I rang customer services today and spoke to Dawn who was absolutely excellent. She was very friendly and more than willing to help me with a very old phone setup due to a water accident with my Googl... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Would prefer to leave no stars. Atrocious (non-existent) customer services: wrote and phoned repeatedly, often waiting nearly one hour to get through, regarding a litany of complaints with not a singl... もっと見る
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I have dealt with my 5 new lobster contracts with Dawn who has been absolutely incredible to deal with. She made the process seemless in setting up the accounts, We have had some minor network issue... もっと見る
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I’ve been with Lobster for many years, and I honestly couldn’t be happier. They have always provided excellent service, great value, and reliable coverage. In my experience, they are by far the best m... もっと見る
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企業情報
当該企業による記述
Lobster is Spain’s only all-in-English mobile and fibre broadband service. Get the best mobile deals and ultra-fast fibre for brilliant home internet! Bundle mobile with fibre and you’ll save big too!
連絡先
María Tubau 3, Planta 5, Módulo C, 28050, Madrid, スペイン
- 711000711
- help@lobster.es
- lobster.es
4.3
優良
1320件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 92％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Zeer slechte service !!!
Contract opgezegd per 1-10 en ik word afgesloten op 16-9 !!! Ik werk thuis en ze sluiten het niet opnieuw aan want dan moet je weer een jaarcontract afsluiten !!!!!
Prutsers !!!!!!!!!
2026年9月21日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re sorry to hear that you’re unhappy with your experience. We’d like to look into what happened, as contract and disconnection arrangements can vary depending on the individual account. We’ve requested your contact details through Trustpilot so that our team can investigate this further. Once we receive them, a member of the team will get in touch.
The person who has helped me was very…
The person who has helped me was very patient and very knowledgeable. Please give her a big bonus
2026年9月21日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, Thank you for your kind feedback. We’re delighted to hear that you were happy with the service received. We really appreciate your lovely comments and will be sure to pass them on to the team.
Kat was great!!
2026年9月21日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, Thank you for your lovely feedback. We’re delighted to hear that you had such a positive experience. We really appreciate your kind words!
Excellent Service.
Tara provided excellent service, helping me with setting up my mother in laws sim card where i had struggled on the website. She was patient, ensured all my issues were solved and everything was working and even helped to solve issues i hadn't asked about.
Thanks for your help Tara!
2026年9月21日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, Thank you for taking the time to leave us a review. We’re pleased to hear that your issue was resolved and that you were satisfied with the service. We really appreciate your kind feedback
Excellent service
Excellent service. Just had to call customer service and Jose B was excellent - solved the problem in minutes. Very friendly and got the job done! Thanks
2026年9月21日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, Thank you for taking the time to leave us a review. We’re pleased to hear that your issue was resolved and that you were satisfied with the service. We really appreciate your feedback.
Great for expats
We are US citizens living in Spain. Since our visa is stuck in a long appeal process we can’t get Spanish mobile phone service or internet. Lobster was able to sign us up for fibre internet. They accept Wise which is also important because we can’t get a resident Spanish bank account or credit card until our visa is approved- up to 5 months. Tara was very nice and helpful and will call us as soon as eSIMs are available- hopefully next week. So we haven’t actually used the service yet but so far so good in terms of services offered, especially for expats.
2026年9月19日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that the sign-up process has been straightforward and that our services are proving helpful for expats living in Spain. It’s great to know that the fibre service and payment options have suited your circumstances. We hope everything continues to go smoothly, and we’ll keep you updated as soon as eSIM becomes available. 😊
Tara was so helpful and professional…
Tara was so helpful and professional and spoke very clear thank you Sara
2026年9月19日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re glad to hear that our team provided clear, professional and helpful support. Thank you for taking the time to share your feedback, we really appreciate it. 😊
Had an issue with my iPhone not…
Had an issue with my iPhone not connecting to hotspot, I called lobster and spoke with Tara a very helpful customer service advisor who sorted my issue out in minutes with very clear and precise instructions. Very happy customer
2026年9月19日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that your iPhone hotspot issue was resolved quickly and that you received clear, precise instructions from our team. Thank you for sharing your feedback! We’re glad you’re happy with the support provided. 😊
Thanks Tara!
