AI-slop company that fooled me into buying their product. If you look for magnetic chess on amazon, ebay, allegro or any other online retailer you will find EXACTLY the same stuff at 20% of the price.... ãã£ãšèŠã
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I have ordered 3 sets of MagnetChess for my family, but for some reasons my order has been lost and returned back to manufacturer. Meanwhile, thanks to Emma, a new order was prepared free of charge, a... ãã£ãšèŠã
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Can I give 0 stars? Never came and got the run around & gas lighting that never ends. Iâd dropped the issue since I never got the goods, and they are still emailing me on Loop the same BS over and ov... ãã£ãšèŠã
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Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... ãã£ãšèŠã
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I placed an order on Dec 16...still waiting
I placed an order on Dec. 16. I still have not received my shipment. Nonetheless, I continue to receive promotions to buy more. Pathetic.
2025幎12æ16æ¥
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MagnetChess ããã®åç
Hi Dave,
Iâm really sorry to read about your experience and understand how frustrating it must be to still be waiting for your order while continuing to receive promotional emails.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre sorry that this has been your experience.
If youâre willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
If I could give no star
If I could give no star, I would. Very disappointed. I still havenât received my order from early December yet. Now wondering if I was scammed. Merry Christmas to me.
2025幎12æ9æ¥
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MagnetChess ããã®åç
Hi Patty,
Iâm really sorry to read about your experience and understand how disappointing and frustrating this must be, especially after waiting since early December without receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre sorry that this has been your experience.
If youâre willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
False advertising, slow delivery and bad communication
Delivery took almost a month to arrive, communication wasn't great. They send an email asking if you have received, but take forever to reply, with a basic copy and paste reply.
Magnets are tiny, nothing like the pictures, or the videos. They must send influencers superior products and Photoshop the pictures to make them look better. I got a set from Amazon for about a tenner, and it's no different from this £24 set.
False advertising, slow delivery and bad communication.
2026幎1æ19æ¥
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MagnetChess ããã®åç
Hi Nico,
Iâm really sorry to read about your experience and understand your disappointment with both the delivery time and the product not meeting your expectations.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We also appreciate your feedback regarding the product presentation and size, as this is something we take seriously and continue to review.
Weâre sorry that the communication and overall experience did not meet expectations.
Kind regards,
MagnetChess
Delivery took forever
Ordered at the very beginning of December, the order was not even processed until 25th December and then it was the middle of January before the package arrived. Was sending emails every week to find out what was happening and it would take 7 days for anyone to respond and the response was far from satisfactory. The game itself is easy for anyone to play and fun, but the company is appalling. Even after I have now received my goods (4 days ago) still getting emails saying if they haven't turned up I should take it up with the postal service that would deliver them to me - basically removing themselves from any responsibility at all. Would not recommend to anyone. Buy from another company is my advice.
2025幎12æ7æ¥
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MagnetChess ããã®åç
Hi Mrs Keren Underwood,
Thank you for sharing your experience, and Iâm really sorry for the frustration caused by the long delay and the communication issues.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre glad to hear you found the game enjoyable once it arrived, but we understand that the overall experience with the delivery and follow-up messages was disappointing.
We also appreciate your feedback regarding the communication after delivery, as this is something we are actively working to improve.
Kind regards,
MagnetChess
Fun game, need 2 sets to work well
This product is fun and good quality, but in order to make the game work well, you need to buy at least 2 bags as there is too big a gap between magnets. It comes in pretty well made velvet bag, but is smaller than the advertised picture.
The ad I saw said it would arrive before Christmas, and was delivered by Australian post. I ordered on the 10th of December and received it today (20th of January) it came from overseas.
I would buy again, but remembering that I need to buy 2 bags and allow at least 6 weeks for delivery.
I wouldve rated it higher if the advertising was correct
2026幎1æ20æ¥
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MagnetChess ããã®åç
Hi Kathy,
Thank you for sharing your detailed feedback. Weâre glad to hear youâre enjoying the game and are happy with the quality.
We appreciate your comments about needing more than one set for the best experience, as well as your feedback regarding the product size and advertising. This is valuable for us as we continue improving how we present the product.
Weâre also sorry for the long delivery time. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch.
Thank you again for your honest feedback and support.
