It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... ãã£ãšèŠã
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Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... ãã£ãšèŠã
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Canât believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because itâs over a size thatâs chargeable. Not happy there should be some sort of concession for public servic... ãã£ãšèŠã
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You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... ãã£ãšèŠã
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The M6toll isnât just a road. Itâs a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
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Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, è±åœ
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.6
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No level of understanding for someoneâŠ
No level of understanding for someone who was diverted down the m6 and had no previous knowledge of the toll but qualifies for exemption. Insisted I should have applied for the exemption prior to my journey.
2026幎8æ11æ¥
M6toll ããã®åç
Hi Katie, thanks for your review. I have noted your comments and will ensure they are fedback to the team
Unfortunately, exemptions must be applied for and approved before a journey is made. This is because eligibility is verified in advance to allow the barrier to rise when using the toll road.
Please visit our website to apply for exemption for future journeys Kay@m6toll
Speedy response
2026幎8æ11æ¥
M6toll ããã®åç
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Quick and efficient refund request
Was charged incorrectly so contacted for refund which was dealt with quickly and efficiently. Great service.
2026幎8æ11æ¥
M6toll ããã®åç
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Super easy
Super easy
I hadn't got my card on me and they sent it to my phone for payment and I have 6 days to pay it.
Was nervous about using a toll but was an absolute breeze.
Will use again
2026幎8æ11æ¥
M6toll ããã®åç
Hi Alexander and thank you for your positive comments. We are pleased you found the toll easy to use and hope to see you again soon.
Please feel free to reach out should you require anything further Kay@M6toll
This is the way to pay your toll!
This is the way to pay your toll!
Steam through the toll booth and they debit your card. This is free, so why not do it? Better than fumbling around at the pay machine!
I had a query and received a very polite and rapid response, well done M6 Toll.
2026幎6æ8æ¥
M6toll ããã®åç
Hi David, thanks for your review and the positive comments regarding the lite account.
Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Sanjaythanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Once we established a fault on the linkâŠ
Once we established a fault on the link to submit my application the service was superb from both ladies whom dealt with me.
2026幎8æ3æ¥
M6toll ããã®åç
Hi Alec thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
although there were issues
although there were issues, company is helpful and understanding
2026幎8æ4æ¥
M6toll ããã®åç
Hi Ian, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Highly exorbitant price with noâŠ
Highly exorbitant price with no consideration to apply retrospective credits due to mistake in online account
2026幎7æ23æ¥
M6toll ããã®åç
Hi , We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Had to contact customer servicesâŠ
Had to contact customer services relating to personal issue, they responded within two days and everything was sorted. Excellent service and very supportive and respectful.
2026幎8æ11æ¥
M6toll ããã®åç
Hi Annette
thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Imteyaz, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Information request and response
Provided helpful information however, this information wasnât easily findable on your website which was frustrating
2026幎8æ3æ¥
M6toll ããã®åç
Hi Andrew, thanks for your review and the positive comments regarding the service you received. I will pass your comments regarding the ease of finding information on the website to our website team.
Please feel free to reach out, should you need any further support Kay@M6toll
Overpayment issue sorted out swiftly
Overpayment issue sorted out swiftly. Customer services were very helpful.
2026幎8æ10æ¥
M6toll ããã®åç
Hi Emma, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi , and thank you for your review. I am sorry your vehicle was misclsassified. This cannot always be picked up in the lane . I can see we have provided a refund for the difference back to you. Should you require anything else, please do come back to us Kay@M6toll
Was charged a higher rate for myâŠ
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not giving them any revenue... they need to appreciate that there are alternatives which frankly aren't much less convenient.
2026幎8æ3æ¥
M6toll ããã®åç
Hi, thanks for your review. The M6toll uses a different classification system to that of the DVLA, and I am sorry it's not worth it for you. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
M6toll ããã®åç
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Sean, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Joan, thanks for your review and the positive comments regarding how easy the road is to use. Please feel free to reach out, should you need any further support Kay@M6toll
Steve was very patient and helped meâŠ
Steve was very patient and helped me finalise my M6Toll
Set up.
2026幎8æ6æ¥
M6toll ããã®åç
Hi Allan, thanks for your review and the positive comments regarding the service you receivedfrom Steve. I will ensure these comments are passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Vasileolari, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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