Lovers Canal Cruises レビュー 2,598

Wat een waardeloze club. Misschien wel de beste marketingmachine maar de klantvriendelijkheid is zwaar onvoldoende. Je reserveert een tijdslot maar staat alsnog een UUR (!) in de rij.

✨ What an unforgettable evening! The Dinner Cruise in Amsterdam was simply magical — gliding through the illuminated canals, surrounded by the charm of the city’s historic architecture, while enjoying a delicious meal and excellent service. The gentle reflections of the lights on the water created a dreamlike atmosphere that made every moment feel special. A perfect blend of romance, elegance, and the timeless beauty of Amsterdam. Our friends from Colômbia, Ecuador, Panamá, Brazil and my Dutch husband have all a fantastic & vibrant evening ! 🇳🇱 🇧🇷 🇵🇦 🇪🇨 🇨🇴 🌷🚤💫 Thanks to the crew who made it happen with excellence: Rob, Karina, Norina and Anna! It was our second time that we bring people from abroad to have this tasting experience! We are very satisfied again!!
Thanks, L O V E R S canal cruises

Katastrophe. Ich empfehle dir Buchung bei anderen Gesellschaften
, die überdies auch noch preiswerter sind.

The canal ride I can't really rate badly as it was gorgeous and there's not much to say about it other than that.

We went to check out the canal rides on 16/10 around 11.30am/midday ISH and there was a young man and young lady on the counter. As we approached, my partner said "it's our last day here, going home this evening" etc etc basically just looking for ideas of different rides and times and the lady that we were talking to was lovely and helpful but after my partner said that, the man responded with a "yeah we're happy for that". Which honestly put us off entirely. We didn't have any issues our entire stay in Amsterdam until that rude comment. We weren't even being served by him so it wasn't necessary to even talk honestly. And considering he works at a tourist attraction? And wants the tourists to leave? Obviously it's done now and we're home but that's tainted my view on this company for the canal rides and will definitely be going elsewhere next time we visit. Very disappointing. I've passed on my thoughts and feelings to friends and family visiting soon and unfortunately have told them to just go elsewhere as it was a big disappointment. Amazing what one stupid comment to do ey

If I could give it less I would .. not a good experience got put next to another couple it was awkward would rather had got the next one than be next to another couple when asked as there was tables free got told no.. please dont go

⚠️ Warning: Avoid this company at all costs!
I had a terrible experience with Lovers Canal Cruises in Amsterdam on Monday, August 25th, 2025. I booked two tickets online but only received one by email. At the counter, the man in charge refused to help, offered no solution, and behaved arrogantly and coldly. I even had to call a police officer to intervene, but he still insisted that I should have “paid on site instead of online.” In the end, after all this unnecessary stress, it turned out that the ticket I received was indeed valid for two people. My entire experience was ruined by such unprofessional and unacceptable behavior. I strongly advise against choosing this company.

Vi stod i kø i 40 minutter, inden vores båd kom. Der virkede ikke til at være godt styr på kø- og billetsystem.

Helaas is het voor mensen met een mobiele beperking niet mogelijk met de rondvaartboot mee te gaan.

We hadden een SAIL cruise geboekt voor €120 per persoon. Niet goedkoop dus. Plaatje klopte niet bij werkelijkheid. We zagen allemaal mooie, luxe boten rondvaren terwijl wij onder een afdakje op een houten bankje zaten te rillen. ‘De kok’ sneed stokbrood en vulde bakjes nootjes. Dit was geen €120 pp waard. Daarbij is klantenservice‘Amsterdams’ arrogant en waardeloos.

Arrived at a booth near Leidersplane and had just missed a boat, young man at the booth said come back in an hour, there would be another. We did, arrived 10 minutes early and booked our tickets. We were not disappointed. Captain Louie was brilliant, he was friendly, chatty and informative. He allowed us to listen to the audio tour, and would update wirh some other information. He made the trip!!! Yes, they are one of the cheaper companies, so if you want to spend over €20 a person, you go do that elsewhere!! At €17.50 each, my husband and I throughly enjoyed it, and found the information and history of Amsterdam very interesting!

Forced to give a one star, faced a very rude staff who talked rude to us while using the pay n use toilet in the cofee shop .Why would we jump line to to save a couple of euros when we can buy 3 cruise tickets! No wonder the ratings are so poor.
That is not 'NORMAL' behaviour while serving customets girl!.

Op dinsdagmiddag 10 juni had ik een nare ervaring bij de ticketbalie van Lovers Canal Cruises bij Amsterdam Centraal. Ik vroeg op een normale en vriendelijke manier of ik recht had op korting met mijn pas. De medewerker van de klantenservice – die ik op dat moment telefonisch sprak – bevestigde dat dit inderdaad het geval was.

Tot mijn verbazing weigerden de dames bij de kassa dit te accepteren. Sterker nog: ze vielen de medewerker van de klantenservice verbaal aan, terwijl ik het gesprek via de telefoon volgde. Het was ronduit vijandig en ongemakkelijk om als klant tussen twee interne medewerkers te staan die zo met elkaar omgaan.

