MagnetChess レビュー 

MagnetChess からの回答

2026年4月9日

Hi Nancy,

I’m really sorry to read about your experience and understand your frustration after not receiving your order.

We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. While we operate as a family business, some of our products are shipped through overseas fulfillment partners, which can affect delivery times.

We’re sorry that this has been your experience and understand your frustration in seeking a refund.

If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月9日

Hi Marla,

I’m really sorry to read about your experience and understand how frustrating this must be, especially after being promised delivery before Christmas and still not receiving your order.

We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.

We’re also sorry that the tracking information did not work as expected and that you have not received a reply to your messages.

If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月15日

Hi Cass,

We sincerely apologize for the delay and the inconvenience this has caused.

We understand how disappointing this is, especially as the order was intended for Christmas and has not arrived as expected. We regret the frustration this situation has caused .
During the holiday period, a sudden increase in orders after going viral caused delays in processing and shipping, which also affected tracking updates.

If your order has not been received, please contact us with your order details so we can investigate immediately and provide a priority resolution.

Thank you, and we apologize again for the inconvenience.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Philip,

Thank you for your feedback, and I’m really sorry for your experience.

We understand how frustrating it must have been for your order to arrive late, especially as a Christmas gift. Due to a high volume of holiday orders, delays occurred and some parcels were mishandled by the courier. That said, we sincerely apologize, we should have followed this up much sooner.

Regarding safety concerns, our product undergoes strict quality control before every production run and complies with international safety standards. It is not included in any recall or safety notice. The magnets are tested for durability and correct size, and we have never had a safety incident related to our game.

Thank you for your patience, and we sincerely apologize once again for the inconvenience caused.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Vanessa,

Thank you for reaching out, and we’re truly sorry to hear that you haven’t received your order and were unable to get a response.

We completely understand how frustrating and concerning this must be, especially after trying to contact us multiple times without success. That is not the experience we want for our customers, and we sincerely apologize.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and some orders are fulfilled through overseas partners, which can also affect delivery times.

We would really appreciate the opportunity to make this right. If you haven’t received your order yet, please contact us with your order details so we can investigate and arrange a priority resolution.

Thank you for your patience and understanding.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月24日

Hi,

We’re really sorry for the long delays you experienced, both with shipping and delivery. We completely understand how frustrating it must have been to wait and chase for updates.

We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in processing and dispatch. That said, we know this doesn’t make the experience any better, and we sincerely apologize.

We’re glad to hear your order did arrive, but we’re sorry it didn’t meet your expectations overall.

If you’re open to it, please email us so we can look into your order and see how we can make this right for you.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Catherine,

Thank you for taking the time to update your review, and we’re glad to hear your order has now arrived and that you’re happy with the product.

We’re sorry again for the delay and for the need to follow up multiple times by email. That’s not the experience we aim to provide, and we understand how frustrating the wait must have been.

Your feedback is genuinely appreciated, and we’re taking it on board to improve both our delivery timelines and our communication going forward.

We truly value your patience and understanding despite the difficulties you encountered. Should you require any further assistance, please do not hesitate to contact us. We remain at your service and are committed to supporting you.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi John,

Thank you for sharing your feedback, and we’re sorry for the frustration and inconvenience this caused.

We understand how disappointing it is to experience long delivery times and unclear tracking updates. That is not the experience we aim to provide, and we sincerely apologize.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, causing confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and are actively working to improve this going forward.

We also want to clarify that there are no hidden fees for support, cancellations, or refunds. We appreciate your feedback and are actively working to improve our shipping and communication so this does not happen again.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月15日

Hi Claude,

Thank you for sharing your experience, and we’re truly sorry for the frustration and concern this has caused, especially as these were intended as Christmas gifts.

We understand how upsetting it is not to receive your order or access tracking or our website, and we sincerely apologize for the lack of communication.

We want to assure you that we are a legitimate business and are actively operating. During the holiday period, we experienced a sudden increase in orders that led to delays in processing and shipping, which also affected tracking updates.

If you have not received your order, please contact us with your order details so we can investigate and provide a priority resolution.

Thank you for your patience.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月15日

Hi Julie,

Thank you for reaching out, and we’re truly sorry for the delay and concern caused.
We understand how frustrating it is to wait this long after being charged, and we sincerely apologize.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.

If you have not received your order, please contact us with your order details so we can investigate and provide a priority resolution.

Thank you for your patience.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月15日

Hi Mark,

We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it is to wait this long, especially when the order was expected before Christmas.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.

We would like the opportunity to resolve this for you promptly. If you have not received your order, please contact us with your order details so we can investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月24日

Hi Ashley,

We’re really sorry for the delay and for not getting back to you sooner. We understand how frustrating this must be, especially with the tracking not updating.

We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected.

We understand you’re looking for a resolution, and we want to help. Please email us again so we can check your order and assist you as quickly as possible.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月15日

Hi Valiante,

Thank you for bringing this to our attention, and we’re truly sorry for the frustration and concern this has caused.

