Local Services Drainage レビュヌ 

222
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TrustScore 5段階評䟡の4

4.1

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5぀星のうち5の評䟡

Quick response from this drainage company. Team was sent out the next morning to assess/diagnose the drainage issue. Following morning another team came to resolve the drain blockage. Work was carri... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

James ended up coming early which was great as he called to say he on way 
. He was so nice polite efficient and obviously knew what he was doing 
 in the process he ended up clearing a blockage furth... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The representative was very professional and knew exactly how to resolve the block in the drain. Explained what and why the blockage was happening and what the long term solution was to fix it. Very... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Kitchen sink was blocked, called Local Services Drainage Corby Area, 2 engineers came out wanted £149.00 just to put the camera up drain see what was problem, reluctantly flushed out drain couldn’... もっず芋る

䌁業が回答したした

䌁業情報

  1. 排氎サヌビス
  2. ・
  3. 配管工

圓該䌁業による蚘述

Local Services Drainage is a professional UK drainage company specialising in domestic and commercial drainage solutions, including blocked drains, CCTV surveys, drain repairs, relining, and emergency call-outs. We are committed to providing a clear, honest, and transparent service from first contact through to completion. Every job is assessed carefully, customers are informed of findings and options, and all costs are explained before work proceeds. Where issues cannot be resolved or works cannot go ahead, we aim to act fairly and responsibly. Drainage problems are often urgent and stressful, which is why we focus on prompt attendance, professional conduct, and clear communication, even in complex or time-critical situations. Our engineers use specialist equipment and proven methods to deliver long-term solutions, not short-term fixes. Customer feedback is taken seriously and used to improve our service. We welcome reviews-positive or negative—as part of our commitment to accountability, continuous improvement, and maintaining high standards of customer care. We operate as a regional drainage service provider. Engineers attend from available locations and are dispatched based on availability and urgency.


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4.1

ほが満足

TrustScore 5段階評䟡の4

222件のレビュヌ

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4.1

すべおのレビュヌ

(222)

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5぀星のうち4の評䟡

Joel was great help!

Joel was great help!
Quick and effective in unblocking my pipe

2025幎7月25日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind feedback!

5぀星のうち1の評䟡

Seemed like a good service ie the people that came out BUT then quoted for areas not needed and customer service afterwards was terrible and person was quite rude.hey responded very quickly

They responded very quickly, came to do a survey which said lots needed doing. However 2nd people round said the areas Local Services Drainage quoted for did not all need doing. They send a quote but the pdf cut off some of it. I asked 3 times for it to be resent and they did not. I also asked for for the video footage which they did nto provide. The man in accounts was then rude on an email saying I did not listen and they did not provide the video. People that came seemed very good but not sure I trust what they said now. I also found out that you have to check if your pipes are part of the local water company as if they are, they pay for the repairs. LSD did not tell me this. It was the second company who asked me to check and now Wessex Water are going to fix it. I would not use them again

2025幎10月15日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for taking the time to leave this feedback — we’re sorry to hear you’ve been left feeling disappointed and that parts of your experience didn’t meet the standard we aim to provide.

We’re pleased our team responded quickly and that you found the engineers professional on site. However, we apologise for the issues you’ve highlighted afterwards, particularly the PDF quote being cut off, the fact you had to request it multiple times, and the CCTV/video footage not being supplied as expected. That’s not acceptable, and we understand how that would reduce confidence in what was recommended.

We’re also concerned to hear that the tone of the email from our accounts team came across as rude. That’s not how we expect anyone to communicate with customers, and we will be addressing this internally.

In terms of the works recommended, drainage assessments are based on what can be seen at the time of inspection and the evidence available, but we appreciate that a second opinion can sometimes differ. We always want customers to feel fully informed and comfortable before proceeding, and we’re sorry this wasn’t your experience.

