I ordered a month ago and still havenât received any order but had to pay upfront. Sent several emails but no response. Donât order here!! Worst shop experience ever and seems to commit fraud reading... ãã£ãšèŠã
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Niks kopen!!!!! Stelletje oplichters zijn het . Heb ze nog enkele mailtjes gestuurd met het verzoek mijn bestelling alsnog toe te zenden, maar helaas.
Still waiting for the earrings I bought in November or the refund I requested. Unfortunately zero response via E-mail or Instagram. And the two mails that were send to me - already months ago - did no... ãã£ãšèŠã
I ordered in january and never got my order sent,( its been half year since that). I wrote to them via mail atleast 6 times without direct answer. Wrote directrly to their website via reviews and also... ãã£ãšèŠã
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Jewelry for those who don't watch and wish
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- info@lillysamsterdam.com
- lillysamsterdam.com
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Ik zou het niet aanraden om hier teâŠ
Ik zou het niet aanraden om hier te bestellen. Dacht dat de sieraden gewoon uit Amsterdam zouden komen, maar nee, ze komen gewoon uit China. Dit was goed te merken aan de levertijd en vooral de kwaliteit. De oorbellen zijn zo licht van gewicht dat als ik ze in heb, je ze gewoon soort van hoort rinkelen. De prijs die je moet betalen voor zulke slechte kwaliteit ( gewoont Ali Express) sieraden is echt belachelijk! Was voor 3 paar oorbellen 79 euro kwijt. Echt spijt van mijn aakoop. Bestel hier nooit meer.
2024幎9æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Sabina,
Thank you for leaving us feedback here in Trustpilot.
We want to clarify that most of the items that you ordered have recently been out of stock from our Dutch Warehouse and it needs to be manufactured from another warehouse for fast processing. Especially the DOUBLE ROX - Gold, which is one of your quickest and best-selling earrings.
Our customers are guaranteed to receive these orders within a promised timeframe based on the order confirmation.
We have sent you an email regarding your experience, so we can address it.
We will keep an eye on your response.
- Team Lillys
Misleidende naam en slechte kwaliteit
De naam is heel misleidend! Je denkt dat je besteld in Nederland maar eigenlijk komt alles recht uit China. En wat een slechte kwaliteit en voor die hoge prijs! Ik bestelde 3 paar oorbellen. 2 paar daarvan is niet bruikbaar. 1 paar heeft een defecte sluiting waardoor ze zo uitvalt. Bij het andere paar waren er al verschillende steentjes uit.
2024幎7æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Charlotte,
Thank you for leaving us feedback.
We have two warehouses, one is local which is from the Netherlands and the other one is from Asia. Please note that due to high demand, some of the items you have ordered are nearly sold out. We are working diligently to ensure that your order is shipped promptly and reaches you on time.
We have received your email and we have written back to get your pieces replaced as soon as possible.
We hope for your kind understanding on this.
Team Lillys
Prima voor de prijs!
Prima sieraden voor een normale prijs. Schijnt uit China te komen, maargoed alles komt uit China tegenwoordig. Ook als men de sieraden hier in Nederland in elkaar zet, het materiaal komt toch ergens uit het buitenland. Ik ben tevreden met wat ik gekregen heb. Mooie kleur goud, lijkt geen slechte kwaliteit. Mooi en goed verpakt. Alleen de verzending duurde wat lang. Wel alsnog blij met mijn sieraden!
2024幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Miss Phil,
Thank you for leaving us a review. We appreciate it.
We have two warehouses, one in Dutch and one from Asia. We ran out of stock in the main warehouse, so the fulfillment team manufactured a fresh one for you. :)
If you have any concerns, please let us know. We are happy to help! Have a lovely day!
- Team Lillys
Niet aan beginnen
Lillys Amsterdam is een misleidende naam: producten komen uit China en er is geen retour adres. Bij mij is het verkeerde item toegestuurd. Ondertussen tientallen mails verder zonder oplossing.
2024幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Sofie,
Thank you for sharing your feedback with us.
