Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated 👍, and to Louise from the handover team, lovely people... もっと見る
企業が回答しました
How they listened to my situation and still found a way to help me so for that thank you the member of staff listened to me and helped in every way possible her name was Emma so thank you
Very straightforward and easy experience. I dealt with Kate and she made the experience so easy. After a discussion on the phone, mostly everything else was done via text and email and was really st... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
当該企業による記述
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
連絡先
The Blue Tower, MediaCityUK, M50 2ST , Salford, 英国
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4.7
優良
1619件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Great experience 😁😁
Great experience 😁😁😁 Thanks to everyone involved. Made easy to do via text, so that can work through everything at a time for convenience. Highly recommended.
2026年7月13日
Luv Cars からの回答
Hi Jez, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Simple, unrushed, and hassle-free!
Throughout every step of the process, from being pre-approved, through discussing an affordable loan amount, to finding a suitable vehicle, through to the final loan approval and repayment plan, to actually completing the deal, simple, straightforward, stress-free, and unrushed!
The LUV Cars representative who dealt with my application, Adal, was very polite, patient, friendly, helpful, and understanding of my situation and needs.
As someone who would usually find this whole thing overwhelming, hence never having seriously considered car finance previously, I have to say I was pleased and impressed with how smoothly everything went.
Ultimately, what really matters is that I now have a car which I am very pleased with, a finance deal that is well within my limited budget and doesn't leave me worrying if I've left myself short for other monthly commitments, or sacrificing any of my other hobbies to cover this.
So, from my own personal experience, I would recommend LUV Cars if you require finance to acquire a vehicle!
2026年7月9日
Luv Cars からの回答
Hi Tracy, thank you for your kind feedback on Adal. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Meg was amazing from start to finish
Meg was amazing from start to finish. Highly recommend
2026年7月9日
Luv Cars からの回答
Hi Kerry, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Thanks for all your help great friendly…
Thanks for all your help great friendly people and very helpful I’d recommend them anytime
2026年7月9日
Luv Cars からの回答
Hi Brian, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
This company is brilliant
This company is brilliant. Every member of staff I've spoken to have been friendly, professional and helpful. They have sorted my car finance with no problems. Would recommend to anyone. Big thank you to Ahad and Charlotte
2026年6月26日
Luv Cars からの回答
Hi Tracy, thank you for your kind feedback on Ahad and Charlotte. We are proud to hear that they made your experience with us such a positive one, and we will ensure they are commended for their excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
It was less stress and real
It was less stress and real, customer service is top notch. They guide you all through the process. In a nutshell Luv Cars is the best.
2026年7月8日
Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Luv Cars からの回答
Hi Bridget, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Smooth made me feel comfortable and…
Smooth made me feel comfortable and we’re on the fone for all my questions
2026年7月11日
Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Ahad was very helpful with collecting…
Ahad was very helpful with collecting new car, process was seamless and easy
2026年7月11日
Luv Cars からの回答
Hi Andrew, thank you for your kind feedback on Ahad. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Luv cars were excellent to deal with…
Luv cars were excellent to deal with Scott & Charlotte I dealt with were first class anytime I contacted them they were very polite and helpful any Questions or queries I had were dealt without any hassle
2026年7月7日
Luv Cars からの回答
Hi David, thank you for your kind feedback on Scott and Charlotte. We are proud to hear that they made your experience with us such a positive one, and we will ensure they are commended for their excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
I had a very good experience helpful…
I had a very good experience helpful staff it went very smoothly and I was able to get the car I wanted I would highly recommend using this company.
2026年7月7日
Luv Cars からの回答
Hi, thank you for taking the time to leave us a review. We are happy to hear that our staff were helpful. Enjoy your new vehicle.
So easy and quick and a huge variety of…
So easy and quick and a huge variety of cars on offer
I genuinely am so happy with the service so 5 stars for me
Staff really lovely aswell
2026年7月6日
Luv Cars からの回答
Hi Leona, thank you for taking the time to leave us a review. We are happy to hear that you found our processes quick and easy and that our staff made your experience a positive one. We hope you enjoy your new vehicle.
Luv Cars からの回答
Hi Godwin, we appreciate your positive feedback!
Luv Cars からの回答
Hi, we really appreciate the 5 star review. Enjoy your new vehicle.
Good friendly service.
2026年7月4日
Luv Cars からの回答
Hi Stuart, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Luv Cars からの回答
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about the experience not meeting expectations. This isn’t the level of service we aim
to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
When I was looking for a car service…
When I was looking for a car service couldn't be better. Plenty of interaction and vehicles to choose from. Once I had chosen my car and everything had been approved the service not so good. I couldn't get anyone on the phone, put on hold for ages. No assistance to arrange pick up of car from dealer. I organised that myself. Then when I arrived to pick up car the dealer said I had to contact luv cars to say I was happy with vehicle before they released funds. I wasn't told about that. Thankfully the garage gave me the car with email confirmation and I didn't have to wait for funds to be sent.
2026年7月1日
Luv Cars からの回答
Hi Catriona, thank you for taking the time to share your feedback.
We’re truly sorry to hear about the lack of communication. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a resolution.
Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Terrible service
Terrible service. Promised to keep in touch and didn’t. When at dealership buying my car we had to ring them three times to send the money over which by the time they did it they were ready for closing and didn’t get much time to go through the car. Made the whole process stressful when it should have been a nice experience. Would not recommend
2026年5月27日
Luv Cars からの回答
Hi Nicola, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your dissatisfaction with our communication. This isn’t the level of service we aim
to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a
resolution.
Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Luv Cars からの回答
Hi Eryn, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team and that we could take you through the process quick and easy. We hope you enjoy your new vehicle.
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