When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Abbiamo noleggiato un fantastico Fiat Ulysse 9 posti: eccezionale spazio a bordo ed assoluto confort nel viaggio. Esperienza da ripetere!
企業が回答しました
Very good expérience with Locauto Siena! They don’t push to purchase extra guaranties, the lady was very nice and convinient and they upgraded us ! Thank you Locauto Siena!
企業が回答しました
Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... もっと見る
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
連絡先
V.le Europa, 23, 53100, Siena, Siena / Toscana, イタリア
- +39 0577288938
Unisciti a MyLocauto Friends
4.7
優良
979件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Locauto Group - Siena DT からの回答
Ogni recensione è per noi preziosa! Grazie per averci dedicato del tempo. A presto, Erika
Locauto Group - Siena DT からの回答
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Locauto Group - Siena DT からの回答
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
ottimo veicolo che ci ha permesso di…
ottimo veicolo che ci ha permesso di vivere una bella esperienza
2026年6月23日
Locauto Group - Siena DT からの回答
Grazie! Siamo felici di esserti piaciuti e intendiamo continuare a farlo! Al prossimo noleggio, Davide
I was charged a full extra day for…
I was charged a full extra day for being 7 mins late dropping off the rental car, due to trying to find their location at the airport.
2026年6月19日
Locauto Group - Siena DT からの回答
Dear Joseph,thank you for sharing your experience.
We apologize if your experience did not meet your expectations this time.
We would like to clarify that our company offers a 59-minute grace period to accommodate unexpected delays. In your case, however, the vehicle was returned 1 hour and 12 minutes late.
We are truly sorry if you experienced difficulties during the vehicle return. Please rest assured that we will share your feedback with the relevant department to improve the drop-off directions provided at our counter.
We hope to welcome you back in the future.
Chiara
Locauto Group - Siena DT からの回答
Thank you for leaving us a positive review! See you soon, Enrico
Locauto Group - Siena DT からの回答
Dear Thierry,thak you for sharing your experience.
Our Customer Service will answer you as soon as possible.
We hope this information is helpful.
Chiara
Everything was perfect
2026年6月24日
Locauto Group - Siena DT からの回答
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Locauto Group - Siena DT からの回答
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Great service and team!
2026年6月23日
Locauto Group - Siena DT からの回答
We are so happy about your all-out stressless experience. Lucrezia
Locauto Group - Siena DT からの回答
Dear Eric,thank you fo sharing your experience.
We are thrilled that you enjoyed our service.
We hope to welcome you back and earn a 5-star rating next time!
Chiara
Esperienza perfetta
Servizio rapido, auto in ottime condizioni. Servizio prolungato 3 volte senza problemi. Mi hanno risolto un grande problema
2026年6月23日
Locauto Group - Siena DT からの回答
Grazie! Faremo di tutto per rimanere la tua prima scelta. Al prossimo noleggio, Davide
Very good car rental company
Very good car rental company. Helpful and courteous service. I highly recommend it.
2026年6月18日
Locauto Group - Siena DT からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
In sostituzione della mia ferma in officina per molti giorni
Ho preso l’ auto in sostituzione della mia che ha fatto una lunga degenza in officina. Ho trovato la macchina ottima , accessoriata al massimo e confortevole per la categoria
Il personale si è dimostrato gentilissimo e pronto a qualsiasi bisogno da parte mia . Lodevole
2026年6月19日
Locauto Group - Siena DT からの回答
Grazie per avere condiviso la tua esperienza di noleggio e averci dedicato del tempo. Siamo felici di leggere le tue parole! Lavoriamo ogni giorno per offrire ai clienti Locauto un servizio di qualità e rendere l'esperienza di noleggio la migliore possibi
Leihwagen
Mit dem Service waren wir sehr zufrieden.
Was die Kosten für zwei Tage betrifft eher nicht, mit über 500€. Wir bekommen vom ADAC für die zwei Tage 104€ Rückerstattung, wobei die Mitarbeiter des ADAC mehr als verwundert waren über den hohen Mietpreis. Obwohl es einer neuer Wgen war, hatten wir einmal Prbleme das Auto zu starten.
Gruß Bernd
2026年6月13日
Locauto Group - Siena DT からの回答
Dear Bernd,thank you for sharing your experience.
We are glad that you enjoyed our service.
On the other hand,we regret that our pricing did not meet your expectations during this rental.
Please note that our rates follow a dynamic pricing model, which adjusts according to seasonal trends, market demand, and fleet availability. Locauto always aims to offer competitive prices to ensure our clients have the flexibility they need to rent with us.
We have taken note of your comments and will discuss them internally with our team to help us improve our service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara
We have rented two autos at the same…
We have rented two autos at the same time. Your company did not want to honor the fact that we had used discover car as a broker. Unfortunately, we had to pay more for the insurance coverage. Also, the second car broke down on a very trafic highway. It took a while to get someone thru the emergeny line. The tow truck picked up the car but left 4 passengers in the midle of the road without calling a taxi or uber car.
2026年6月8日
Locauto Group - Siena DT からの回答
Hello Jacques, thank you for sharing your experience. We are deeply sorry to hear that the vehicle broke down during your rental period. Please be assured that our Customer Service team is already actively investigating the matter, and we will follow up with you as soon as we have an update.
Sara
Locauto Group - Siena DT からの回答
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Car broke down
Service was good to pick car. However I had problems with the car. It broke down in the middle of the road in Italy. I had to call the police to direct traffic and help me with the translation with the tow truck. The worst part, I was about 40 minutes from my hotel in Siena. The police said no taxi and no uber in the area, therefore had to hitchhike along the highway to get back to the hotel. It was 30C that day, difficult when you are 71 years old. Locauto should offer transportation when a car breaks down.
2026年6月8日
Locauto Group - Siena DT からの回答
Dear Alain,thank you for your feedback and giving us the opportunity to reply.
We are deeply shocked and saddened to read about your experience. Please accept our most sincere apologies for the breakdown and, above all, for the unacceptable distress and hardship this caused you.We completely understand your frustration regarding the lack of transportation in that specific location, and we take your feedback very seriously.
We hope to welcome you back in the future and provide you with a flawless experience.
Chiara
Marta was wonderful
Marta was wonderful! Helped get a taxi for me to the train station! Smooth and fast transaction
2026年6月14日
Locauto Group - Siena DT からの回答
We are so happy about your all-out stressless experience. Lucrezia
Personale e competente veloce
2026年6月6日
Locauto Group - Siena DT からの回答
Grazie! Lavoreremo per confermare le cinque stelle. A presto, Lorenzo
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