Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... ãã£ãšèŠã
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Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated ð, and to Louise from the handover team, lovely people... ãã£ãšèŠã
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How they listened to my situation and still found a way to help me so for that thank you the member of staff listened to me and helped in every way possible her name was Emma so thank you
Very straightforward and easy experience. I dealt with Kate and she made the experience so easy. After a discussion on the phone, mostly everything else was done via text and email and was really st... ãã£ãšèŠã
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At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
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- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
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The Blue Tower, MediaCityUK, M50 2ST , Salford, è±åœ
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4.7
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Great company
We mainly dealt with Rosie at LuvCars! She was amazing!
I was very scepticle about this company because I had advertising via Instagram but I can not recommend enough!
It was not an easy process to find a car because many that I found they were not happy to support a loan to. However I felt this was a good sign and they were a reputable company and knew what they were doing.
Rosie was so patient and friendly when we were trying to decide on a car. She was not there on the weekend although she made sure to hand over to the weekend team who were also great!
2026幎5æ13æ¥
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Luv Cars ããã®åç
Hi Amelia, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Lack of communication and transparency caused unnecessary stress
Danielle was very responsive and helpful when it came to finding a car and speaking to the dealership prior to agreeing to working with them
However I feel I was promised a lower rate and it kept going up and when I questioned it the response was âthis is the final quoteâ. I believe we should be informed that the final figure may not be exactly the same as the initial quote we are offered so that we can make an informed decision, as I thought the rate I was given was definite until I read the contract.
When I signed the agreement and it came to the verification I had multiple people call me. On the day I was supposed to collect the car the dealership hadnât received the money so I rang and was told it wouldnât be paid until I had test driven the car but Iâd already informed them that I have test driven the car twice to two different people.
Even the dealership said they had to send the same document five times because they did not receive it. I had a similar experience I was told to complete my ID check when I already had, and when I told them I had they said âno the ID check where you record a videoâ I said yes Iâve already done it and it says submitted? I think there may be an issue with their record keeping system.
Then they said thatâs fine. I was advised not to go to the dealership to collect the car until Iâve heard from them so I asked if I can head to the dealership and was told yes if itâs ready and that once I upload a photo with the car theyâll release the money. It was the first thing I did when I got to the dealership, and I ended up waiting there for a WHOLE HOUR with my mum. They were not responsive to my texts.
I called twice and the dealership called once to chase them up but all theyâd say is âitâs being processed now just give it 5-10 minsâ. When I called the final time I was told âsometimes youâve got to hound to get anywhereâ. But why does that have to be the case?
This is my first time using car finance and it was a very stressful experience but Iâve finally got my car now. I think the issue is lack of communication and also lack of transparency. If those can be improved, Iâm sure the service would be great.
2026幎5æ13æ¥
Luv Cars ããã®åç
Hi Zahra, thank you for taking the time to share your feedback.
Weâre truly sorry to hear about your communication concerns. This isnât the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know that your comments have been taken seriously, and weâll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Luv Cars ããã®åç
Hi Nsimba, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Absolutely so happy found my dream carâŠ
Absolutely so happy found my dream car all the paperwork was so easy I done my application and whithin 2 days I drove away in my dream car Absolutely 10/10 customer services very happy.
2026幎5æ7æ¥
Luv Cars ããã®åç
Hi Laura, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one and that you found your dream car! We hope you enjoy your new vehicle.
L uv cars are very great and niceâŠ
L uv cars are very great and nice coustomer service and cars great I am very happy from luv cars thank you very much
2026幎5æ7æ¥
Luv Cars ããã®åç
Hi, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Very helpful and informative
Very helpful and informative. Let me know what was happening all the way through the whole process.
2026幎4æ30æ¥
Luv Cars ããã®åç
Hi, thank you very much for your feedback. We are happy to hear that you were kept informed throughout the whole process. We hope you think of us again if you or anyone you know needs a new car in future.
Interest in pounds not percentage over and above the actual price of the car
Continues phone calls to close the deal,putting pressure on the buyer.
2026幎5æ5æ¥
Luv Cars ããã®åç
Hi, thank you for taking the time to share your feedback.
Weâre truly sorry to hear about your communication concerns. This isnât the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and weâll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a
resolution.
Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Constantly interaction with customerâŠ
Constantly interaction with customer to ensure all is well and good. Polite and friendly staff who knows what the customer wants.
2026幎5æ2æ¥
Luv Cars ããã®åç
Hi Olajide, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Simple and easy service.
Simple and easy service. No hard sell and no pressure to buy any add-ons.
2026幎5æ1æ¥
Luv Cars ããã®åç
Hi Christopher, thank you for taking your time to leave a positive review. We are glad to hear you found our service simple. We hope you enjoy your new vehicle.
Issac was great he went the extra mileâŠ
Issac was great he went the extra mile to make sure i got the car i wanted the other staff that where involved where really helpful to
2026幎4æ29æ¥
Luv Cars ããã®åç
Hi Barry, thank you for taking the time to leave us a review. Thank you for your kind feedback on Issac. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Luv Cars ããã®åç
Hi, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Luv Cars ããã®åç
Hi Shirley, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
I was well looked after by AliâŠ
I was well looked after by Ali everything was explained to me in detail and I was reassured every step of the was and Ali helped me find my dream car
2026幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Luv Cars ããã®åç
Hi Neil, thank you for taking the time to leave us a review. Thank you for your kind feedback on Ali. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
The sales and admin team were veryâŠ
The sales and admin team were very helpful, polite and courteous at all times and very professional
2026幎5æ1æ¥
Luv Cars ããã®åç
Hi, thank you very much for your feedback. We are happy to hear that our sales and admin team were helpful and polite. Enjoy your new vehicle.
Luv Cars ããã®åç
Hi Andrea, thank you very much for your positive review. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Very good help super service.
2026幎4æ24æ¥
Luv Cars ããã®åç
Hi, thank you very much for your kind words. We are proud to hear that you found our service helpful. We hope you enjoy your new vehicle.
I was told different to what the carâŠ
I was told different to what the car dealership was told, plus 3 days later I'm still waiting for a phone call to try and sort out my car.
2026幎4æ24æ¥
Luv Cars ããã®åç
Hi Stephen, thank you for taking the time to share your feedback.
Weâre truly sorry to hear about your communication concerns. This isnât the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and weâll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a
resolution.
Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Luv Cars ããã®åç
Hi David, thank you very much for your feedback. We are happy to hear that you found the whole process quick and efficient. Enjoy your new vehicle.
Luv cars made my car buying experienceâŠ
Luv cars made my car buying experience so much more easier than when I've bought before
2026幎3æ25æ¥
Luv Cars ããã®åç
Hi Carla, thank you very much for your review. We are glad to hear that your experience with us was such a positive and easy one. Enjoy your new vehicle!
Luv Cars ããã®åç
Hi John, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team and that they were fast and friendly. We hope you enjoy your new vehicle.
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