Lillys Amsterdam  レビュー 

Lillys Amsterdam からの回答

2026年4月8日

Hi Hege,

Thank you for sharing your concern, and we’re really sorry to hear about your experience — we understand how frustrating this must be.

We’ve checked your order #44260, and we want to clarify that it is still in the processing stage. In some cases, preparation times can take longer than expected depending on demand and production flow.

That said, not receiving any response to your emails is not the level of service we aim to provide, and we sincerely apologize if your messages were missed.

Please reach out to us again at info@lillysamsterdam.com
, and we will make sure to prioritize your case and provide you with a clear update on your order.

We appreciate your patience and the opportunity to assist you further.

Lillys Amsterdam からの回答

2026年4月8日

Hi Amber,

Thank you for your feedback — and we’re really sorry for the lack of updates and communication you’ve experienced. We completely understand how frustrating it is to wait without clear tracking or replies.

Orders can sometimes take longer to process or update, especially depending on production or carrier timelines. However, you should always be kept informed, and we sincerely apologize if that wasn’t the case here.

We’d really like to look into this for you and provide clarity on your order. Please contact us at info@lillysamsterdam.com
with your order number so we can check the status and update you properly.

We appreciate you bringing this to our attention and will use this to improve our communication moving forward.

Lillys Amsterdam からの回答

2026年4月8日

Hi Nicole,

We’re really sorry to read this and understand how frustrating it must feel not to receive your order and not hear back from us.

We want to assure you that we are a legitimate business and all orders are processed through our system. In some cases, orders may take longer than expected due to processing or carrier delays, but they are never intentionally left unfulfilled.

That said, not receiving a response from us is not the experience we aim to provide, and we sincerely apologize if your messages were missed.

We would like to help clarify the situation for you. Please contact us at info@lillysamsterdam.com
with your order number so we can check your order status and provide you with a clear update.

We take concerns like this seriously and are here to assist you.

Lillys Amsterdam からの回答

2026年4月8日

Hi Helena,

vielen Dank für deine Nachricht — es tut uns wirklich leid zu hören, dass du deine Bestellung noch nicht erhalten hast und seitdem keine Rückmeldung mehr bekommen hast. Wir verstehen absolut, wie frustrierend und auch beunruhigend das sein muss, vor allem, wenn du bereits mehrfach bei uns bestellt hast.

Bitte sei versichert: Unser Shop ist weiterhin aktiv und wir versenden nach wie vor alle Bestellungen. Es handelt sich hier also nicht darum, dass deine Bestellung „vergessen“ wurde oder nicht mehr verschickt wird.

Dass du nach deiner letzten Nachricht keine Antwort mehr erhalten hast, entspricht nicht unserem Standard, und dafür möchten wir uns ehrlich entschuldigen.

Gerade bei älteren Bestellungen kann es in seltenen Fällen zu Problemen im Versand (z. B. Verzögerungen oder verlorene Sendungen) kommen. Genau das möchten wir jetzt gemeinsam mit dir prüfen und schnell lösen.

Bitte melde dich direkt bei uns unter info@lillysamsterdam.com
mit deiner Bestellnummer, damit wir:

den aktuellen Status deiner Sendung überprüfen
eine Lösung einleiten (Ersatzlieferung oder Rückerstattung)

Wir kümmern uns dann priorisiert darum, dass du entweder deine Bestellung erhältst oder eine passende Lösung bekommst.

Vielen Dank für deine Geduld — und wir hoffen, das schnell für dich klären zu dürfen.

Lillys Amsterdam からの回答

2026年4月8日

Hi Gio,

We’re truly sorry to read this, and we understand how upsetting this experience must have been.

We want to clarify that your order was not intentionally left unresolved. In cases where deliveries take longer than expected, this is usually due to unforeseen carrier delays, but we fully agree that you should have received clear updates and timely responses throughout — and we sincerely apologize if this was not your experience.

Regarding your concern about unanswered messages, we always aim to respond to every inquiry. If any of your emails or messages were missed, that is not intentional and we deeply regret the frustration it caused. The same applies to social media — we do not remove comments to avoid concerns, and we take all feedback seriously.

We also understand that you chose to proceed with a bank refund, and while we respect your decision, we’re sorry we didn’t get the chance to resolve this directly for you first.

We take accusations like this seriously because they do not reflect the level of service we strive to provide. Your experience is not what we want for any customer, and we are continuously working to improve both communication and delivery transparency.

If you’re open to it, you can still reach us at info@lillysamsterdam.com
with your order details. We would appreciate the opportunity to review what happened and provide proper clarification.

Lillys Amsterdam からの回答

2026年2月18日

Hi Sarah,

We’re very concerned to read your review and sincerely regret that your experience has led you to feel this way.

We want to be absolutely clear that we do not take situations like this lightly. If your order has not arrived or you have not received the support you expected, that is something we are committed to resolving properly.

Your order #44085 is now being escalated internally for immediate review and priority handling. As a gesture of goodwill, we have added a €20 voucher to your account, and a complimentary gift will be included in your parcel once delivered.

Please contact us directly at info@lillysamsterdam.com with your order number so we can personally investigate and provide you with a direct update as soon as possible.

We take accountability seriously and appreciate the opportunity to address your case directly.

Lillys Amsterdam からの回答

2026年2月18日

Hi Charlotte,

We’re very concerned to read your review and sincerely regret that your experience has led you to feel this way.

Not receiving your order or clear communication after such a long time is understandably upsetting, and we apologize for the frustration this has caused.

Your order #43988 is now being escalated internally for immediate review and priority handling. As a gesture of appreciation for your patience, we have added a €20 voucher to your account, and a complimentary gift will be included in your parcel once delivered.

Please contact us directly at info@lillysamsterdam.com with your order number so we can personally investigate your case and provide you with a direct update as quickly as possible.

We take concerns like this seriously and appreciate the opportunity to address your situation properly.

Lillys Amsterdam からの回答

2026年2月18日

Hi Neda,

Wat vervelend om te horen dat je je bestelling nog steeds niet hebt ontvangen en dat je geen reactie hebt gekregen op je e-mails. Dat is absoluut niet de ervaring die wij willen bieden, en daarvoor bieden wij onze oprechte excuses aan.

Je bestelling #44212 wordt momenteel met prioriteit behandeld en intern opgevolgd. Als blijk van waardering voor je geduld hebben we een €20 voucher aan je account toegevoegd. Daarnaast zal er een kleine attentie worden toegevoegd aan je pakket bij levering.

Wil je ons alsjeblieft een e-mail sturen naar info@lillysamsterdam.com met je ordernummer? Dan zorgen we dat je direct een persoonlijke update ontvangt en dat dit zorgvuldig wordt opgelost.

Dank je wel dat je ons de kans geeft dit recht te zetten.