Lillys Amsterdam  レビュー 

Ordered at the start of November, over 2 months later and nothing has arrived. Customer service fobs off with 'Oh it's definitely on the way' and quotes supply issues. They've ignored my repeated requests for a refund. Any decent company would advise you of a delay and keep you in the loop, nothing from them at all. I suspect they are a scam sadly - do not give these people money. UPDATE - END of MARCH - claimed the money back from Mastercard and have just heard they are disputing the transaction, even though I never received the jewellery I ordered.

Begin december een bestelling geplaatst en betaald. Tot op heden niets ontvangen. Het bedrijf reageert niet op mails en dm's, 0 reactie. Niet bestellen bij dit bedrijf. Je kunt fluiten naar je geld!

Warning - fraud company! They withdraw the money right away, but never send the goods. I have sent 8 emails to them - they haven’t replied on any. It’s been two months now.

Am 3.1. Ohrringe bestellt, die bis heute noch nicht angekommen sind. Warte nun schon 4 Wochen und auf meine mails keine Antwort. Ich habe um Rückzahlung meines Geldes gebeten, aber ich denke, Geld und Ohrringe sind verloren.

Update: nach etlichen emails immer noch keine Antwort. Meine Bestellung habe ich auch nicht erhalten. es sind inzwischen über 6 Wochen. Schwache Leistung, lillys amsterdam!!!

Ordered 10th December. Now 25th January and no sign of it being shipped. Received an email 3 weeks ago after I asked what was going on and they quoted supplier issues and offered a measly 10% discount. but that it would be shipped the following week. Still not shipped. No further replies to emails. Either a really disorganised company or a scam

Placed an order never rcvd and they replied with automated emails not addressing the issue

Mijn bestelling 24 december geplaatst en nu een maand later nog steeds niks ontvangen..meerdere malen gemaild totaal geen reactie. Een zeer onbetrouwbaar onprofessioneel en onbeschoft bedrijf. Bestel hier niks alsjeblieft!!!!!

Op 14 december een paar oorbellen gekocht als kerstcadeau. Tot op heden niets ontvangen en geen reactie op mijn emails. Waardeloos!

Mijn moeder heeft op 1 december 2025 oorbellen besteld en betaald en nog steeds - na inmiddels 52 dagen - niks ontvangen. Geen reactie op haar e-mailberichten en dus ook geen geld terug. Waardeloos.

Ich habe vor circa einem Monat eine Bestellung aufgegeben mit der angegebenen Versanddauer von 5-8 Tagen. Nachdem vor einer Woche der Sendestatus sich nicht verändert hatte, fragte ich per Mail über 1 Woche 3 Mal per Mail beim Hersteller nach, ein Mal per Instagram und erhielt keine Antwort!

I have bought from this company before with no issues and have been happy with the items received. However (and there appears to be a consistent trend looking at other reviews here) I placed an order (#44049) on 28 November 2025 and have still not received it. I initially received a generic email (around beginning of December) saying the order would be slightly delayed, but since then, nothing. I have contacted customer services on multiple occasions now (email, Instagram) and have received NO response. They appear to have an issue in fulfilling orders and yet have no issue in taking the money (I was charged back in November). I will be escalating this, but I wanted to warn others. Do not buy from this website. Such a shame and disappointment.

Cela fait depuis début novembre que j’attend ma commande, j’ai envoyé plusieurs mails on m’a répondu deux fois avec en plus un mail automatique qui me propose 10% sur ma prochaine commande. Je n’ai même pas eu la première vous ne pensez quand même pas que je vais recommander chez vous.

I placed an order on the 13th December, where I also paid for express shipping (to the UK). I received an email on the 16th December, to say deliveries are taking a bit longer than usual, but that my order is already packed and ready to be shipped. I emailed them on the 21st and 26th December for updates, and eventually got a reply on the 30th, offering me a 'personal' update. The update did not include any expected shipping date, and was full of the same useless apologies and excuses. They even had the cheek to offer me a 10% code on my next order as an apology, because they really believe I will give them more of my money. I asked for updates again on the 2nd and 5th January, and have received absolutely nothing at all back from them.

It has got to the point where I feel I have been completely scammed, and judging by other reviews, I am preparing for the hard task of either receiving my order at all, or getting a refund.

My partner has recently commented on their Instagram page, and has witnessed her and other comments being deleted.

Wat een slechte winkel is dit. Op 8 december een bestelling geplaatst en betaald, nog steeds geen pakketje binnen. Ze beloven dat ze binnen 5-8 dagen leveren: dit is een leugen. Ik heb geen bericht ontvangen over waarom het lang duurt of waar mijn pakketje blijft. Helemaal waardeloos dus, ik ga hier nooit meer bestellen want nu lijkt het er op dat ik mijn geld nooit meer terugzie.

I placed an order on 11 November and two months later I still haven’t received it — not even a tracking email!

Every time I tried to contact them, they provide excuses for the delay (“it is Black Friday season”) and refused to cancel my order or refund my money!

Be careful and think twice before ordering from this site! There is a high possibility to lose your money.

Attention ce site ressemble de plus en plus à une arnaque, pas totale, car ils doivent envoyer quand même quelques commandes mais par exemple ma commande #44126 a été encaissée mais jamais envoyée. Le pire, faites le test en envoyant un message sur leur insta ou facebook personne ne répond !

Commande passée le 10 décembre, toujours rien reçu malgré le débit. Impossible d'avoir une réponse ni via le mel ni via Instagram.
Silence total.
C'est vraiment pas professionnel pour l'instant, je ne recommande pas du tout.

I ordered an item intended as a Christmas gift for my friends at the end of November and 3 weeks later I still haven’t received it. I have been given no tracking information. I have contacted customer service 5 days ago (via both options) who are apparently available all week and meant to respond within 24 hours and I have had no response. I think this place is a scam.

Non comprate assolutmante!
Ho fatto un ordine il 28 novembre, dovrebbe metterci massimo 8 giorni ad arrivare. Mi è arrivata un'unica mail una settimana dopo dicendo che si scusavano poiché gli ordini col black friday erano stati tanti e ci sarebbero stati ritardi.
Oggi siamo al 19 dicembre e non ho notizie del mio ordine.
Il servizio clienti è inesistente, ho mandato un sacco di mail e DM senza avere risposta.
L'ordine non so dove sia né se esista. A questo punto posso solo salutare i miei soldi e regali di natale.

Oorbellen besteld; vóór black friday, tot op heden 18-12, nog niets ontvangen. Bedrijf reageert niet op e-mail berichten.