MANGO レビュー 56

Applied for retail job since a month ago. No updates no response from this team. I don’t know who is the person on recruitment team but they are not even bothered to review or respond our application and we are supposed to wait while you ghost us

I purchased a coat from Mango which I received in a damaged condition. I contacted Mango customer service to report the issue, but unfortunately, they were unwilling to help.
I explained that I did not want to return the coat and that I was happy to keep it if they could arrange to have it fixed. However, the customer service representative was rude and stated that she could not discuss the matter with me further.
This was the worst customer service experience I have ever had. I was extremely disappointed by the lack of professionalism and support, especially considering the issue was caused by receiving a damaged item.
I hope this matter can be reviewed and resolved appropriately.

Kind regards,
Sanna

Varför skickar inte Mango tillbaka pengarna efter att varorna returnerats? Dålig kundservice. Det går inte att mejla Mangos kundservice. Dåligt!!!

Dommage que le zéro n’existe pas sur les notes
Commande effectuée le 22/12/25, livraison à domicile prévue avant le 31/12/25 non respecté mon colis se retrouver dans un relais à plus de 20min je me déplace en recevant le sms comme quoi mon colis est disponible au relais une fois surplace pas de réception de colis le 29/12/25 alors que c’est marqué pas le transporteur chronopost disponible jusqu’au 03/01/26
Grande surprise je fais une réclamation auprès du commerçant MANGO OUTLET pour avoir confirmation que le colis est retourné sans savoir la raison normalement la traçabilités ou l’historisation de mon appel doit remonter pour la réclamation de remboursement
Je dois encore relancer et conformément à la règle de vente ce jour pour enfin obtenir la totalité débitée sur mon compte
Je ne recommande par simplement pour le manque de transparence et un servi client nul et difficile à obtenir en ligne (téléphone) un SAV pourrir

Var på jagt efter en vest med v udskæring og fik hjælp af en ung sød ekspedient. På hendes telefon viste hun mig en de havde på lageret. Den blev hentet og den passede perfekt. Prisen stod på til 269kr da jeg gik til kassen tog hun prisen af og tastede 399kr jeg sagde at det måtte man ikke og at jeg skulle ha den til den pris. Det kunne hun ikke sagde hun uden hun havde talt med chefen. Jeg bad hende ringe chefen op som gav hende ret i at jeg ikke kunne få den til den pris der stod på fordi de hentede den nede på lageret. ??Kommer ALDRIG i den butik mere. Men købte dog alligevel vesten da jeg nu havde fundet den det skulle være. Forstår det simpelthen ikke. Kan ikke ringe op til butikken som ligger i Rosengårdscentret i odense. Nummeret er ikke tilgængeligt???

Comprei uma blusa com um cartão presente físico no website da MANGO.

Como não gostei da blusa, troquei a blusa na loja MANGO das Amoreiras. O valor da blusa foi enviado de volta para um cartão presente, que nem sei qual é porque quando comprei a blusa, utilizei todo o plafond do cartão físico, destruí e joguei-o no lixo.

Resumindo, não consigo utilizar o cartão presente enviado por mail na devolução porque enviaram um número de cartão e não enviaram o CVV.

Assim sendo, fui à loja tentar resolver o meu problema e me disseram que eu deveria entrar em contacto com o website porque eles não conseguiam resolve-lo.

Entrei em contacto com o chat do website mas mais uma vez não consegui resolver o meu problema.

Então entrei em contacto com a MANGO por mail e expliquei o meu problema.

Para a minha surpresa a resposta foi de que não havia solução, se eu não tenho o CVV do cartão, o dinheiro fica "perdido" e obviamente para a MANGO (imagino quanto dinheiro fica "perdido" por questões relacionadas com cartões presentes na MANGO).

Após cerca de uma dezena de mails trocados com a MANGO sem sucesso, pedi que me enviassem um link para fazer uma reclamação formal e o mesmo me foi negado. Me disseram que a única maneira de reclamar seria através destes mails e que não poderiam fazer mais nada para resolver o problema.

Obviamente poderiam resolver a questão, transferindo este valor (que me pertence e cujos comprovativos tenho todos) para um novo cartão presente com CVV, mas pelos vistos não o querem faze-lo.

Bought a pair of black jeans for my daughter and washed first time they went streaky. Took them back to the newcastle store and the assistant manager was the most unhelpful person. One week later still waiting for a refund . Would strongly advise against using the shop .

