I spoke to the shop owner before I placed my owner. He was so helpful and polite. He reassured me I would receive my dress on time to be altered and he was exactly right. The dress was in PERFECT cond... もっと見る
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I worked with Simon via text chat. He was very quick to respond, thorough, and knowledgeable in his answers. I highly recommend working with Madame Bridal.
企業が回答しました
i placed an order on Saturday May 2 for a first communion dress needed on May 9 - Friday May 8 would be 5 business days. i paid 70$ for 5 day shipping. i did not receive the dress until may 11. i’ve a... もっと見る
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I unfortunately had to refund my first order due to low stock of item. Fortunately for me, i messaged the support phone number and was met with the sweetest customer service. She was patient with me a... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
連絡先
Congress Avenue 801, 33426, Boynton Beach, 米国
- madamebridal.com
4.2
ほぼ満足
479件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 68％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I got sent the wrong dress and I can’t…
I got sent the wrong dress and I can’t get in contact with customer service
2026年4月7日
Madame Bridal からの回答
Thank you, Yessinia, for taking the time to share your feedback. We’re sorry to hear about the frustration you experienced and want to assure you that your order was reviewed carefully on our end.
According to our shipping records, the correct dress was shipped for your order and fulfilled exactly as purchased from Madame Bridal
. That said, we completely understand how upsetting it can feel if something doesn’t look right when it arrives, and we want to help make sure everything is fully clear for you.
We also want to sincerely apologize if you had difficulty reaching customer service. That is never the experience we want for our customers. You can always contact us directly through our customer support line or website chat for faster assistance, and our team is always happy to review your order details, photos, or any concerns in real time.
If you’re still unsure about your shipment or feel something may be off, please reach out again so we can walk through it with you and make sure everything is fully resolved. We appreciate your feedback and the opportunity to improve your experience with Madame Bridal
.
Great Communication!!
When I ordered my Sherri Hill dress, there was a 3-month wait until it shipped, which I was unaware of. They immediately emailed and texted me telling me when it would be delivered and If id still liked to have it delivered. I got the dress in yesterday, and it's absolutely perfect.
2026年4月10日
Madame Bridal からの回答
Thank you so much for your kind review! We truly appreciate your patience with the shipping timeline and are glad our team could keep you informed every step of the way. It means a lot to hear that your Sherri Hill prom dress arrived and that it’s absolutely perfect for you—there’s nothing better than that moment!
Meanwhile enjoy your prom dance and have a wonderful memory.
If you ever need anything else, we’re always here to help. Enjoy your beautiful dress! 💕
Amazing customer service, exceptional dress!
I had been hunting for a dress for my daughter. I had placed several orders with other stores that showed 'in stock' but then got cancelled. I'm so lucky I found madame bridal when I did! I chatted with customer service via text and they confirmed they could actually get us the dress. They even price matched for us! The dress shipped quickly and was at our door in three days. The dress is gorgeous and we're so thankful. I would highly recommend them.
2026年4月9日
Madame Bridal からの回答
Thank you so much for your wonderful review of Madame Bridal! We’re thrilled we could help you find the perfect dress for your daughter after your experience with other retailers. Our team takes pride in providing accurate availability, fast shipping, and reliable customer service, so it means a lot to hear that our text support and confirmation gave you peace of mind.
We’re also happy we could offer a price match and get your dress delivered quickly—there’s nothing better than seeing a gorgeous dress arrive right on time! Your recommendation truly means the world to us.
Thank you again for choosing Madame Bridal—we hope your daughter loves her dress and has an unforgettable occasion! ✨
Dress is perfect
Dress is perfect! Fits perfect ! Had a great experience with Madame Bridal! Will highly recommend!
2026年4月9日
Madame Bridal からの回答
Thank you so much for your kind words and for choosing Madame Bridal! We’re thrilled to hear your dress fits perfectly and that you had a great experience with us. Providing beautiful, well-fitting dresses and exceptional customer service is what we strive for every day.
We truly appreciate your recommendation and look forward to helping you again whenever you need the perfect dress for your next special occasion! ✨
Easy to work with
Easy to work with, friendly staff, very accommodating. Much appreciate al the help.
2026年4月9日
Madame Bridal からの回答
Thank you so much for your kind review of Madame Bridal! We’re delighted to hear that you found our team easy to work with, friendly, and accommodating. Providing a smooth, stress-free dress shopping experience is always our goal.
We truly appreciate your support and are so glad we could help. We look forward to assisting you again whenever you need the perfect dress for your next special occasion! 💕
This company has AWESOME customer…
This company has AWESOME customer service. Brad was amazing!!
