Kroovel LTD レビュー 

Kroovel LTD からの回答

2026年7月23日

Dear Chantelle,

We are sorry that you remain dissatisfied, but we feel it is important to clarify several points for anyone reading this review.

Your booking was for a total of £1,400, of which £750 was paid to Kroovel and the remaining £650 was payable to the independent operator responsible for supplying the Hummer and chauffeur.

We have never said that we want "nothing to do with" your complaint. Your complaint was formally logged, your photographs and concerns were obtained and the complete complaint was forwarded to the supplying operator for investigation in accordance with our complaints procedure.

We acknowledge your concerns regarding the approximately 20-minute delay, refreshments and condition of the vehicle. The transport was nevertheless provided and the passengers were taken to Beamish Hall.

Unfortunately, despite Kroovel referring your complaint and supporting evidence to the operator and allowing the required time for a response, the operator failed to respond.

We have taken the issues raised seriously. In fact, following this matter and other concerns regarding the supplier's service standards, Kroovel has ceased working with this operator.

We subsequently provided you with the operator's full contact details so that you could pursue your request for reimbursement directly with the company responsible for supplying and operating the vehicle. This was not Kroovel refusing to help or simply "wanting nothing to do with" the matter.

We genuinely regret that the service provided on such an important occasion did not meet the standard you or Kroovel expected. However, we believe it is important that the full circumstances and the action Kroovel has taken are accurately represented.

Kind regards,
Kroovel Ltd

Kroovel LTD からの回答

2025年7月21日 に更新

What a truly heartwarming review – thank you so much for taking the time to share your experience with Kroovel! We are over the moon to receive your 10/10 rating and hear that our service exceeded your expectations from start to finish. Delivering a smooth, enjoyable, and stress-free experience is at the very heart of what we do, and your words are a wonderful reminder of why we take so much pride in our work.

It’s fantastic to hear that you felt informed and supported throughout the entire booking process. We strongly believe that great customer care starts long before the vehicle arrives. Our team member you spoke to – who you so kindly described as “magical” – will be thrilled to know that their friendly, patient, and informative approach left such a lasting impression. At Kroovel, we want every customer to feel comfortable and completely confident with their booking, so it’s lovely to hear that this part of your journey was made easy.

Punctuality is something we take very seriously, so we’re delighted that your limousine arrived right on the dot, especially considering the roadworks near you. Our drivers and logistics team carefully plan every detail – from route checks to real-time traffic monitoring – to ensure we’re never late. Your recognition of this attention to detail is truly appreciated, as it’s one of the many steps we take to ensure a stress-free and memorable experience.

We are also thrilled that the limousine itself made such a big impression – not just on you and your group, but even on your neighbours! We take great care in maintaining our fleet to the highest standards, ensuring that every vehicle arrives in pristine condition and fully prepared to deliver that “wow” factor the moment it pulls up.

What touched us most, however, was your mention of how our chauffeur interacted with your son, Jack. We firmly believe that our chauffeurs are not only there to drive but to create unforgettable moments. Knowing that Jack, at just 9 years old, felt comfortable enough to ask questions and explore the limousine fills us with joy. His excitement and enthusiasm – so much so that he talked about it for seven days – is exactly the kind of memory we aim to create for every family. We’ll be sure to share your kind words with the driver, who will be so pleased to know that he helped make Jack’s day extra special.

Your heartfelt thanks mean so much to us, and we’re truly grateful that you, your parents, and the lads enjoyed the experience from start to finish. Whether it’s for a birthday, wedding, prom night, corporate event, or another special occasion, we’re committed to delivering the same impeccable service every single time. The fact that you plan to use Kroovel again is the highest compliment we could receive.

On behalf of the entire Kroovel team, thank you for trusting us with your special day. We look forward to welcoming you and your family back for another unforgettable journey. We’ll always be here, ready to plan something just as magical – if not more – for Jack and the whole family next time.

Warmest regards,
The Kroovel Team
Website: www.kroovel.com
Call us: 0800 066 2120
WhatsApp: 07943 144 777

Kroovel LTD からの回答

2025年7月21日 に更新

Thank you so much for this fantastic review! We are absolutely thrilled to hear that your special birthday celebrations were made even more memorable with Kroovel. A milestone occasion like this deserves nothing less than a truly VIP experience, and it’s wonderful to know that you and your group of ladies felt like movie stars from the moment you stepped into our luxury vehicle – complete with fizz to make the journey extra special!

