Lipoviausa レビュー 

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for following up, and we are deeply and sincerely sorry. You have a written email dated April 30th confirming no further charges would be made, and yet you were charged $107.95 again. This is an inexcusable breach of trust and a direct failure to honor a written commitment we made to you.

We completely understand why you have filed disputes with your credit card company, the BBB, and the Federal Trade Commission. You have every right to take these steps and we fully respect your decision.

We have ensured your account is fully and permanently closed on our end with zero possibility of any future charges.

We know at this point our words carry no weight and we do not blame you. However if there is anything we can do to support the resolution process, please reach out at support@lipoviausa.com with the subject line "URGENT, Written Promise Broken, TrustPilot" along with your April 30th email and order details.

You deserved far better from us at every step and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, being completely ignored by our team is absolutely unacceptable and we take full responsibility for that failure.

We hear your frustration and we want to assure you that we are taking all feedback on TrustPilot very seriously and are actively working to improve our customer service processes.

If you have an outstanding issue that has not been resolved, please reach out to us one final time at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and we will personally ensure your case is treated as our absolute highest priority with a guaranteed response this time.

We are truly sorry and you deserved far better from us.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are deeply sorry for everything you have been through since March, months of unanswered emails and calls while unwanted renewals kept coming is completely unacceptable and we take full responsibility.

We have cancelled your subscription immediately and permanently so no further shipments or charges will ever be made to your account.

Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority and work toward a full resolution for any unauthorized charges without any further delays.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, continuing to charge your account after a cancellation is completely unacceptable and we take full responsibility.

We want to assure you that Lipovia is absolutely not a fake company. We are a legitimate business and we sincerely apologize for every unauthorized charge you experienced.

We have cancelled your subscription immediately and permanently so no further charges will ever be made to your account.

We strongly encourage you to contact your bank and ask them to block any future transactions from Lipovia as an additional layer of protection.

If you would like to discuss a refund for the unauthorized charges, please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration and we want to address your concerns directly.

We sincerely apologize for the confusion around the pricing of the second box and for the lack of transparency in how the charges were presented. We hear your feedback and we take it seriously as we are actively working to make our checkout process clearer for all customers.

We also apologize for the delayed delivery and for the difficulty in reaching us when you needed help most. You reached out immediately and deserved a prompt response.

Regarding the subscription, we have cancelled it immediately and permanently so no further charges will ever be made to your account.

We genuinely want to make this right for you. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority and work toward a full resolution without any further delays.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we sincerely apologize for falling short of the experience you deserved.

We would love the opportunity to understand what went wrong and make it right for you. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case a top priority.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are deeply sorry for everything you have been through, three unauthorized charges, a broken promise of a return label, unanswered emails, and a disconnected phone number is completely unacceptable and we take full responsibility for every single failure.

We sincerely apologize that your subscription cancellation confirmation last month did not prevent further charges. This should never have happened and we understand completely why your card company is now investigating.

We have ensured your subscription is fully and permanently cancelled on our end so no further charges will ever be attempted on your account.

We support your card company's investigation and we are committed to cooperating fully. If you would also like to resolve this directly with us, please reach out at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and we will make your case our absolute highest priority.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your anger and frustration.

We want to assure you that Lipovia is absolutely not a fraudulent company. We sincerely apologize for any unauthorized charges on your account and we are glad your bank is stepping in to help resolve the situation.

We have cancelled your subscription immediately and permanently so no further charges will ever be made to your account.

If you would like to resolve this directly with us as well, please reach out at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and we will make your case our absolute highest priority.

We are truly sorry and you deserved far better from us.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are deeply sorry for everything you have been through, we completely understand your frustration and anger.

We want to address your concern about our email responses directly, you are right that our responses have not always been as personalized as they should be, and we sincerely apologize for that. Every customer deserves to feel heard and we have clearly fallen short of that standard.

We also sincerely apologize for the $45 charge for a product you never received, and for the additional $107 charge after your subscription was supposedly cancelled. This is completely unacceptable and we take full responsibility.

We have ensured your subscription is fully and permanently cancelled on our end so no further charges will ever be made to your account.

We genuinely want to make this right for you. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and we will personally ensure your case is handled with the attention it deserves and that every unauthorized charge is addressed immediately.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration.

We sincerely apologize that the product has not delivered the weight loss results you were hoping for. Results can vary from person to person depending on metabolism, lifestyle, and consistency of use, and we are sorry it has not worked as expected for you.

Regarding the additional charge, this is related to a subscription that was activated during the checkout process. We are sorry if this was not made clear to you at the time of purchase. We have cancelled your subscription immediately and permanently so no further charges or shipments will ever be made to your account.

Since you are still within your 60-Day Money Back Guarantee period, we want to make this right for you. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case a top priority.

We are truly sorry and we look forward to resolving this for you.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are deeply sorry for everything you have been through, spending 2 months trying to cancel a subscription while being charged for products you have not even received is completely unacceptable and we take full responsibility.

