Lndmarkclubレビュー 

Lndmarkclub からの回答

2025年8月12日

Hi Jess,

I’m very sorry for the frustration this has caused. I’ve gone ahead and fully refunded both your $29.99 membership charge and your original $18.94 order, and I have canceled your membership, so there will be no further charges.

The membership charge was for our VIP program, Lndmark Rewards, which grants members wholesale pricing on all products and access to over 1 million+ exclusive discounts to eat, play, shop, and travel. However, since you did not intend to join, I have ensured it’s been removed and refunded.

You should see both refunds back to your original payment method within 3–5 business days, depending on your bank.

I truly apologize for the delay in your Split End Trimmer order and the confusion around the membership. Your satisfaction matters to us, and I hope this resolution helps restore your confidence.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月12日

Hi,

I’m very sorry to hear about your experience. I want to make sure we can resolve this for you quickly. Could you please provide the full name, email address, and/or order number associated with your purchase so I can locate your account and process the necessary refunds?

Once I have this information, I’ll be able to review your charges, cancel any active membership, and ensure no further payments are taken.

Best regards,
Lndmark Support

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2025年8月11日 に更新

Hi Kirsten,

I’m truly sorry for the frustration this has caused and the experience you’ve had with both your order and the membership charges. I’ve gone ahead and fully refunded your $29.99 membership charges for July and August, and your membership has been canceled, so you will not see any future charges.

Regarding the hair straightener, I’ve also processed a full refund for that purchase, and you may keep the item; no need to return it.

You should see all refunds reflected back to your original payment method within 3–5 business days, depending on your bank.

Again, I sincerely apologize for the inconvenience, and I appreciate you bringing this to our attention.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月11日

Hi Erin,

I’m very sorry for the delay with your order and the frustration this situation has caused. I’ve gone ahead and fully refunded the $29.99 membership charge and canceled your membership so there will be no future charges.

I’ve also refunded the $14.99 you paid for the hair trimmer order (#46417), and you will not need to return anything should it arrive.

All refunds will go back to your original payment method, and you should see them reflected within 3–5 business days depending on your bank.

Again, I sincerely apologize for the inconvenience, and I appreciate you reaching out so we could make this right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月11日

Hi Antoinette,

I’m truly sorry for both the disappointing experience with your cheese grater and the unexpected membership charges. I’ve gone ahead and fully refunded all four $29.99 membership charges and canceled your membership, so no further charges will occur.

I’ve also refunded the amount you paid for the cheese grater, and you can keep the item; no return is necessary.

All refunds will be issued back to your original payment method, and you should see them reflected in 3–5 business days, depending on your bank.

I sincerely apologize for the frustration this has caused and appreciate your giving us the opportunity to resolve it promptly.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月7日

Hi Rose,

Thanks for reaching out, and I’m so sorry for both the delay and the unexpected charge you experienced.

I’ve gone ahead and fully refunded the $29.99 membership charge and canceled your Lndmark Rewards membership; you won’t be billed again moving forward.

Additionally, since your order has not yet shipped, I’ve also canceled the order in full and issued a complete refund for your original purchase.

Please allow 3–5 business days for the refunds to reflect back on your account, depending on your bank.

We completely understand your frustration and sincerely apologize for the inconvenience.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月6日

Hi Christina,

Thanks for reaching out! We’re Lndmark Club — an exclusive membership that gives access to all products at wholesale pricing, plus over 1 million+ ways to eat, play, shop, and travel through our Lndmark Rewards network.

It sounds like a membership may have been started under your email, but no successful charges have gone through. Just to be sure, I’d be happy to check and cancel anything pending. Could you please reply with the email address used at checkout or any related order information?

Once I have that, I’ll make sure everything is cleared up right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月5日

Hi Kimberly,

I’m truly sorry for the frustrating experience you’ve had. I’ve gone ahead and fully refunded both your original order (#46836) and the $29.99 membership charge. You won’t see any further charges from us going forward.

We completely understand your disappointment, especially since your order never arrived. The $29.99 charge came from the Lndmark Rewards membership, which starts after a 12-day free trial and includes exclusive access to wholesale pricing and over 1 million+ ways to eat, play, shop, and travel. That said, I’ve cancelled your membership immediately and processed a full refund.

You’ll receive confirmation emails for both refunds shortly. If there’s anything else I can assist with, just let me know.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月5日

Hi Rene,

I'm so sorry to hear about your experience. I completely understand how frustrating that must be. I’d be more than happy to help make things right, but I wasn’t able to locate your order with the information provided.

When you get a moment, could you please reply with either your order number, the full name used at checkout, or the email address you used to place your order? As soon as I have that, I’ll look into your order right away and take care of any necessary refunds and cancellations.

Looking forward to resolving this for you.

Best regards,
Lndmark Support

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2025年8月5日

Hi Lindsey,

Thanks for following up, and I’m truly sorry you still haven’t received your products. That’s absolutely not the experience we want anyone to have.

I’ve just issued a full refund for your original order, so you’re not left waiting any longer. You’ll receive a confirmation email shortly, and there’s no need to return anything if it does eventually arrive.

If there’s anything else I can help with, just let me know. I’m here to make things right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月5日

Hi Tyla,

I’m so sorry for the trouble. I completely understand how upsetting this must be. I’ve gone ahead and fully refunded both your original order and the $29.99 membership charge. I’ve also cancelled the membership linked to your account, so you won’t see any further charges going forward.

