Lillys Amsterdam  レビュー 

Lillys Amsterdam からの回答

2026年2月18日

Hi Hester,

Wat vervelend om te lezen dat je je bestelling nog niet hebt ontvangen. We begrijpen heel goed dat dit zorgen oproept, zeker wanneer je daarna weinig verdere updates hebt gekregen.

Rond Black Friday hebben wij inderdaad te maken gehad met onverwachte vertragingen, maar dat neemt niet weg dat jij duidelijkheid hoort te krijgen over je bestelling. Daar bieden wij onze oprechte excuses voor aan.

Je order #44072 wordt momenteel met prioriteit behandeld en actief opgevolgd. Als blijk van waardering voor je geduld hebben we een €20 voucher aan je account toegevoegd. Daarnaast ontvang je bij levering een kleine attentie in je pakket.

We willen dit uiteraard netjes voor je oplossen. Wil je ons een e-mail sturen naar info@lillysamsterdam.com
met je ordernummer? Dan geven we je direct een persoonlijke update en zorgen we dat dit correct wordt afgehandeld.

Dank je wel dat je ons de kans geeft dit recht te zetten.

Lillys Amsterdam からの回答

2026年2月18日

Hi Anne,

We’re truly sorry to read this and would like to clarify the situation transparently.

According to the official tracking from La Poste (tracking number: 6A03608269503), your parcel was marked as delivered on October 28, 2025. The shipment included the full contents of your order as packed and dispatched from our warehouse.

We understand how concerning it must feel if you believe an item is missing. However, we can confirm that the promotion applied to your order and both pairs were processed under the same shipment. If something appears incomplete upon delivery, we always ask customers to contact us directly so we can investigate immediately — including checking packing records and carrier confirmation.

We never intentionally stop responding to customers. If you felt your message went unanswered, we sincerely apologize. That is not the level of service we aim to provide.

Please reach out to us at info@lillysamsterdam.com
with your order number and any photos of what was received. We are more than willing to review this again and ensure everything is properly clarified and resolved.

We take concerns like this seriously and are here to make sure every order is fulfilled as promised.

Lillys Amsterdam からの回答

2026年2月18日

Hi Hilda,

We’re very concerned to read this and we would like to clarify the situation transparently for your order #43952.

According to the tracking information from PostNL (barcode: LR688596670NL), the parcel was returned to sender because the shipping address provided at checkout was marked as incorrect/incomplete by the carrier. When this happens, the delivery cannot be completed and the package is automatically sent back to us.

We completely understand how frustrating it feels not to receive your order — but this was not a case of non-shipment. The order was dispatched on time, and the return was due to the address details provided.

We have also checked our inboxes and social channels carefully. We have not ignored you intentionally, and if any message was missed, we sincerely apologize. That is never our standard.

Please contact us directly at info@lillysamsterdam.com
with your correct shipping details so we can immediately arrange a reshipment or discuss the preferred resolution. Once the returned parcel is received back at our warehouse, we can proceed accordingly.

We take accusations of fraud very seriously, and we want to assure you that we are a legitimate business that fulfills thousands of orders. Situations like incorrect addresses are unfortunate, but they are absolutely resolvable — and we are here to fix this with you.

Lillys Amsterdam からの回答

2026年2月18日

Hi Johan,

Thank you for taking the time to share your experience. We completely understand how disappointing this situation must have been — especially since the piece was intended as a birthday gift. Missing such an important occasion is never something we take lightly.

After your parcel showed extended delays in transit, we remained in communication with you regarding the whereabouts of the shipment and conducted an investigation with the carrier to determine its status. When it became clear that the original parcel was likely lost in transit, we proceeded with issuing a replacement as a priority.

The replacement shipment was sent via FedEx and has been marked as delivered on August 26, 2025.
Tracking number: 883768692045

We sincerely apologize for the initial delay and for any frustration caused during the process. While carrier-related issues are unfortunately outside of our direct control, communication and resolution are absolutely our responsibility, and we appreciate your patience while we worked to resolve this.

If for any reason the parcel has not reached you personally, or if there is anything further we can assist you with, please contact us directly at info@lillysamsterdam.com
. We are here to ensure everything is fully settled for you.

Lillys Amsterdam からの回答

2025年6月2日

Hoi Nordin,

Bedankt voor je review, en het spijt ons enorm om te horen dat je je bestelling nog steeds niet hebt ontvangen.

We kijken dit graag voor je na, maar helaas kunnen we geen bestelling vinden onder jouw naam.

Zou je ons kunnen contacteren via ons support e-mailadres met je bestelnummer of de naam en het e-mailadres waarmee je de bestelling hebt geplaatst? We geven dit dan direct prioriteit om het zo snel mogelijk op te lossen.

We kijken uit naar je bericht zodat we dit voor je kunnen oplossen!

Lillys Amsterdam からの回答

2025年5月13日

Hi Jessikah.

