MagnetChess レビュー 

MagnetChess からの回答

2026年4月15日

Hi Edward,

Thank you for your message, and we’re very sorry to hear about your experience.

We understand your frustration regarding not receiving your order and the difficulty you had reaching us and tracking it. This is not the experience we want for our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, causing confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.

Please contact us directly with your order details so we can urgently look into this and resolve it for you as quickly as possible.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Mubeen,

Thank you so much for your wonderful review, we truly appreciate you taking the time to share your experience with us!
We’re delighted to hear that you and your sons are enjoying the game and that it brought such joy and laughter to your family. Knowing that it created special moments and happy memories like these truly means a lot to us.

We’re also very grateful for your patience and understanding with the shipping time during the busy holiday season. It really means a lot.

Thank you again for your support and for choosing MagnetChess. We hope it continues to bring your family lots of fun, laughter, and cherished memories for a long time to come.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Anna,

We’re very sorry to hear about your experience, and we completely understand your frustration especially after waiting this long and receiving a tracking link that isn’t working.

Due to the high volume of orders during the holiday period, some shipments were delayed, and in a few cases tracking links did not update correctly or parcels were mishandled by the courier. We sincerely apologize for the confusion and inconvenience this has caused.

We also want to reassure you that we are a legitimate business and take concerns like yours very seriously. If you still haven’t received your order, please contact us with your order number or the email used to place it. We’ll look into this right away and arrange a replacement to be sent out as a priority.

We take concerns like this seriously and would really appreciate the chance to resolve this for you.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月10日

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.

While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月10日

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.

While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月10日

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.

While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Ron,

We’re really sorry to hear about your experience, and we completely understand your concerns and frustration, especially after ordering before Christmas and still not receiving your item.

We sincerely apologize for the delays and for the issues you’ve encountered with our website. This is not the level of service we aim to provide. While the holiday period and sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses, as well as some courier tracking issues and longer international fulfillment times. We are truly sorry for the frustration and disappointment this has caused. We take full responsibility and are actively working to improve our service going forward.

We also want to reassure you that we are a legitimate business and take concerns like yours very seriously. We understand why you might feel uncertain given your experience, and we’re committed to resolving this properly.

If you still haven’t received your order, please reach out to us directly with your order number or the email used to place the order so we can investigate this as a priority. We will do everything we can to either locate your order or arrange a replacement or refund as quickly as possible.

Thank you for bringing this to our attention, we truly appreciate the opportunity to make things right.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Dave,

We’re really sorry to read your experience, and we completely understand your frustration. You placed your order expecting it to arrive before Christmas, and waiting this long without receiving it or getting proper updates is not the experience we want for any of our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.

We would truly appreciate the opportunity to make this right. If you could please reach out to us again with your order number or the email used to place the order, we’ll investigate immediately and arrange to resend your order as a priority.

We genuinely care about our customers and take feedback like yours very seriously. Thank you for your patience, and we hope to hear from you soon so we can resolve this properly for you.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月10日

Thank you for confirming that your order has been delivered. Please accept our sincere apologies once again for the delay, as well as for the poor communication you experienced throughout this process. We fully understand and regret the frustration and unnecessary stress caused by the lack of timely and clear updates, particularly when you were actively trying to obtain information about your order.

This level of service does not reflect the standards we aim to uphold. We take your feedback seriously and are currently reviewing our internal processes to improve both our communication and response times, so that situations like this do not occur in the future.

We truly value your patience and understanding despite the difficulties you encountered. Should you require any further assistance, please do not hesitate to contact us. We remain at your service and are committed to supporting you.


Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Alan,

Thank you for your feedback, and we are truly sorry to hear about your experience.

We completely understand your frustration regarding the long delay and that your order has not arrived. This is not the experience we want for any of our customers, and we sincerely apologize for the inconvenience.

We also want to clarify that we are a legitimate business and do not create or manipulate reviews. Our Trustpilot profile reflects genuine customer feedback, and ratings can vary based on individual experiences and delivery circumstances.

While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.

Please reach out to us directly with your order details so we can assist you further and make this right.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Neil,

Thank you so much for your kind and thoughtful feedback. We truly appreciate it.

We’re really happy to hear that MagnetChess is being enjoyed by you, your granddaughter, and even your adult sons. It means a lot to us that the game can bring different generations together in such a simple and fun way.

We also appreciate you re-ordering for extra magnets and recommending it to others. Your support and trust genuinely mean a lot to our team.

Thank you again for taking the time to share your experience. We’re very glad MagnetChess has become part of your family game time, and we hope it continues to bring you many enjoyable moments together.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Daniel,

Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.

We understand how disappointing it is not to receive your order, especially after tracking showed it had arrived locally. In some cases, final-mile courier updates may not display correctly, which can cause confusion, but this is not the experience we want for our customers.