Ik voelde me totaal niet welkom. Uiteindelijk ben ik zonder tickets vertrokken omdat ik me er ronduit onprettig bij voelde. Dit is niet wat je verwacht van een organisatie die toeristen en bezoekers op een prettige manier wil ontvangen. Een zeer teleurstellende ervaring.

I am so glad we got to see the most beautiful canals of Amsterdam from the water. You get to see and learn about the architecture and the history of the city. Our captain was fun and friendly, making some extra comments on top of the audio guide for a more personal experience.

We pre-booked a 2.00pm Lovers cruise which we intended to board on the canal in front of the Rijks Museum. The season is spring/summer. The temperature was about 20deg. On arrival, we were informed that there was to be no 2.00pm cruise and we would have to wait for the 2.30pm cruise. I asked if a refund could be claimed and was told "No". We boarded the 2.30pm boat and all looked good. It was not a busy day and there were only about 6 other people looking to board. Then we were told to disembark because we were to cruise on another boat with a large group which might spill over to 2 boats. Great (groan), the boat was going to be full.
Anyway, about the cruise itself. The boat was covered with a perspex top and solid framework. This was not too hot under the sun, but our position up the front precluded the possibility of taking any decent photos and limited what you could see. Commentary through supplied ear phones was pretty poor and intermittent and often, during an important piece of information about a particular building or landmark, the captain would come on the PA to point out that feature. Listening to both the captain and the ear phone commentary meant that you basically heard neither. I'm sure the captain meant well but we would have been better off if he stayed quiet. Overall, I feel that this cruise was a waste of 35EUR for 2 of us. I would recommend, if you wish to do a canal cruise, choose an open boat with no cover and enjoy the sun and better view.

Leuk een rondvaart in Amsterdam? Wij komen woensdag 7 mei 2025 rond 20.45 aan bij Lovers Amsterdam en willen mee met de rondvaart van 21.00 uur. Online zijn er nog 23 plaatsen beschikbaar. Nee de boot is vol, na de opmerking dat er online nog 23 plekken open staan zegt de man bij de boot dat ze niet weten met welke boot er gevaren wordt. Mijn opmerking dat het om jullie eigen website gaat van Lovers haalt de man zijn schouders op.
Blij dat we niet online alvast een kaart hebben gekocht.

Extremely Disappointing and Unprofessional Experience

We had a terrible experience with this cruise company. We arrived in plenty of time for the 17:00 cruise we had booked the day before, but due to an unorganized and massive queue of tourists, we missed our scheduled boat through no fault of our own.

When we approached the next boat, just minutes later, an employee told us we had to rebook our tickets at the desk upstairs. Once there, the staff member at the desk was rude and dismissive, insisting we had to pay an extra 5 euros to rebook — despite the delay being caused by their poor crowd management.

We politely explained the situation, but instead of showing any understanding, she became increasingly unfriendly. She said she would ask her colleague, and when she did, he shockingly referred to us as “stupido” in Dutch — an absolutely unacceptable and insulting comment.

This kind of treatment is embarrassing, unprofessional, and completely ruined what should have been a pleasant experience. I would not recommend this company to anyone expecting even the most basic level of customer service and respect.

P.S. captain of the boat was nice and funny tho

Took one hour cruise. Audio guide was not working. We had a cruise 5 years ago with a different company where the operator gave us explanatoins of what we were seeing and was very friendly. Will definitely not take any cruises with the larger boats as it is just so impersonal.. The route that the boat took was quite boring as compared to the previous cruise

We asked for and were sold open boat but it clearly wasn’t as it had a roof! When I queried with the man on the boat he was very quick to say I could get my money back if I did not want to do the trip! On the trip, he took us through a bridge where he scraped all the walls as we went through, with no warning! An accident waiting to happen! He clearly went through the wrong part of the bridge!

We hadden vandaag een rondvaart door de Amsterdamse grachten. Het was qua route niet de meest interessante tour die je kon hebben. Buiten langs via het IJ en daarna de Herengracht af.
De gids dacht dat hij erg lollig was. Hij was uitermate negatief over Amsterdam, de burgemeester, de fietsers, de Nederlanders etc Er kwam geen positief geluid uit. Wie er al een jointje had gerookt (boot zat vol gezinnen met kinderen)? Nou hij wel en wij waren vast allemaal leugenaars. Het was vast lollig bedoeld allemaal maar wat ons betreft onprofessioneel en teleurstellend.
Een kwinkslag mag best maar dit was niet ok.
Datum van ervaring: 17 april 2025

We were under the impression that this tour was not closed in. It was and so was everyone on the boat. Packed like sardines we had poor audio, very dirty windows and not much fun. Everyone around us, very disappointed and you couldn't even see the top of the beautiful buildings. I do not recommend this tour at all.