Super quick delivery!!
2026年4月9日
Madame Bridal からの回答
Thank you so much for your 5-star review of the Alyce Paris 62144 High Slit Tiered Ruffle Skirt Prom Dress! We’re so happy to hear you loved this stunning style—it's truly a standout choice for prom or any special occasion.
At Madame Bridal, we’re committed to offering authentic designer dresses like Alyce Paris with excellent customer service and a smooth shopping experience. Your feedback means so much to us, and we’re thrilled we could help you find the perfect prom dress.
Thank you again for choosing Madame Bridal—we hope you feel amazing wearing your Alyce Paris 62144 dress! ✨
Easy Ordering
Ordering from the owner (very patient, knowledgeable, sweet man) was so easy! He promised my dress by the middle of June when other shops said first of July was the earliest date possible. My dress arrived APRIL 6th!!! Dress is beautiful and very well made. Thank you, Mr Simon!
2026年3月31日
Madame Bridal からの回答
Thank you so much for the glowing review! We are thrilled that your MGNY by Morilee 71622 dress arrived so early. At Madame Bridal, we specialize in helping Mothers of the Bride and Groom find the perfect gown with realistic shipping timelines. Mr. Simon loves sharing his expertise on the MGNY collection, and we are so glad he could get your Mother of the Bride dress to you by April instead of July! We appreciate your trust in our boutique
Dress came quick and was in good…
Dress came quick and was in good condition. I’m happy with my purchase and I’m excited to wear it for prom. I would recommend for people looking for prom dresses or any formal events.
2026年4月3日
Madame Bridal からの回答
Thank you for the wonderful review! We are so glad your Ladivine J871 prom dress in silver arrived quickly and in perfect condition. This metallic A-line gown is a top choice for Prom 2026, and we’re thrilled you’re excited to wear it. At Madame Bridal, we take pride in offering a curated selection of formal evening gowns with fast, reliable shipping. We appreciate your recommendation to anyone searching for the perfect prom dress!"
I found a dress online that I loved
I found a dress online that I loved. I looked up where I could buy the dress. I was directed to Madame Bridal. I called and spoke with Simon and over the phone I ordered the dress. I absolutely love the dress. I bought it for my son’s wedding this November 2026. I will be heading back to Florida in October to have some alterations done. Simon is very helpful and great to work with. Thank you Simon!
2026年2月3日
自発的なレビュー
Madame Bridal からの回答
"Thank you so much for your kind words! We are thrilled that you found the perfect Mother of the Groom dress for your son’s November 2026 wedding. Simon is a dedicated expert here at our Boynton Beach, Florida bridal boutique, and he loves helping clients find 'the one' over the phone or in person. We look forward to seeing you back in Florida this October for your formal dress alterations to ensure a perfect fit for the big day. Thank you for choosing Madame Bridal for your special occasion wear!"
Exact Dress We Wanted w/Fast Shipping
We found a prom dress in a shop while traveling and did't want to have to travel home with it. Found the exact dress on Madame Bridal and ordered it for less. We were a little skeptical after reading some of the reviews, but we got the exact dress we expected in prefect condition. Very pleased!
2026年3月30日
Madame Bridal からの回答
"Thank you for sharing your experience! We are so happy we could help you find the exact Amarra 89527 black/nude prom dress you were looking for at a better price. At Madame Bridal, we take pride in offering authentic designer prom dresses with fast, reliable shipping. We know that reading online reviews can be daunting, so we appreciate you letting others know that you received your gown in perfect condition. Enjoy your beautiful Amarra prom gown!"
A pleasant and trustworthy experience
First of all, I would like to give a thank you to Madame bridal, usually I don’t put my trust in into companies that have to ship from another state ,I took a chance on Madame bridal and getting my daughter the dress size that she needed and we are in Texas the gentleman which is the owner I cannot remember his name, but he was very helpful. I received the dress in less than 10 days. My daughter was ecstatic. It was beautiful, barely barely wrinkled at the train of the dress. I am very pleased with this company and I hope anyone that orders their dress from Madame bridal will have the same experience that I did. I am extremely grateful cause I could not find that particular dress in my daughter’s size anywhere so thank you Mr. Madame bridal.❤️❤️❤️❤️
2026年3月26日
Madame Bridal からの回答
"Thank you so much for your kind words! We are thrilled that we could help you find that specific Ellie Wilde EW37063 prom dress in red when no one else had her size. Our owner takes great pride in personally helping families navigate the prom shopping process, especially for out-of-state orders from Texas to Florida. We’re so glad the size 2 fit perfectly and arrived quickly! Thank you for trusting Madame Bridal for your daughter's big prom night."