We also apologize for the delay in our responses. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

We truly regret the inconvenience caused and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please reach out to us directly with your order details so we can assist you further.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Mj,

Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.

We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月10日

Thank you for reaching out, and we are truly sorry to hear about the experience you’ve had with your MagnetChess order. We completely understand your frustration and concern, especially given the lack of reliable tracking updates and the uncertainty this has created.

Please rest assured that your order is legitimate and not a scam. The delay and poor tracking experience fall far below the standard of service we aim to provide, particularly during the high-volume holiday period.

We understand how disappointing it is to feel left without reliable information, and we sincerely regret the impact this has had on your trust in us.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月10日

Hi Amy,

Thank you for taking the time to share your experience. We sincerely apologize for the distress, frustration, and inconvenience this situation has caused.

We understand your concerns regarding the delays, tracking issues, and lack of clear communication, and we regret that this has been your experience with us.
We are especially sorry that the tracking method and follow-up messages caused confusion or concern. This is not the level of transparency or service we aim to provide, and we acknowledge that we should have handled this more effectively.

During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier.

We truly regret that this situation has led to your current concerns. Please be assured your case is important to us, and we are committed to resolving it as quickly as possible.

We would appreciate the opportunity to resolve this for you. If you have not yet received your order, please contact us with your order number or email, and we will investigate and arrange a prompt resolution.

Thank you for your feedback. We take this seriously and are committed to making this right.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月10日

Hi Paloma,

Thank you for getting in touch, and we are very sorry to hear about your experience. We completely understand your frustration and disappointment, especially after not receiving your order and not getting a response to your emails.

This is not the level of service or communication we aim to provide, and we sincerely apologize for the inconvenience and concern this has caused. We also understand how upsetting it is to feel left without both your order and support.

During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier.

We would like the opportunity to resolve this for you as quickly as possible. Please provide your order number or the email used to place your order, and we will urgently investigate and work toward a prompt resolution.

Thank you for your feedback, and we truly appreciate the chance to put this right.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Sharon,

Thank you for your feedback, and we’re sorry to hear about your experience.

We understand your frustration regarding the delay and the difficulty in getting a response. We also want to clarify that we do not ignore customer inquiries, and in cases where there are delays, we always work to resolve them as soon as possible.

Regarding the safety concerns, we want to clarify that MagnetChess is not affected by any recalls. The information circulating online generally refers to different brands, including older or low-quality copies that do not meet safety standards. Our product is designed and manufactured to comply with applicable international safety guidelines.

To give you peace of mind:

-Our magnets are individually tested for safety.
-No recall or official warning applies to our product.
-We do not ship to regions where such products are restricted.
-Thousands of families use MagnetChess safely every day.

That said, we take both safety and transparency very seriously. We understand why you would be concerned, and we want you to feel confident about your purchase.

We are sorry for the inconvenience you experienced and appreciate you bringing this to our attention. If you still have any concerns or need assistance, please contact us directly with your order details so we can help further.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月10日

Hi EC,

Thank you for your feedback, and we sincerely apologize for the frustration and disappointment this situation has caused. We understand how concerning it is to be waiting an extended period without clear updates, and we regret the inconvenience this has caused.

We also apologize for the experience regarding your refund request. We are unable to cancel your order as it has passed the cancellation timeframe and is already being processed for delivery.Once the order is delivered, you are welcome to return it for a full refund in line with our returns policy.

We would like the opportunity to resolve this for you as quickly as possible. Please provide your order number or the email used to place your order, and we will urgently investigate and work toward a prompt resolution.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月10日

Hi Mila,

Thank you for your message, and we are very sorry for the frustration and disappointment you’ve experienced. We understand your concern, especially when delivery has taken longer than expected and updates have not been clear.
Please rest assured that your order is legitimate and not a scam. During the holiday period we had a very high number of orders, which unfortunately caused delays and, in a small number of cases, parcels were lost or mishandled by the courier.
We understand your concerns and acknowledge that our communication should have been clearer and more timely. We sincerely apologize for the inconvenience this has caused.
We would appreciate the opportunity to look into your order and resolve this properly. If you have not received your order, please share your order details with us so we can investigate and provide a clear update as soon as possible.
Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Andrea,

Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.

We understand how disappointing it is to order a Christmas gift and not receive it, especially when tracking information is unclear and communication feels lacking. This is not the experience we want for our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times.

We are actively improving our customer support and communication processes to ensure this does not happen again. If you’re still waiting on your order, please reach out once more with your order details, and we will prioritize checking its status for you.

Thank you for your patience, we truly appreciate it and are committed to making this right.

Kind regards,

MagnetChess