We truly apologize for any confusion or inconvenience you may have experienced. As we previously communicated, we were in the process of updating our return procedures, including our return address. Iâm happy to inform you that the return address has now been successfully updated in our website.
Initially, we asked you to hold onto the items you wished to return during the transition. However, as a gesture of goodwill and to resolve the matter promptly, we went ahead and issued a full refund on May 15, 2024. A confirmation was sent via email, so please check your inbox for the details.
Once again, we apologize for any inconvenience caused and sincerely appreciate your patience and understanding. If you have any further questions or concerns, feel free to reach outâweâre here to help.
Thank you again, and have a lovely day ahead!
Communication and Tracking
I ordered earrings from them three weeks ago. They sent me a confirmation email, took my money and I haven't heard from them since. I tried contacting them by mail and through Instagram and did not get any response. What a scam!
Edited: One day after my post (here on Trustpilot) I got a reply and a link to track my order. I was also offered a 10% refund and the communication with the support team was very pleasant via email.
The jewellery I ordered arrived and the quality looks good. The jewellery resists water/sweat and does not stain.
2024幎2æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Frau,
Thank you for leaving us a review.
I have checked the status of your order and this is already in transit and will be delivered by DPD within this week.
We have dispatched the parcel within 24-48 hours and have it ready with the courier to be picked up on this. We trust our couriers to fulfil the delivery.
Also, I have checked with our customer support team and there is no email received from your registered email under your order.
I have sent you an email to offer additional assistance on this.
- Team Lillys
Itâs my 4th purchase from LilysâŠ
Itâs my 4th purchase from Lilys Amsterdam and I love it, the earrings are very delicate
2024幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Justyna,
Thanks so much for sharing your experience with us.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
First time customer
Ordered some gold hoop earrings back in August, nice packaging and good quality at a reasonable price. Have worn them most days and have held up very well! Communication is great so highly recommend this company and will be buying from again ð
2023幎8æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Thanks so much for sharing your experience with us, Olivia! We are pleased to know that you are happy with your shopping experience with us.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Poor quality, poor customer service
I ordered 2 pair of earings with 2 neclaces. One of the earrings were damaged and it took months and sending photos videos to prove tha earring is damaged needles to say I wrote to them immadiatley, the necklace chain tore apart when I tried it on the first time so I couldn't even wear it. Nice design but the quality is very poor and I doubt it is gold plated...I have other gold plated jewelry which are still in excellent shape for 5-7 years already,this is not unfortunately!
P.S.: As you can see below the Customer service response..they don't even care to read my problem, which is not the discoloration mainly but the torn necklace and the damaged karma bee hoop was. But nevermind never ordering from them again!
Yes this was replacemner for the earring (fyi it was also with a loos clasp)
And yes I didn't bother to go further after this because it was clear this is a general quality issue (earring hoops, necklace pendant)
2023幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Thank you for leaving us a review, Mezo.
I have checked my system after you have provided your complete information.
You made a purchase on April 7, 2021 and received your original items on April 20, 2021. You have reached out on April 29 and asked for a replacement for KARMABEES only, no mention of the necklaces/pendants and we have reshipped you a new one May 5, 2023.
Here is the logs to clarify these for you:
Apr 29, 2021 04:08 - asked for help
Apr 29, 2021 08:18 - received a response from us and asked a video
May 03, 2021 10:00 - an email follow up from us, since we haven't heard anything from you.
May 04, 2021 03:52 - received a video from you
May 04, 2021 09:26 - we asked if you want a replacement to be shipped to you
May 04, 2021 12:13 - You have accepted the replacement and here is your response: Dear Marianne,
it is a great solution, and thank you for all the help! I'm looking forward to finally wear these gorgeous earrings.
I am very satisfied with your customer service, you tried everything to fix my problem, thank you! Have a lovely day too! Hajnalka
May 05, 2021 08:33 - A replacement will be sent as a confirmation from us.
