Fibre broadband has been super reliable for 2 years, only contacted customer services to renew contract & they replied quickly to confirm it's been done. Great service, fast speeds up & down, and no p... もっと見る
企業が回答しました
Lit Fibre
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Such an easy company to deal with. Everyone is really helpful from the customer services call handlers to the engineers. Internet works brilliantly, speed is what is promised and no service issues... もっと見る
企業が回答しました
Overall my experience of customer support from LitFibre has been excellent. Today was no exception with Nick using his discretion to add a feature for me to test over the next month. He could have... もっと見る
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The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great... もっと見る
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企業情報
Lit Fibre について
当該企業による記述
Get the internet you deserve!
Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
Get Lit Fibre
Our Internet Done Properly pledge.
当該企業による記述
- The no price hikes promise.
- What’s more annoying than getting a letter through your front door saying that your internet bill will be going up yet again? Or even better, finding out you’re now paying more, after it’s already gone out from your account? Not on our watch though! Internet Done Properly is getting a lightning-fast connection in every room in the house, for the price you signed-up for.
- People powered support.
- What do you think is harder – getting through to a real person using a chatbot or figuring out why your router is playing up again? Either way, at Lit Fibre we’re a bunch of real people who actually want to help answer any of your questions! After all, it’s people that make great internet.
- Free from unneeded bundles.
- We’ve seen it time and time again... The big names in broadband will lure you in with a ‘great unmissable deal’, signing you up for all the TV and phone bundles they can think of. And it’s all to the point that so many customers don’t even know what they’re paying for each month. We give you the freedom to make your own internet experience with unbundled packages that work for you.
- Quality full-fibre connection.
- Why settle for buffering and lagging? You deserve lightning-fast speeds and the UK’s most reliable broadband technology! With our full-fibre connection, downloading can be up to 12.9x faster than the UK’s average broadband! That means that even when everyone’s working from home, or gaming away, all house members can enjoy smooooth internet.
連絡先
400 Thames Valley Park Drive, RG6 1PT, Reading, 英国
- 0330 460 4610
- support@litfibre.com
- litfibre.com
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friendly and understanding staff very…
friendly and understanding staff very easy to talk to brilliant all round
2025年10月15日
自発的なレビュー
Lit Fibre からの回答
That’s what we like to hear! Friendly, helpful and a bit brilliant — we’ll take that!
Lit Fibre からの回答
Thanks for the fab review Wendy!
Lit Fibre からの回答
Thanks a bunch Tina.
Best Internet company around.
Amazing and helpful customer service. I was served by Mave I believe the name wasm The best Internet around. Treated like a customer and treated with respect and I feel valued. Not just a number or figure. Really enjoy being with LIT
Looking forward to even more great service and being part of the group.
2025年10月15日
Lit Fibre からの回答
That’s what we love to hear! We’ll make sure Mave sees your kind words, we’re lucky to have them on the team. Great to have you as part of the Lit family, here’s to even more good times (and fast speeds) ahead!
Lit Fibre からの回答
Just the way it should be, Joanna.
Who i spoke to was well informed and…
Who i spoke to was well informed and helped me to change my plan.
2025年10月14日
Lit Fibre からの回答
Thanks Stephen for the glowing review!
Your staff are helpful, But.
Your staff are helpful, but the internet lets you down. I suffer from complex PTSD from my tours in Iraq & Afghanistan. I have horrid nightmares terrors, and wake early hours of the morning to find the internet isn’t working, between 2-5am. When I have spoken to someone about this they tell me it was working and I’m mistaken, not what you want to here as a customer.
2025年10月12日
Lit Fibre からの回答
Hello David. We're really sorry to hear about your experience and especially that you were told you were mistaken, that’s not how we want anyone to feel. Someone’s already tried to give you a call but reached voicemail, so we’ll send an email instead. It looks like a third-party mesh device might be causing the dropouts, and we’ll help get that sorted for you.
Quick and simple thanks lenny
Called up to renew my plan. Got a quick and easy renewal. Lenny was very helpful
2025年10月13日
Lit Fibre からの回答
Cheers for the shoutout! Glad Lenny made renewing quick and easy, that’s how it should be. Thanks for sticking with us!
Phone answered quickly
Phone answered quickly, quick and concise answers. Query resolved.
2025年10月13日
Lit Fibre からの回答
Brilliant to hear! Glad we could get your query sorted quickly and clearly. Thanks for sticking with Lit Fibre.
Really reliable service and the…
Really reliable service and the accessible, transparent upgrade was very customer focused
2025年10月11日
Lit Fibre からの回答
Great to hear! We’re all about keeping things reliable and transparent, so glad the upgrade worked well for you. Thanks for sticking with Lit Fibre.
Lit Fibre からの回答
Thanks for the glowing review Pat.
Fraud
Lit have taken £80 from my bank account when I have confirmation from them my account was closed 2 months ago when I moved address.
This is fraud.
2025年10月11日
自発的なレビュー
Lit Fibre からの回答
Hello Jilly, that charge would most likely be for an unreturned router. We always send plenty of reminders and give loads of time before applying any fee, so if it’s been a couple of months, that’s probably what’s happened. I’ve asked for a few details through Trustpilot so we can find your account and confirm. Don’t worry, just because you’ve been charged doesn’t mean you won’t get a refund. As soon as the router’s back with us, we’ll get it sorted.
Very helpful and sorted me out a deal…
Very helpful and sorted me out a deal for the next 2 years
2025年10月11日
自発的なレビュー
Lit Fibre からの回答
Awesome! Happy we could sort you a deal for the next 2 years. Thanks for sticking with Lit Fibre!
Consistent level of performance…
Consistent level of performance and problem free administration
2025年10月10日
Lit Fibre からの回答
Fantastic to hear! Glad everything’s running smoothly and hassle-free. That’s how we like it at Lit Fibre.
A very welcome gesture of good will!
A gesture of good will was put in applied to my account following a renewal which was only inferred from my email, so I was hopeful but it wasn’t guaranteed! Very happy with the outcome!
2025年10月9日
自発的なレビュー
Lit Fibre からの回答
Brilliant to hear you’re happy with the outcome! Always nice when a little goodwill goes a long way, that’s how we do it at Lit Fibre.
Really good service and price
Really good service and price, haven’t had any problems so renewed for another 24 months and it’s was a low cost!
2025年10月9日
Lit Fibre からの回答
Love to hear it! A smooth service at a low cost, that’s the Lit way. Thanks for sticking with us for another 24 months.
Signed up for 500mbps contract - got <100mbps
Signed up for 500mbps contract. Got less than 100mbps (upload/download). Ethernet wired test. Lit Fibre were not able to improve the speed. Not impressed.
2025年10月9日
自発的なレビュー
Lit Fibre からの回答
That doesn't sound right Kenneth, we have requested some more info to location your account so we can get this sorted asap.
Service Excellence
Having completed 2 years with LIT without any hassle throughout, it was a pleasure to discuss future options. It was refreshing to be treated with respect as a 2 year customer.
2025年10月9日
自発的なレビュー
Lit Fibre からの回答
2 years hassle-free and still going strong! We’re so pleased you’ve had such a good experience with us and that your renewal chat felt just as smooth. Thanks for sticking with Lit Fibre 🙌.
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