My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesnât discolour or anything. I know the guy behind the scenes and he is ab... ãã£ãšèŠã
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No communication at all to say order was delayed and it still hasnât been sent out. Was supposed to be a birthday present. Definitely wonât be ordering again and wouldnât recommend to anyone.
Company advertised "guaranteed next day delivery" for £10, of which is paid. Was then told it would be two weeks. Pointless
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Received my order this week, and I love all the sparkly pieces! Itâs such nice quality and Iâve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... ãã£ãšèŠã
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Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
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Never disappoints
Never disappoints. Stunning and top quality craftsmanship, who clearly has an eye for perfection, glamour and satisfaction.
2025幎5æ30æ¥
Luxsy Jewels ããã®åç
Thank you so much for your amazing review Emma!
Weâre truly grateful for your continued support and kind words. It means the world to know that our pieces and craftsmanship continue to impress you. We put a lot of love into every detail, so itâs wonderful to see that reflected in your experience.
Canât wait to create more stunning pieces for you soon!
Good quality and reasonable price
Good quality and reasonable price. My order was damaged when I received it. I spoke to customer service straight away they sent replacement. Will defo shop again.
2025幎5æ6æ¥
Luxsy Jewels ããã®åç
Hi Rukhsana,
Thank you so much for your kind review!
Weâre really glad to hear you were happy with the quality and price of your item, and we appreciate you giving us the chance to make things right when the original arrived damaged. We're always here to help and make sure you're happy with your experience.
Looking forward to seeing you shop with us again soon!
Luxsy Jewels ããã®åç
Hey Felix,
Thanks for taking your time to write us a lovely review. It's greatly appreciated :)
I havenât received my purchase I paidâŠ
I havenât received my purchase I paid for it to come in 2days and itâs been 2weeks
2025幎4æ29æ¥
Luxsy Jewels ããã®åç
Hello Georgia,
Your order is for a custom-made product, which is noted on the product page to take 2â4 weeks for production before it ships.
We truly appreciate your patience, and weâre excited for you to receive your product soon. If youâd like a more detailed update on your order status, please feel free to reach out to us directly as were always happy to help.
very nice quality necklace wife is veryâŠ
very nice quality necklace wife is very happy ;)
2025幎4æ27æ¥
Luxsy Jewels ããã®åç
Thank you Richard for taking the time to leave us a lovely review. It's much appreciated :)
Outstanding service and Quality
Iâve been a customer for years and the quality has always been top-notch. I recently ordered a Palestine Flag pendant and asked about buying an extra chain for an older pendant. They kindly included it for freeâsuch a thoughtful gesture! Amazing products and even better customer service. Highly recommend!
2025幎4æ21æ¥
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Luxsy Jewels ããã®åç
Thank you so much Jamal for your continued support over the years. We're thrilled to hear you're happy with your Pendant and that the extra chain was a welcome surprise. We always aim to go the extra mile for our loyal customers, and itâs wonderful to know it made a difference. See you again soon!
Was fast delivery and amazing customerâŠ
Was fast delivery and amazing customer service. Will definitely use again.
2025幎3æ28æ¥
Luxsy Jewels ããã®åç
Hey Sarah,
Really happy to hear you loved our service. We really do take pride in that. Thanks for taking your time to leave us a lovely review. Its much appreicated. :)
Luxsy Jewels ããã®åç
Thank you so much for taking the time to leave us a good review. We appreciate it a lot.
Fantastic company staff very helpfulâŠ
Fantastic company staff very helpful and honest
2025幎2æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Luxsy Jewels ããã®åç
Thank you for your kind words! We're delighted to hear that you found our staff helpful and honest. Your support means a lot to us, and we look forward to serving you again! ð
Luxsy Jewels ããã®åç
Thank you for your feedback! We're glad you found the item as described. We appreciate your patience with the delivery and are happy to hear it was worth the wait!
Update !!
Update !!! They have now replied to the emails . Said they would send out the replacement and apologise for the inconvenience bc they been going through a rebrand .
2025幎2æ11æ¥
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Luxsy Jewels ããã®åç
Thank you for your patience and for updating your review! We sincerely apologise for any inconvenience caused while we were making changes within the business. Weâre glad we could resolve this for you and truly appreciate your understanding. If you need anything else, feel free to reach out!
Great Customer Service
I made a complaint regarding a Christmas present from my daughter as two bangles were faulty, I received emails from Luxsy and they told me that I could keep the faulty bangles as they did not have replacements but they would send me another type of bracelet for free.I was so pleased with the service and the emails keeping me in touch with my complaint would certainly recommend this company .