Your kind words about our service mean the world to us. At Kroovel, we believe that every detail counts when creating unforgettable memories – from the cleanliness and style of our luxury vehicles to the friendliness and professionalism of our chauffeurs. It’s our mission to make sure every moment of your journey feels effortless, glamorous, and fun.

We are especially delighted that your chauffeur went above and beyond by capturing photographs of your group. We encourage our drivers to add these little personal touches because they make a world of difference in the overall experience. Those photos will serve as beautiful reminders of a day filled with laughter, friendship, and celebration. We’ll be sure to let your chauffeur know how much his thoughtfulness meant to you – feedback like this always makes our team proud.

Hearing that you “totally recommend” us and “will definitely use again” is the best compliment we could ever receive. We pride ourselves on offering not just a ride but an experience – one that feels tailored, personal, and worthy of your most special occasions. Whether it’s a birthday, wedding, hen party, prom night, anniversary, or corporate event, we promise the same high level of service, luxury, and professionalism every single time.

Our fleet is carefully maintained to deliver the ultimate wow factor – from stretch limousines and Hummer limos to Range Rover Vogue and luxury sports cars – each vehicle offers the perfect blend of comfort, elegance, and modern features like mood lighting, sound systems, and bar areas. Knowing you felt like celebrities tells us we delivered exactly what we aim for on every booking.

We want to take this moment to thank you for choosing Kroovel to be part of such an important day. Our entire team, from the bookings office to the chauffeurs, takes pride in being part of your special memories. Your glowing feedback reassures us that we are achieving our goal of delivering impeccable service and unforgettable experiences.

We’d be honoured to assist you again for future celebrations. If you ever have another event in mind – whether it’s a big night out, an elegant theatre trip, or another milestone birthday – we’d love to help make it every bit as special (if not more!). With just a call or WhatsApp message, we can start planning your next luxury experience with the perfect vehicle to suit your event.

Once again, thank you for such a kind and heartfelt review. We wish you and your friends many more happy celebrations and can’t wait to welcome you back soon for another unforgettable journey.

Warm regards,
The Kroovel Team
Website: www.kroovel.com
Call us: 0800 066 2120
WhatsApp: 07943 144 777

Kroovel LTD からの回答

2025年7月2日

Thank you so much for this incredible review—we're absolutely thrilled to hear how happy you were with your experience booking through Limo Hire | Sports Car Hire UK for your son's prom night! It means a great deal to our entire team to know that we helped make such a special evening truly memorable for both your son and your family.

From the very beginning, our goal is to provide complete peace of mind—especially for parents who want everything to go perfectly on such an important occasion. We’re so pleased that Jay, your sales representative, made the booking process smooth, informative, and reassuring. He takes great pride in helping clients find the ideal prom vehicle hire while ensuring every detail is handled with care and clarity.

It’s also wonderful to hear such glowing feedback about Nile, your chauffeur for the evening. Nile is one of our most dedicated professionals, and we’re delighted that his early arrival, immaculate appearance, and respectful manner stood out. Our chauffeurs are trained not only to drive but to create a calm, safe, and first-class experience for every passenger. That extra level of professionalism makes all the difference—especially on milestone events like proms.

We’re so pleased that the vehicle lived up to your expectations, too. Every car in our luxury hire fleet is handpicked and maintained to the highest standards. Whether you booked a Rolls Royce, Range Rover Sport, Lamborghini, Hummer limo, or another one of our premium models, we’re proud to know it made the group feel like VIPs and created lasting memories.

What means the most to us is hearing that both Jay and Nile went above and beyond to ensure not just the kids—but the parents too—felt looked after and valued. We know how emotional prom night can be, and that’s why we focus on those small but meaningful touches that elevate the whole experience.

Thank you sincerely for your high recommendation. Reviews like yours help reassure future clients—whether they’re booking for a wedding, birthday, anniversary, corporate event, or airport transfer—that they can trust us to deliver luxury, professionalism, and outstanding customer care at every step.

We would be absolutely honoured to assist you again in the future. You can always reach out to us directly via 📞 0203 011 5099 or 📲 WhatsApp 07943 144 777 for fast quotes and support. Or feel free to browse our fleet and book online at 🌐 www.limohire-sportcarhire.co.uk.

On behalf of Jay, Nile, and the entire Exclusive Hire team—thank you again for trusting us with such a special night. We’re delighted your son’s prom was everything you hoped for and more, and we look forward to serving you again soon for another unforgettable occasion.

