I ordered a month ago and still havenât received any order but had to pay upfront. Sent several emails but no response. Donât order here!! Worst shop experience ever and seems to commit fraud reading... ãã£ãšèŠã
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Niks kopen!!!!! Stelletje oplichters zijn het . Heb ze nog enkele mailtjes gestuurd met het verzoek mijn bestelling alsnog toe te zenden, maar helaas.
Still waiting for the earrings I bought in November or the refund I requested. Unfortunately zero response via E-mail or Instagram. And the two mails that were send to me - already months ago - did no... ãã£ãšèŠã
I ordered in january and never got my order sent,( its been half year since that). I wrote to them via mail atleast 6 times without direct answer. Wrote directrly to their website via reviews and also... ãã£ãšèŠã
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Jewelry for those who don't watch and wish
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- info@lillysamsterdam.com
- lillysamsterdam.com
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geen mooie gouden kleur !
Heb zojuist de sterren toegekregen maar spijtig om te moeten vaststellen dat er een verkleuring opzit. Geen mooi geel gouden kleur...... had er meer van verwacht !!
2023幎8æ1æ¥
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Lillys Amsterdam ããã®åç
Hi Chris,
Thank you for leaving us a review.
We have requested more information so we can help you. As this is noted included when you left us a review.
Have a lovely day!
Team Lillys
Lillys Amsterdam ããã®åç
Hi ingrid!
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Jenny,
Thanks so much for sharing your experience with us. We appreciate you!
Just send us an email at info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Jolis bijoux mais plus petits que je neâŠ
Jolis bijoux mais plus petits que je ne le pensais
2023幎7æ3æ¥
Lillys Amsterdam ããã®åç
Hi Isabelle,
We are grateful you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Please send us an email if you have issues with your earrings. :)
Have a lovely day!
- Team Lilly
Lillys Amsterdam ããã®åç
Hi Sarah!
Thanks so much for sharing your experience with us. Just send us an email at info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Anna!
Thanks so much for sharing your experience with us. We appreciate you!
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Celine,
Thank you for giving us a review! We appreciate it.
Just send us an email if you need anything assistance.
Have a lovely day!
- Team Lillys
Wacht al meer dan 14 dagen op eenâŠ
Wacht al meer dan 14 dagen op een bestelling, en krijg tracking uit China. Ali Express ?
Dus nooit meer ð
2023幎6æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Ria,
Thank you for leaving us a review.
Our orders are made from scatch and will arrive within 8-15 days. We are not associated from any website like AliExpress as we manufacture our own jeweleries.
You can track our parcel with DHL NL https://www.dhl.com/nl-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=JVGL06250070001787507402
I hope this clarifies everything. Just send us an email if you need any assistance.
Have a lovely day!
- Team Lillys
The jewelry is stunning
The jewelry is stunning, very shiny, and the packaging is amazing! ð€©
2023幎6æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Thank you for letting us a review and providing us a feedback about our service, Lisa!
Just send us an email anytime if you need anything.
Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Mariska,
Thanks so much for sharing! We are pleased to know that you are happy with your experience with us. :)
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
great customer service
2023幎5æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Thanks so much for sharing your experience with us, Filippa. :)
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Earrings were much smaller than shownâŠ
Earrings were much smaller than shown on the photo.
2023幎5æ14æ¥
Lillys Amsterdam ããã®åç
Hi Chris,
Thank you for leaving us a review.
Our jewelry is pretty accurate when it comes to size and dimensions.
For Roxanne:
Inner Diameter 5.9 mm
Outer Diameter 10.6 mm
Height 14 mm
For Ruby:
Inner Hoop Diameter 8 mm
Hoop Thickness 1 mm
Hoop Outer Width 13.75 mm
I have sent you an email to ask more information about this. I'll keep an eye on your response.
Have a lovely day! - Team Lillys
Got a delay on my order
Got a delay on my order. When I contacted the customer care they helped me very fast (and offered good service). Very happy with the earrings.
2023幎5æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Manon!
Thanks so much for sharing your experience with us and we are pleased to know we are able to help you. :)
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Eloise!
Thank you so much for taking the time to leave an excellent rating and you loved our customer service experience.
We really appreciate it. Just send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Super service en mooie sieraden!
Bijzonder mooie sieraden binnen gekregen. Super mooi verpakt ook. Draag het dagelijks en ook onder de douche. Geen verkleuringen en het blijft mooi. Contact met klantenservice was uitzonderlijk. Mijn pakketje kwam door een storing later binnen. Ze hebben direct een nieuwe order aangemaakt en daardoor kreeg ik per ongeluk mijn bestelling twee keer. Ik wilde het terugsturen, maar ik mocht het houden vanwege de vertraagde levering waar ze zelf niks aan konden doen. Super!!!
2023幎5æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Marleen,
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you for your review and we will share this with the store team too!
Please send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Super happy!!
I am so pleased with their jewelries, it's my 2nd purchased and it never disappoint me. It's worth the money, the designs are cute and good quality. Shipping is fast and reliable.
2023幎5æ7æ¥
Lillys Amsterdam ããã®åç
Thanks so much for sharing your experience with us, Maricar!
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Havent received my orderâŠ
2023幎4æ27æ¥
Lillys Amsterdam ããã®åç
Hi Femke,
Thank you for leaving us a review.
Checking it here, the Dutch Warehouse run out of stock of your earrings.
We have sent your order through our main warehouse and you have agreed to the our shipping time and manufacturing time of 8-15 days.
Checking it here, this is already in transit and here is the tracking link: https://www.aftership.com/track/UH231620676YP
This is still within the 8-15 days and you should receive it soon. :)
Thank you for your patience. Please send us an email if you need additional assistance. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Ericosucesso,
Thanks so much for sharing your experience with us.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
I had an issue with one earringâs lockâŠ
I had an issue with one earringâs lock and they helped me fix it in no time! Great communication, lovely earrings!
2023幎4æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Linda,
Thanks so much for sharing your experience with us and we are pleased to know that we are able to help you!
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Amazing Communication & PR
The PR is amazing and very fast in responding. I had a problem regarging the sizes of the rings and they offered me a super quick and painless solution. I'm super satisfied with the whole experience! This was my second time purchasing at Lilly's and I will come back again for sure! :)
2023幎4æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Thanks so much for sharing your experience with us, Dani. It was a pleasure that we are able to help you. :)
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
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