MagnetChess レビュー 

MagnetChess からの回答

2026年4月12日

Hi KJ,

Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.

We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Kalhari,

Thank you for your update and for confirming that your order has now been delivered.

We sincerely apologize for the delay and, more importantly, for the lack of communication you experienced. During the holiday period, we faced an unusually high volume of orders, which unfortunately led to shipping delays. In some cases, parcels were delayed or mishandled by the courier, and we regret that your order was affected.

That said, we fully acknowledge that our response time and customer support did not meet the standard we aim to provide. Your feedback is important to us, and we are actively working to improve both our logistics coordination and our communication so this does not happen again.

We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Logan,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating it is when an order appears not to arrive and when you feel you haven’t received a response. This is not the experience we want for our customers.

We want to assure you that we are a legitimate business and not a scam. We process and fulfill all orders, and when issues occur, we work to resolve them with the courier or fulfillment partners. However, during peak periods, delays and communication backlogs can unfortunately happen.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

We sincerely apologize for the inconvenience and would like the opportunity to investigate your order and help resolve this properly. Please contact us directly with your order details so we can assist you further.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Bonjour Perrine,

Merci de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés de la frustration et de la déception que vous avez ressenties.

Nous comprenons à quel point il est contrariant de ne pas recevoir une commande comme prévu, surtout en période de forte affluence. Ce n'est pas l'expérience que nous souhaitons offrir à nos clients, et nous vous présentons nos sincères excuses.

Pendant les fêtes, nous avons connu une augmentation soudaine du nombre de commandes suite à un buzz sur les réseaux sociaux, ce qui a entraîné des retards au niveau de l'expédition, de la livraison et des réponses du service client. Certaines commandes sont traitées par des partenaires à l'étranger, ce qui peut également avoir une incidence sur les délais de livraison.

Nous comprenons également vos préoccupations et les prenons très au sérieux. Nous tenons à vous assurer que nous sommes une entreprise légitime et que nous travaillons activement à l'amélioration de notre service et de nos opérations.

Nous vous serions reconnaissants de nous permettre d'examiner votre commande et de vous aider à résoudre ce problème de manière satisfaisante. Veuillez nous contacter en nous fournissant les détails de votre commande afin que nous puissions vous aider dans les meilleurs délais. Merci de votre patience.

Cordialement,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi John,

Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.

We understand how disappointing it is not to receive your order and not get a response despite reaching out multiple times. This is not the experience we want for our customers, and we sincerely apologize.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

We would really appreciate the opportunity to resolve this for you. Please contact us with your order details or the email used to place the order so we can urgently investigate and arrange a refund or suitable resolution.

Thank you for your patience.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Daniela,

Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.

We understand how disappointing it is not to have received your order and not to receive a response to your emails. This is not the experience we want for our customers.

We also want to clarify that we are a legitimate business and not a scam. We process and fulfill all orders, and we are committed to resolving any issues that arise.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, tracking links may not display correctly, which can cause confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times.

We sincerely apologize for the inconvenience and would appreciate the opportunity to look into your order and resolve this for you. Please contact us with your order details so we can assist you as quickly as possible.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi Oscar,

Thank you for your feedback, and we’re very sorry for the frustration and disappointment you experienced.

We completely understand how upsetting it is to wait for an order, deal with non-working tracking links, and not receive timely responses. This is not the experience we want for our customers, and we sincerely apologize.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times.

We’re glad to hear your order has now arrived and that you’re happy with the product quality. We also understand your concerns regarding the overall experience, and we take this seriously as we continue working to improve our service and communication going forward.

Thank you again for taking the time to share your honest feedback.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi Janice,

Thank you for your feedback, and we’re very sorry for the frustration and inconvenience caused.

We understand how disappointing it is not to receive your order within the expected time and not get updates on its status. This is not the experience we want for our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi Dale,

Thank you for your feedback, and we’re really sorry for the frustration and inconvenience you’ve experienced.

We understand how disappointing it is for your order to arrive late or not arrive at all, especially when it was intended as a Christmas gift. This is not the experience we want for our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

We’re truly sorry for the difficulty you’ve had reaching us. Please contact us with your order details so we can look into this urgently and make it right for you as soon as possible.

We would appreciate the opportunity to resolve this for you promptly. If you still haven’t received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi Adam,

Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.

