Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated 👍, and to Louise from the handover team, lovely people... もっと見る
企業が回答しました
How they listened to my situation and still found a way to help me so for that thank you the member of staff listened to me and helped in every way possible her name was Emma so thank you
Very straightforward and easy experience. I dealt with Kate and she made the experience so easy. After a discussion on the phone, mostly everything else was done via text and email and was really st... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
当該企業による記述
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
連絡先
The Blue Tower, MediaCityUK, M50 2ST , Salford, 英国
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4.7
優良
1619件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good experience👍
2026年4月10日
Luv Cars からの回答
Hi Steve, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Luv Cars からの回答
Hi Gareth, thank you for taking the time to leave us a review. Thank you for your kind feedback on Ali. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Luv Cars からの回答
Hi Kwame, thank you very much for your kind words. We are proud to hear that your experience with us was smooth, this is what we strive for. Enjoy your new vehicle!
Customer service was very friendly and…
Customer service was very friendly and very helpful from the start to the end.
2026年4月22日
Luv Cars からの回答
Hi Viliame, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
I really appreciate Luv car finance…
I really appreciate Luv car finance job.They make my dream real and get me car which i really want so many years .Thank you everyone who been involved to help me get my car.I recomend luv car for everyone they will make your dream in reality !🤩⭐️⭐️⭐️⭐️⭐️
2026年4月21日
Luv Cars からの回答
Hi Martins, thank you very much for your detailed positive feedback. We are so proud that we could provide such a good experience for you and we are happy to know that you got a car that you always wanted! We hope you enjoy your new vehicle.
An absolute joy to deal with
An absolute joy to deal with, everyone that I spoke to was incredibly helpful and the entire process was smooth, easy and hassle free. I would highly recommend these guys!
2026年4月18日
Luv Cars からの回答
Hi Ben, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
It was a great experience,great staff
2026年4月22日
Luv Cars からの回答
Hi, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you think of us again if you or anyone you know needs a new car in future.
I can tell you how marvellous this…
I can tell you how marvellous this company have been. It can be very daunting getting a car on finance but luv cars have been amazing and we're with us all through the process. Thank you everyone at luv cars
2026年4月22日
自発的なレビュー
Luv Cars からの回答
Hi Yve, thank you very much for your feedback. We are happy to hear that you felt we were with you throughout the whole process, this is the type of interactions we strive for with our customers. We hope you think of us again if you or anyone you know needs a new car in future.
The company has done everything in my…
The company has done everything in my behalf and that’s why the application was quite easy and quick
2026年4月17日
Luv Cars からの回答
Hi Peter, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience with our customer service. We greatly appreciate your recommendation to others and hope you enjoy your new vehicle.
Professional and friendly service.
2026年4月17日
Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience with our customer service. We greatly appreciate your recommendation to others and hope you enjoy your new vehicle.
They were very helpful and sorted it in…
They were very helpful and sorted it in a short of time. I recommend it to everyone
2026年4月20日
Luv Cars からの回答
Hi Esmaralda, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience with our customer service. We greatly appreciate your recommendation to others and hope you enjoy your new vehicle.
Giving only 1 star as get a car
Giving only 1 star as get a car. But service what was provided stressfull unprofessional. We find a car from one of dealer V12 sign an agreement which was very fast and I was thinking thats quick and easy. How I was wrong. Next day started a lot of calls which confirming all my ID and so on. As working person cant answer all the time askimg call back at exact time never call back on time. As understand they only starting working around 1-2 pm at list. Paid deposit for dealer to reserve the car and after 3 hours Brokers called me and told dealer not giving this car to me as they not working with this brokers. I need to start again to look another car. contact dealer by myself again agreement again milions of calls nearly at 4-5 pm . Try to sorting all collection question. It was again issues from missing paperwork from dealer asking dealer to sort.Brokers again not doing there job. Day before looks like sorted but hey nooo lender thinking collection another day. Need to call lender sorting collection day but I am already on a way to collect car. Was driving woth no idea if I will get this car. Sorted finaly collected car. 50% of brokers job was done by my wife. And £700 fee looks like unfair to pay. If you want to have all week at list stress go to this brokers.
2026年4月14日
Luv Cars からの回答
Hi Andrej, thank you for taking the time to share your feedback.
We’re truly sorry to hear about the experience not meeting expectations. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
No hassle and keep me posted on every…
No hassle and keep me posted on every step. Never bought a car hassle free.
2026年4月17日
Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience and are happy to know that we kept you informed. Enjoy your new vehicle.
The professionalism of the staff. Clear communication. Made everything so clear and simple.
The professionalism of the staff.
2026年4月14日
Luv Cars からの回答
Hi Levi, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience with our customer service. We greatly appreciate your recommendation to others and hope you enjoy your new vehicle.
Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience with our customer service. Enjoy your new vehicle.
The company has been respectful and…
The company has been respectful and very pleasant to deal with. Not pushy like some others.
2026年4月13日
Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience with our customer service. We greatly appreciate your recommendation to others and hope you enjoy your new vehicle.
Luv Cars からの回答
Hi Karen, thank you for taking the time to leave us a review. We are happy to hear that you got everything sorted with no fuss. Enjoy your new vehicle.
Luv Cars からの回答
Hi Richard, thank you for taking the time to leave us a positive review. We are proud to hear that you had a positive experience with us. We greatly appreciate your recommendation to others.
I had a good experience with Luv Car…
I had a good experience with Luv Car Loans. The application process was simple and quick, and the staff were helpful and professional. They explained everything clearly and helped me find a car finance option that worked for my budget. I appreciate the support and would recommend them to anyone looking for car finance.
2026年4月10日
Luv Cars からの回答
Hi Praise, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience with our customer service and that you found our application process simple and quick. Enjoy your new vehicle.
Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are proud to hear that you had a positive experience with our customer service. We greatly appreciate your recommendation to others and hope you enjoy your new vehicle.
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