We ordered the chocolate heaven cake for my son’s bday. It was a fresh, good quality and delicious cake. Nicely done with our personalised message and safely packaged in this hot weather. We always en... もっと見る
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Easy to order and personalise. Collection was easy with updates emailed. Delicious fresh cake that everybody loved! It looked amazing and was well worth the money. Would definitely use again. Thank yo... もっと見る
Picked up my birthday cake! Jade in the Bromley store is amazing! Always so friendly & helpful - offering exceptional customer service every time! We always go to Lola’s for the yummy delish cakes and... もっと見る
Best cakes always! We had a red velvet this time, very moist very delicious just as expected! We had the chocolate and raspberry on other occasions and that is just spectacular as well! Always choose... もっと見る
企業情報
Lola's - Lola's Bromley について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN, Bromley, 英国
- +44208 464 2732
4.7
優良
634件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delicious chocolate heaven cake…
We ordered the chocolate heaven cake for my son’s bday. It was a fresh, good quality and delicious cake. Nicely done with our personalised message and safely packaged in this hot weather. We always enjoy Lola’s cupackes, not only us but our guests too! Such a treat!
2026年7月13日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The Tramisu cake was very offensive
The Tramisu cake was very offensive. An absolute waste of £7.00. I’ve bought cakes from Lola’s for year and this was very disappointing. I’ve had this dessert made in Italy & had it from several restaurants & supermarkets. This is disguising. The sponge fingers are suppose to be soaked in coffee not dry. The cream is vile. I’ve taken this long to send my review because I was extremely upset.
2026年7月4日
Lola's - Lola's Bromley からの回答
Hello Deborah,
Thank you for sharing your feedback regarding the Tiramisu Layers dessert.
I am truly sorry to hear that your experience was so disappointing, with this particular dessert.
The Layers are inspired by the original tiramisu dessert and not the exact Tiramisu desert, hence some differences you've noticed. The top layer of cream is made with vanilla white chocolate ganache and mascarpne icing, unlike the light cream in the original tiramisu dessert.
We do appreciate your feedback and will pass it onto the relevant teams to review and take into consideration for the future.
If you'd like to discuss this any further please do email us on hello@lolascupcakes.com
Best wishes,
Marta
Collected from Bromley all nicely…
Collected from Bromley all nicely presented & helpful staff
2026年7月4日
Delicious Victoria Sponge
Easy to order and personalise. Collection was easy with updates emailed. Delicious fresh cake that everybody loved! It looked amazing and was well worth the money. Would definitely use again. Thank you
2026年7月11日
I’ve only given two stars as the…
I’ve only given two stars as the football decorations were lovely. The chocolate cake itself was awful. It was far too dry, which was a huge disappointment as we were celebrating my son’s 11th birthday and he wanted a football themed cake. At £57 I would have been better off purchasing a lovely Marks and Spencer chocolate cake at a fraction of the price. Unfortunately, Lola’s disappointed us and was not worth the money.
2026年7月4日
自発的なレビュー
Lola's - Lola's Bromley からの回答
Hello,
Thank you for taking the time to leave your feedback about your order with us.
We would like to assure you that all of our products are made from scratch and handcrafted by our bakery team, who take great pride in using high-quality ingredients to create fresh cakes and cupcakes baked for the date of delivery.
We do apologise that this experience fell short of our usual standards and will be sure to log this directly with our bakery team to review further.
If you would like to discuss your feedback further with our team directly please do reach out to us directly at hello@lolascupcakes.com with your order details so we can assist you further with this.
Best wishes,
Dairy free cake Chocolate cake.
Dairy free cake for my daughter’s 21st. Highly recommend, best dairy free we have tried.
2026年7月3日
Cute cake but buttercream flavour error?
Cake looked very cute and prefect for what I wanted. However the buttercream just tasted like pure butter as if the flavouring had been forgotten. Very disappointing!!
2026年6月28日
Lola's - Lola's Bromley からの回答
Hello Amy,
Thank you for taking your time to share your feedback with us.
We're sorry to hear that you were disappointed with the flavour of the Blue Buttercream icing used on the outside of your Blue Ribbons and Ruffles Cake.
This icing on the cake is an American style buttercream icing using butter and sugar to make a sweet and smooth icing.
We are committed to delivering high-quality and delicious fresh baked treats and we apologise again that the icing on our cake fell short of our usual quality and experience.
I will be certain to log your feedback with the relevant teams for further review so we can improve on this for the future.
If you would like to discuss your feedback with our team directly, please do not hesitate to get in touch with us at hello@lolascupcakes.com.
Kind regards,
Great company to deal with
Great company to deal with, easy to order, great presentation and lovely cake
2026年6月29日
Exceptional service by Jade@bromley!
Picked up my birthday cake! Jade in the Bromley store is amazing! Always so friendly & helpful - offering exceptional customer service every time! We always go to Lola’s for the yummy delish cakes and to see Jade who always provides the best customer experience every time! She is a real credit to Lola’s. Thank you Jade!
2026年6月25日
It was beautifully presented in the box…
It was beautifully presented in the box felt really like a kirthday gift it was truly truly scrumptious
2026年6月26日
Really lovely cake just as expected my…
Really lovely cake just as expected my third time purchasing.
2026年6月23日
Best cakes always
Best cakes always! We had a red velvet this time, very moist very delicious just as expected! We had the chocolate and raspberry on other occasions and that is just spectacular as well! Always choose Lola
2026年6月10日
The cake was lovely and very special to…
The cake was lovely and very special to me as it was for my one-year-old’s birthday. I was really happy and excited to collect it, but I felt a bit disappointed by the service. The lady who served me didn’t smile or greet me, and the interaction felt unfriendly. As someone who works in customer service, I couldn’t help but feel slightly judged, which took away from what should have been a joyful moment.
2026年5月14日
From ordering to pick up staff were…
From ordering to pick up staff were friendly and efficient.
Red velvet cake was amazing!!!
2026年5月6日
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