Purchased a banana dessert pot which was delicious. Fresh bananas, soft sponge and sweet caramel all presented in a decent size pot. Will definitely be buying this again!!!
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レビュアーのコメントを見てみましょう
Excellent service of Brent cross shopping centre , always. I had to do the collection of birthday cake and it was a confusion abou H.B message, and the H.B message was missing, but the very polite an... もっと見る
Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to... もっと見る
Delicious cupcakes and made up for last time I bought them as they weren't nice. I really enjoyed the details on the Toy Story theme. My daughter loved it for her birthday, prefer the cupcake idea tha... もっと見る
企業情報
Lola's - Lola's Brent Cross について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Shopping Centre, Upper Mall, NW4 3FP, Hendon, 英国
- +44203 318 6453
4.6
優良
812件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The order was waiting for me to pick up…
The order was waiting for me to pick up in Brent Cross shopping Centre, customers service was good, lady showed me my order fully before realising it. But most importantly cake was amazing, I ordered raspberry lemon cake, it was creamy and fresh, you could taste lemon and raspberry flavours, and the cake part was moist and delicious, thank you Lola’s Cupcakes 🧁
2026年7月11日
Service was friendly and cake was…
Service was friendly and cake was DELICIOUS. I get the chocolate and raspberry one! Highly recommend :)
2026年7月3日
Beautiful
Beautiful, delicious cake. Would definitely purchase the cherry print Birthday cake again.
2026年6月23日
Exactly what we ordered
Exactly what we ordered, seamless, easy pickup, great service and a delicious vegan/ gluten free chocolate fudge cake that all enjoyed
2026年6月22日
My 71st birthday cake
Ordering was easy with a user friendly website. Delivery was on time and professional.
The cake itself was well made, the look and taste was magnificent.
I definitely recommend.
2026年6月15日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Unpleasant staff
Most of the Lola Staff at Brent Cross are not very pleasant. When asking about the choices, their responses are like we are bothering them. Not ideal. The cake slices seem to have reduced in quality. I will still give them another try.
2026年6月18日
Lola's - Lola's Brent Cross からの回答
Hello MzNizz,
Thank you for taking your time to share this feedback with us.
We are very sorry for the negative experience you had with the service at our Brent Cross store recently.
Attentive and friendly customer service is absolutely key for us and is the usual standard at our shops.
We have been sure to log these details directly with our stores team so that this can be best reviewed by our stores and area managers to improve on this experience for the future.
We thank you again for sharing this feedback as it is always critical for us to hear from our customers how we are doing and how we can improve to make every time that you shop with Lola's a positive experience.
If you would like to discuss your experience with our team any further we would recommend that you reach out to us directly at hello@lolascupcakes.com.
Kind regards,
I ordered The Cake shop online for my…
I ordered The Cake shop online for my little daughter’s birthday. Went to collect it from their Local place on the day - it was looking Great! The colours on the outside slightly more pale than expected but the cake was BEAUTIFUL! It was so precisely done both from the inside and outside! It was super delicious and a total Hit for the Kids!
2026年6月7日
We always order our cakes from Lola's
We always order our cakes from Lola's. They are fresh and always the same taste no one can beat their red velvet!
2026年6月10日
Fantastic service from Jen and Anaya at…
Fantastic service from Jen and Anaya at Lola’s Brent Cross!
I would like to leave a wonderful review for Jen and Anaya for their outstanding service. From the moment I placed the order, they were so helpful and made sure everything was prepared perfectly. The cake was absolutely delicious and beautifully made for my daughter’s leaving party.
Thank you both for making the experience so smooth and special. I would highly recommend Lola’s Brent Cross!
2026年6月13日
自発的なレビュー
The cake was good but it was too…
The cake was good but it was too crumbly. It was not possible to cut any actual slices, I had to serve portions with a spoon. Won't reorder that one
2026年6月9日
Lola's - Lola's Brent Cross からの回答
Hi Cristina,
Thank you for taking the time to leave your feedback about your recent order with us.
It is great to hear that our Gluten Free Vegan Fudge cake tasted great and we are sorry to hear that you found the cake to be too crumbly.
We would like to assure you that all of our products are made from scratch and handcrafted by our bakery team, who take great pride in using high-quality ingredients to create fresh cakes and cupcakes baked for the date of delivery.
So that we can improve our service going forward, could you please send us over an email at hello@lolascupcakes.com with more details about your order so we can log this with our bakery and look into this further for you.
Kind regards,
Mahir
Great Fresh Berry Cake
Relatively easy ordering process and collection. Actual Fresh Berry Cake and cupcakes were delicious and went down so well at mum’s birthday.
2026年5月8日
The reintroduction of Blueberry…
The reintroduction of Blueberry cupcakes and friendly staff who greeted warmly and wished me Happy Birthday
2026年5月9日
Love the cakes from lola
Love the cakes from lola, on time and as good as ever everytime. The online order process is simple and they cater to personalisation. The customer service at pick up could be better ( BrentCross for me) otherwise a perfect 9 for me.
2026年5月5日
Love their cakes and cupcakes and the…
Love their cakes and cupcakes and the prices are reasonable. Also very easy to use their website and simple ordering process.
2026年4月20日
The cake came with no birthday message…
The cake came with no birthday message on it. Although requested this online. Unacceptable. Poor service.
2026年5月9日
Lola's - Lola's Brent Cross からの回答
Hi John,
Thank you for taking the time to share your feedback about your recent order with us.
I am sorry to hear that you were disappointed that your cake came with no birthday message.
After checking the order details, the cake was made exactly to the specifications received, and unfortunately no personalised birthday message was added to the order. Messages can be added in the personalisation section on the product page before adding the item to the basket.
If you would like to discuss your feedback with us any further please do not hesitate to contact us directly at hello@lolascupcakes.com.
Best wishes,
Mahir
A really good service,the cake was easy…
A really good service,the cake was easy to order, kept me notified on the progress of the cake being made, and was easy to pick up,stress free.
2026年5月8日
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