Regarding responsibility for repairs, it can be the case that certain sections of drainage fall under the water company depending on pipe location and ownership. While this is ultimately determined by the relevant water authority, we appreciate your point and we’ll take this on board to ensure we signpost customers more clearly to check ownership where appropriate.

If you’re willing, please contact us with your job reference and we’ll review the correspondence, the quote issue, and the CCTV/footage request properly. We genuinely regret that you’ve been left feeling unable to trust the process, and we’d like the opportunity to learn from this.

Local Services Drainage

5぀星のうち5の評䟡

Friendly and honest team

Had a blocked toilet. I phoned the office and they sent an engineer out to me very quickly. The engineer was very professional and did a great job fixing my problem, very friendly and helpful both on the phone and when they came to my house. Would highly recommend using them for any drainage issues you have.

2025幎6月19日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind feedback!

5぀星のうち5の評䟡

Drain works

Had two lovely lads come out this evening , found the issues with in half hour and have booked in the work for next week . Fantastic service with a great price . Would highly recommend local services

2025幎6月19日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind feedback!

5぀星のうち1の評䟡

Predatory company that provide quotes


Predatory company that provide quotes far in excess of industry standards.
My mother in law wanted a drain issue fixing and was pressure into signing a contract for over £4500 with a deposit of £1200 to be paid immediately.
This quickly turned into a recommendation for more work... £10,000 extra.
Work was cancelled and a refund promised, they have since renaged on this so we will be taking it as far as required.

Subsequent quote from a reputable company was just £1200 total.

Reported to trading standards.

2025幎6月10日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

We take all feedback seriously, but we must respectfully correct the false statements made in this review.

Our engineers were called to site at the request of the customer to carry out urgent drainage repairs. A full quotation was provided and accepted prior to any works commencing. Upon approval, a deposit was paid, and our team mobilised to begin the repairs as agreed. Only once the works had started did the customer then decide to cancel the remainder of the job.

We wish to make it clear that at no point was any customer pressured into signing anything. Our quotations are transparent, and all documentation is provided for review prior to any agreement. The quoted figure reflected the extent of works required based on professional findings at the time of investigation. Comparisons to other companies who may have quoted for less extensive or different work are not a like-for-like comparison.

We dispute the claim that a refund was promised. As per our terms and conditions, deposits are non-refundable once works have commenced and materials or labour have been allocated – which was the case here.

We are confident that all actions taken by our company were lawful, fair, and in line with industry standards. We also take defamatory and misleading claims seriously and reserve the right to challenge any that may cause unjust damage to our reputation.

We remain open to constructive dialogue to resolve disputes fairly but will not accept inaccurate or misleading accusations.

5぀星のうち5の評䟡

Joel Sousa was excellent

Joel came out to help us. It was his last job of the day but he was full of energy, explained everything clearly and carefully and was a quick as he was thorough. Did a great job and was very reasonably priced.

2025幎5月30日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank your your kind response!

5぀星のうち5の評䟡

Joel was very efficient & worked


Joel was very efficient & worked quickly to solve the problem. The drains were very blocked but he was able to unblock them with no issues. I would recommend Joel, he did a great job!

2025幎5月28日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind review!

5぀星のうち1の評䟡

Avoid this company at all costs

Avoid this company at all costs, they provide false outlandish quotes, pressure the buyer, then perform intimidating tactics to get payment. I had to call police to have them removed from my property. The invoiced for 10m of dry lining, firstly not required. 6m of the lining to the house was not 6M, it was 6 inches and they tried to make it look like 6M leaving 2 inches protruding through the drain, cowboys. I had to get another company to come in and inspect and provide a report. The repair, other 3m of dry line was not done correctly leaving a D shaped pipe where routes had not been removed correctly. Stay well away.

2025幎4月16日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

We’re sorry to hear you were unhappy with your experience. However, we must clarify several important points for accuracy.