Warmest regards,
The Exclusive Hire Team
📞 0203 011 5099 | 📲 WhatsApp 07943 144 777
🌐 www.limohire-sportcarhire.co.uk

Kroovel LTD からの回答

2025年7月2日

Thank you so much for your lovely review! We’re absolutely delighted to hear that your experience with us went smoothly and that your child and their friend had a memorable and enjoyable ride to prom. It’s always a pleasure to hear such positive feedback—especially when it comes to the little touches that make all the difference, like your chauffeur opening the door and providing that VIP treatment.

We pride ourselves on working with professional, friendly, and punctual drivers, and your kind words confirm that our standards are being met where it matters most. Ensuring every child is treated with care and respect—and that they arrive safely and on time—is at the heart of everything we do, especially on important milestone occasions like prom night.

It’s great to know that your driver made a strong impression. All of our chauffeurs are selected not just for their experience, but for their attitude and reliability. From opening doors to helping with photos, checking the route in advance, and making the ride calm and enjoyable, we want every part of the journey to feel special.

We’re also incredibly grateful for your recommendation—word of mouth and customer reviews are so important in helping others feel confident in booking with us, especially for once-in-a-lifetime events like proms, weddings, birthdays, anniversaries, or surprise chauffeur experiences.

Whether you hired a Hummer limo, Range Rover Sport, Rolls Royce, or even a supercar like a Lamborghini or Ferrari, we’re thrilled to have played a part in making your child’s evening truly special. Our fleet includes over 5,000 vehicles available nationwide, all maintained to the highest standard and ready to impress for any occasion.

We’d love to welcome you back for your next event, and we’re confident we’ll continue to exceed your expectations. If you’d like to explore more options, browse our gallery, or receive an instant quote for a future hire, feel free to visit us online at 🌐 www.limohire-sportcarhire.co.uk. For fast support, message us anytime via WhatsApp at 📲 07943 144 777 or call our team directly at ☎️ 0203 011 5099.

Once again, thank you for your kind words and for placing your trust in Exclusive Hire. We’re honoured to have been part of your prom celebration and look forward to helping you create even more unforgettable memories in the future.

Warm regards,
The Exclusive Hire Team
📞 0203 011 5099 | 📲 WhatsApp 07943 144 777
🌐 www.limohire-sportcarhire.co.uk

Kroovel LTD からの回答

2025年7月2日

Thank you so much for your wonderful review! We’re absolutely delighted to hear that your daughter had such a special prom experience—and even more thrilled to know she felt like a true Prom Queen! That’s exactly the feeling we aim to create with our Rolls Royce prom hire service, and we’re honoured to have played a part in her big day.

The Rolls Royce is one of our most iconic and elegant choices for prom nights, offering not just a luxurious ride, but a lasting memory that starts from the moment the chauffeur opens the door. We’re so pleased that the vehicle met your expectations and added that extra wow factor to such an important milestone.

Thank you also for your kind words about the professional and friendly chauffeur. Our drivers are handpicked for their experience, punctuality, and ability to make passengers feel calm, confident, and truly VIP throughout the journey. Knowing your daughter was in safe, respectful, and professional hands means everything to us—and it’s wonderful to hear that she arrived in style and with a smile.

At Exclusive Hire, we understand how much these moments mean—not just to the young people attending, but to their families too. That’s why we work so hard behind the scenes to make the entire experience seamless, from the first enquiry to the final drop-off. Whether it’s answering questions, coordinating logistics, or fine-tuning the finer details, we take pride in delivering an exceptional chauffeur-driven service every time.

Prom nights are once-in-a-lifetime events, and we’re proud to offer a wide range of vehicles that help create unforgettable entrances. Whether it’s a Rolls Royce Ghost, Range Rover Sport, Hummer limo, or Lamborghini Huracán, every car in our fleet is maintained to the highest standard and comes with a fully uniformed chauffeur dedicated to making the experience extra special.

We also want to sincerely thank you for your trust and for choosing Limo Hire | Sports Car Hire UK for such an important occasion. Your feedback helps future clients feel confident in booking with us for their own proms, weddings, birthdays, anniversaries, or even VIP airport transfers—and it motivates our team to continue raising the bar in customer service and vehicle quality.

We’d love to welcome you back in the future for any other special events you may have. You can explore our full fleet online or request an instant quote at 🌐 www.limohire-sportcarhire.co.uk. For fast enquiries or personal service, feel free to contact us via WhatsApp at 📲 07943 144 777 or call us directly at ☎️ 0203 011 5099.

Once again, thank you for your kind review and for letting us be part of your daughter’s big night. We’re so glad it was everything she dreamed of—and more!

Warmest regards,
The Exclusive Hire Team
📞 0203 011 5099 | 📲 WhatsApp 07943 144 777
🌐 www.limohire-sportcarhire.co.uk