Luxoliving レビュー 811

I spoke to Charlotte to make amendments to my delivery date.

Charlotte was very professional and polite assisted with my query efficiently great customer service and it was a real pleasure speaking to Charlotte.

Thank you Charlotte

Hazel is super helpful and patience with my requests. She replied to my email quickly and promptly. I’m happy with her service and would definitely love to work with her for my next order.

Issue was resolved in a timely manner.

Hazel was super friendly and assisted me in my enquiry resolving my problem

I ordered the Tilly Linen Hardwood Sling Accent Chair (Black) 20 days ago and still have not received my order. I have been calling and following up for the past three weeks, yet there has been no clear resolution or proactive communication. This level of delay and poor customer service is unacceptable.

As an update, I received a call on 18-01-2026 informing me that my delivery has been delayed again, from 21 January to 23 January. During this call, I was also told that if I changed my review rating from 1 star to 4 stars on ProductReview, I would be offered $100.

I explained that I would be willing to update my review after receiving compensation and once the issue was genuinely resolved, and I would clearly state that compensation had been offered. However, the representative insisted that I must change the rating first before any compensation would be provided.

This appears to be an attempt to manipulate reviews rather than resolve the underlying issue. I am also posting this review on Trustpilot to warn other Australians about this behaviour.

Avoid Luxo Living — unreliable products and poor customer service.
I purchased a Jenna White Vanity that arrived missing critical parts, meaning it could not be assembled or used at all, and was therefore unfit for purpose. Quality control was clearly lacking in their factory, box was damaged also.
What made this worse was the poor customer service. I was offered a partial refund only if I agreed to never receive the missing parts and to treat the matter as “full and final”, despite the item being unusable. There was no practical attempt to fix the issue I chased and chased and chased trying to find a simple solution. They refused to send the missing parts to complete the dresser.
This was a birthday gift for my child, and the handling of the situation caused significant unnecessary stress and disappointment. I eventually had no choice but to unbuild the half built vanity, box it myself, and return the item for a refund due to Luxo Livings major failure.
Customer service on the phone sighed and yawned and hung up on calls, were completely inept to resolve the matter. Email responses were all AI generated or didnt make sense.
The refund took ages and also had to be followed up despite me returning item quickly.
In my opinion, this is not how a reputable furniture company should operate. Poor communication, rigid policies, and products that arrive incomplete. I won’t be buying from Luxo Living ever again.

Michelle was really great and solved my problems. Excellent work.

I purchased a product that looks nothing like the photos online and the return process was an absolute nightmare. The photos are renderings and the item itself looks cheap and is a completely different like than the website. It’s horrible. They use the excuse that there’s a disclaimer on the site about studio light impacting the images, even though they admitted they images are renderings and therefore there was no studio light because it’s not the actual image. They pushed back on the return and when they finally accepted it, they gave me no choice but to arrange and pay for the return shipping myself. Their preferred provider doesn’t communicate pick up times, so apparently you’re meant to just wait at home until they arrive and if you miss them, that’s on you and you have to pay again..?! When Luxo living finally said they’d help arrange the return shipping, they wanted me to pay again. Honestly, in my entire life I have never experienced an online shopping or return process as horrific as this one. I spent a month trying to sort this out with their customer service and I’m stuck with this horrible item because the return was basically going to cost as much as the product. Their website falsely claims easy returns and products are grossly misrepresented. DO NOT PURCHASE ANYTHING FROM THESE SCAMMERS.

She was absolutely great at helping me and very easy to deal with and very hopeful

Great service from MIRAFLOR, calling on a Saturday to ensure I received my delivery in time for Christmas.

Mira was so helpful to do some changes on my order!
Thank you

Mira helped me confirm all the details I needed to place my new order. Thanks for your help!

Mira was helpful over the phone and reliable in that she called me back within a short period of time with an update regarding my order

Delivery driver Firas was exceptional. He helped me unpack my coffee table out of Goodwill. I was truly grateful.

Hazel Bueno was very helpful and responsive in addressing my queries regarding rescheduling the delivery and updating my details. She made the process smooth and hassle-free. Really appreciate her support and professionalism.

Mira, is easy to understand and was helpful in adding to my order quickly and efficiently. Renee

Michelle was really helpful and was able to solve my problem really fast.

Hazel was very supportive in helping me with my enquiry. I appreciate her quick responses and her kindness.