Before any work was carried out, we provided a detailed written quote totalling £3,395, which the customer reviewed, agreed to, and signed. This included £2,275 for drain relining and £1,120 for the removal and replacement of a faulty interceptor. A £1,000 deposit was paid prior to commencement.

All work was carried out as agreed and in accordance with industry standards. Upon completion, the customer refused to pay the remaining balance, leaving us no option but to begin legal proceedings to recover the outstanding amount. We have full documentation, photographic evidence, and signed agreements proving the work was completed correctly.

Since this dispute began, the customer has made a number of inaccurate and unsubstantiated claims regarding the quality and necessity of the work, which we strongly refute. Independent verification can be provided in court.

We understand disputes can be frustrating, but resorting to false accusations and personal attacks is not the appropriate way to resolve matters. We remain committed to providing professional, honest service and believe the court is the proper venue for this issue to be resolved fairly.

5぀星のうち5の評䟡

Thankyou Lads

Just like to thank Jack and his partner,sorry who's name I didn't catch.Attended property and cleared blockage.Also done a camera survey which revealed tree roots and displacement of pipe in drain network.They were very sociable and knowledgeable and told me every step of the process.Thankyou lads.

2025幎5月24日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind review!

5぀星のうち1の評䟡

Absolutely diabolical company.

Absolutely diabolical company.
They came out to my mums and did the job alright, paid the £686 for work done.
But the two men told my mother she needed more work done.
Hence total charge of £4200 taken that day!!!
They took advantage of an old lady that didn't understand what they were saying.
Have been waiting nearly 4 months for a refund that they agreed to give on the 26th February.
Still nothing! Have called and no answer, emailed and no answer.
Do not use this company. They take advantage of an elderly lady

2025幎2月10日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

This is a fake review we have no record of you as a customer.

If you feel that we are mistaken please contact as a matter of urgency on either option below:

Tel: 0800 246 5188
Email: hi@localservicesdrainage.co.uk

5぀星のうち5の評䟡

Highly recommend!

The company came and completed a job for me at my property today. They were very polite and professional and did a great job. I would highly recommend using them if you have any issues with your drains and will definitely use them in the future if I ever have a need myself again. Thank you local services drainage.

2025幎5月16日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind feedback!

5぀星のうち5の評䟡

Highly recommend this company 


Highly recommend this company prompt reliable friendly service with smile. They unblocked my drain quickly and efficiently and also reasonably priced.
Good job boys well done

2025幎5月15日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind feedback!

5぀星のうち3の評䟡

Agreed attendance on the afternoon of


Agreed attendance on the afternoon of one day, work finally done on the afternoon of the next day, my wife lost a whole days salary because of the non-communication.
Once the engineer Joel finally arrived our blockage was removed and he was polite and tidy, thanks Joel you saved the day.

2025幎5月12日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you your feedback will be passed on to the team.

5぀星のうち1の評䟡

technician had an appointment in the morning and came 6.15 in the evening

technician had an appointment in the morning before 12 and he came 6.15 in the evening, wasted my all day any way to my experience he is not a technician feel to me sales man . he had a look at the job and said it will cost you £2300+vat= £2760.00 . it was not a big job, he could do it with pressure , but he said i have to dig that open and put new chamber , he scared me, so i was agree the job. two man came next day ,did not do it the technician explain me, they did only take the old chamber out and put new one, which is not necessary, after that with pressure water blocked drain was clean, The first technician came, i think he is a sales man, they advertise as local man but they are not, they advertise fails. I want reamended any body to do job from them..

2025幎4月8日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your feedback, and we’re sorry to hear that you were disappointed with your experience.

We would like to clarify a few important points regarding the work carried out. Our technician attended site to assess a blocked drainage issue. Upon inspection, it became clear that access to clear the drains was not possible due to the layout and gradient of the existing pipework. As a result, we recommended excavation to locate or create a suitable access point.