2025幎2æ5æ¥
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Luxsy Jewels ããã®åç
Thank you so much for your kind words! Weâre glad we could find a solution that made you happy. Customer satisfaction is our top priority, and we truly appreciate your recommendation. If you ever need anything else, we're always here to help!
Beautiful pieces and speedy customer service
Received my order this week, and I love all the sparkly pieces! Itâs such nice quality and Iâve gotten so many compliments on the earrings, necklace, and bracelets that I wore.
Really impressed by the quality too, i can tell the jewelry will stay looking brand new.
Customer service was very helpful and responsive, and my order arrived very quickly. Iâll definitely keep browsing and shopping from Luxsy Jewels.
2025幎2æ3æ¥
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Luxsy Jewels ããã®åç
Thank you so much for your lovely review! We're thrilled to hear that you love your sparkly pieces and that you've been getting so many compliments! Quality and customer satisfaction mean everything to us, so itâs great to know youâre happy with both. We look forward to seeing you shop with us again!
Chain not as long as orderd
Chain not as long as orderd. Good quality metal.quick service
2025幎1æ30æ¥
Luxsy Jewels ããã®åç
Thank you for your review! We're glad youâre happy with the quality and service, but weâre sorry to hear the chain wasnât the length you expected. Please reach out to our customer service team, and weâd be happy to look into this for you!
Luxsyjewels are amazing!
Luxsyjewels had an amazing customer service always keeping me updated on my custom jewellery order. The jewellery arrived today and i couldnt be happier! Amazing packaging, quick delivery, and not to mention the amazing quality of the actual jewellery for an affordable price. Would definitely recommend these jewellers as they had no faults throughout my order.
2025幎1æ31æ¥
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Luxsy Jewels ããã®åç
Thank you for your wonderful review! We're so happy to hear that you loved your custom jewelry and had a great experience with our customer service. We take pride in our quality, packaging, and affordability, so it means a lot to hear your feedback. We truly appreciate your recommendation and look forward to serving you again!
Very beautiful service fast delivery
Very beautiful service fast delivery
2024幎12æ31æ¥
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Luxsy Jewels ããã®åç
Thank you for your kind words! We're delighted that you loved our service and fast delivery. We appreciate your support and hope to serve you again soon!
Cute product!
Cute product!! Apologies for first review, but very cute little bracelet for Christmas. Happy with it.
2024幎12æ17æ¥
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Luxsy Jewels ããã®åç
Thank you for your lovely review! We're so glad to hear you're happy with the bracelet and that it's perfect for Christmas. We appreciate your feedback and are delighted you love the product!
it never came and said returned toâŠ
it never came and said returned to sender on my tracking
2024幎12æ14æ¥
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Luxsy Jewels ããã®åç
Hello Lexi,
Your product has already been delivered, and it arrived within the timeframe of the standard delivery option you selected at checkout. As explained in our previous email, there was a minor issue with the courier's scanning process, but it was quickly resolved.
We hope youâre happy with your purchase and would appreciate it if you could update your review to reflect your experience. Thank you, and we hope you love your product!
Gold slider bracelet
I love my bracelet so much I ordered it in gold. I would definitely recommend.
Thanks sue
2024幎11æ25æ¥
Luxsy Jewels ããã®åç
Thank you so much for your kind words, Sue! We're thrilled to hear you love your bracelet so much that you ordered it in gold as well. Your recommendation means a lot to us. â€ïž
Enjoy your new bracelet, and we hope to see you again soon!
This site is a scam
I ordered from this site, I waited a week for my order and still did not receive it. I didnât get any confirmation email, and when I tried to log into my account, an email was meant to be sent so I can track my order. This site is a scam. And I will be reporting it. So the IP address can be tracked.
2024幎11æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Luxsy Jewels ããã®åç
Hi Lauren,
Regarding your order, we sent you an email confirming that it would arrive within 3-5 business days, and your order was placed just two days ago. Please check your inbox or junk folder for this update.
As you selected our free standard delivery option at checkout, your order is already on its way and should arrive very soon. If you had required next-day delivery, that option was available at checkout for an additional fee.
To show our appreciation during our Black Friday sales, weâve included a complimentary gift with your order.
If possible, I would kindly ask you to reconsider or update your review.
If you have any further questions or concerns, please donât hesitate to reach out to me directly.
Thank you for your understanding, and I hope you enjoy your purchase!
Best regards,
Dedhar
Founder, Luxsy Jewels
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