Kind regards,
MagnetChess
Guess what arrived through the postâŠ
Guess what arrived through the post yesterday (Sunday!), after I sent an email threatening to dispute the order charge with my credit card company and report Magnet Chess as a fraudulent company?! I placed the order on 17th December, hoping it would arrive before we went on holiday pn the 23rd. It didn't and they apologized saying they were deluged with orders. Fair enough. In between, I received many dud emails saying the order was on its way and even showing fake courier notifications. There was also an email requesting the order number so they could check the status but then no reply after I responded. Eventually a month later the order arrives in the post. The game is exactly as per the FB ads and has good quality magnets. Happy to have received it but would have been nice to have not had all the hassle.
2026幎1æ18æ¥
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MagnetChess ããã®åç
Hi Priya,
Thank you for sharing your experience, and Iâm really sorry for the frustration and hassle this caused.
We understand how disappointing it must have been to wait so long, receive unclear updates, and only get resolution after having to follow up repeatedly.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre glad to hear your order did arrive in the end and that youâre happy with the quality of the game, but we understand the overall experience was far from ideal.
We truly appreciate your feedback and are sorry for the inconvenience this caused.
Kind regards,
MagnetChess
Do not order
Ordered 12/13 for Christmas delivery, received a shipping notice 12/24 with an invalid tracking #. Contacted company but they have not responded. Game has still not arrived. Disputed charge.
2025幎12æ13æ¥
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MagnetChess ããã®åç
Hi,
Iâm really sorry to read about your experience and understand your frustration after not receiving your order in time and having to dispute the charge.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre also sorry that the tracking information did not work as expected and that you did not receive a reply to your message.
If youâre willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Same as previous reviews.. DO NOT ORDER!
Same as previous reviews... Ordered over a month ago. Still have not received and tracking link does not work. They doo not respond to email inquiries.
DO NOT ORDER!
2026幎1æ19æ¥
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MagnetChess ããã®åç
Hi Michael,
Iâm really sorry to read about your experience and understand your frustration after waiting this long without receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre sorry that the tracking link did not work as expected and that you did not receive replies to your inquiries.
If youâre willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
great productâŠslow deliveryâŠ.goodâŠ
great productâŠslow deliveryâŠ.good communication
2026幎1æ19æ¥
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MagnetChess ããã®åç
Hi Shanan,
Thank you for your feedback. Weâre glad to hear youâre happy with the product and that communication met your expectations.
We appreciate your patience with the delivery time, and weâre always working to improve shipping speeds for our customers.
Thanks again for your support.
Kind regards,
MagnetChess
Fun game, awful shipping and communication
I placed my order on December 6th, the order finally arrived on January 17th a full 6 weeks later. During that time, I reached out through their contact form multiple times and waited at least 2 weeks each time between replies, and the replies were short, lacking detail, and instilled zero confidence that this was anything but a scam product/company. I was honestly shocked when my order actually arrived. It's a shame honestly because the game is fun, even if it's pretty minimal and a bit cheap for the price.
2026幎1æ18æ¥
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MagnetChess ããã®åç
Hi Trevor,
Thank you for sharing your experience, and Iâm really sorry for the frustration caused by the long delay and lack of clear communication.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We understand how disappointing it must have been to wait so long and receive replies that did not give you confidence or clarity.
Weâre glad to hear your order did arrive in the end and that youâre enjoying the game, though we understand the overall experience did not meet expectations.
We truly appreciate your honest feedback and are sorry for the inconvenience this caused.
Kind regards,
MagnetChess
The product is exactly as pictured
The product is exactly as pictured. My 11 yo son was genuinely stoked.
2026幎1æ19æ¥
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MagnetChess ããã®åç
Hi Lexi,
Thank you so much for your kind feedback. Weâre delighted to hear that the product met your expectations and that your son is enjoying it.
It means a lot to us to know it brought him excitement.
Kind regards,
MagnetChess
Took months to get the order delivered
Took months to get the order delivered. No communication or replies to my requests.
Edit (9/4/26): A direct reply to my email would have been far more helpful than responding here. The absence of any real attempt to resolve the problem only validates the 1âstar review.
2026幎1æ3æ¥
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MagnetChess ããã®åç
Hi Customer D,
Iâm really sorry to read about your experience and understand how frustrating it must have been to wait so long for your order without receiving replies to your messages.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre sorry that the communication did not meet expectations and appreciate you taking the time to share your feedback.
