Lndmarkclub レビュー 488

Lndmarkclub からの回答

2026年4月27日

Hi Lauren,

I’m truly sorry to hear about your experience — I completely understand how frustrating this must have been, especially given it was meant to be a Christmas gift.

I’ve taken a look into your order (#65412), and I can confirm that a refund of $40 has already been processed as requested when you reached out to our support team via email. There’s no need to return the items you received, and you won’t be charged anything further.

We sincerely apologize for the delay, the incorrect item received, and the lack of clear resolution earlier — this is not the experience we aim to provide. Your feedback is incredibly important, and we’re actively working to improve both our fulfillment and communication processes to prevent situations like this moving forward.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年4月7日

Hi Eric,

We’re truly sorry for the frustration and the experience you’ve had — we completely understand how disappointing this must have been.

We’ve reviewed your case, and we can confirm that all charges associated with your order, including the $91.02 purchase, were fully refunded back to your original payment method prior to this review. Depending on your bank, the funds may take a few business days to reflect on your statement.

That said, we sincerely apologize for the delay in resolution and any inconvenience caused along the way. This is not the experience we aim to provide, and your feedback is taken seriously as we continue improving our support process.

If you have any trouble locating the refund or need further assistance, please don’t hesitate to reach out to us directly at support@lndmarkclub.com — we’re here to help make sure everything is fully resolved for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年3月30日

Hi Nicole,

We’re very sorry to hear about your experience, and we completely understand your frustration regarding the delay.

After reviewing your order, it appears that we have not received any recent updates from the carrier regarding its status. Due to the lack of movement and to make this right for you, we have now issued a full refund for your order.

Please allow a few business days for the refund to reflect on your statement, depending on your bank or payment provider.

We sincerely apologize for the inconvenience and for not meeting your expectations in this case. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年3月27日

Hi Darren,

We take concerns like this very seriously and have completed a full review of your account. Please see the actions we’ve taken below:

• Issued a full refund of all membership charges totaling $419.86
• Issued a full refund for both orders totaling $35.96
• Confirmed that your membership was already canceled prior to this review.

All applicable refunds have been processed back to your original payment method. Please allow standard processing time for your bank to reflect the funds.

We understand your frustration and appreciate the opportunity to resolve this matter promptly.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年3月26日

Hi Trisha,

We’re really sorry to hear about your experience, and we completely understand how frustrating this must feel. This is absolutely not the experience we aim to provide.

We’d like to make this right as quickly as possible, but we’re currently unable to locate your account based on this review alone. To help us investigate your order, the missing shipment, and the membership charge, could you please provide one of the following:

• The email address used at checkout
• Your order number
• The phone number associated with the purchase

Once we have those details, we’ll be able to locate your account immediately, review what happened, and ensure this is resolved—including issuing any appropriate refunds.

You can reply here or contact us directly at support@lndmarkclub.com so we can prioritize your case.

We take concerns like this seriously and want to get this fully sorted for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年3月18日

Hi Jennifer,

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.

We’ve now taken immediate action on your account. Your membership has been fully cancelled, and we have processed a refund for the associated membership charges. You will not receive any further billing moving forward.

This is not the experience we aim to provide, and your feedback is being taken seriously as we work to improve our processes.

If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re here to help.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年3月11日

Hi Jordan,

We’re really sorry to hear about your experience, and we appreciate you bringing this to our attention.

After reviewing your account, we have now taken care of this for you. Your membership has been cancelled, and a refund has been processed.

Refund details:

• Total refunded: $59.98

Please note that it may take a few business days for the funds to appear back on your original payment method depending on your bank.

If you have any other questions or need help with anything else, feel free to reach out to us at support@lndmarkclub.com
and we’ll be happy to assist.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年3月9日

Hi Asyar,

We’re really sorry to hear about your experience, and this definitely isn’t the experience we want anyone to have. We’d like to look into this right away and make things right.

We’re unable to locate your account based on your Trustpilot name alone.

Could you please provide the following details so we can assist you right away?

• Full name used on the order

• Email address associated with the purchase

• Phone number (if used at checkout)

• Order number (if available)

You can reply directly to this review or email our support team with the information above. As soon as we receive it, we’ll thoroughly review your order, shipping details, and the membership charge to work toward a proper resolution.

We take feedback like this seriously and hope to turn this experience around for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年3月5日

Hi Tracy,

We’re very sorry for the frustration this experience has caused you, and we truly appreciate you bringing it to our attention.

We’ve reviewed your order and can confirm that a full refund has now been processed, including the original shipping fees. Depending on your bank, the funds should appear back in your account within the next few business days.

We sincerely apologize for the delay and for any inconvenience caused. If there’s anything further we can assist you with, please feel free to reach out to us directly at support@lndmarkclub.com
and our team will be happy to help.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月27日

Hi Nathan,

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is absolutely not the experience we want any customer to have.

We would genuinely appreciate the opportunity to look into this further and resolve it for you. Unfortunately, we’re unable to locate your account based on your Trustpilot name alone.

Could you please provide the following details so we can assist you right away?

• Full name used on the order

• Email address associated with the purchase

• Phone number (if used at checkout)

• Order number (if available)

You can reply directly to this review or email our support team with the information above. As soon as we receive it, we’ll thoroughly review your order, shipping details, and the membership charge to work toward a proper resolution.

We take feedback like this seriously and hope to turn this experience around for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月24日

Hi Tina,

I’m really sorry to hear how frustrated you are, and I completely understand given your experience.

