What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... ãã£ãšèŠã
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It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... ãã£ãšèŠã
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Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... ãã£ãšèŠã
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Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... ãã£ãšèŠã
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The M6toll isnât just a road. Itâs a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
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Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, è±åœ
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.6
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Steve was very patient and helped meâŠ
Steve was very patient and helped me finalise my M6Toll
Set up.
2026幎8æ6æ¥
M6toll ããã®åç
Hi Allan, thanks for your review and the positive comments regarding the service you receivedfrom Steve. I will ensure these comments are passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Vasileolari, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Easy
Easy. Free flowing. Stress free. Well maintained. Far easier than using motorway.
If I have ever raised a query (either by phone or chat box), it has always been dealt with promptly & efficiently. Ruth is so supportive
Quite expensive, so don't do it all the time
2026幎8æ6æ¥
M6toll ããã®åç
Hi Julie, thanks for your review and the positive comments regarding the service you received from Ruth. I will ensure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
2 separate journies charged same day
The 2 journies I made appeared on the same day on my account..which was not great as I thought I had been charged twice
2026幎7æ30æ¥
M6toll ããã®åç
Hi Mary, thanks for your review. I am sorry for the confusion regarding your journeys. It can take up to 48 hours for us to request final settlement from your bank, and it looks like we requested them both on the same day. Please do feel free to reach out should you require anything further. Kay@M6toll
M6toll ããã®åç
Hi Dennis, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi James, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Steve Nicholls was ever so helpful andâŠ
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appreciated his help and am so grateful for that. Have a great week if you read this mate. You are a TOP MAN :)
2026幎8æ6æ¥
èªçºçãªã¬ãã¥ãŒ
M6toll ããã®åç
Hi Phil thanks for your review and the positive comments regarding the service you received from Steve. I will ensurethese are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
Actual scam
Actual scam. You can easily accidentally end up on here. Signage is silly. Absolute rip off.
2026幎6æ9æ¥
M6toll ããã®åç
Hi Raia, thanks for your reiew. The signage on the approaches from the M42 and the M6 and local roads are manged by National Highways not the M6toll and they are in accordance with other road signs.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged me on my motorbike again onâŠ
Overcharged me on my motorbike again on 17th July, despite emails back and forth still no refund 6th August
..shocking
2026幎8æ5æ¥
M6toll ããã®åç
Hi Phil, and thank you for you rreview. I am sorry you were overcharged whilst using the road. If you have not yet had confirmationof your refund, please reach out on 0330 660 0790 and we will look at this straight away for you Kay@M6toll
I really disliked the fact I got overâŠ
I really disliked the fact I got over charged on an over charged price.
£12 for one way is a silly amount of money. Then to kick me in the face, you charged me £17.30. I had this resolved but this needs to be looked into. Half the price or £10 return.
2026幎7æ24æ¥
M6toll ããã®åç
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Great Customer Support
Appreciate the understanding, support and smooth quick responses.
2026幎8æ4æ¥
M6toll ããã®åç
Hi CJ, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Elizabeth, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
helpful staff. Solved my problem within no time
The staff over the phone was really helpful and did the justice by refunding me my extra spent money. They were quick and helpful
2026幎8æ4æ¥
M6toll ããã®åç
Hi Madiha thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Email was sent back to me with aâŠ
Email was sent back to me with a receipt straight away.
2026幎7æ28æ¥
M6toll ããã®åç
Hi Claire thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Got double charged by using theirâŠ
Got double charged by using their automatic barrier system, but still asked for phone payment. Then they didn't sort it...
2026幎7æ21æ¥
M6toll ããã®åç
Hi Iain, thank you for your review, and I am sorry for the issues you have experienced. If this is still not resolved, please can you call one of the team on 0330 660 0790 Kay@M6toll
Second time in 2 months ive beenâŠ
Second time in 2 months ive been overcharged and left waiting for a month and still no refund.
Shocking
2026幎7æ22æ¥
M6toll ããã®åç
Hi Phil, I can see you have submitted 2 reviews. Please call one of the team on 0330 660 0790 if your issue has not been resolved Kay@M6toll
Very helpful customer service
The lady who took my call was very friendly and really helpful, ensuring that my enquiry was resolved by the end of the Call.
It was nice to talk with a human for a change instead of chatting to a bot !!
2026幎8æ3æ¥
M6toll ããã®åç
Hi Graham thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Jaky thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Helpful when I was being a bitâŠ
Helpful when I was being a bit ridiculous at sorting out my password, actually rang me to check I was OK with it.
2026幎7æ27æ¥
M6toll ããã®åç
Hi Judith, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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