We have cancelled your subscription immediately and permanently so no further charges or shipments will ever be made to your account.

Regarding the charges for products you never received, we want to make this right for you right away. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority and work toward a full resolution without any further delays.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for everything you have been through, being charged repeatedly after a cancellation confirmation while having no way to reach us by phone is completely unacceptable and we take full responsibility.

We have cancelled your subscription immediately and permanently so no further charges will ever be made to your account.

We are also sorry the product has not delivered visible results yet. Most customers start noticing changes between weeks 3 and 6 with consistent daily use, and you are still within your 60-Day Money Back Guarantee period.

Regarding the unauthorized charges, we want to make this right for you. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority and work toward a full resolution without any further delays.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration.

We sincerely apologize that the product has not delivered the results you expected and that our team failed to respond to your refund request. You deserved a response and we let you down.

We want to reassure you that we have cancelled your subscription immediately and permanently so no further charges will ever be made to your account. You have nothing to worry about.

Regarding your refund, we genuinely want to honor our 60-Day Money Back Guarantee. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case a top priority and ensure a proper response and resolution this time.

We are truly sorry and you deserved far better from us.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration and disappointment.

We sincerely apologize for the lack of invoice in your package, for the second charge for an order you never received, and most importantly for not responding to your emails and calls. You are absolutely right that a response is common courtesy and we failed to provide that. We are truly sorry.

We have cancelled your subscription immediately and permanently so no further charges or shipments will ever be made to your account.

Regarding your refund for the charges, please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority and work toward a full resolution without any further delays.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration.

We sincerely apologize for the delayed delivery, this is not the fast shipping experience we promise our customers and we are sorry for falling short.

Regarding the patches not staying on even after following the correct application steps, we are truly sorry. We would love to understand this better, could you please reach out to us at support@lipoviausa.com with a photo of the product so we can assess the situation and find the best solution for you?

We also want to reassure you that we have cancelled your subscription immediately and permanently so no auto charges will ever be made to your account. You have absolutely nothing to worry about.

Again, we are truly sorry for the disappointing experience and we hope to have the opportunity to make this right for you.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration and anger.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we sincerely apologize for the auto refill charges and for not responding to your emails requesting cancellation. This is completely unacceptable and we take full responsibility.

We have cancelled your subscription immediately and permanently so no further shipments or charges will ever be made to your account.

Regarding the $107.00 charge, we want to make this right for you. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority and work toward a full resolution without any further delays.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for following up, and we are deeply sorry. You have every right to be frustrated.

You emailed us 5 times, called multiple times, and we responded to your TrustPilot review, yet we still failed to cancel your subscription or process your refund. There is absolutely no excuse for this and we take full responsibility.

We have cancelled your subscription immediately and permanently on our end so no further charges or shipments will ever be made to your account.

We also hear your feedback about our reviews. We are genuinely committed to doing better and your experience is a reflection of changes we urgently need to make.

Regarding your refund for the unauthorized products, please email us one final time at support@lipoviausa.com with the subject line "URGENT, 5 Emails Ignored, TrustPilot" and your order details. We will personally guarantee a response and full resolution this time, no more empty apologies.

We strongly encourage you to also contact your bank to block any future transactions from Lipovia as an extra layer of protection.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the stress and concern this has caused you, we completely understand how upsetting and scary receiving unexpected payment notices can be.

We want to reassure you that your payment information is safe. The notices you received are related to a subscription that was activated during the checkout process, and we sincerely apologize if this was not made clear to you at the time of purchase.

We have cancelled your subscription immediately and permanently so no further notices or charges will ever be made to your account. You have nothing to worry about.

If you have any further concerns or would like to discuss a refund, please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will be happy to assist you personally.

Again, we are truly sorry for the stress this caused you.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are deeply sorry for everything you have been through, this is an extremely serious situation and we want to address it with the urgency it deserves.

First and foremost, we are truly sorry to hear about the severe skin reaction and scarring you experienced. Your health and wellbeing are our top priority and we sincerely apologize that our product caused you this kind of distress. We strongly encourage you to consult with a doctor if you have not already done so.

We have cancelled your subscription immediately and permanently so no further charges or shipments will ever be made to your account.

Regarding the return and refund for the second shipment, please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details, along with any photos of the skin reaction if you are comfortable sharing them. Our team will make your case our absolute highest priority and ensure a full refund is processed for you as quickly as possible.

Again, we are deeply sorry for the pain and distress this has caused you.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年5月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration.

We sincerely apologize that instead of honoring our 60-Day Money Back Guarantee, you were charged for additional products you did not request. This is completely unacceptable and the opposite of what our guarantee promises. We take full responsibility for this failure.

We have cancelled your subscription immediately and permanently so no further charges or shipments will ever be made to your account.

We genuinely want to honor our guarantee and make this right for you. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority and ensure your refund is processed without any further delays.

You deserved far better from us and we are truly sorry.

Warm regards,
Lipovia Customer Support Team