Kind regards,
MagnetChess
Good product but took a long time to beâŠ
Good product but took a long time to be delivered?
2026幎1æ18æ¥
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MagnetChess ããã®åç
Hi Mike,
Thank you for your feedback. Weâre glad to hear youâre happy with the product.
Weâre sorry that the delivery took longer than expected. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch.
We appreciate your patience and support.
Kind regards,
MagnetChess
Arrived broken, 3 weeks after xmas
This vendor even games their "rate us on trustpilot" email by sending me to their contact form if I click 1-3 stars, and sending me to trustpilot if I click 4 or 5 stars.
This is a pretty untrustworthy behaviour, especially given the site they're sending me to is about "trusted reviews", and they're even gaming that.
2026幎1æ18æ¥
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MagnetChess ããã®åç
Hi Lee,
Iâm really sorry to read about your experience and understand your concerns.
We also apologize that the process around feedback gave you that impression. That is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We take feedback seriously and appreciate you sharing this with us.
Kind regards,
MagnetChess
Do not order!
I ordered on December 11. It is January 17 and I have not received it. I filled a dispute with my credit card company. Do not order!
2026幎1æ17æ¥
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MagnetChess ããã®åç
Hi Janessa,
Iâm really sorry to read about your experience and understand your frustration after waiting this long without receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre sorry that this has been your experience and understand why you felt the need to file a dispute.
If youâre willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Great product.
This is a great little product in a handy sachet. Communication with the guys was positive. It took a while to arrive which is not their fault, I guess, but the tracking process by the delivery provider was not great.
2026幎1æ18æ¥
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MagnetChess ããã®åç
Hi Bob,
Thank you for your kind feedback. Weâre glad to hear youâre happy with the product and that you had a positive experience communicating with us.
We also appreciate your understanding regarding the delivery delay and the tracking issues, and weâre sorry the tracking process was not as smooth as it should have been.
Thanks again for your support.
Kind regards,
MagnetChess
I ordered a set of 3 for the kidsâŠ
I ordered a set of 3 for the kids birthday and they never showed up. I emailed them twice and never heard back from them. I had to put in a claim through my CC for a refund.
2025幎12æ22æ¥
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MagnetChess ããã®åç
Hi F. A.,
Iâm really sorry to read about your experience and understand how disappointing this must have been, especially as the order was meant for your childrenâs birthday.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre sorry that you did not receive replies to your emails and understand your frustration in having to file a claim for a refund.
If youâre willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Misrepresentation of product
The delivery time tooks weeks and misses Christmas, which is what it was bought for.
Additionally, the size of the pieces are not as represented in the adverts. They are very small, which is a problem if you have children under 3 as this product represents a major choking hazard. Do not buy from this company.
2026幎1æ15æ¥
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MagnetChess ããã®åç
Hi Leon,
Iâm really sorry to read about your experience and understand your disappointment, especially with the delayed delivery missing Christmas and the product not meeting your expectations.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries.
We also appreciate your feedback regarding the product size and presentation, as well as your concerns about safety. We take feedback like this seriously and continue to review it carefully.
Weâre sorry that the overall experience did not meet expectations.
Kind regards,
MagnetChess
Horrible service!
Horrible experience. Ordered as a Christmas gift on 9th December and the order arrived on 15th January. No communication. No response to any of my emails. AVOID THIS COMPANY AT ALL COSTS. There are other brands of magnet chess out there. In the grand scheme of things this isn't life and death but ... they should do much better.
2026幎1æ15æ¥
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MagnetChess ããã®åç
Hi Alastair,
Iâm really sorry to read about your experience and understand how frustrating this must have been, especially as the order was meant to be a Christmas gift.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
Weâre sorry that you did not receive replies to your emails and that the overall experience did not meet expectations.
We appreciate your honest feedback and are sorry for the frustration this caused.
Kind regards,
MagnetChess
Arrival
We got there in the end so thank you. The only thing I think you could do better is to actually contact customers when they contact you.
Thank you for your help.
2026幎1æ17æ¥
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MagnetChess ããã®åç
Hi Mr G Canning,
Thank you for your feedback and for your patience while waiting for your order.
Weâre glad your order arrived in the end, and we truly appreciate your honest comment about communication. We know how important timely responses are, and this is something we are working hard to improve.
Thanks again for your understanding and support.
Kind regards,
MagnetChess
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