Lupine Travel レビュー 

410
TrustScore 5段階評価の5

4.8

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5つ星のうち5の評価

Great pre trip help and advice from the tour operators. Wonderful local guide in a strict Muslim country. Picked up from the airport and cared for throughout the whole trip 🙃 What a splendid coun... もっと見る

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5つ星のうち4の評価

Well organised and pleasant experience. Iron Ore Train journey probably too long with 160km extra drive to mine and then doing full 19 hour journey. This part a little chaotic as chased train bac... もっと見る

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5つ星のうち5の評価

Through word-of-mouth recommendations Lupine has a reputation as the travel company that travellers dream of setting up themselves.A few years of waiting for my holiday dates to align with trip... もっと見る

5つ星のうち5の評価

As always Lupine looked after all the details to enable a fantastic journey in this unique location. Socotra needs to be seen to be believed. One of my favourite trips to date. The group dynamic... もっと見る

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企業情報

  1. ツアー オペレーター

当該企業による記述

We are a UK tour operator offering budget tours to unusual destinations such as North Korea, Iran, Iraq, Chernobyl, Turkmenistan, Somaliland and more.


連絡先

4.8

優良

TrustScore 5段階評価の5

410件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(410)

過去12か月のレビュー数: 22

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5つ星のうち5の評価

Excellent and highly recommended

Great travel company for adventurous destinations. Good communications and well organised. Encouraging to meet so many returning travellers. My first trips with Lupine but will be booking more.

2024年2月18日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thank you very much, we're really happy to hear you enjoyed your first tour with us. Hope to see you again in the future!

5つ星のうち5の評価

This was a superb trip

This was a superb trip - as always with Lupine it was very well organised and there was so much packed into each day - including activities / social events in the evenings. I would highly recommend this trips - a great way to travel adventurously!!

2024年2月29日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks for the kind words Neil, a pleasure to have you travelling with us again!

5つ星のうち5の評価

Always a well run trip

Being my ninth Lupine trip I can definitely say I will be back for more.
This time it was to Afghanistan and everything about the trip was great, our tour guide Sascha was always on top of things, always providing us info on upcoming events, what, where and when, the local guide was always watching out for us and the itinerary included great sights to see. I highly recommend them.

2024年2月23日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks very much for the kind words Robert, a pleasure to have you travelling with us again!

5つ星のうち5の評価

A+ YEMEN TOUR!

The tour went exactly as promised and our guide, Tomás, did very well. We were a 100% female group and together with the local guides we felt safe, respected and even pampered. Tomás was always one step ahead to assist us with any issue. Yemen is a very interesting country and I feel happy to have visited it with such a professional company.

2024年2月15日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

We're really glad to hear you enjoyed the tour Fernanda, thank you for travelling with us!

5つ星のうち5の評価

Lupine continues to offer an excellent…

Lupine continues to offer an excellent level of customer service and great tours. Online booking is easy and the post booking information is detailed and gives a very useful insight into the tour. This tour to Algeria was good value and a trip not to be missed with the right mixture of city, coast and desert. I will continue to use Lupine for my tours to the more unusual places.

2024年2月4日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Happy to hear you enjoyed the tour Vickie, thanks very much for travelling with us!

5つ星のうち5の評価

I have just completed my 7th and 8th tour.

I have just completed my 7th and 8th tour with Lupine visiting Socotra and Chad. The tours have always been well organised but the standout factor is the service Lupine provide. On one recent tour my flight was delayed causing me to miss an important connection. Dylan (the owner) and Nick (the tour leader) helped me sort it out even though it was the middle of the night. Couldn't ask for more.

2024年2月21日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks for the very kind words Patrick and for continuing to put your trust in us!

5つ星のうち5の評価

Great Trip to Algeria

I am a very big Lupine fan, and had a wonderful recent experience on a tour to Algeria. Our guide Chris was extremely helpful and well-travelled, and my fellow travellers were interesting and respectful. I have done a number of Lupine trips in the past, and I look forward to doing more in the future!

2024年2月11日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

We're happy to hear you enjoyed the Algeria tour Dan! Thanks for travelling with us again and we look forward to seeing you again in the future!

5つ星のうち5の評価

A very good tour

A very good tour with lots if different experiences. A very organised tour

2024年2月4日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks Diane, we're happy to hear you enioyed the tour!

5つ星のうち5の評価

Way above my expectations!

Everything was above my expectations! Tour Leader was experienced and led the group well. Food was very good despite outdoor camping.

