Leyadoll レビュー 

I placed my order on November 14, 2024 and up until now I still haven’t received it. I contacted them around the first week of December and asked for an update regarding my order. They said that it’s with Canada Post and since Canada Post has a strike issue going on, there’s going to be a delay with the delivery but it’s in their warehouse. I understood that and i’ve been patient. I contacted them again the next few days and asked if I’ll receive my order before Christmas as it’s supposed to be my christmas present for my nieces. I ordered 2 Personalized Sakura Dolls. They replied to me with the same response they gave me the first time “canada post strike issue”. I asked if there’s any chance they can be in contact with Canada Post and i’ll just pick it up at their warehouse. They didn’t answer this and said they’ll send a new one with a different courier. They did send a new one on December 11, and the tracking number says “Arrived at Sorting Center” on December 19. I contacted them on January 1st and asked if I will ever receive my order as it’s new years already! They replied with the same response they gave me “delay with the courier”. I said it doesn't matter anymore and I’d like to get a refund but they didn’t want to give me a refund. I’ve been understanding and patient since the very beginning but I think 2 months of waiting for an order is too much! Refunding my money is the least they can do for this situation. Don’t order from this shop unless you want to deal with this kind of problem!!

This beautiful little doll arrived on time and in perfect condition. It is for our new baby grandaughter. We are happy in the knowledge that it is safe for her to play with from a very early age. It will be lovely to add to her collection as she grows. Also lovely accessories to buy for her to enjoy.!

We purchased the ‘A berry special day’ book for Christmas and we love it!
I have three girls 0-6yrs and they all love playing with it, it’s handy to take it out to resturants etc as it keeps them busy when we’re waiting. It’s beautifully made and lots of different activities to do. They also do a free personalisation too.
Would recommend and look forward to ordering more items in the future!

Exceptional customer service to any query I had regarding my order.

What a lovely doll . Ready for the granddaughter to grow up with and nice personalised name .. also in a bag which is nice

WE LOVE OUR LEYADOLL! We have different styles sizes with the books too!
Thank you! Much love to all!
Rebeca 💗💙

I purchased 3 dolls one for my niece baby and the other 2 for my twin granddaughters
They were delighted lovely and soft and the names on them a lovely touch
Will be buying again

It is nice but smaller than expected

I have purchased 5 dolls, and everyone was thrilled to receive them. The quality is outstanding. My only recommendation would be to improve the packaging. The dolls arrive in very tight shipping bags, and all of mine have looked like they were dropped from outer space, and are dirty. This needs to be much improved.

Great for my 1 year old granddaughter! No hard parts and absolutely adorable! Very well made!

Shipping was prompt.
Book was even nicer than pictured, great quality.
Can’t wait to give this to my granddaughter for car rides, restaurants etc

Bought the doll for my niece and was delighted with the excellent quality and service. Thank you

This book I got is SO cute. My girl isn’t quite old enough to use it yet but I got it to work on fine motor skills when she hits that stage. Good quality book.

My little great granddaughter Maisy, who will be 1 year old on Saturday, absolutely loves her cute little Leyadoll we gave her for Christmas.
She is an adorable little personalised Pudding baby girl and is very well made and I am really happy with quality and value for money. Thankyou so much Leyadoll.

I feel as if I have been scammed by this company. I was so excited to place my order for the book for my new granddaughter. However, tracking shows that it was delivered a week ago and it still has not showed up. After inquiring, the company provided me with a local tracking number so I can check with my post office, and proceeds to tell me that since it shows as delivered, they cannot be held responsible for any loss incurred! I’ve never been told that before from a legit company. What really made me suspicious is that the local tracking number is not valid according to USPS. I will be taking this up with my credit card company as fraud, and I will not be ordering the doll I had planned to get for her birthday. I am beyond frustrated!
UPDATE: I have reached out via email and have received no reply regarding a mixup with tracking numbers. The email I did receive is copied below, and I did call USPS and was told this is not a valid number.
"This is Leyadoll Customer Service, we regret your package has experienced a delivery failure. You can contact your local carrier at the provided phone number [1-800-ASK-USPS® (800-275-8777)] ASAP to arrange for the retrieval of your package. In the event that your parcel is not retrieved in a timely manner, Leyadoll cannot be held responsible for any loss incurred. Make sure to have your local tracking number [04102100000042100003344667] ready when contacting the carrier."

I ordered a doll on December 2, 2024. It is now December 22 and the doll has not arrived. It showed as out for delivery (but no indication of what delivery company) from December 13 to December 18. Then it showed as undeliverable on December 18 (and we were home at the times they say they tried to deliver). I reached out to Leyadoll and was given a different tracking number, this time of ACI Logistix who allegedly tried to deliver the doll. I have contacted ACI daily for FOUR consecutive days and have received no response at all about this situation. Leyadoll's response to me is that they are not responsible. It is ridiculous that they do not take any responsibility at all, and I am left without a Christmas gift for my granddaughter, and out the money I paid for it. Avoid this company at all costs.

This baby doll is so pretty. It makes it so much better because it has blue eyes and brown hair like my little baby granddaughter. She's going to like it Christmas.

I have ordered each of my granddaughters, Leyla dolls, many times, as well as daughters, of some of my friends! I purchased yet another doll, for my great niece, for Christmas this year! Each of them loved their Leyla dolls! I love them because they are so sweet and soft, and wash well! I am a very happy customer!

I e bought four of these dolls now, three for my daughter and one for a friends daughter.
My baby absolutely loves hers. They’re her first dolls, and she spends ages rolling around playing with them. Her favourite is the pumpkin Halloween doll, she absolutely beams every time she comes out. I love the quality of the dolls.
And the little details. I’ve bought her the reindeer one for Christmas and I just know she will love the little gingerbread man on it and the antlers.
Can’t recommend this store enough! Will definitely be purchasing the little doll books for her birthday.

What a piece of junk! The pictures do not do it any justice! Looks nothing like the photos, this is a gift, I could not ever give this to my granddaughter for Christmas!
What a disappointment!