Lipoviausa レビュー 

Lipoviausa からの回答

2026年4月30日

Hello Valeria,

Thank you for reaching out, and we sincerely apologize for the experience you have had, we completely understand your frustration.

The additional charge on your account was related to a subscription that was activated during the checkout process. We are truly sorry if this was not made clear to you at the time of purchase. We have cancelled your subscription immediately so no further charges or shipments will be made to your account.

Regarding your return and refund, we are happy to help! Please send us an email at support@lipoviausa.com and our team will guide you through the return process and ensure your full refund is processed as quickly as possible.

Again, we sincerely apologize for the inconvenience, Valeria, and we look forward to making this right for you.

Warm regards,

Lipoviausa からの回答

2026年4月30日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration and we take this very seriously.

We sincerely apologize for the repeated charges on your account. The charges you are seeing are related to a subscription that was activated during the checkout process, and we are deeply sorry if this was not made clear to you at the time of purchase.

We have cancelled your subscription immediately so no further charges will ever be made to your account.

Regarding the charges for products not received, we want to make this right for you right away. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case our absolute highest priority and ensure a full resolution without any further delays.

Again, we are truly sorry and we look forward to making this right for you.

Lipoviausa からの回答

2026年4月30日

Hello,

Thank you for reaching out, and we want to start by saying that we are truly sorry to hear about your husband's heart attack and surgery. We sincerely hope he is on the road to recovery and we understand how incredibly difficult and stressful this time must be for your family.

We are deeply sorry for adding to your stress with this situation, and we take full responsibility for the frustration and confusion around the subscription charge. This should never have happened, especially during such a difficult time.

We have cancelled your subscription immediately so no further charges will ever be made to your account.

We genuinely want to make this right for you. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and we will make your case our absolute highest priority and work toward a full resolution for you as quickly as possible.

We are truly sorry and we wish you and your husband all the best during this time.

Lipoviausa からの回答

2026年4月30日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration.

We sincerely apologize that your cancellation request was not processed and that you continued to receive shipments and charges. This should never have happened and we take full responsibility.

We have cancelled your subscription immediately so no further shipments or charges will be made to your account.

We would like to make this right for you regarding the charges you were not expecting. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case a top priority and work toward the best resolution for you right away.

Again, we are truly sorry and we hope to have the opportunity to make this right.

Lipoviausa からの回答

2026年4月28日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand how upsetting and stressful this situation must be, especially when every dollar counts.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we genuinely want to resolve this for you right away.

We sincerely apologize for the unauthorized charge and for not responding to your previous attempts to reach us. This is not acceptable and we take full responsibility for falling short.

Please reach out to us directly at support@lipoviausa.com with your order details and we will make your case our absolute highest priority, cancel any active subscription immediately and ensure a full refund is processed for the unauthorized charge without any further delays.

You deserve to have this resolved and we are committed to making it right for you.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年4月28日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration and we take your concerns very seriously.

We want to assure you that Lipovia is absolutely not a fraudulent company. We never charge customers without reason, and the additional charge on your account was most likely related to a subscription option that may have been selected during the checkout process. We sincerely apologize if this was not clear at the time of purchase.

We have cancelled any active subscription on your account immediately, so no further charges will be made.

We are sorry that this situation escalated to the point where you felt the need to contact your bank and the BBB. We would very much like the opportunity to resolve this directly for you. Please reach out to us at support@lipoviausa.com with your order details and we will address the unauthorized charge and find the best resolution for you without any further delays.

We hope to have the chance to restore your trust.

Lipoviausa からの回答

2026年4月28日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you have had, we completely understand your frustration.

We have gone ahead and cancelled your subscription immediately, so no further charges or shipments will be made to your account. You have nothing to worry about!

We are truly sorry for the difficulty in reaching us, this is not the level of service we want to provide and we are actively working to improve our customer support channels.

If you have any further questions or concerns, please reach out to us at support@lipoviausa.com and our team will be happy to assist you personally.

Again, we sincerely apologize for the inconvenience.

Lipoviausa からの回答

2026年4月28日

Hello,

Thank you for following up, and we are deeply and sincerely sorry. You emailed us 8 times and received no response after we publicly asked you to reach out. There is no excuse for this and we take full responsibility.

We understand completely why you have lost all trust in us and why you feel the need to block future transactions with your bank. That is absolutely your right and we do not blame you.

We have cancelled your subscription immediately so no further charges will ever be made to your account.

We know at this point words may feel meaningless, but we genuinely want to make this right for you. Please send one final email to support@lipoviausa.com with the subject line "URGENT, 8 Emails, TrustPilot" and your order details, and we will personally ensure your case is treated as our absolute highest priority with a guaranteed response and resolution.

We are truly sorry for failing you so many times. You deserved better from us.

Lipoviausa からの回答

2026年4月28日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration and anger.

We want to assure you that Lipovia is absolutely not a fraudulent company. We are a legitimate business and we take unauthorized transaction concerns very seriously. Any charges made to your account were related to a subscription option available during checkout, and we sincerely apologize if this was not made clear to you at the time of purchase.

We are also sorry for the difficulty in reaching us through all channels, this is completely unacceptable and not the level of service we want to provide to our customers.

We have cancelled any active subscription on your account immediately so no further charges will be made. Please reach out to us one more time at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details, and we will make your case our absolute highest priority and ensure a swift resolution.

We are truly sorry and we hope to have the opportunity to make this right for you.

Lipoviausa からの回答

2026年4月28日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration.