You’ll receive confirmation emails for both refunds shortly. If your package does happen to arrive, there’s no need to return it.

If there’s anything else I can help with, just let me know. I’m here to help make this right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月4日

Hi Dawn,

I’m so sorry to hear about your experience with the cheese grater, and I completely understand your concern about the charges.

It looks like your order included enrollment in our Lndmark Rewards membership, which starts with a 12-day free trial and then renews at $29.99/month. This is what those monthly charges are for. The membership gives access to wholesale pricing on all products plus exclusive discounts at over a million places to eat, play, shop, and travel. That said, I understand if it wasn’t what you intended to sign up for.

I’ve gone ahead and canceled your membership and issued a full refund of the $29.99 charge(s) to your original payment method. You’ll receive a confirmation shortly, and you won’t see any further charges from us.

Again, I sincerely apologize for the confusion and inconvenience this has caused.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月4日

Hi Elaina,

I’m very sorry for the frustration and for not getting a timely response earlier.

The $29.99 charge on 7/31 was for the Lndmark Rewards membership, which begins with a 12-day free trial when an order is placed. It then renews monthly unless canceled. That said, since you did not intend to enroll and have already contacted your bank, I’ve taken immediate action on your behalf.

Your membership has been canceled effective today, and I’ve issued a full refund of the $29.99 to your original payment method. You’ll receive a confirmation shortly, and no further charges will occur.

I truly apologize again for the trouble, and I appreciate your patience while we resolved this.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月4日

Hi Carl,

I’m really sorry for the delay and for the frustration this has caused. I completely understand how this feels.

Your order (#45971) was placed on July 15th, and I apologize that you haven’t received any shipping updates yet. That’s absolutely not the experience we want you to have. Given the delay and your disappointment, I’ve gone ahead and issued a full refund for your original order.

Regarding the $29.99 charge: this is for the Lndmark Rewards membership, which starts with a 12-day free trial at checkout and renews monthly. Since you didn’t intend to sign up, I’ve also canceled your membership and refunded the $29.99 to your original payment method. You’ll receive confirmation emails shortly, and no further charges will occur.

I truly apologize again, Carl. Everything has been fully refunded, and we’ll make sure this doesn’t happen again.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月4日

Hi Rebecca,

Thank you for reaching out. I’ve checked your account, and I can confirm that your Lndmark Rewards membership has already been canceled and that full refunds were issued for both your original order and the $29.99 membership charge.

You won’t see any further charges from us moving forward, and everything has been fully resolved on our end.

If there’s anything else you need or if you have further questions, feel free to reply to this email. I’m here to help.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月4日

Hi Shukhan,

I’m truly sorry for the lack of response and the frustration caused; we completely understand your concern.

I've reviewed your order (#45776), and since you haven’t received the hair trimmer or any tracking updates, I’ve gone ahead and issued a full refund for your original order, no return necessary.

Regarding the $29.99 charge: that was for the Lndmark Rewards membership, which starts with a 12-day free trial included at checkout. Since you didn’t intend to sign up, I’ve also canceled your membership and refunded the $29.99 to your original payment method. You’ll get confirmation emails shortly, and there will be no further charges from us.

Again, I sincerely apologize for the trouble, and I appreciate your patience while we make this right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月1日

Hi Julie,

I’m so sorry to hear about the frustration and lack of communication surrounding your order. That’s definitely not the experience we aim to provide. I completely understand how disappointing this has been, especially given the delay and unexpected membership charge.

To make things right, I’d like to personally look into your order and get this resolved for you as soon as possible. Could you please reply with your full name, email address used at checkout, and your order number? Once I have that, I can take immediate action.

Looking forward to getting this sorted quickly for you.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月1日

Hi Carolyn,

Thanks for reaching out, and I totally understand your concern. I’ve gone ahead and cancelled your membership, so there won’t be any further charges moving forward.

I’ve also issued a full refund for $29.99 charges that were applied. You’ll receive a confirmation email shortly, and the funds should reflect back to your original payment method within 3–5 business days, depending on your bank.

If there’s anything else I can do to help or clarify, just let me know. I’m here for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年7月30日

Hi Dyan,

I'm so sorry to hear that you haven’t received your order and that no one got back to you sooner, that’s absolutely not the experience we want for you.

I’ve just gone ahead and fully refunded your order #45962. You’ll see the $27.92 returned to your original payment method within 3–5 business days, depending on your bank.

If there's anything else I can help with, please don’t hesitate to reply here. Again, I sincerely apologize for the delay and lack of communication, we're actively working on improving this.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年7月28日

Hi Alexis,

Thanks for reaching out, and I sincerely apologize for the delay and any frustration this has caused.

I’ve gone ahead and issued a full refund for your order, including the charges for priority processing and shipping protection. Since your order was still marked as unfulfilled, you won’t be receiving any charges moving forward, and nothing else will ship.

I’ve also fully canceled the membership linked to your email, so there won’t be any future attempts to charge you the $29.99 subscription fee. No further action is needed on your end.

We’re truly sorry again for the experience, and appreciate you giving us the chance to make it right.

Best regards,
Lndmark Support