We can provide a complete proof of what we have discussed through the email if you request for it. Also, there is no mention or outreach that you have issues with your pendants/necklace. As per our policy, we can issue a replacement if there is any issues within 30 days after receiving the items from us.
Our customer service portal is indeed available 24 hours a day, 7 days a week. We are committed to providing timely and efficient responses to all customer queries. Your satisfaction is our priority, and we strive to ensure that you receive the support you need whenever you need it.
If you have any concerns, please reach out to us, so we can provide you assistance and issue replacement based on our policy.
Have a lovely day! - Team Lillys
Sometimes poor quality but good customer service
Original review
The jewelery is poor quality. Looks cute, but tarnishes very quickly. I bought two rings - both of them ended up in trash since they turned dark after a couple of weeks. I also bought two earrings - one is already turning dark the other is still holding up somehow. Highly doubt their claim that the jewelery is gold plated.
UPDATE:
Customer service contacted me and after I sent them proof of discolourations I received my money back. They were polite and quick to respond.
I think that Lily's Amsterdam should invest in a quality assurance department that would check on their products from time to time. I ordered twice and twice got bad jewelery - maybe I was very unlucky or maybe the quality of some of the pieces is not the best.
2023幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Karol,
Thank you for leaving us a review.
Its unfortunately to know that your rings sows discoloration. This is a manufacturing issue. I have requested additional information, by sending you an email to resolve this.
We will keep an eye on your response.
Kind regards,
Team Lillys
Loyal customer
I have been a repeat customer with Lillys Amsterdam for a number of years now. Their collections are beautiful, well priced and their customer service is fantastic! Would highly recommend!
2023幎11æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Thanks so much for sharing your experience with us, Melissa! We appreciate you. Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
10/10
Quick delivery as always, high quality products. Highly recommended to anyone!!
2023幎10æ6æ¥
Lillys Amsterdam ããã®åç
Hi Amina!
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Thanks so much for sharing your experience with us, Greetje!
We will share this with the store team to let them know to keep up the amazing work.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hello Olivia!
Thanks so much for sharing your experience with us. Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Exact shipping and service
2023幎8æ30æ¥
Lillys Amsterdam ããã®åç
Hi Clarissa,
Thank you so much for taking the time to leave us an excellent rating. We really appreciate it.
Just send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Everything was perfekt âºïžðð»
2023幎8æ27æ¥
Lillys Amsterdam ããã®åç
Hi Tanja,
Thanks so much for sharing your experience with us. Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Marcks!
We are incredibly grateful that you took the time to leave us a 5-Star review.
Please send us an email at info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hello Isabelle!
We are incredibly grateful that you took the time to leave us a 5-Star review.
Please send us an email at info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Hele goede service!
2023幎8æ9æ¥
Lillys Amsterdam ããã®åç
Hi Eef!
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Have a lovely day!
- Team Lillys
Huggies click not super secureâŠ
I got two different gold earring sets of 2. I really like both but the Huggies click system is not sturdy enough in my opinion. There is isn't a good snap because the material is slightly flexible. After some adjusting I am now wearing them every day because I really like how they look, but one already fell from my ear. I'm hoping I don't loose them for real because I really love the look!
The Double Rox hoops I am really happy with, they click super secure and look great as well.
2023幎8æ1æ¥
Lillys Amsterdam ããã®åç
Hi Ilse,
Thank you for leaving us a review and so sorry to know about the defects of your other earring.
I have sent you an email so assist you with this, so we can send you a replacement.
I'll keep an eye on your response. Have a lovely day!
- Team Lillys
A good experience!
My orders arrived without damage. when I had questions about my order, I was kindly assisted and problems were neatly solved. You will also receive an update whether your package will be delivered later. They do that very well. The products look good, a bit fragile but have a nice appearance.
2023幎8æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Thank you for leaving us a review, Nienke!
We are pleased to know that we are able to help you, especially with your concerns about the VAT and Customs Fees.
Please reach out to us at info@lillyamsterdam.com if you need further assistance. Have a lovely day!
- Team Lillys
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