Initially, we attempted to install a new inspection chamber; however, due to the fall of the pipe and the existing system layout, this was not structurally viable. Therefore, our team installed a new gully instead, which now provides proper access to the system for future maintenance and jetting, should any further blockages occur. This was the most appropriate long-term solution based on the drainage layout and conditions on site.

We appreciate that the technician arrived later than expected due to an earlier job overrunning. While not ideal, we did still ensure same-day attendance, and the job itself was completed promptly the following day. All of our team members are trained drainage engineers—not salespeople—and our recommendations are always based on the requirements of the job, not on sales targets.

We also want to respectfully correct the claim that the work was unnecessary. Without the access point now installed, the system could not be safely or effectively maintained. The work carried out was essential to restoring and protecting your drainage system, and we stand by the professionalism and accuracy of the recommendation.

We understand that any home repair can be disruptive, and we always aim to offer the most effective and long-term solutions for our customers. If you wish to discuss the matter further, please feel free to contact our office directly—we are happy to provide further clarification.

5぀星のうち1の評䟡

Avoid, many lies

Well, what a palavar. Very similar experience to a previous reviewer. My Mum (in her 90s) called out this company and was quoted £200 max £250. Then after much hanging around in the van, working out a plan!!!! they said the bio was almost £700. Gert was extremely polite and respectful but I could see holes in his "story". He said he.would direct to a different company that he works for at the weekends as it would be cheaper so the overall cost would be nearly £4000. I said to my Mum, it's the same company. She said no she didn't think it was. However this was verified by another specialist that knew them. I knew I was right. Then the following day my Mum wanted to cancel her contract. I called the "other" company and said she wanted to cancel. I was shouted at saying you can't do that, we've had to buy supplies etc. I calmly stated that the contract said there was a 14 day period as to cancel and this was day one. He then shouted what's the reason. As he was being abrasive and rude I again,calmly said in the contract it says no reason is needed to be given. That's when he stepped it up and shouted if you can't be bothered to f'ing tell me then I'm not talking to you and cut me off. So after many phone calls to get her deposit back both Very and the other one were avoiding as much as possible. Things like in a couple of hours/days etc. I told them we'd take them to court as it's getting ridiculous. Still avoidance then my Mum told them she was going to instruct the family lawyer. Still nothing till they had the phone call and they were told the deposit needs to come back so do the bank transfer. Then a day on from that call she got the money back. They greatly over estimated what was needed doing. So from almost 5K with their ccompany to £100 from the specialist that came as second opinion!!
Please provide me with email so I can have a paper trail of conversation. Thanks

2025幎4月22日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for leaving a review, however we have no recollection of any disputes of this kind.

We certainly would not deal with any matter of this nature as described above. Please contact us on either below.

Phone: 0800 246 5188
Email: enquiries@localservicesdrainage.co.uk

5぀星のうち5の評䟡

A great job and good price

Jack and Chris arrived after telephoning to tell me the time they would arrive, great communication. They arrived with a smile and a wonderful attitude. Both gentlemen completed this unpleasant job with good humour and a professional attitude , they kept me informed of the problem and the remedy. A great credit to the company and I will call again for their excellent work . Thanks lads

2025幎4月26日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind feedback!

5぀星のうち5の評䟡

I was happy with services Joel provided


I was happy with services Joel provided today at flat 4 46 Bath Road.
He unblocked our drain but referred us to thames water for further investigation.
I recommend his services very helpful and efficient.

2025幎4月23日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind feedback!

5぀星のうち5の評䟡

Highly recommended

I reached out as my drain was blocked and worried that someone will try and rip me off to sort the issue.

I have to say, I am so glad I contacted them as they were kind, understanding, professional and the price was correct as others I know payed way more for the same work.
They even explained what I may need going forward and were not pushy and said to contact when the time is right for me.

Highly recommended
.thanks again for your great work

2025幎4月22日
自発的なレビュヌ
Local Services Drainage ロゎ

Local Services Drainage からの回答

Thank you for your kind feedback!

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