The additional order you received was related to a subscription that was activated during the checkout process. We sincerely apologize if this was not made clear to you at the time of purchase, and we are sorry that your emails went unanswered, this is absolutely not acceptable.

We have cancelled your subscription immediately so no further shipments or charges will be made to your account.

Regarding your refund, we want to make this right for you before any further steps are needed. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case a top priority and work toward the best resolution for you right away.

We hope to hear from you soon.

Lipoviausa からの回答

2026年4月21日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address this right away.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we take unauthorized charge concerns very seriously. The subscription charges you are seeing were most likely activated during the checkout process, we sincerely apologize if this was not made clear to you.

We are also sorry for the difficulty in reaching us by phone, we are aware of technical issues with our phone line and are actively working to resolve them. In the meantime, our support team is fully available via email.

Please reach out to us directly at support@lipoviausa.com with your order details and we will cancel your subscription immediately and ensure no further charges are made to your account.

We look forward to resolving this for you right away.

Warm regards,

Lipoviausa からの回答

2026年4月21日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to resolve this right away.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we are truly sorry that your cancellation request went unanswered and that you were unable to reach us by phone or chat. This is not the level of service we pride ourselves on and we take full responsibility for falling short.

We are actively working to improve our communication channels, and in the meantime our support team is available at support@lipoviausa.com. Please reach out to us there with your order details and we will cancel your subscription immediately and ensure no further charges are made to your account.

We hope to have the opportunity to resolve this for you before any further steps are needed.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年4月21日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we are truly sorry to hear you were not satisfied with the product.

We stand fully behind our 60-Day Money Back Guarantee and we want to make sure you are taken care of. Please reach out to us directly at support@lipoviausa.com with your order details and our team will guide you through the return and refund process right away.

We look forward to resolving this for you as quickly as possible.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年4月21日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address this immediately.

We want to assure you that Lipovia is a legitimate company and we take unauthorized order concerns very seriously. The additional order you received was most likely related to a subscription that was activated during the checkout process, and we are truly sorry if this was not made clear to you.

We are also deeply sorry that your calls and emails went unanswered, this is absolutely not the level of service we pride ourselves on and we take full responsibility for falling short.

We would very much like the opportunity to resolve this for you directly before any further steps are taken. Please reach out to us at support@lipoviausa.com with your order details and our team will make your case a top priority and ensure a swift resolution.

We look forward to hearing from you.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年4月21日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address your concerns directly.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we stand fully behind our 60-Day Money Back Guarantee, which means you are entitled to a refund if you are not satisfied with the product.

Regarding your card being compromised, we want to be very clear that Lipovia does not store or have access to your full card details, and we are sorry to hear this happened. We strongly encourage you to contact your bank directly if you believe your card has been compromised.

We are truly sorry for the poor experience you had when calling our support line, and we apologize that this added to your concerns. Please reach out to us at support@lipoviausa.com with your order details and our team will process your refund in accordance with our money back guarantee, without any further delays.

We hope to have the opportunity to restore your trust in us.

Warm regards,

Lipoviausa からの回答

2026年4月21日 に公開

Hello,

Thank you for your feedback, and we are truly sorry for everything you have been through, we completely understand your frustration and anger.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we stand fully behind our 60-Day Money Back Guarantee. You are absolutely entitled to a refund and we want to make this right for you immediately.

We sincerely apologize that your cancellation request was not processed and that charges continued to be made to your account. This should never have happened and we take full responsibility for this failure.

We are also sorry for the difficulty in reaching us by phone, we are aware of technical issues with our phone line and are working to resolve them as quickly as possible.

We would very much like the opportunity to resolve this for you directly before any further steps are taken. Please reach out to us at support@lipoviausa.com with your order details and our team will make your case our absolute highest priority, cancel your subscription immediately and process your refund without any further delays.

You deserve better and we are committed to making this right for you.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年4月21日

Hello Deborah,

Thank you for reaching out, and we sincerely apologize for the unexpected charge on your account, we completely understand your frustration.

The charge you received was most likely related to a subscription that was activated during the checkout process. We are truly sorry if this was not made clear to you at the time of purchase.

We want to assure you that we have already cancelled your subscription, so no further charges will be made to your account.

Regarding your refund, we want to honor our 60-Day Money Back Guarantee and make this right for you. To process your refund, we kindly ask you to return the product to our facility. Once we receive the return tracking number and a photo of the post office receipt, we will process your refund right away.

Lipoviausa からの回答

2026年4月21日

Hello,

Thank you for your feedback, and we are truly sorry to hear you feel this way.

We want to assure you that Lipovia is a legitimate company and we genuinely care about our customers' satisfaction. We stand fully behind our 60-Day Money Back Guarantee and we never want any customer to feel like they did not get the value they expected.

We would love the opportunity to understand your experience better and make things right for you. Please reach out to us at support@lipoviausa.com with your order details and our team will be happy to assist you personally.

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年4月21日

Hello,

Thank you so much for the update, we are really glad to hear that your issue has been resolved!

We sincerely apologize again for any inconvenience you experienced along the way. Your satisfaction means everything to us and we truly appreciate your patience and understanding.

If you ever need anything in the future, please don't hesitate to reach out at support@lipoviausa.com. We are always here to help!

Warm regards,
Lipovia Customer Support Team

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to assure you that we take this very seriously.

We are truly sorry for the confusion with your order and for the delay in your refund. This is absolutely not the experience we want for our customers, and we want to make this right for you as quickly as possible.

Please reach out to us directly at support@lipoviausa.com with your order details and proof of return, and our team will prioritize your case and ensure your refund is processed without any further delays.

We apologize again for the inconvenience and look forward to resolving this for you.