Amazing service that was personalized…
Amazing service that was personalized and made my daughter feel like a princess.
2026年3月3日
Madame Bridal からの回答
Thank you for your beautiful review! We are so happy to hear that your daughter felt like a princess in her Sherri Hill 56932. Choosing a Sherri Hill prom gown is always a special moment, and we are honored that our team could provide the personalized service you both deserved. That Periwinkle color is absolutely stunning and such a unique choice for this season! Thank you for choosing Madame Bridal."
The prices are good but you need to…
The prices are good but you need to read carefully before buy it. Because there's no returns or exchanges. Its better if you look and try your dress in the store
2025年12月18日
Madame Bridal からの回答
"It is disappointing to see a review that omits the most critical part of the transaction. While you mention our clear no-return policy, you failed to mention that you have kept the dress without providing payment after initiating a chargeback. Attempting to keep a high-end designer gown while simultaneously forcing a refund through a bank is a practice known as 'friendly fraud.' We are a dedicated boutique, and while our prices are indeed good, they rely on honest transactions between the store and the client."
Mother of the Groom Jovani beaded gown
Gown is well made came in early yayyyy I lost weight so it was too big as I expected had it altered and it fits like a glove!
2025年12月4日
Madame Bridal からの回答
"Thank you for sharing your experience! We are so glad to hear that your Jovani gown arrived early and that the quality met your expectations for such a special occasion. It is wonderful that you were able to have it altered to fit like a glove for your son’s wedding. We take great pride in the craftsmanship of our beaded gowns, and seeing that you chose to keep, alter, and wear this piece confirms why Jovani is such a favorite. We wish you a wonderful time at the wedding!"
Ordered dress and dress didn't fit so…
Ordered dress and dress didn't fit so returned dress. Tracking shows Madame Bridal received dress back. They kept my $700 plus and got their dress back. Sheer robbery. I am still making payments on dress madame bridal has and has probably sold again and gotten more money for it. Im disappointed, angry, disgusted with this company. Please do not buy from them or you will get robbed.
2025年7月23日
自発的なレビュー
Easy Prom Dress Experience
When searching for my prom dress, the entire process was very easy due to their very in-depth website. It allow me to easily find the dress that I wanted the color that I wanted the style that I wanted and at a price that I am very happy with the shipping was pretty fast and I very much loved the dress that I picked out.
2026年3月19日
Madame Bridal からの回答
"Thank you so much for the kind words! We are thrilled that you found the perfect Ladivine navy fringe gown using our website. We work hard to ensure our descriptions and color options are as in-depth as possible to make the search stress-free. It’s wonderful to hear the shipping was fast and that you loved the final look. You’re going to look amazing at prom!"
Customer service
I need to exchange my dress,I emailed, nobody answer me so I called they just keep saying send us the email so I send the email again still nobody answer
2026年3月18日
Thank you they had one dress left this…
Thank you they had one dress left this was great as long as dress fits!
2026年3月17日
Madame Bridal からの回答
"We are so happy you loved your black and gold LaDivine gown! That color combination is absolutely stunning and a classic choice for prom. It’s wonderful to know you had a 5-star experience with us. Thank you for the support!"
Exchange/Return Policy does not work for every situation
I have ordered from Madame Bridal every year for an event dress. This year the dress I tried on locally fit and the dress I ordered from them same dress and size did not fit. They will not take the dress back, They stated they can only do an exchange. I did not have time for the exchange process and I had to order the correct size. I now have a dress that fits and one that does not. I am now stuck with an extra dress that does not fit. I will buy locally from now on.
2026年3月19日
自発的なレビュー
Madame Bridal からの回答
"Thank you for sharing your feedback. We take all concerns seriously; however, we are unable to locate a record of a multi-year purchase history or a recent order matching these details in our system. Because bridal and evening wear are high-specialty items, our designers maintain strict return policies to ensure every customer receives a brand-new, unworn gown. We always strive to provide clear sizing guidance and exchange options within those constraints. If you have an order number, please reach out to us directly so we can verify this account and assist you."
Great customer service when ordering my…
Great customer service when ordering my daughter’s prom dress. Fast shipping and the Jordani dress is exquisite. So happy with my experience.
2026年3月12日
Madame Bridal からの回答
"Great customer service... Fast shipping and the dress is exquisite!" 🌟🌟🌟🌟🌟
We love starting the week with feedback like this! Shipping out high-end styles like Jovani 44369 requires a touch of care and a lot of speed—and we love making it happen for our prom families.
Congratulations to the lucky prom-goer who will be wearing this gorgeous green gown!
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