Thanks Tara!
Set up my new account today. Everything was explained clealy in a professional and friendly manner. All proceeded smoothly. Great service.
2026年9月19日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re glad to hear that setting up your new account was a smooth experience and that everything was explained clearly and professionally. Thank you for sharing your feedback; we really appreciate it. 😊
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that renewing your payment account was straightforward and that you received great assistance from our team. Thank you for sharing your feedback!
Bad network coverage
Bad network coverage, useless. In less then a year time, twice no data and no calls for more than a week. I changed to Vodafone, which is much more reliable.
2026年9月18日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re sorry to hear that you experienced problems with calls and mobile data. Lobster uses the Movistar network, one of Spain’s largest networks, although coverage can vary depending on the location and local conditions. We understand that reliable connectivity is essential, and we’re sorry that our service did not meet your expectations. Thank you for sharing your feedback.
The server dealt will my issue was…
The server dealt will my issue was Adrianne, with the patience of a Saint thank you very much.
2026年9月18日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that our team was able to resolve your issue with patience and understanding. Thank you for sharing your feedback!
Adrianne has been a great assistance.
Adrianne has been a great assistance in helping me set up an installation appointment. She kept in touch and followed through with her previous communications.
2026年9月18日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that our team was able to help arrange your installation appointment and keep you updated throughout the process. Thank you for sharing your feedback. 😊
Lobster has been a game changer for my…
Lobster has been a game changer for my elderly mother who lives in Spain. Having everything in English Language and a very responsive and helpful customer service team just adds to the experience.
I’m able to pay and manage her account from the Uk - avoiding the worry of potential scammers - yet maintaining her independence.
Lobster is well priced, and has an easy to use app.
I recently needed to make some amendments which was handled by friendly Lobster superstar Dawn who was super helpful going above and beyond to ensure everything was correct for Mum.
A massive thanks to Dawn!
2026年9月9日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re delighted to hear that Lobster has made things easier for your mother while allowing you to manage her account from the UK. It’s great to know that you’ve found our service accessible, responsive and easy to use. Thank you for sharing your experience and for your kind feedback about our team. 😊
Excellent service from Adrianne and Tara!
We had been emailing back and forth to arrange a porting from another company to Lobster, but unfortunately, we kept running into issues and the porting failed several times for some reason.
Eventually, I decided to give them a call instead of continuing by email, and I’m so glad I did! Adrianne was an absolute pleasure to speak to. She was so understanding, friendly and easy to talk to. She took the time to look into the issue, explained exactly where the problem was and confirmed that the porting would be processed again.
The following morning, I also had a chat with Tara, who was the person handling the porting and the lady I had been emailing back and forth with. She was also really lovely, efficient and helpful.
Definitely give them a call if you need anything — I found it much faster and more effective than emailing!
Thank you to both of you! 😊
2026年9月17日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re delighted to hear that our team was so helpful, friendly and efficient in resolving your porting issue. Thank you for taking the time to share such detailed feedback.
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that you were happy with the customer care service you received. Thank you for sharing your feedback.
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that you are happy with the service. Thank you for sharing your feedback.
A very helpful Tara explained to me how…
A very helpful Tara explained to me how to use my roaming in the UK
2026年9月15日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re delighted to hear that you found the guidance helpful and that you were able to use your roaming service in the UK. Thank you for sharing your feedback.
Fantastic customer support
Fantastic customer support. Adrianna was very helpful and understanding. She sorted my broadband installation out very quickly. Many thanks.
2026年9月16日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that you found our customer support helpful and understanding, and that your broadband installation was completed promptly. Thank you for sharing your feedback.
Jose B fabulous service from Lobster as…
Jose B fabulous service from Lobster as always
2026年9月15日
自発的なレビュー
Lobster Mobile & Fibre からの回答
Hi, We’re pleased to hear that you continue to receive excellent service from Lobster. Thank you for your continued support and feedback.
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