It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Canât believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because itâs over a size thatâs chargeable. Not happy there should be some sort of concession for public servic... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
The M6toll isnât just a road. Itâs a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
é£çµ¡å
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, è±åœ
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.6
ãŸããŸã
754件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 98ïŒ ã«åçããŠããŸã
éåžž48æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
Rip off
Rip off, will go through brum next time. £20.20 for a small 1.9 high pug van. Messaged to say think u overcharged me, they replied said no we havent...
Rip off
2026幎8æ18æ¥
M6toll ããã®åç
Hi Pete, thanks for your review. The M6toll uses a different classificatioon to that of the DVLA and your vehcile is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Quick answer thanks
2026幎8æ10æ¥
M6toll ããã®åç
Hi Alan, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Unfairly priced but somewhat decent communication.
The contact was fine, but the process didnât feel fair. I contacted as I had been charged twice and the process is that as they were 90 mins apart from each other (because I got lost) I would not qualify for a refund.
The only reason I havenât rated it one star is because I got a response quickly.
2026幎8æ17æ¥
M6toll ããã®åç
Hi Charlotte, thank you for taking the time to share your feedback. I'm pleased to hear that you received a prompt response from our team, but I'm sorry that the outcome left you feeling the process was unfair.
I understand your frustration, especially as the duplicate charges occurred during what you describe as a single journey where you became lost. While our current policy considers the time gap between transactions when assessing refund eligibility, I appreciate that this may not always reflect the circumstances experienced by our customers.
Your comments about the fairness of the process are important, and we will ensure this feedback is shared with the relevant team for review. Thank you again for bringing this to our attention and for taking the time to tell us about your experience. Please feel free to reach out should you require anything further Kay@M6toll
Great Road, Disappointing Customer Service
Weâre very frequent business users of the M6toll and have a Breeze Lite account. Generally, weâre very happy with the road itself and the benefits it provides â it saves us a considerable amount of time and is a service we use regularly.
Unfortunately, our recent experience with customer support has been disappointing. We were charged for a journey that we simply didnât make. After contacting support, we got nowhere and a refund was refused.
We eventually disputed the transaction through our bank and received the money back, only for the amount to be debited from our account again almost immediately.
Itâs frustrating because, as a frequent business customer, I would have expected a relatively straightforward incorrect charge to be investigated and resolved without this much hassle.
That said, I find it difficult to give M6toll a particularly low rating because our experience with the actual toll road is generally very good. Itâs just a shame that the customer service on this occasion hasnât matched the service we normally receive on the road itself.
2026幎7æ22æ¥
M6toll ããã®åç
Hi Adam, Thank you for your review. Please do reach out the business development support team on 0330 660 0790, to dicuss your account. Whilst our terms and conditions do state that it is the account holders responsibility to ensure vehicles are kept up to date, I do appreciate your frustration. Kay@M6toll
Very smooth process and cut a good bitâŠ
Very smooth process and cut a good bit of time off the journey
2026幎8æ5æ¥
M6toll ããã®åç
Hi Lee thanks for your review and the positive comments regarding your journey. Please feel free to reach out, should you need any further support Kay@M6toll
Make sure you check what you were actually charged, no matter what the receipt says
It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20, which I think is the price charged for coaches.
Credit to M6toll.co.uk that they investigated, ascertained that a camera had become misaligned, and swiftly reimbursed us the difference.
However, I have to wonder how many other drivers were overcharged at that particular toll booth on that day - but haven't noticed the discrepancy.
It is evident that M6toll.co.uk either can't or won't run proactive checks (for instance against previous charges for the same vehicle reg) to ensure drivers are charged the right amount from go. Room for improvement, I think.
2026幎8æ10æ¥
M6toll ããã®åç
Hi, and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
For facilitating to proceed then payâŠ
For facilitating me, to proceed further & then pay laterâŠ
2026幎8æ3æ¥
M6toll ããã®åç
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Requested a refund due to M6 Toll beingâŠ
Requested a refund due to M6 Toll being unexpectedly closed
Absolutely no problem - Refund authorised in 20 minutes
2026幎8æ17æ¥
èªçºçãªã¬ãã¥ãŒ
M6toll ããã®åç
Hi Geoff, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
So easy to use when on a motorbike
So easy to use when on a motorbike. No need to be fumbling for cards.
2026幎8æ7æ¥
M6toll ããã®åç
Hi Mr Breen, Thanks for your review and I am pleased that the account works for you on your motorbike. Please feel free to reach out should you require anything further Kay@M6toll
Breeze pass renewal.
Had to re new my breeze pass and was super easy to do so.
The staff are amazing should you have any issues.
Love the toll road makes my life easier. Payment super easy as always.
2026幎8æ7æ¥
M6toll ããã®åç
Hi Jac, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Pardeep, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
The company have always dealt with anyâŠ
The company have always dealt with any issues I have raised in a very timely fashion and with result that was more than satisfactory to me.
2026幎8æ10æ¥
M6toll ããã®åç
Hi Andrew, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Promptly answered and stayed on theâŠ
Promptly answered and stayed on the line until I had my account set up.
2026幎8æ12æ¥
M6toll ããã®åç
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
My nightmare solved
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the traffic to get back onto the motorway. My biggest nightmare solved. Thank you.
2026幎8æ12æ¥
M6toll ããã®åç
Hi Christine, Thanks for your review and I am pleased that the account works for you . Please feel free to reach out should you require anything further Kay@M6toll
I was wrongly charged but M6 Toll wereâŠ
I was wrongly charged but M6 Toll were quick to respond and rectify the error.
2026幎8æ12æ¥
M6toll ããã®åç
Hi Stephen , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi ,Ronnie thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
We had trouble presenting payment theâŠ
We had trouble presenting payment the cashier and latterly her colleagues action meant settlement was smooth and effortless thank you
2026幎8æ7æ¥
M6toll ããã®åç
Hi simon, thanks for your review and yourkind words regarding the service recieved. Please feel free to reach out should ypu require anything further. Kay@M6toll
The m6 toll is over priced!!
The m6 toll is over priced!!
Why is it so expensive?
£20 to run my van on a road which should decrease traffic on the m6 through Birmingham.
2026幎8æ10æ¥
M6toll ããã®åç
Hi Richard We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Toll Barrier problems
prompt response and a proper investigation into the problem with good advice from Collin Weston
2026幎8æ4æ¥
M6toll ããã®åç
Hi , thanks for your review and the positive comments regarding the service you received frtom Colin. I will ensure these are passed onto him
Please feel free to reach out, should you need any further support Kay@M6toll
I was impressed with the speed of yourâŠ
I was impressed with the speed of your reply to my query, unfortunately, it wasn't the answer which I hoped for. But it gave me relevant information. I will still use the Toll Road as it is a great road
Thank you
2026幎8æ11æ¥
M6toll ããã®åç
Hi Valerie, thanks for your review and the positive comments regarding the service you received.
I am sorry you did noyt get the outcome you hoped for, but please register for the Mobility scheme for future journeys
Please feel free to reach out, should you need any further support Kay@M6toll
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã