Another excellent clean from Maran cleaning! They came on a Saturday this time which to me shows they are dedicated to fitting in everyone on the rounds even if it means working weekends. As always... もっと見る
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Have been with Maran Cleaning for some time and have always been pleased with the results. They text the night before to let you know they are coming the following day to allow access to the rear of... もっと見る
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I was really pleased with the window cleaning service. Most of the windows came out sparkling and made such a difference in how bright the house feels. The only small downside was that there were stil... もっと見る
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I’ve just had my first clean with Maran Cleaning and it’s been fantastic! My windows had not been cleaned for a long time and James did an amazingly job spending lots of time making sure all the sills... もっと見る
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企業情報
当該企業による記述
Trustworthy, Reliable, Dependable - Our Promise to You. Premium Quality, Unbeatable Value. Dirty windows make your home feel dull, and climbing ladders to clean them is a pain (and dangerous). We give you crystal-clear glass, frames and sills without you lifting a finger – and keep glass, frames and sills without you lifting a finger – all year round. 100% Satisfaction Guarantee, Every Time. Don’t settle for less than perfect – Our 24 hour guarantee ensures your complete satisfaction or we will re-clean for free. Convenient, Hassle-Free Cleaning. We don’t just clean glass - we clean every inch: windows, frames, sills, doors, and Velux windows. No streaks. No shortcuts. No missed spots. Unbeatable Quality of Service.
連絡先
5 Cemetery Lane, NR180BN, Wymondham, 英国
- 01953 555049
- info@marancleaning.com
- marancleaning.com
4.8
優良
335件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Highly Recommend
Excellent service, great communication, and always sparkling clean windows! Wouldn't use anyone else.
2024年9月12日
Marans Window Cleaning からの回答
Thank you so much for your amazing 5-star review, Mo, and for your one on Google!
We really appreciate that you've taken the time to leave us your feedback, and are delighted to hear that you're so pleased with our work. It means a lot to us.
If there's anything else you need just let us know, if not, we look forward to seeing you next time!
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for your 5-star review, Danielle!
We're delighted to hear you are pleased with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
Looking forward to seeing you again next time - if there's anything you need between now and then just let us know.
Many thanks,
Maran Cleaning
Wouldn’t recommend, 5 months only 1 clean!
We booked with Maran cleaning back in March for 6 weekly cleans. We got our first clean in May however I had to call back and get them to come and redo the job as the windows still had mud on. They did return the next day after looking at images I sent and redo the job. During this time I also received an email announcing my price was going up however I’d only had one first clean and was awaiting a second. We’re now end of August and that is the only clean I’ve had after booking a 6 weekly clean. When I brought this up, Lydia said they’d been an error on there end and my next clean would be in 1-2 weeks. 4 weeks later and still nothing. The lack of communication is shocking and in 5 months we’ve only had one clean! I’ve cancelled with Maran and gone elsewhere who charges 1/2 the price Maran do and they’ve already been to clean within a week! Would not recommend.
2024年8月14日
自発的なレビュー
Marans Window Cleaning からの回答
Hi Shannon,
I can see form your WhatsApp messages that most communication was sent to Lydia during non-working hours, mainly after 8pm at night when our offices are closed, and Lydia replied to all of these straight away.
When we visited for your first clean, it was noted that builders residue was present on many parts of your property, which was mistaken for dirt. It is common for new build properties to have builders residue, although we did complete a re-clean for free as part of our 100% Customer Satisfaction guarantee.
We attempted to contact you during the clean but were unable to reach you. When we did catch up after the clean, you mentioned that you are aware of the areas of concern and have raised these with your developer.
We also attempted to contact you BEFORE you signed up, as your round was upcoming but we did not hear anything from you. You proceeded to sign up to our services after this round was complete, therefore we explained we would be with you within approx. 6 weeks.
Your confirmation email stated 12-weekly cleaning and it was made aware to us after a prolonged period of time that you would actually like a 6-weekly clean. We did apologise for this error to which you accepted and agreed to proceed.
It is very common for our timeframes to fluctuate due to circumstances such as extreme weather conditions, sickness/holiday leave, etc. which is explained to our customers before we begin. This is also stated on our T&Cs and within your confirmation email.
I did kindly explain to you the reasons for our operative being on leave, to which you asked to be removed from our rounds immediately. You requested to cancel on 16th August, not toward the end of August.
Best of luck,
Maran Cleaning
As usual a great service.
2024年8月21日
Marans Window Cleaning からの回答
Thank you so much for your 5-star review, Jan!
We're delighted to hear that you are so pleased with the service (and very pleased to hear Alex was able to clean the Velux windows!)
Thank you for taking the time to provide your feedback, we really do appreciate it.
Kind Regards,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for this excellent 5-star review, Diane!
We're delighted to hear that you're happy with the service we've provided and it means a lot to us that you have taken the time to leave us your feedback. We really appreciate it.
Looking forward to seeing you again next time - if there's anything you need in the meantime just let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Great window cleaning company!
1st time using this company and they’ve not disappointed. Communication was excellent from day one of booking them and the chap that cleaned my windows did so thoroughly and tidily. I’m very happy with the results and will continue to use them going forward.
2024年8月16日
Marans Window Cleaning からの回答
Thank you so much for this amazing 5-star review, Kirsty!