I want to let you know that we have gone ahead and fully refunded your order. Please allow 3–5 business days for the funds to reflect back to your original payment method, depending on your bank.

We never intend for any customer to feel this way, and we sincerely apologize for the inconvenience this has caused you.

If there’s anything further we can assist you with, please let us know.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月24日

Hi there,

I’m really sorry to hear about your experience — I completely understand how frustrating this must feel. That’s definitely not the experience we want for our customers.

I’d like to personally look into this and get you a clear update right away. Could you please reply with the following:

• Email address used to place the order

• Phone number

• Order number (if available)

As soon as I have these details, I’ll locate your order and provide a proper update as quickly as possible.

We truly appreciate your patience, and I’ll make sure this gets sorted.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月20日

Hi Joanna,

I’m really sorry to hear about your experience, and I completely understand how frustrating this must feel.

I’d like to personally look into your order, the promotional offer, and the membership charges so we can get this resolved properly for you. To locate your account and review everything in detail, could you please provide one of the following:

• The email address used at checkout

• The phone number used at checkout

• Your order number

As for the $29.99 charges, that is associated with our Lndmark Rewards membership, which begins with a 12-day free trial and then continues at $29.99/month unless canceled. That said, I absolutely want to review how this was presented on your order and make sure everything is handled correctly.

Regarding the Buy 1 Get 2 promotion, I also want to verify the specific offer tied to your purchase and confirm what was applied at checkout so we can address the missing items or discuss the best resolution for you.

Once I have your details, I’ll take care of this as quickly as possible and make sure we get to a fair solution.

I look forward to your reply so I can help resolve this for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月19日

Hi Ashley,

I completely understand your frustration, and I sincerely apologize for the experience you've had.

• A full refund for the $19.99 acrylic marker order that was never delivered has been processed.

• A full refund of $149.95 for all membership charges has also been processed.

Your membership has been fully canceled, and you will not receive any further charges moving forward.

Again, I’m very sorry for the inconvenience this caused.

Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月11日

Hi Ambra,

I’m very sorry for this experience. I completely understand your frustration, and I want to sincerely apologize for the delay with your order and the unexpected VIP charge. This is not the experience we want anyone to have.

I want to take care of this for you right away, including reviewing the order, stopping the VIP membership, and correcting any charges. To locate your account as quickly as possible, please reply with any of the following details:

• Full name used on the order

• Email address used at checkout

• Phone number

• Order number (if available)

Once I have this information, I’ll review everything immediately and make sure this is fully resolved for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月10日

Hi Rocky,

I’m very sorry for this experience and completely understand your frustration. Waiting months for an order and dealing with repeated charges is not acceptable, and I sincerely apologize for the inconvenience this has caused.

I want to look into this immediately and get this resolved for you. Please reply with any of the following details so I can locate your order right away:

Full name used on the order

Email address used at checkout

Phone number

Order number (if available)

Once I have this information, I’ll review everything and take the appropriate next steps to make this right.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月9日

Hi Tori,

Thank you for your patience. I’ve located your account and I’m very sorry again for everything you’ve gone through. I’ve reviewed the full history, and you are absolutely right to expect this to be corrected.

I’ve now taken care of everything for you:

• A full refund for the $19.99 acrylic marker order that was never delivered has been processed.

• A full refund of $119.96 for all membership charges has also been processed.

• The membership has been fully and permanently canceled, so there will be no future charges or billing attempts.

You should see the refunds reflected back to your original payment method once your bank finishes processing them, which can take a few business days depending on their timelines.

I’m truly sorry this affected you and your family the way it did. If you need written confirmation of the refunds for your records or have any questions at all, please reply to this email and I’ll be here to help.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月3日

Hi Ashley,

I’m very sorry for the frustration this has caused you, being charged repeatedly for a membership you didn’t agree to, especially after never receiving your split end trimmer, is absolutely not acceptable. I understand why you’re upset, and I want to resolve this properly for you.

I do need a bit more information to locate your account and stop this completely. Please reply to this email with any one of the following:

• Order number
• Email address used when placing the order
• Full name on the order

As soon as I have that information, I’ll locate your account, cancel the membership on our end so the charges stop permanently (even attempted ones), and issue any refunds owed.

Thank you for giving us the opportunity to fix this. I’m here to help and will respond as soon as I receive your details.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月3日

Hi Jim,

I’m very sorry for the frustration and anger this situation has caused you. I understand how upsetting it is to pay for an order and never receive it, especially after being given repeated excuses.

I do want to help resolve this for you immediately, but I’ll need a bit more information to locate your account.

Please reply to this email with any one of the following:

• Order number
• Email address used when placing the order
• Full name on the order

As soon as I have that information, I’ll review everything, issue any refunds owed, and make sure there are no further charges on your account.

Thank you for giving us the opportunity to address this. I’m here to help and will respond as soon as I receive your details.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年2月2日

Hi Rosie,

I’m very sorry for the frustration and stress this situation has caused you, being charged for a membership you didn’t agree to and not receiving the item you paid for is absolutely not okay, and I understand why you’re upset.

I want to help resolve this for you immediately, but I’ll need a bit more information to locate your account. Please reply to this email with either:

• Order number
• Email address you used when placing the order

As soon as I have that, I’ll review everything, stop any unwanted charges, and take the appropriate action to get this fully resolved for you.

Thank you for giving us the opportunity to address this. I’m here to help and will respond as soon as I receive your details.

Best regards,
Lena
Lndmark Support