Fibre broadband has been super reliable for 2 years, only contacted customer services to renew contract & they replied quickly to confirm it's been done. Great service, fast speeds up & down, and no p... もっと見る
企業が回答しました
Lit Fibre
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Such an easy company to deal with. Everyone is really helpful from the customer services call handlers to the engineers. Internet works brilliantly, speed is what is promised and no service issues... もっと見る
企業が回答しました
Overall my experience of customer support from LitFibre has been excellent. Today was no exception with Nick using his discretion to add a feature for me to test over the next month. He could have... もっと見る
企業が回答しました
The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great... もっと見る
企業が回答しました
企業情報
Lit Fibre について
当該企業による記述
Get the internet you deserve!
Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
Get Lit Fibre
Our Internet Done Properly pledge.
当該企業による記述
- The no price hikes promise.
- What’s more annoying than getting a letter through your front door saying that your internet bill will be going up yet again? Or even better, finding out you’re now paying more, after it’s already gone out from your account? Not on our watch though! Internet Done Properly is getting a lightning-fast connection in every room in the house, for the price you signed-up for.
- People powered support.
- What do you think is harder – getting through to a real person using a chatbot or figuring out why your router is playing up again? Either way, at Lit Fibre we’re a bunch of real people who actually want to help answer any of your questions! After all, it’s people that make great internet.
- Free from unneeded bundles.
- We’ve seen it time and time again... The big names in broadband will lure you in with a ‘great unmissable deal’, signing you up for all the TV and phone bundles they can think of. And it’s all to the point that so many customers don’t even know what they’re paying for each month. We give you the freedom to make your own internet experience with unbundled packages that work for you.
- Quality full-fibre connection.
- Why settle for buffering and lagging? You deserve lightning-fast speeds and the UK’s most reliable broadband technology! With our full-fibre connection, downloading can be up to 12.9x faster than the UK’s average broadband! That means that even when everyone’s working from home, or gaming away, all house members can enjoy smooooth internet.
連絡先
400 Thames Valley Park Drive, RG6 1PT, Reading, 英国
- 0330 460 4610
- support@litfibre.com
- litfibre.com
この企業を閲覧した人は、以下の企業も閲覧しています。
Lenny was great at resolving my query…
Lenny was great at resolving my query efficiently and effectively, thank you Lenny!
2025年11月2日
自発的なレビュー
Lit Fibre からの回答
Thanks so much, Lukus! We're thrilled to hear Lenny was able to help you quickly and effectively!
Very polite and changed things to…
Very polite and changed things to hopefully make them better.
2025年10月31日
自発的なレビュー
Lit Fibre からの回答
Just what we love to hear, Lyn!
Lit Fibre からの回答
Thank you, Mark! We’re pleased to hear you found everything straightforward and hassle-free!
It does what it says on the tin,
It does what it says on the tin, and is value for money in the last two years it has it has been no problem and has given me exactly what I needed and paid for . Thank you Lit keep up the good work
2025年10月29日
Lit Fibre からの回答
Thank you, John! We’re delighted to know you’ve had a smooth experience and great value over the past two years!
Lit Fibre からの回答
Thanks, Steven! Glad you found everything efficient and straightforward!
Excellent help and guidance from your…
Excellent help and guidance from your call centre staff.
2025年10月28日
Lit Fibre からの回答
Thank you, John! We’re delighted our team could assist you so well!
Lit Fibre からの回答
Thanks, Aruna! 😊 Glad to hear your renewal was quick and easy!
Positive & willing
Firstly, the fact that they answered emails and phone calls very quickly is a big plus in my book.
Secondly, when they found I was not happy with the installation, they had City Fibre round within a few days ro rectify the problem.
I can only say that my experience of Lit so far is positive and willing. A first rate service.
2025年10月28日
自発的なレビュー
Lit Fibre からの回答
Thanks so much, Bruce! We’re really glad to hear our team and City Fibre could get things sorted quickly. Delighted you’re happy with the service!