Não houve devolução.Estive todo o dia em casa e não apareceram.No entanto dizem que sim. O site mango não tem forma dude comunicação.Será a minha última vez

Ordered a coat 3 weeks ago. Apparently I did not accept the delivery. Tried to tell customer services I had not had the delivery. They said the would send a replacement. Received another email from Mango saying I had not accepted the replacement. Again no delivery was made or attempted to be made. Finally had enough and cancelled the order. Awaiting a refund..not hopeful on that any time soon.

Customer service whilst polite service they did be transparent and truthful in saying that products purchased from the homeware department would not accept refunds. And I've never known a shop to do this before. Obviously if used i can understand that however if something is not up to scratch then It doesn't make sense.

Mango has worst customer service in UK. I ordered a coat 3 weeks ago, and am still waiting for updates on delivery. I wrote to them and they replied that they work hard and provided me with a reference number! Customers need a products ordered, not a reference number, Mango! Customers need to hear Mango takes responsibility for their failure to deliver product in time. Otherwise Customers cannot trust you care at all about the shipping experience you provide! What is wrong with you? Did you lost all your managers who are able to understand the risks of such business relationship with customers? Apart from above, Mango is discriminating against petit people. There is no petit range at Mango, like there are only tall and slim ladies exists in the world. It is ridiculous that such discriminative practice still allowed in fashion industry. Plus, most of the products are made from syntactically produced fibre, which is hard to wear, even unpleasant to touch. I think Mango goes down the road as a brand, and will loose their business soon, if they continue to ignore customers feedback.

Abbiamo ordinato in data 2/7/25, ad oggi l’ordine evaso è stato splittato in due pacchi, uno dei quali non consegnato e rispedito al mittente (Spagna) successivamente notificato come ricevuto e “disperso” secondo il costumer service..
L’altro invece rispedito al punto di smistamento, poi sollecitato e dopo 3 gg ancora non raggiungibile.
Consiglio a tutti di non ordinare on line sia per il pessimo servizio del costumer service, sia per l’inaffidabilità dei corrieri scelti per le consegne.

E’ un’azienda poco seria! Ordinate quattro camice, solo una risulta grande e decido di fare il reso, vado alle poste e mi viene detto che l’etichetta di reso , trovata nel pacco riportava un codice errato. Li contatto ameno cinque volte per sollecitare l’invio di una nuova etichetta , sono passate tre settimane e ancora nulla! Persone poche serie! Non comprate capi online!

I receive a broken skirt, so I try to contact them on their online forum about the issue and say I can keep it if I can get a discount.

They reply “sorry, take it to a store for help.”

What store? There is no store in the town where I live. So they want me to pay 300kr for transport to get an assessment about a skirt that cost over 400 which is broken? Like, I’d almost pay as much as the skirt costs to get help.

Service isn’t servicing and quality isn’t qualitying.

ADD: I also got the WRONG receipt. I got someone else's receipt with someone else's order number! That explains why I got an email saying that they have recieved my return, despite that I haven't returned it yet.

Loja maravilhosa, com preços razoavelmente bons e as meninas atendem melhor que na Zara. O delivery é um pouco demorado poderia ser mais rápido e o tax free é feito pela loja que comprou, ou seja se comprar em várias lojas vai ser trabalhoso .
Tem roupas boas e outras não tanto .

I’ve been waiting TWO MONTHS for a simple order. Mango lost the original package, promised a replacement, and now the replacement is “lost” too. I’ve had to chase them down with zero support. I still don’t have my item OR my refund.
Avoid this company at all costs unless you enjoy being ignored and scammed.

Apparently Mango and Evri can't track down a parcel that was despatched last week but not delivered. The order was placed weeks ago. This is the second time this has happened, I thought I just got unlucky the first time! And to top it off there is also effectively no real complaints process.

Customer service for Mango and Evri are a complete shambles. Evri have 'escalated' the query, whatever that means, but are also sending me emails addressed to other people (Data Protection breach?) and Mango have been useless too. I just wish I had read these reviews before I placed such a large order.

Tenho muitas peças de vestuário da Mango. Duas peças de má qualidade, ambas em viscose, que se rasgaram.
De resto, adoro a marca, desde as camisolas aos vestidos (maravilhosos e práticos), passando por calças e casacos. Gosto muito e recomendo.

Parcel not arrived. Mango can't help. They cannot phone there own couriers. The info is the same as what I have already. If it does not arrived by Monday I will be looking for a refund. Won't be using them again.
Really poor service
why they would use Evri I don't know.

L'ordine non arriva da tre settimane, non posso annullare l'ordine e il servizio clienti mi dice che devo aspettare. Doveva arrivare due settimane fa e l'unica cosa che sanno dire è "ci dispiace". Ora sono partita e ho chiesto al portiere la cortesia di avvisarmi ma vedo dal sito che ancora nulla. Mai più!