We understand how worrying it is to see a tracking link no longer working after a long wait. This is not the experience we want for our customers, especially for orders placed in time for Christmas.

During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.

Please be assured that your order is not a scam. We would like the opportunity to look into this and provide a clear update or solution. If you have not yet received your order, please contact us with your order number or email, and we will investigate and arrange a prompt resolution.

Thank you for your patience, and we’re sorry again for the experience.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月15日

Hi Suzanne,

Thank you for sharing your experience, and we’re sorry for the worry and frustration caused.
We understand your concern, especially with the delay, lack of updates, and safety information you’ve seen.

Please rest assured your order is not a scam. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also take longer than expected. We sincerely apologize for this.

Regarding safety concerns, our product is not part of any recall, and the reports you’ve seen relate to other products or versions.

If you have not received your order, please send your order details so we can investigate and resolve this promptly.

Thank you for your feedback. We take this seriously and are committed to making this right.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Emma,

Thank you for sharing your experience, and we’re truly sorry for the stress and frustration this caused.

We completely understand why the long delay and lack of communication led you to feel this way. That’s not the experience we want any customer to have, especially during the holiday season when timing is so important.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.

We’re grateful that your order did eventually arrive, but we understand that the wait and uncertainty took away from the overall experience. Your feedback is important to us, and we are actively working to improve both our delivery timelines and customer support so this doesn’t happen again.

We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Rob,

Thank you for reaching out. We completely understand your concern, especially given the delay and the information you’ve come across.

First, we sincerely apologize that your order, placed on December 11, did not arrive in time for Christmas and that you have not received responses to your previous inquiries. This is not the experience we want for our customers, and we understand how frustrating and concerning this must feel.

Regarding the safety concerns, we want to clarify that MagnetChess is not affected by any recalls. The information circulating online generally refers to different brands, including older or low-quality copies that do not meet safety standards. Our product is designed and manufactured to comply with applicable international safety guidelines.

To give you peace of mind:

-Our magnets are individually tested for safety.
-No recall or official warning applies to our product.
-We do not ship to regions where such products are restricted
-Thousands of families use MagnetChess safely every day.

That said, we take both safety and transparency very seriously. We understand why you would be concerned, and we want you to feel confident about your purchase.

We are also reviewing your order status as a priority. Please feel free to reply with your order details so we can provide a direct update or assist further.

Thank you for your patience, and again, we’re truly sorry for the delay and lack of communication.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Fabio,

Thank you for sharing your experience, and we’re very sorry for the frustration and lack of communication you’ve encountered.

You’re absolutely right to expect timely updates especially after being informed about potential delays. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.

Please understand that your order is not a scam, and we are continuing to process and ship all outstanding orders as quickly as possible. That said, we fully acknowledge that our lack of responsiveness has caused understandable concern, and we sincerely apologize for that.

We are actively improving our customer support and communication processes to ensure this does not happen again. If you’re still waiting on your order, please reach out once more with your order details, and we will prioritize checking its status for you.

Thank you for your patience, we truly appreciate it and are committed to making this right.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Douglas,

Thank you for your update and for confirming that your order has now been delivered.

We sincerely apologize for the delay and, more importantly, for the lack of communication you experienced. During the holiday period, we faced an unusually high volume of orders, which unfortunately led to shipping delays. In some cases, parcels were delayed or mishandled by the courier, and we regret that your order was affected.

That said, we fully acknowledge that our response time and customer support did not meet the standard we aim to provide. Your feedback is important to us, and we are actively working to improve both our logistics coordination and our communication so this does not happen again.

We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Cynthia,

We’re very sorry to hear about your experience, and w e completely understand your disappointment.
Due to the high demand during the holiday period, many orders were delayed, and some shipments did not arrive in time for Christmas despite our efforts. We sincerely apologize for this and for not meeting your expectations, especially after you chose to support a small business.

We also want to reassure you that we are a legitimate business, and we take all customer concerns seriously.

We’re also sorry to hear that the product did not match what you expected. Your feedback is very important to us.

If you still haven’t received your order, please contact us with your order number or the email used to place it. We’ll look into this right away and arrange a replacement to be sent out as a priority.

Thank you for your patience, and we truly appreciate you bringing this to our attention.


Kind regards,

MagnetChess

MagnetChess からの回答

2026年4月12日

Hi Kim,

We’re very sorry to hear about your experience, and we completely understand your frustration.

Due to the high order volume during the holiday period, some orders experienced delays in dispatch and tracking updates, which may have caused repeated shipping notifications without clear delivery progress. We sincerely apologize for the confusion and inconvenience this has caused.

We understand how disappointing this must be, especially after already reaching out and not receiving a clear resolution.

If you still haven’t received your order, please contact us with your order number or the email used to place it. We’ll look into this right away and arrange a replacement to be sent out as a priority.

Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.


Kind regards,

MagnetChess