It was a great conversation about my…
It was a great conversation about my renewal and the fact that I had found a much better price for same speed internet with a different company, I was absolutely delighted to be given the same price as the other company and a guarantee that the price would not increase for the term of my contract of 24 months. Excellent customer service in my opinion as I was 99% ready to switch provider even though my service with Lit over the last 2 years has been second to none! It was just my renewal price that was the sticking point, but that was happily resolved within my phone call.
Thank you
2025年10月28日
自発的なレビュー
Lit Fibre からの回答
Thanks so much, Angela! 😊 We're thrilled we could match your renewal price and keep the great service going for another 24 months!
Lit Fibre からの回答
Thanks, Simon! We’re glad you had a good experience — we’ll be sure to pass your kind words along to the team!
Lit Fibre からの回答
Thank you, Jed! We’re so glad to hear you found our customer service exceptional. Your feedback means a lot to us!
Real help, really quickly
Clear questions and instructions got to the heart of the problem quickly and resolved the issue - and then offered an improvement. Very impressive.
2025年10月26日
自発的なレビュー
Lit Fibre からの回答
Thanks so much, Martin! We’re delighted to hear our team was able to quickly identify and resolve the issue — and even offer an improvement. We really appreciate your feedback!
I have had such a bad year and thank…
I have had such a bad year and thank goodness for the customer support. I’ve been with Lit for about 2 years and not once have I had a problem. The service is great .were 4 people in the house hold and never had a problem with internet. I can’t rate Lit and there customer support more highly. Thank you for the help and support today . Rachel
2025年10月24日
自発的なレビュー
Lit Fibre からの回答
Thank you so much, Rachel! We’re truly grateful for your kind words and for being with Lit for the past two years. It means a lot to hear that our service and support have been there for you—especially during a tough year. We’ll be sure to share your feedback with the team!
Excellent chat system
Took a bit of time to explain the process to me and make me fully understand it
All went well and sent me a follow up email to confirm my request had been actioned
2025年10月24日
自発的なレビュー
Lit Fibre からの回答
Thank you, Ann! 😊 We’re so glad to hear everything went smoothly and that our team took the time to make sure you fully understood the process. We appreciate your feedback and are happy we could assist you!
Professional service.
2025年10月24日
Lit Fibre からの回答
Thanks so much, John! We really appreciate your kind words and are glad you were happy with our professional service!
Good deal - very good customer service
The agent on the phone was very helpful, efficient, and clear. He was able to arrange a good deal for us when transferring our contract to a new house. Thanks!
2025年10月24日
Lit Fibre からの回答
Brilliant to hear our agent could help make your move smooth and get you a great deal! Thanks for the lovely feedback and welcome to your new home with Lit Fibre!
Just renewed my contract with Lit Fibre…
Just renewed my contract with Lit Fibre for another 2 years. Spoke to Yavor, who was very friendly, helpful, and efficient and also managed to keep the price the same too!
2025年10月23日
自発的なレビュー
Lit Fibre からの回答
Fantastic to hear Yavor could help and keep everything smooth (and the price the same!) Cheers for sticking with us for another two years, we’re glad to have you on board!
Great service
This was so efficient and easy. Lenny was really quick and made us an excellent offer.thank you.
2025年10月23日
Lit Fibre からの回答
Brilliant to hear Lenny could make things quick and easy and sort you an excellent offer! Thanks for the lovely feedback, we’re chuffed to have you with Lit Fibre!
Great Service
Always at the end of the telephone line if help needed. NO issues at all with them.
2025年10月23日
Lit Fibre からの回答
We love that big 'no' Kim! Thanks for the fab review.
Very informative and helpful
Very informative and helpful. Answered all of my questions regarding renewal of contract.
Good customer service experience and reliable broadband.
2025年10月22日
自発的なレビュー
Lit Fibre からの回答
Really pleased everything was clear and straightforward when renewing your contract. It’s great to hear your broadband is running reliably, and thanks for taking the time to share your feedback!
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