Lobster Mobile & Fibre レビュー 

Been with Lobster for 6 years now and never had a problem.. had an issue with my SIM card today and can’t believe how kind and helpful Dawn Saunders from
lobster was.. absolutely incredible and a credit to the company.. she could write the book on how customer service should be! I hope she gets recognition for being so incredible!

Would prefer to leave no stars. Atrocious (non-existent) customer services: wrote and phoned repeatedly, often waiting nearly one hour to get through, regarding a litany of complaints with not a single response to anything; almost every single time an agent assured me that this time there would be resolution, but over and over again, there was absolutely nothing. AVOID!

I spoke with an operator at Lobster called Tara, she was amazing and friendly. A very patient lady who sorted my issue without a bother. Shame there's not more Tara's in the world. Thank you sooooo much 😘

Great help from Dawn this morning. Processed my payment and removed my barring. Much appreciated. Thoroughly recommend Lobster.

Excellent service, Dawn! Thanks!

So i decided to transfer my Vodafone number to Lobster after 28 years, because Vodafone changed my contract without asking me and then could not change it back. I have been with Lobster for about 12 months with another number and its all working great. Today I dealt with DAWN. First day of the Esims and she did a great job getting it all transfered for me. Wonderful in fact. Thanks again DAWN.

Great help from Tara sorting out a complicated problem! Been with Lobster and customer support has always been efficient and professional!

So far everything is okay. The only thing which is not functioning, is their direct debit. This morning at 2 o'clock I received a SMS, that they will be debiting my account.A few minutes later, they have charged me already. What is that?? This message to let me know, that the payment will be done soon,should be one or two days in advance and not at the same minute, when you debit my account?? Is that hidden camera??
I went once to your store and then it functioned alright and now the same thing again???

Adrianne is always on hand with any support that I require. Lobster offer a great service with a great price. I would highly recommend.

Super quick and responsive. I exchanged emails with Dawn two or three times to change ownership of my account. It took about ten minutes and it was done. Very happy with the responsive, quick service.

I have dealt with my 5 new lobster contracts with Dawn who has been absolutely incredible to deal with. She made the process seemless in setting up the accounts, We have had some minor network issues and Dawn has called at exactly the times agreed to resolve and make sure we are able to use the handsets without issues. My son even travelled to the UK and Dawn kindly called him to make sure he was online ok and able to use his handset when there....... I've never had such an amazing experience and Dawn's customer service is 10/10!!!!

Thabks again Dawn

I needed to call a 0800 number while in the Uk and Adrianne gave me advice on how to do it. First class. Thanks Adrianne.

It’s very easy to contact them. Adrianne was very helpful and professional when I was renewing/ changing my contract

Adrianne was amazing and resolved my issue immediately. Thank you

Realy patiënt, good work from Daniela

I got a new phone. It seemed to sort itself out and transfer everything. I could make calls and textx phone to phone. And then today left the house and nothing. Evan was fabulous, sent me the info, talked me through it and boom all done :)

Really helpful and lovely.

The engineer Adrianne was polite and efficient, the work was completed quickly

I’ve been with Lobster for two weeks. I live not far from Benidorm in Spain, and I’m having problems with the service.

As soon as there is no connection, my phone does not automatically reconnect. I have to switch my phone off and on again every time. So whenever I go somewhere, it becomes a real hassle. At home, when I’m connected to Wi-Fi, I don’t have this problem.

I’ve already sent an email but haven’t received a reply yet, and I’ve called several times. Every time, they say there is maintenance work going on and that they can’t help me.

When I said today that I am paying for this service, the response I got was that it’s my choice whether I stay with Lobster or not.

What kind of customer service is that?