On line ordering was straight forward. Product was even on sale!! The fixture showed up promptly. I'm a retired electrician so I've installed my share of light fixtures. I though the Barrington Zlite... ãã£ãšèŠã
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As an intermediary selling products from a number of vendors, buyer beware. I ordered a light and several minutes after ordering (I placed the order with a customer service person because the 15% disc... ãã£ãšèŠã
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Found great fixtures. The website was easy to navigate until it was time to pay. My two different credit cards were not accepted. I opened a chat and was connected to Opal, who called me and saw th... ãã£ãšèŠã
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Outstanding in all phases of the transaction. The lamp itself is of the highest quality. The assembly is pretty straight forward and the final product is, as I said is outstanding. Shipping time... ãã£ãšèŠã
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Lighting design and fixture experts since 2006, Lightopia is an omnichannel lighting retailer for residential customers and trade professionals. We represent brands focused on contemporary design, quality materials and responsible manufacturing, and help our clients solve architectural and decorative lighting needs utilizing the latest LED lighting technology. We do this 7 days a week with teamwork, expertise, and a helpful attitude to make your lighting experience with us a phenomenal one.
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3323 Hyland Ave e2, 92626, Costa Mesa, ç±³åœ
- (877) 559-7516
- hello@lightopia.com
- lightopia.com
4.3
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Poor customer service
The customer service system instructed to contact through email, phone, or chat, but neither of them responded in real-time. According to the 14-day return policy, it is designed to prevent customer from returning ordered items.
2026幎2æ8æ¥
Lightopia ããã®åç
Hello,
Thank you for your feedback. Weâre sorry to hear you didn't receive a real-time response when contacting us. Thatâs not the experience we aim to provide.
Our 14-day return policy is designed to set clear and fair expectations for all customers, not to prevent returns. We understand how important timely communication is and would be happy to review your situation further if you reach out to us directly with your order details.
The Lightopia Team
Beautiful Outdoor Lanterns
I couldnât be happier with the two outdoor lanterns we purchased for our new screened porch. This was my first time shopping with Lightopia and I found the website informative and easy to navigate. I also appreciated the discount for first-time buyers. The lanterns arrived within 3 days and installation went smoothly.
2026幎2æ6æ¥
Lightopia ããã®åç
Hello,
We love hearing that! Thank you for sharing your experience. Weâre so glad the lanterns were the perfect addition to your new screen porch. We truly appreciate your business and hope you enjoy them for years to come!
The Lightopia Team
Cheap finishing pieces for being expensive
The bottom threads on the Brody light fixture center piece go down farther than the cap piece will go up. So the decorative panel you put up isnât flush and has a huge wobbly gap. For spending $400 for a light fixture to have it look like it was $50 is disappointing. My husband is going to try to find a washer with the right finish to put in between to see if we can get the finished cap piece to screw in tighter and sit flush/ otherwise waste of money and will be returning
2026幎2æ12æ¥
Lightopia ããã®åç
Hello,
Weâre very sorry to hear about your experience and understand how frustrating that must be. That certainly isnât the quality we aim to provide. Please reach out to our customer service team with photos so we can review them and work toward a resolution as quickly as possible.
The Lightopia Team
Great experience
Great experience. The purchase, shipping, package, and delivery went smoothly.
2026幎2æ13æ¥
Lightopia ããã®åç
Hello,
Thank you so much for your kind words! Weâre thrilled to hear everything from purchase to delivery went smoothly. We truly appreciate your support and hope you enjoy your new item!
The Lightopia Team
Need to send tracking
The light I bought arrived quickly and was in excellent condition. Packed very well (almost too well as it required a lot of cutting tape to unbox). The lamp quality is great. My only complaint is that I never received a tracking email. I had to repeatedly go to the order on the site until the tracking showed up.
2026幎2æ4æ¥
Lightopia ããã®åç
Hello,
The light I bought arrived quickly and was well-packed and in excellent condition. The lamp quality, my only complaint, is that I never received a tracking email when it shipped.
The Lightopia Team
Lightopia ããã®åç
Hello,
Weâre sorry to hear about your experience and appreciate your feedback. Our team is always looking to improve, and weâd love the chance to make this right. Please contact us so we can assist you.
The Lightopia Team
I love the light...exactly what wasâŠ
I love the light...exactly what was promised. However, the delivery time was very long. Also, the light was to see how we liked it in the spot we need. It is what we need, However, now you are out of stock and I need (2) additional lights.
2026幎2æ11æ¥
Lightopia ããã®åç
Hello,
I love the light, exactly what was promised; however, the delivery time was very long. Also, the light was to see how we liked it in the spot we needed. However, now youâre out of stock, and I need two additional.
The Lightopia Team
very helpful tech.
2026幎2æ9æ¥
Lightopia ããã®åç
Hello,
Thank you for your feedback! Weâre so glad our tech team was able to help.
The Lightopia Team
Ordering the lamp was very easy
Ordering the lamp was very easy. I have now received the lamp and truly think it is beautiful. I have to commend the company on an expert job of wrapping the lamp to ensure there would be no damage during shipping. It is perfect. Thank you, Robbie
2026幎2æ5æ¥
Lightopia ããã®åç
Hello,
Thank you so much for your review! Weâre so happy to hear the ordering process was easy and that your lamp arrived safely and looks beautiful in your space. We truly appreciate your support and hope you enjoy it for years to come.