The only negative feedback is the hotel at Halibou which is like a one star rated hotel,

2024年2月5日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks for your review Philip, glad to hear the tour went above your expectations! There are plans for more hotels to be constructed in Hadiboh so hopefully there will be better options in future :)

5つ星のうち4の評価

Well organised and pleasant experience.

Well organised and pleasant experience.

Iron Ore Train journey probably too long with 160km extra drive to mine and then doing full 19 hour journey. This part a little chaotic as chased train backwards and forwards for hundreds of KM’s to get onboard.

Local tour guide and tour leader were very attentive and hard working.

2024年1月29日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks for your review Kevin and for the kind words on our guide and tour leader!

Apologies for the longer than expected train journey. Normally the journey is 10-12 hours, but unfortunately the train we were due to take was cancelled which meant things were indeed chaotic trying to reah the next train and be sure that we got everyone on board.

5つ星のうち5の評価

The trip to Central America in 12/2023…

The trip to Central America in 12/2023 was simply great, amazing and an unforgettable adventure! It was a combination of incredible encounters with people telling their personal stories, countries with underestimated potential - it is an intense combination of wonderful people, interesting history, breathtaking culture and beautiful landscapes. Go there and make up your own mind! Special thanks to Robert, our tour guide, who developed the concept of this trip and whose warm personality characterised the journey with its people and made it an unforgettable experience.

2023年11月30日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks so much for the review Silvia! We are really happy to hear you enjoyed the tour so much. Thanks for travelling with us!

5つ星のうち5の評価

You won't find a better Saudi adventure at a better price point

All in all, Lupine's tour to Saudi Arabia is cut above the usual. It's an incredible country in the midst of rapid change. We felt like a bit like pioneers as some of the first tourists to see some of the evolving tourists sites and infrastructure that is being set up for it.

The country is a bit more expensive so the program fee is a bit higher but the quality of accommodation, save one venue, was quite good. The meals that were included were all excellent as well. You will definitely never starve in Saudi, they just won't allow it with the portions they provide. Seems to be built into Saudi hospitality.

Our tour leader was excellent as was our guide and drivers. Made every effort to make sure we were enjoying our stay.

The itinerary is still evolving. I'd say, as more tours run and Lupine learns more. Our internal flights were not possible due to a schedule change so we drive the whole way to Al Ula which was a long time in the Land Rovers for 2 days. We did however get to see rock carvings in Jubbah and bit of red desert along the way that broke up the journey.

Al Ula was absolutely beautiful... as impressive as Petra. Be aware though that it is very controlled and you must go in consolidated busses and at set times with official guides. I'd have preferred another day in Al Ula over Jubbah, personally. There is a so much to see an with just one full day, it seemed like we were moving fast and just scratching the surface.

Seeing the mosque in Medina for friday call to prayer was an unforgettable experience. Only a few years ago this would have been impossible as a non-muslim.

Both Riyadh and Jeddah were much more interesting cities than I anticipated. Spending the afternoon at the fish market choosing a fish, having it cleaned and cooked was a highlight for all of us.

Be aware that on Fridays some the sites could be closed for prayers...several museums were in accessible on both our fridays forcing our guides to fall back to some plan B activities... but everything we did was great.

This tour demystified Saudi Arabia for me, as I suspected it would. Keep and open mind and stay flexible and you will love this tour.

2023年11月24日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Hi Daniel, thank you so much for your detailed feedback on our Saudi tour! We're really happy to hear you enjoyed it. And the points you have raised are really helpful to us in deciding where to make small changes to the tour in the future as it starts to evolve.

5つ星のうち2の評価

good tour, terrible tour leader

I've been on many Lupine tours going back several years. The tours are usually good overall, however the quality of the tour leaders tends to be all over the place. Some tour leaders are great, professional, organized, proactive and personable. Others fail in critical ways that drag down the entire tour experience.

I just got back from doing Lupine's "Cameroon & Central African Republic" tour, and this was one such tour where the tour leader was absolutely horrible. She had bad judgement, poor instincts, and fundamentally was unsuitable to run the tour. She had underlying health problems that caused her to get violently ill repeatedly (at least 3 times during the 10 days of tour), resulting in spending the rest of the day & evening confined to her hotel room recovering.

However, this was not the worst of the problems with this leader. She sacrificed the safety of the group, by delaying a very long day of overland travel by hours to take people clothing shopping. As a result, we ended up driving for hours after dark on roads that the tour leader described as "very bad". That shopping trip should have happened the day before, rather than delaying everyone.