We understand how upsetting it is to face delays, unclear tracking, and not receive a response after reaching out. This is not the experience we want for our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, and in some cases tracking links may not update correctly or may appear broken, which can cause confusion.

We would really appreciate the opportunity to resolve this for you. Please contact us with your order details so we can urgently investigate and arrange a suitable resolution as quickly as possible.

Thank you for your patience, and we’re sorry again for the inconvenience caused. We truly value your feedback and will use it to improve our service going forward.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi There,

Thank you for your feedback, and we sincerely apologize for the experience you’ve had.

We understand how frustrating it is to experience significant delays, lack of updates, and difficulty receiving a response after reaching out. This is not the standard of service we aim to provide.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch and delivery. Some orders are fulfilled through overseas partners, and tracking updates may not always reflect real-time progress.

We would appreciate the opportunity to resolve this matter for you. Please contact us with your order details so we can urgently investigate and provide an appropriate resolution.

Thank you for your time and understanding.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi Roger,

Thank you for your feedback, and we’re sorry for the frustration this has caused.
We understand your concerns regarding delays and communication. This is not the standard we aim to provide, and we sincerely apologize.

We are a legitimate business and do not ignore customer concerns. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.

Thank you for your patience and understanding.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi VC,

Thank you for your feedback, and we’re sorry to hear about your experience.

We understand your frustration regarding the delayed delivery, lack of response to your messages, and the issue with the product. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery timelines and quality control checks in rare cases.

We take this seriously and would appreciate the opportunity to resolve this for you. If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.

Thank you for your patience and understanding.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi Wendy,

Thank you for your feedback, and we’re sorry for the frustration this has caused.
We understand your concerns regarding delays and communication. This is not the standard we aim to provide, and we sincerely apologize.

We are a legitimate business and do not ignore customer concerns. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.

Thank you for your patience and understanding.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月13日

Hi Betsy,

Thank you for your feedback, and we’re truly sorry for the experience you’ve had.

We understand how frustrating and disappointing it is to wait so long for your order, deal with non-working tracking, and not receive replies to your messages. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch and delivery. Some orders are fulfilled through overseas partners, and tracking updates may not always reflect real-time progress.

We genuinely regret the frustration this has caused and would like the opportunity to put this right. If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.

Thank you for your patience and understanding.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月14日

Hi L Duncan,

We sincerely apologize for the frustration and inconvenience this situation has caused. Due to a sudden increase in orders following a viral period during the holiday season, we experienced unexpected delays in order processing, shipping, and customer support response times. This also impacted our ability to provide timely updates.

We understand the concern this may have caused and regret that we did not meet your expectations. If you have not yet received your order, please provide your order number or email address so we can promptly investigate and resolve the issue.

Thank you for your patience and understanding.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月15日

Hi Jane,

We sincerely apologize for the delay and for the difficulty you experienced in arranging a return. We also regret not responding to your emails despite your repeated attempts, this is not the level of service we aim to provide, and we understand how frustrating this must be.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. However, we fully acknowledge that this does not excuse the lack of communication, and we take full responsibility.

We deeply regret the inconvenience caused, especially as your order was intended as a Christmas gift.

If you are still willing to proceed with a return, please contact us and we will assist you.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月14日

Hi Benjmain,

We sincerely apologize for the delay and for not responding to your emails regarding your refund request.

During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses.

We understand how disappointing this is, especially as the order was intended as a Christmas gift, and we truly regret the inconvenience caused.

Please send your order number or email so we can review and resolve this as quickly as possible. Thank you for your patience and understanding.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月14日

Hi Kate,

We sincerely apologize for the delay and for the lack of response to your refund request emails.

During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses.

We understand how frustrating and disappointing this has been, especially as the order was meant as a Christmas gift, and we truly regret the inconvenience caused.

If you have not yet received your order, please provide your order number or email address so we can promptly investigate and resolve the issue.

Thank you for your patience and understanding.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月16日 に更新

Hi there,

Thank you for sharing your experience, and we’re sorry for the frustration and concern this situation has caused.

We understand how disappointing it is to still be waiting and to have concerns about tracking updates and communication. This is not the experience we want for our customers, and we sincerely apologize for the delay.

Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfilment may also take longer than expected.

We would like to look into this for you and confirm the status of your order. If your order still hasn’t been received, please let us know so we can assist you promptly.

Thank you for your patience.

Kind regards,

MagnetChess