Loeah レビュー 

Loeah からの回答

6日前に更新

Hey Kathryn,

Thank you for your review! We're glad you're happy with the quality, and thanks for letting us know about the swim briefs. If this was your first order with us, you can use our fit guarantee once to swap them for a different size. Just send us an email and we'll gladly help you find a better fit.

X Loeah 💕

Loeah からの回答

6日前

Hey Louise,

Thank you for taking the time to write such a kind review! We're really happy we could find a solution that suits you, both in size and style. Every body is different, so it's great to hear you've found a fit that feels comfortable and works well for you.

If you ever want help choosing your next pair, just drop us a message.

X Loeah 💕

Loeah からの回答

6日前

Hey Sharn,

Thank you for your review! We're so glad you love the look and feel of them, and thanks for the heads-up on the sizing. That kind of feedback really helps us and other customers when choosing the right size.

We hope your replacements fit just right!

X Loeah 💕

Loeah からの回答

6日前

Hey Jayne,

Thank you so much for sharing your experience! We want everyone to feel confident placing their first order with us, so it's lovely to hear the exchange went smoothly for you.

We hope you enjoy wearing them, and if you ever need anything, we're just an email away.

X Loeah 💕

Loeah からの回答

6日前に公開

Hey,

Thank you for your review! Finding the right size online isn't always easy, so we're glad our team could help you quickly. We hope the new size fits perfectly once it arrives.

If there's anything else we can do, just let us know.

X Loeah 💕

Loeah からの回答

6日前

Hey Gem,

Thank you for your review! We're so happy to hear you're enjoying them and already planning to add a few more to your collection.

X Loeah 💕

Loeah からの回答

6日前

Hey Paula,

Thank you so much for your lovely review! It's wonderful to hear your daughter feels confident and comfortable during her period. That's exactly what we hope every girl can experience with our underwear.

If you ever have any questions or want to explore other styles, we're always here to help.

X Loeah 💕

Loeah からの回答

7日前に更新

Hey Alenda,

Thank you so much for your review! How lovely that you and your mom are both enjoying them. It's always special to hear our pants are being shared across generations.

If either of you ever has questions or wants to try a different style, we're always happy to help.

X Loeah 💕

Loeah からの回答

7日前

Hey Ella,

Thank you for this lovely review! It's so good to hear your daughter feels comfortable and protected in them, and that you've found a fit that really works. Recommendations from happy customers mean the world to us, so thank you for spreading the word.

X Loeah 💕

Loeah からの回答

7日前

Hey,

Thank you so much for your sweet review! We're really happy to hear you're enjoying the colours and comfort, and that our team could help you out.

X Loeah 💕

Loeah からの回答

7日前

Hey Yvonne,

Thank you so much for your kind review! We're really glad we could find a solution that worked for you, and it means a lot that you'd recommend us to others.

We hope you love the new item once it arrives. If you have any questions when you start wearing it, just drop us an email. We're always happy to help.

X Loeah 💕

Loeah からの回答

7日前

Hey,

What a lovely review, thank you! It's so nice to hear your teenager feels comfortable and confident in them, both during the day and at night. That's exactly what we want for every girl who's getting used to her period.

If you ever have questions about other styles or sizes as she grows, just send us a message. We're always happy to help.

X Loeah 💕

Loeah からの回答

7日前

Hey Ed,

Thanks so much for your kind words! We always want our customers to feel looked after, so it's great to hear our team and replacement policy made a good impression.

Feel free to get in touch anytime if you need anything.

X Loeah 💕

Loeah からの回答

7日前に更新

Hey,

Thank you for taking the time to share this, and we’re really sorry you’ve been left worrying about your swimwear arriving in time for your holiday. That’s not the experience we want anyone to have, so we’d like to explain a few things and, most importantly, see what we can do for you.

Our underwear and swimwear are manufactured in China, as is the case for much of the period underwear on the market today. Instead of shipping our stock to warehouses in different countries and sending each order on from there, we store it right next to our factory and ship directly to our customers. We chose this deliberately to cut out unnecessary transport steps and keep the environmental footprint of our distribution as low as possible. The downside is a longer delivery time, which is why we show the expected timeframes on our webshop before ordering. Having a .co.uk website means we serve UK customers, not that we dispatch from the UK, but we hear you that this wasn’t clear enough for you, and we’re taking that feedback on board.

About the name change: Loeah is the same founder, the same team and the same company as before. We had to change our brand name to avoid a conflict with another brand, and nothing else behind the products has changed.

If you send us a reply to your order confirmation email with your order number, we’ll check the current status of your parcel and give you an honest update on where it is. We’re unfortunately not able to speed up delivery, but we’ll gladly help you with any questions you have about your order.

X Loeah 💕

Loeah からの回答

7日前

Hey Anna,

Thank you for taking the time to share this! Mistakes happen, so we're glad we could make it easy for you. And how lovely that your daughter is such a fan of the boxers too, it's always extra special when the whole family is happy.

If you ever need anything else, we're always here to help.

X Loeah 💕

Loeah からの回答

7日前

Hey Michelle,

Thank you so much for your lovely review! We're really happy to hear we could sort out the sizing for you and that everything fits comfortably now. That's exactly what we're here for.

If you ever have any questions or need help finding another style, feel free to reach out anytime.

X Loeah 💕

Loeah からの回答

2026年10月20日

Hey Carol,

Thank you so much for your kind words! We really love helping our customers find the perfect fit, so it’s great to hear our team was able to help you out quickly. And we’re so happy the products lived up to your expectations!

We can’t wait to welcome you back for your next order.

X Loeah 💕

Loeah からの回答

2026年10月20日

Hey Emma,

Thank you so much for taking the time to share your experience! Finding the right size online can be tricky, which is exactly why we offer our fit guarantee. We want everyone to end up with a pair that feels just right.

We’re so glad our team could help you out, and we hope the new size fits you perfectly. Enjoy them!

X Loeah 💕

Loeah からの回答

2026年10月20日

Hey,

What a lovely message to receive, thank you so much! Starting your period is such a big moment, and we’re so happy to hear your daughters are getting through this new phase with more confidence and comfort. That’s exactly why we do what we do.

So smart to give them the pouches as well. It’s such a relief to know they always have everything they need with them, wherever their day takes them.

Thank you for trusting us with something so personal for your whole family. We hope they’ll enjoy them for a long time to come!

X Loeah 💕

Loeah からの回答

2026年10月20日

Hey Natalia,

We’re really sorry to hear your experience with us hasn’t been a good one, and thank you for taking the time to share your feedback.

We’d like to clear up a few things. Having a .co.uk domain doesn’t necessarily mean a business is based in or ships from the UK. We work internationally, and you can find this information throughout our website, along with our delivery times, so you know what to expect before ordering.

Our underwear is sealed for hygiene reasons, since it’s such a personal product. We know it can be hard to judge sizing when shopping online, which is why we always offer a fit guarantee. If the fit isn’t right, you can exchange it for a different size. And of course we can send you an invoice, just let us know!

As for returns: as long as the package is still sealed, we’re happy to accept it. Any alternatives our team suggested were only meant as options, and you’re completely free to go ahead with a return if you’d prefer.

We hope this helps clear things up, and we’d love to help you further via our customer service.

X Loeah 💕