Lndmarkclub レビュー 488

Lndmarkclub からの回答

2025年9月1日

Hi Trina,

I’m so sorry to hear about this experience. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge, so you won’t see any further billing from us.

I’ve also processed a full refund for your original order since you never received it. The funds should reflect back to your account within 3–5 business days, depending on your bank.

Again, I truly apologize for the inconvenience and frustration this caused.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年9月1日

Hi Nancy,

I’m truly sorry to hear about your experience with both the product quality and the unexpected charge. I’ve gone ahead and fully canceled your membership and refunded the $29.99, so you won’t see any future billing from us.

Regarding the product, since you’re unhappy with it, I’ve also issued a full refund for that order. There’s no need to return it — please feel free to keep or discard it as you wish.

You should see both refunds reflected back to your account within 3–5 business days, depending on your bank.

Again, I sincerely apologize for the trouble this caused.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年9月1日

Hi Yasuhiro,

I’m very sorry for the frustration this has caused. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge, so you won’t see any further billing from us.

Since your original grater order has not been received, I’ve also processed a full refund for that purchase. Both refunds should reflect back to your account within 3–5 business days, depending on your bank.

Thank you for bringing this to my attention, and I truly apologize for the inconvenience.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年9月1日

Hi Robert,

I want to sincerely apologize for the frustration this has caused. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge, so you won’t see any further billing from us.

Since you have not received your original order, I’ve also processed a full refund for that purchase. Both refunds should reflect back to your account within 3–5 business days, depending on your bank.

I completely understand your frustration, and I’m truly sorry for the experience you’ve had with us.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月28日

Hi Carmen,

I’m so sorry to hear about this experience. I completely understand how frustrating it must be to not receive your product and to see unexpected subscription charges. I’ve gone ahead and canceled your membership, so no further charges will occur, and I’ve also issued a full refund for the two $29.99 subscription fees.

Regarding your missing product, I’ve also refunded that order in full, so you are fully covered. You won’t need to return anything. Please allow 3–5 business days for the refunds to reflect back to your account, depending on your bank.

Again, I truly apologize for the inconvenience this has caused. Please know that this has been fully resolved, but if you have any further questions, just reply to this email and I’ll be here to assist.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月28日

Hi Tuesday,

I’m truly sorry for the experience you’ve had, this is absolutely not the way we want any of our customers to feel. I can see how frustrating it must be to not receive your order and then notice a membership charge on top of it.

I’ve gone ahead and fully canceled your membership, so no further charges will occur, and I’ve issued a refund for the $29.99 charge. I’ve also refunded your original order for the thermal ion hairbrush so you are completely covered. You won’t need to return anything. Please allow 3–5 business days for the refunds to reflect back to your account, depending on your bank.

I sincerely apologize for all the trouble and frustration this caused. Everything has now been resolved, but if you have any additional questions, just reply to this email and I’ll make sure you’re taken care of.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月27日

Hi Angie,

I completely understand your concern regarding the $29.99 charges and I’m here to help get this sorted out for you. To locate your account and provide the correct resolution, could you please confirm your full name, the email address used at checkout, or your original order number?

Once I have that information, I’ll be able to quickly look into the charges and assist you further.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月26日

Hello Heather,

I truly apologize for the experience you’ve had. I’ve gone ahead and canceled your membership, so you will not see any further monthly charges. I’ve also processed a full refund for both of the $29.99 charges from July 25 and August 24.

Since your order never arrived, I’ve also refunded your original purchase in full. You don’t need to worry about returning anything.

You should see all refunds reflected back to your original payment method within 3–5 business days, depending on your bank.

Again, I’m very sorry for the frustration this caused, and I appreciate you giving us the chance to make this right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月25日

Hi Lynnette,

I’m so sorry for the frustration this has caused you. I went ahead and fully canceled your membership and refunded the $29.99 charge, so no further payments will be taken. You’ll see the refund back to your original payment method within 3–5 business days.

Since you also mentioned that you haven’t received your product, I’ve issued a full refund for that as well. You won’t need to return anything.

Again, I sincerely apologize for the inconvenience you experienced.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月25日

Hi Mary,

I’m so sorry to hear about your experience. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge, so no further payments will be taken. You’ll see the refund back to your original payment method within 3–5 business days.

Regarding your order, I also issued a full refund for the cheese grater since it wasn’t as described. Please don’t worry about returning the item; you can keep it.

I sincerely apologize for the disappointment and frustration this caused.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月25日

Hi Brad,

I’m very sorry for the experience you’ve had. I went ahead and fully canceled your membership and refunded the $29.99 charges. You’ll see those refunds return to your original payment method within 3–5 business days.

Since you also never received your shredder tool, I’ve issued a full refund for that order as well.

I sincerely apologize for all the frustration and inconvenience this has caused.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月25日

Hi Kelly,

I’m so sorry to hear about your experience with your order. I definitely want to make this right for you. Could you please provide your full name, email address used at checkout, or your order number? With that information, I’ll be able to locate your account and resolve this for you right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月22日

Hi Jay,

I’m very sorry to hear about your experience. I can see how frustrating this must have been for you, and I want to personally address your concerns.

Your membership has already been canceled, and I’ve refunded charges of $29.99 back to your account. You won’t see any future billing from us.

As for your order, I sincerely apologize for the delay and for receiving an item that didn’t match your expectations. You’re welcome to keep it, and I’ve issued a full refund for that purchase as well.

We truly regret that this was your experience with us. Our goal is always to provide both quality products and real value through our membership program, but in this case, we clearly fell short.

If you notice anything else unresolved on your end, please reply directly to this email so I can make it right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月22日

Hi Andrea,

Thank you for reaching out, and I sincerely apologize for the delay in your order and the unexpected charges you’ve experienced. I completely understand your frustration.

I’ve gone ahead and canceled your membership, so there will be no further charges moving forward. I’ve also refunded all $29.99 membership charges back to your card. You should see those credits reflected on your account within 3–5 business days, depending on your bank.

If you notice anything else unresolved on your end, just reply here and we’ll take care of it right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月21日

Hi Rodney,

I understand your concern, and I want to take care of this for you right away. I’ve gone ahead and canceled your membership and issued a full refund of the $29.99 charge back to your original payment method. You should see the funds reflected in your account within 3–5 business days, depending on your bank.

I’m truly sorry for any frustration this caused. Please know your membership has been fully canceled, and you won’t see any further charges from us.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月20日

Hi Candice,

I’m very sorry to hear about this experience, and I completely understand your frustration. I’ve gone ahead and canceled your membership so you will not be charged again. I’ve also issued a full refund of the $29.99 membership fee as well as the $19.95 you paid for the hair trimmer. You do not need to return anything.

You’ll see both refunds back to your original payment method within 3–5 business days, depending on your bank.

Again, I apologize for the inconvenience caused, and thank you for bringing this to our attention.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月19日

Hi Mary,

I truly apologize for the frustration this has caused. I want to clear this up right away for you. What you’re seeing is not multiple charges for your grater. The one-time payment for your order was processed back in May, but the additional $29.99 charges are for the Lndmark Rewards VIP membership that was included with your purchase. This membership gives access to wholesale pricing on all products plus over a million exclusive ways to eat, play, shop, and travel.

Since you weren’t aware of this and mentioned concern, I’ve gone ahead and fully canceled your membership and issued refunds for all recent charges. You’ll see those refunds reflected back on your original payment method within 3–5 business days.

Your grater order is yours to keep—no need to return anything.

I truly apologize again for any confusion and appreciate you giving us the chance to make this right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月18日

Hi Mindy,

I’m truly sorry for the experience you’ve had. I can completely understand how frustrating this must be. I’ve gone ahead and fully refunded your order (#44227) as well as your membership charge of $29.99, and your membership has now been canceled, so no further charges will occur.

You won’t need to return anything, and the refunds will reflect back to your original payment method within 3–5 business days, depending on your bank.

Again, I sincerely apologize for the trouble this has caused and for the lack of communication along the way.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月13日

Hi Kristie,

I’m sorry for the confusion and frustration this situation has caused. I’d be happy to look into this for you and make sure it’s resolved quickly.

To locate your account and review the charges, could you please reply with the email address you used when placing your order, along with your full name and (if available) your order number? Once I have this information, I can confirm the details and proceed with the appropriate refund.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年8月13日

Hi Pete,

I’m truly sorry for the frustration and inconvenience this has caused. I’ve gone ahead and canceled your membership, so there will be no further charges moving forward.

I’ve also processed a full refund for all $29.99 membership charges, as well as the product you did not receive. You should see the funds returned to your original payment method within 3–5 business days, depending on your bank.

Again, I sincerely apologize for this experience and appreciate you bringing it to our attention.

Best regards,
Lndmark Support