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M6toll レビュヌ 

754
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TrustScore 5段階評䟡の3.5

3.6

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5぀星のうち3の評䟡

It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... もっず芋る

䌁業が回答したした

䌁業情報

  1. 運茞サヌビス
  2. 有料道路の䌑憩斜蚭

圓該䌁業による蚘述

The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.

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3.6

たあたあ

TrustScore 5段階評䟡の3.5

754件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 98に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.6

すべおのレビュヌ

(754)

過去12か月のレビュヌ数: 516件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Excellent customer service

Excellent customer service. Very impressed. Great communication in a very timely manner. Thank you.

2026幎8月19日
M6toll ロゎ

M6toll からの回答

Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll

5぀星のうち5の評䟡

Very good customer service

I made a mistake and paid two times in a very short distance, , when contacted the customer service, they adjusted the payment and refunded back the extra toll charge i paid

2026幎8月13日
M6toll ロゎ

M6toll からの回答

Hi Ajmal thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll

5぀星のうち4の評䟡

Vehicle Height

Answered my question fully but I still think my vehicle is 1.28 at the point it gets measured.

2026幎8月13日
M6toll ロゎ

M6toll からの回答

Hi Tim, thanks for your review. Please feel free to reach out should you require anything further. Kay@M6toll

5぀星のうち5の評䟡

Positive experience

Great experience, very quickly responded to my email. Very happy with the service and information provided.

2026幎8月12日
M6toll ロゎ

M6toll からの回答

Hi Natalie thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll

5぀星のうち5の評䟡

Prompt and fair response

2026幎8月19日
M6toll ロゎ

M6toll からの回答

Hi Alan, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll

5぀星のうち4の評䟡

Good customer service

Good customer service. Toll pricey

2026幎8月19日
M6toll ロゎ

M6toll からの回答

Hi Pauline thanks for your review and the positive comments regarding the service you received.
I have noted your comments reagrding the price
Please feel free to reach out, should you need any further support Kay@M6toll

5぀星のうち5の評䟡

how fast they was getting back and


how fast they was getting back and informing about things i needed to know

2026幎8月19日
M6toll ロゎ

M6toll からの回答

Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll

5぀星のうち1の評䟡

Totally dissatisfied with the response

Totally dissatisfied with the response.
How can I be charged £12 for a journey and then £20.20 for the return in the same vehicle. Complete madness.

2026幎8月19日
M6toll ロゎ

M6toll からの回答

Hi Karen, thanks you for your review. Please contatct the team on 0330 660 0790 to review your journey. Kay@M6toll

5぀星のうち4の評䟡

You responded quickly to my refund


You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the fee.

2026幎8月19日
M6toll ロゎ

M6toll からの回答

Hi Derek, Thanks for your review and your positive comments regarding the service your received.
The weekend M42 closures were well signposted on the M6 and surrounding routes. There was also information regrding the weekend closure on our website and on our social channels.
I appreciate that the M42 closures are frustrating. Please do check our website again before journeys as there are further weekend M42 closures due to HS2 works scheduled for September
if you need anything else, please do reach out. Kay @M6toll

5぀星のうち1の評䟡

Hopeless service

Hopeless service

Earlier in the year, I hired a car. I used it on the M6 toll

Six months after I handed it back, someone else used the same car on the toll

I was charged

I contacted them to let them know

I was told it is n the small print and although there was no disputing that it was not my car and not my journey, they’ve kept the money

Faceless, unconcerned about people, money for old rope

2026幎8月19日
M6toll ロゎ

M6toll からの回答

Hi and thanks for your review hank you for your feedback. We're sorry to hear you were disappointed with your experience.

As set out in our Terms and Conditions, customers are responsible for keeping their vehicle list up to date and removing vehicles they no longer own or use. Because the vehicle remained registered to your account, the charge was applied in line with those terms.

We appreciate this wasn't the outcome you were hoping for, and we understand your frustration. Thank you for taking the time to share your comments with us. Please reach out to the team, should you require anything further Kay@M6toll

5぀星のうち5の評䟡

Great communication from staff

Great communication from staff

2026幎8月11日
M6toll ロゎ

M6toll からの回答

Hi , Lynda thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll

5぀星のうち5の評䟡

Excellent response from the person I


Excellent response from the person I spoke to and completed my application for me.

2026幎8月18日
M6toll ロゎ

M6toll からの回答

Hi Dr Melia , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll

5぀星のうち1の評䟡

See my formal complaint about pricing

2026幎8月17日
M6toll ロゎ

M6toll からの回答

Hi Mr Pilkington and thanks for you review. Copilot said:

Thank you for your feedback. We understand that seeing a pre-authorisation on your account can be frustrating.

M6toll pricing is based on the number of zones travelled through. When you tap your card at the toll plaza, you have not yet completed your journey, so we do not know the final toll amount. For this reason, a pre-authorisation for the maximum toll charge for your vehicle class is placed on your card.

Once you leave the road, your journey is calculated using your entry and exit points, the correct toll is charged, and the pre-authorisation is released by your card provider.

We appreciate your comments and hope this helps to explain why the pre-authorisation was applied.

Please feel free to reach put to the team, should you require anything further. Kay@M6toll

5぀星のうち4の評䟡

The issue was almost resolved through talking


The issue was resolved through talking to an advisor, however, I had to keep going back on emails as it seems elements were not updated on the system. At this moment I am still unsure if my account will be active and in credit as the email correspondence following the in person discussion on the phone dont reassure me.

2026幎8月18日
M6toll ロゎ

M6toll からの回答

Hi Daniel, thanks for your response, and I am sorry your emails did not resolve your issue. I will pass this feedback on. Please feel free to reach out should you require anything further. Kay@M6toll

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