The Lightopia Team
15 months is simply a little too longâŠ
15 months is simply too long for the correct fixture to arrive! The service people could NOT have done more to try to help, but the manufacturer/ supplier, transport, etc... was beyond awful. Having said that, I would give the retail staff/management team at Lightopia itself 10 stars. They were as frustrated as I was.
2026幎2æ3æ¥
Lightopia ããã®åç
Hello,
Thank you so much for your honest feedback. We truly understand how frustrating such a long delay must have been, and we sincerely apologize for the experience with the manufacturer. That said, your kind words about our customer service team mean more than you know. Weâre so grateful for your patience and for recognizing their efforts.
The Lightopia Team
The representative on the
Lighting specialist Frankie Rodriguez made all the difference, knowledgeable and very helpful! Lighting selection and pricing as well. But service is much harder to find so thank you Frankie!
2026幎2æ3æ¥
Lightopia ããã®åç
Hello,
Thank you for sharing this! Weâre so happy to hear that Frankie made such a positive impact on your experience. Weâll be sure to pass along your kind words; theyâll mean so much!
The Lightopia Team
The very expensive chandelier weâŠ
The very expensive chandelier we ordered looked cheap and almost toy like and they kept a large amount of $ upon returning it.
2026幎2æ3æ¥
Lightopia ããã®åç
Hello,
Weâre very sorry to hear that the chandelier did not meet your expectations. Thatâs certainly not the experience we want for our customers. Please feel free to reach out to our customer service team so we can review this with you and help find a resolution.
The Lightopia Team
The lamp is beautiful and easy to assemble
The lamp is beautiful. Very easy to assemble. (Thatâs not always the case as we have found.) We love it. Exactly what we wanted.
2026幎2æ10æ¥
Lightopia ããã®åç
Hello,
Thank you so much for your kind words! Weâre thrilled to hear you love the lamp and that assembly was a breeze. We truly appreciate your support!
The Lightopia Team
The product we ordered worked evenâŠ
The product we ordered worked even better than we expected and was packed with extra features. The only issue was that it came with two types of mounting bracketsâ but the ones we needed had to be ordered separately, at extra cost.
2026幎2æ9æ¥
Lightopia ããã®åç
Hello,
Thank you for sharing your experience. Weâre so glad to hear the product worked even better than expected! We apologize for the inconvenience caused by the mounting bracket and the additional cost. We appreciate you bringing this to our attention and will review the listing details to help prevent confusion moving forward.
The Lightopia Team
No extension rods or 3-way switch
I purchased the XL fan as I have a 15â ceiling. The site states it provides for extensions. I was under the impression that the fan would come with extension rods; it does not. I had to run to Loweâs to pick up a 48â rod for the installer.
It would be helpful to make it clear that this fan does NOT come with any extension rods so that 1) you can be prepared and 2) budget for the additional cost.
Also, the switch provided is not compatible with a 3-way switch so if you can turn your fan off and on from 2 separate areas, you will need to purchase a 3-way fan switch in addition to the extension rods adding about $90 to the cost.
2026幎2æ9æ¥
Lightopia ããã®åç
Hello,
Thank you for your feedback. Weâre sorry for any confusion regarding the extension rods. We understand how frustrating it can be to make an extra trip to purchase additional parts. Your comments about clarifying the website are truly appreciated, and we will review the product details to ensure they are as clear as possible for future customers.
The Lightopia Team
The lamp rod comes in 3 pieces andâŠ
The lamp rod comes in 3 pieces and screw together on the metal portion. The wooden pieces do not and you can see they aren't flush. For the price I would've expected one piece.
2026幎2æ5æ¥
Lightopia ããã®åç
Hello,
Thank you for your feedback. We understand how disappointing that can be and appreciate you bringing it to our attention. If youâd like, please reach out to our customer service team so we can take a closer look and assist further.
The Lightopia Team
Lightopia ããã®åç
Hello,
Thatâs wonderful to hear! Weâre so glad you found the perfect vanity light and received it quickly.
The Lightopia Team
Customer Focused
From the shopping experience (working with Destiny), to a quick question to Customer Service and the very quick personal reply, our overall customer experience has been Excellent in all regards.
Destiny especially helped us navigate a fast turnaround on our order, as we were hoping to install the lighting before a pending surgery.
We look forward to our next purchase!
2026幎2æ6æ¥
Lightopia ããã®åç
Hello,
Thank you so much for the kind words! Weâre thrilled to hear Destiny and the team provided such a quick and personal experience.
The Lightopia Team
Beautiful lamp, but.
Beautiful lamp, but came damaged. Iâm still waiting to hear how the company will handle it.
2026幎2æ6æ¥
Lightopia ããã®åç
Hello,
Weâre so sorry to hear that. Please feel free to reach back out directly if you havenât received an update. Weâd be happy to help ensure this gets resolved as quickly as possible.
The Lightopia Team
I purchased a floor lamp and it had aâŠ
I purchased a floor lamp and it had a manufacturing defect. I asked for them to deduct the return shipping from my refund and they did!!
2026幎2æ5æ¥
Lightopia ããã®åç
Hello,
We appreciate your understanding and patience while we worked through that. Iâm glad we were able to get it resolved for you.
The Lightopia Team
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