Another safety incident occurred when a visit to a pygmy village was communicated simply as "30 minutes to get there". In reality, it was driving down a bush track for 20 minutes, then walking for nearly 30 minutes through dense jungle with aggressive, biting ants. Multiple people were unprepared for such a walk (wearing sandals, etc), and were bitten repeatedly by the ants.

There was one person in the group who had serious behavioral problems that put the group at risk (they were taking photos of people who did not want to be photographed, also in sensitive govt/military areas where photography is illegal). People repeatedly complained about this person to the tour leader, yet she did absolutely nothing to address the problem for the entire duration of the tour.

Its difficult to separate the tour experience from the tour leader, when the leader's job performance plays a significant role in the quality of the experience. The destination was unique, exciting and memorable. I'm not sure that Lupine can get credit for the destination though.

2023年12月5日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Hi Lonnie, thank you for providing your feedback.

We were very surprised to hear this regarding our tour leader as it is someone who has been leading tours for us for over 7 years and this is the first time we have ever received any negative feedback about her. We have spent the last few days speaking to the other group members from this tour and the experience of those appears to be very different with the response being overwhelmingly positive. However, we do appreciate that you personally did not feel the tour leaders performance was adequate and so we're sorry you feel this way. We acknowledge that the tour leader did indeed have some sickness issues on this tour that occurred due to a migraine that recurred a couple of times during the trip. She had to miss two group dinners, however she did ensure the local guide was accompanying the group instead on these two occasions.

We will certainly continue to work with all of our tour leaders to ensure they all strive hard to continually make improvements where they can and that they do everything in their power to try and ensure each member of the group is happy with them in the future.

Regarding the issue with the delay caused by clothes shopping. Unfortunately although it was not ideal to have to depart later than planned, it was unavoidable in this case. Several members of the group were left without luggage after their flight arrived without their bags on board. The airline informed us that the bags were being put on a later flight that evening so we expected to receive them before leaving the city. Unfortunately the bags did not turn up that evening and by that time, all the shops were closed. Due to the fact we were about to take a long multi day road trip into remote regions, it was essential that they were able to purchase suitable clothing and footwear, in particularly for the upcoming rainforest treks. An attempt was made to make up time during the journey, by cutting down on the time spent for lunch, but this became difficult as some of the later roads were waterlogged due to the rainy season extending a few weeks longer than usual. Therefore we did only arrive at our destination 1.5 hours later than planned. In difficult regions such as this, we do everything we can to keep to schedules but unfortunately sometimes events occur that are out of our control that cause delays.

For the visit to the pygmy village, we have been visiting there annually since 2018. The location has always been a 2 minute walk from where our bus parks. Unfortunately they had moved location, deeper into the rainforest at some point since our last visit and therefore it was unexpectedly a longer 20 minute walk there on this occasion. We appreciate this was inconvenient for some due to having open footwear, so we do apologize for this. For all future visits to meet this tribe, we are going to make it clear that the location could potentially change each time, therefore clothing recommendations for this one walk will be advised accordingly.

It is unfortunate that there was also an issue with photography with one of the clients on this tour. This matter was addressed directly to the client at the time by the local guide and privately by the tour leader on multiple occasions. Options to deal with this kind of behaviour can be very limited whilst travelling through remote regions. However this is something that has been further dealt with accordingly after the tour finished.

5つ星のうち5の評価

Great trip and location early days for…

Great trip and location early days for tourism in Saudi Arabia do a privilege to get to see 👀 it before the European 🇪🇺 tourist invasion.

2023年11月23日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks Darryl, really glad to hear you enjoyed the trip!

5つ星のうち5の評価

Fantastic Company

This was an unusual tour (Brundi, Rwand and DRC) for me and it was made excellent by Lupine Travel. From the booking process, correspondence and the tour itself, it was easy and made simple with no stress. Well done

2023年11月11日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks for your review Diane, it was great to have you travelling with us!

5つ星のうち5の評価

Amazing trip.

I did the Danakil extension tour and it was fabulous. Well organised, well planned and a great tour. Nick as ever, was a great tour leader. Danakil is like nowhere you’ve ever seen before!

2023年11月3日
自発的なレビュー
Lupine Travel ロゴ

Lupine Travel からの回答

Thanks for the kind words Hails, a pleasure to have you travelling with us!

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