Magicshineuk レビュー 

216
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

I've been really impressed with the Magicshine MJ-906SE. The light is incredibly bright, well made, and offers excellent value for money compared to many alternatives. It's perfect for night ridin... もっと見る

5つ星のうち5の評価

I bought my Seemee R300 Radar and already almost one year , filling better with protection from behind. In the beginning connection was not possible to work properly, but already 5 months ago problem... もっと見る

5つ星のうち5の評価

Bought some Magicshine VTG1000 lights for my Brompton. I've been using them over the winter, into the spring and even as daytime running lights during summer. I absolutely love them. They feel premium... もっと見る

5つ星のうち4の評価

Great prices, excellent quality lights own 3 different ones. Also the Sunglasses are again top quality and well priced, have a pair of Sungod but normally go for the Magicshine ones . Always recommend... もっと見る

企業情報

  1. バイク アクセサリー専門店

当該企業による記述

Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

216件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 16%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(216)

過去12か月のレビュー数: 71

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service

I’ve always had great service from MagicShine, anything I’ve ordered is always shipped very quickly. I had an issue with my light so sent a message at 9pm, the team responded straight away. Fantastic service!

2024年3月6日
自発的なレビュー
5つ星のうち5の評価

Great service

Great service, had an issue with the website accepting credit card details, contacted Nick at Magicshine and he was extremely helpful and sorted my order for me.
Light is very good and extremely bright.

2024年2月28日
5つ星のうち5の評価

Fast delivery to Switzerland

Delivery to Switzerland was within a few days and without any problems. The windbreaker bicycle glasses meets my head even when I do not have a narrow head. I did not yet wear it during a ride, but from how it fits my face I don"t expect any negativ surprises

2024年2月23日
5つ星のうち3の評価

Poor quality leads

Poor quality leads
Great lights for riding in the woods
Only issue is the lead to the battery fails after 6 months. My second lead I had to pay for as it failed just after the warranty ran out. Considering that was the second time they could have offer to replace it.
£20 every six months is pretty poor

2024年2月8日
5つ星のうち4の評価

Potentisima

A la luz le doy un 10 pero al envío con pago extra (aduanas) desde Inglaterra un 0 ya que en la tienda ponía que todos gastos de envío estaban incluidos. Lo importante un 10 a la luz

2024年2月5日
Magicshineuk ロゴ

Magicshineuk からの回答

As this was an international sale these take alittle longer to arrive, see your order as been delivered now.

5つ星のうち5の評価

A Good Product

A good product, at a very keen price, delivered promptly. I am very pleased with the service and glasses that I have bought.

2024年2月1日
5つ星のうち5の評価

Great customer care

Great customer care. Thank you - contacted me directly via phone in response to my emailed query. Offered refund for a purchase I made that didn't quite reach my address because I had not given my house number !! What an idiot I am. Product was returned to Magicshineuk and refunded (-P&P of course...cos I am a daft).

2024年1月31日
5つ星のうち1の評価

Shocking customer service

I'm a reasonable person but…
I purchased a pair of cycling glasses. Glasses arrived, tried them on and they didn't suit me so of course wanted to return them. Nothing wrong with that, after all buying online is essentially buying blind as we’re just going off reviews and pictures. It’s not like walking into a bricks and mortar store and trying before you buy.
And herein is where the rubbish customer service begins... When I requested to return them for refund, I was told that as I'd removed them from the case and tried them on, I couldn't return them for hygiene reasons… I’m sorry, what?? Hygiene reasons? My polite reply was simply that you cannot expect a customer not to try on the item they’ve just bought and could you point me in the direction of your returns policy stating this (having already scoured there website, I knew that this didn’t exist).
Needless to say no response has (and likely never will be) received..
They seem ignorant to the DSR (Distance Selling Regulations) and are breaking the law by not accepting the return. Staying silent on the assumption that you’ll get bored and go away. Well like other reviews on here I’ll be getting my money back whether they like it or not.
Such as shame as I’ve purchased two expensive MTB lights from them and they’ve now lost me as a customer for good and because I’m annoyed, I’ll do my best not to recommend them to anyone.
Buy from them at your peril. Just read the other reviews. Great if all goes well, but if it doesn’t you have been warned..

2024年1月31日
Magicshineuk ロゴ

Magicshineuk からの回答

Good afternoon Pete, any unwanted items need to come back to us unused, as you mentioned they have been worn we cannot offer a refund, we can happily credit note you if returned. Please state our returns policy.
"In the case of unwanted products these must be returned in the same condition that they were despatched to you and must be unused. They must also include all original packaging and documentation. Any damage or loss to either the product, packaging or the documentation may affect the amount of refund made."

5つ星のうち5の評価

Brilliant quality

Brilliant quality, bright lights and great battery life.

The right settings and the right light has enough power to burn bright all night.

Have been using mine for over 3 years now and couldn't be more impressed.

Not had to use customer service, but contact and advice was really friendly and very helpful.

Would recommend!

2024年2月7日
自発的なレビュー
5つ星のうち1の評価

One month on, nothing from them despite chasing

The web site address suggests this company is UK-based but my experience suggests not. Almost a month on from placing my order nothing has arrived. The tracking information states my lights haven't even reached the Royal Mail. No response to my chase up email. Only order from here, if you are happy for a potentially long wait and no customer contact

2024年2月4日
自発的なレビュー
Magicshineuk ロゴ

Magicshineuk からの回答

Good afternoon, we have emailed you a response. Royal mail have now confirmed the parcel has been lost we have to wait 10days for them to confirm, a new light will be sent today. Sorry for the inconvenience.

5つ星のうち5の評価

fantastic lights with great runtime

I have purchased a fair few lights and accessories and am a regular night rider. For the money magicshine lights cant be beat.My monteer v2 6,500 lumen light is brighter than any other lights that my mtb club use (that is unless anyone else suddenly buys the magicshine 8000 or 12,000 versions) and the runtime is amazing. We have people using exposure and hope and they are great but are costly and offer less power.
I will happily be buying from magicshine again if i need anything else. I had a battery go bad just under a year but not only was the battery replaced i was also offered a healthy discount on an even better light. The customer service is amazing.

2024年2月2日
自発的なレビュー

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