We're delighted to hear that you're happy with the first clean and it means a lot to us that you have taken the time to leave us your feedback. We really appreciate it.
Looking forward to seeing you again next time - if there's anything you need in the meantime just let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Efficient
Efficient, no invasion of ladders and windows plus surround areas, perfectly cleaned.
2024年8月16日
Marans Window Cleaning からの回答
Thank you so much for this excellent 5-star review, Sylvia!
We're delighted to hear that you're happy with the service we've provided and it means a lot to us that you have taken the time to leave us your feedback. We really appreciate it.
Looking forward to seeing you again next time - if there's anything you need in the meantime just let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for your 5-star review, Vicki!
We're delighted to hear that you are pleased with our service and it means a lot to us that you've taken the time to leave your feedback.
We're looking forward to seeing you again in due course, if there's anything you need in the meantime just let us know and we'll be happy to help.
Many thanks
Maran Cleaning
First clean
First clean. Alex was friendly and professional. Windows have never looked so good. Waiting now for quote for pressure washing slabs. A good company.
2024年8月13日
Marans Window Cleaning からの回答
Thank you so much for this excellent 5-star review, Michael!
We're delighted to hear that your windows are looking so good, and it means a lot to us that you've taken the time to leave feedback. We really appreciate it.
We've just sent your quote over to you for Patio Cleaning, looking forward to hearing back from you in due course.
Thank you once again,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for your 5-star review, Suzanne!
We're delighted to hear that you are so pleased with the service, and it means a lot to us that you've taken the time to leave feedback. We really appreciate it.
Looking forward to seeing you again soon, if there's anything you need between now and then just let us know.
Many thanks,
Maran Cleaning
Accommodating and easy to deal with
Very accommodating and easy to deal with. My third year of cleaning, always a high standard and always looks like the date the patio was new (24 years ago). All my paths look good for the next 12 months too.
2024年8月3日
Marans Window Cleaning からの回答
Thank you so much for this excellent 5-star review, Andy!
It's a pleasure seeing you each year and we're delighted to hear how pleased you are with the patio cleaning. It means a lot to us that you've taken the time to leave us feedback, we really appreciate it.
If there's anything you need between now and your next appointment, please let us know and we'll always be happy to help.
Wishing you all the best,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for your 5-star review, Cheryl-ann!
We're delighted to hear that you're pleased with our service and it means a lot to us that you've taken the time to provide feedback. We really appreciate it!
Looking forward to seeing you again next time, if there's anything you need between now and then please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Great service and extremely reliable
Always get notification day before and always a great job. Highly satisfied and recommended.
2024年7月11日
Marans Window Cleaning からの回答
Thank you so much for this excellent 5-star review, Julie!
We're delighted to hear you are so pleased with our window cleaning service and it means a lot to us that you've taken the time to leave your feedback. We really appreciate it!
If there's anything else you need between now and your next appointment just let us know, we're always happy to help.
Many thanks,
Maran Cleaning
Alex has done a wonderful job
Alex has done a wonderful job. The windows and windowsills look lovely
2024年7月10日
Marans Window Cleaning からの回答
Thank you so much for this amazing review, Lauren!
We're delighted to hear Alex has done such a good job and your property is looking great. We really do appreciate you taking the time to leave us your feedback, it means a lot to us!
If there's anything you need between now and next time just let us know, we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for this great 5-star review, Jill!
We're delighted to hear you are pleased with the service, and it means a lot to us that you have taken the time to leave us your feedback. We really appreciate it.
If there's anything else you need between now and next visit, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Best window cleaning company
You won’t find a more reliable and expert window cleaning company. Always sends me a text the night before and carries out an outstanding clean every time.
All for a very reasonable cost.
2024年7月8日
Marans Window Cleaning からの回答
Thank you so much for this incredible 5-star review, Ann!
We're delighted to hear you are pleased with the service, and it means a lot to us that you have taken the time to leave us your feedback. We really appreciate it.
If there's anything else you need between now and next visit, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Another very satisfactory visit
Another very satisfactory visit from Maran. I added the conservatory roof this time and I am very happy indeed with the outcome.
2024年7月5日
Marans Window Cleaning からの回答
Thank you so much for this great 5-star review, Danielle!
We're delighted to hear you are pleased with the service, and it means a lot to us that you have taken the time to leave us your feedback. We really appreciate it!
Very pleased to hear the conservatory roof is looking good. If there's anything else you need between now and next visit, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for the 5 star review, Helen!
We're so pleased to hear you are happy with the service. We take pride in our work and it's great to hear this is being recognised.
Thank you for taking the time to leave us your feedback, we really do appreciate it!
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for the 5 stars, Ian!
We're delighted to hear you are pleased with the cleaning and really do appreciate you taking the time to leave us your feedback.
Looking forward to seeing you again next time!
Maran Cleaning
Tom always does an excellent job,such a…
Tom always does an excellent job,such a polite man and nothing is too much trouble I can highly recommend this company
2024年7月3日
Marans Window Cleaning からの回答
Thank you so much for the great review, Julia!
We're so happy to hear that Tom is doing such a good job. He's a credit to the team and we're proud to have him onboard.
Thank you for taking the time to leave us your feedback, we really appreciate it!
Kind Regards,
Maran Cleaning
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