Thank you for leaving us a review.

Checking it here, you have placed an order for a personalized Double Name Ring - Adjustable Size Silver

I wanted to let you know that your personalized necklace is currently being carefully crafted and will be ready to ship in the next few days. As this is a custom-made piece, the manufacturing process takes days to ensure every detail is perfect.

We will send you an email right now to reach out to you regarding your order.

We will keep an eye on your response. Thank you for your patience on this.

Lillys Amsterdam からの回答

2025年4月8日

Hi Veronique!

Thank you so much for your lovely review! 💖 We're glad you’re loving the style and the price – that’s exactly what we aim for! Enjoy wearing your new pieces, and we can’t wait to have you back for more sparkle soon! ✨

Lillys Amsterdam からの回答

2025年2月25日

Hi G. VdB,

Thank you for leaving us a review.

I’m sorry to hear about your experience. Please rest assured that we are a legitimate business and have served many satisfied customers. We have a dedicated customer service team that responds to all emails within 24 hours. However, I am currently unable to locate your order as there is no email address linked to this review or your Trustpilot account.

Could you please provide your order number or the email address used for your purchase? This will allow us to assist you as quickly as possible. We truly value our customers and want to ensure you receive the support you need.

Looking forward to your response!

Team Lillys

Lillys Amsterdam からの回答

2025年1月28日 に更新

Hi K,

Hartelijk dank voor het bijwerken van uw beoordeling! 😊 We zijn blij dat ik u heb kunnen helpen uw zorgen op te lossen en een oplossing te bieden waar u tevreden mee bent.

We hebben onlangs een aantal wijzigingen doorgevoerd binnen het bedrijf, waaronder het implementeren van een tijdelijk retouradres terwijl we bezig zijn met het reorganiseren en opzetten van een nieuw retouradres in Nederland. Ik waardeer uw begrip tijdens deze overgang enorm.

Uw feedback betekent veel voor ons en ik ben blij dat ons klantenserviceteam u snel en effectief kon helpen. Aarzel niet om contact op te nemen als u verdere hulp nodig heeft!

Hartelijke groeten,
Team Lillys 💛

Lillys Amsterdam からの回答

2025年1月8日 に更新

Hi Dagmar,

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.

Regarding your first order (#42599), it was canceled at your request due to the selection of the wrong ring sizes.

Your second order (#42608), placed on December 20, was delivered on January 3. The holiday season brought an influx of orders, which unfortunately led to delays with our courier services. We deeply regret that this impacted your experience. This is the tracking number: https://www.track123.com/track?code&trackNos=UJ904613082YP

We apologize if our communication did not meet your expectations and caused any frustration. Please know that we truly value each customer and their feedback. We are continuously working to improve our response times to ensure all inquiries are addressed as promptly and efficiently as possible.

Your feedback is incredibly important to us, and we are committed to making things right. If you have any further concerns or need assistance, please don’t hesitate to reach out. We are here to help and ensure your satisfaction.

Thank you for your understanding and patience.

Team Lillys

Lillys Amsterdam からの回答

2024年12月14日

Hi Sara!

Thank you so much for your continued support and kind words! 🌟

We’re delighted to hear that you’ve been a fan of Lilly’s Amsterdam jewelry and that our designs and prices have brought you joy. 💖

We’re equally glad we could provide you with excellent customer service when needed—it’s always our goal to make things right.

Your loyalty and recommendations mean the world to us, and we can’t wait to serve you again soon! 😊

Team Lillys

Lillys Amsterdam からの回答

2024年12月7日

Hi Ola,

Thank you so much for your order and leaving us a review.

As the holiday season and Black Friday deals are in full swing, our courier partners are experiencing an exceptionally high volume of parcels. This might cause a slight delay in the tracking updates or the final delivery timeline. However, I want you to know that your order is already on its way and in safe hands!

We have a 12-hour response time and we have replied to your email within the timeframe and provided an update and location of your parcel.

We hope for your kind understanding on this busy season. Have a lovely day!

Team Lillys

Lillys Amsterdam からの回答

2024年11月19日

Hallo Ellen,

Bedankt voor uw feedback. Het spijt ons te horen over uw communicatieproblemen. We willen u verzekeren dat we uw e-mail van een paar dagen geleden al hebben beantwoord met updates over uw bestelling.

Zoals gezegd zijn uw gepersonaliseerde sieraden, zorgvuldig vervaardigd in de afgelopen 7-10 dagen, al onderweg naar u. We zijn zo blij dat je dit speciale stuk ontvangt!

De verzendinformatie is al naar uw e-mailadres verzonden.

We stellen uw geduld en begrip tijdens het gepersonaliseerde vervaardigingsproces oprecht op prijs. Als u nog vragen heeft of aanvullende hulp nodig heeft, aarzel dan niet om ons dit te laten weten. Wij staan ​​klaar om u te helpen!

Team Lillys