Another excellent clean from Maran cleaning! They came on a Saturday this time which to me shows they are dedicated to fitting in everyone on the rounds even if it means working weekends. As always... もっと見る
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Have been with Maran Cleaning for some time and have always been pleased with the results. They text the night before to let you know they are coming the following day to allow access to the rear of... もっと見る
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I was really pleased with the window cleaning service. Most of the windows came out sparkling and made such a difference in how bright the house feels. The only small downside was that there were stil... もっと見る
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I’ve just had my first clean with Maran Cleaning and it’s been fantastic! My windows had not been cleaned for a long time and James did an amazingly job spending lots of time making sure all the sills... もっと見る
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企業情報
当該企業による記述
Trustworthy, Reliable, Dependable - Our Promise to You. Premium Quality, Unbeatable Value. Dirty windows make your home feel dull, and climbing ladders to clean them is a pain (and dangerous). We give you crystal-clear glass, frames and sills without you lifting a finger – and keep glass, frames and sills without you lifting a finger – all year round. 100% Satisfaction Guarantee, Every Time. Don’t settle for less than perfect – Our 24 hour guarantee ensures your complete satisfaction or we will re-clean for free. Convenient, Hassle-Free Cleaning. We don’t just clean glass - we clean every inch: windows, frames, sills, doors, and Velux windows. No streaks. No shortcuts. No missed spots. Unbeatable Quality of Service.
連絡先
5 Cemetery Lane, NR180BN, Wymondham, 英国
- 01953 555049
- info@marancleaning.com
- marancleaning.com
4.8
優良
335件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Alex
Alex is lovely, polite and professional great asset to the company, always does a great job and is dog friendly which is also good as my frenchie is very welcoming
2024年7月3日
Marans Window Cleaning からの回答
Thank you so much for your 5-star review, Fiona!
We're delighted to hear you are so pleased with our services, and it means a lot to us that you've taken the time to leave feedback. We really appreciate it!
Looking forward to seeing you again next time. If there's anything you need between now and then, just let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Excellent Thank you!
2024年7月3日
Marans Window Cleaning からの回答
Thank you so much for your 5-star review, Pearl!
We're delighted to hear you are so pleased with our services, and it means a lot to us that you've taken the time to leave feedback. We really appreciate it!
Looking forward to seeing you again next time. If there's anything you need between now and then, just let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for this great 5-star review, Kim!
We're delighted to hear you are pleased with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
Looking forward to seeing you again next time - if there's anything you need in the meantime, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marks and bird poop still on windows
2024年7月1日
Marans Window Cleaning からの回答
Hi Gill,
I'm sorry to hear there were marks left on your windows after your clean. We take pride in our services so it's important for us to know all feedback, both good and bad, so we can improve our services where possible.
As per our 100% Customer Satisfaction Guarantee, we will always return to your property if there's anything you are not happy with. Just reach out to us and let us know as soon as possible, and this will be booked in straight away.
Your re-clean is due today and I'm looking forward to hearing how this goes; following the clean please let us know if there's anything we can do to improve the service for you and we'll be happy to.
Many thanks,
Lydia
Maran Cleaning
Friendly and competent
Friendly and competent, lovely sparkling clean windows and sills even though they were very dirty due to nearby building work.
2024年7月1日
Marans Window Cleaning からの回答
Thank you so much for this great 5-star review, Helen!
We're delighted to hear that the windows are sparkling, and it means a lot to us that you've taken the time to provide your feedback. We really appreciate it.
Looking forward to seeing you again next time - if there's anything you need in the meantime, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
So disappointed as service had been previously good
So disappointed, had a new cleaner, Alex - had Tom before and he was so friendly. However Alex cleaned the front windows and disappeared completely without saying anything. I contacted the firm and was told that as there was an empty wheelie bin in front of the unlocked gate to the back garden he was unable to gain access so he just cleared off. Now, he could have asked me to move it, he could have come through the house, i could have opened the very back gate if he'd wanted - however just going without a word was unacceptable. Ms Maran at the firm was not helpful, apparently an empty wheelie bin is too much of an obstruction and she refused to see my point that Alex could - SHOULD - have communicated with me before leaving. She was so unhelpful that I had to cancel the contract.
2024年5月31日
自発的なレビュー
Marans Window Cleaning からの回答
Hi Jeannette,
I am sorry to hear you are dissatisfied with the service we’ve provided.
We kindly ask that access is made clear for our arrival, if this isn’t possible we will clean what we’re able to and adjust the invoice to reflect this. Your bin was barricading the back gate and there was no way Alex was able to move this.
We will never risk damaging customer property by trailing our equipment through the house. This is due to the type of equipment we use and is stated within our terms and conditions, and in the confirmation email sent to you when signing up with us.
We will attend the appointment on the provision that the property and surrounding area are well maintained. Due to health and safety, our cleaning operatives may be unable to complete the service if working conditions are unsuitable, i.e., dog mess, overgrown gardens etc.
It was noted that on multiple occasions conditions were severely unsafe due to the dog mess. This has required us to sterilise our equipment following each clean - normally this would include a penalty charge, which we did not apply.
All the best,
Lydia
Maran Cleaning
The windows sparkle and he even cleaned…
The windows sparkle and he even cleaned all the frames as this area seems to suffer with spiders and cobwebs
2024年6月10日
Marans Window Cleaning からの回答
Thank you so much for this great 5-star review, Sadie!
We're delighted to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
If there's anything else you need then please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for this great 5-star review, Pamela!
We're delighted to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
If there's anything else you need then please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
The windows looked beautiful and clean
The windows looked beautiful and clean. Only thing that surprised me was that the two glass panels to my front door which are visible were not cleaned. Maybe that’s not part of the service…?
2024年6月4日
Marans Window Cleaning からの回答
Thank you so much for your review, Gillian!
We're delighted to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
We have discussed the front door being missed as the Cleaning Operatives thought this was a communal door - you have politely declined the offer of a free re-clean and we look forward to seeing you again in due course.
Many thanks,
Maran Cleaning
Good reliable service, would recommend
Good reliable service, lets you know when they are coming. Great job 👏
2024年6月4日
Marans Window Cleaning からの回答
Thank you so much for this great 5-star review, Sharon!
We're always delighted to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
Looking forward to seeing you next time - if there's anything you need between now and then, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Always great service
Always great service , I love that you get a text before the day so that you know that they are coming .
2024年5月15日
Marans Window Cleaning からの回答
Thank you so much for this fantastic 5-star review, Sarah!
We're always delighted to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
Looking forward to seeing you next time - if there's anything you need between now and then, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Excellent fuss free clean for a good…
Excellent fuss free clean for a good price. Window sills look as clean as the windows!
2024年5月15日
Marans Window Cleaning からの回答
Thank you so much for this fantastic 5-star review, Sue!
We're always delighted to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
Looking forward to seeing you next time - if there's anything you need between now and then, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for this fantastic 5-star review, Martin!
We're always delighted to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
Looking forward to seeing you next time - if there's anything you need between now and then, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for your 5-star review, Edwina!
We're always delighted to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
Looking forward to seeing you next time - if there's anything you need between now and then, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you for your great review, Kathryn!
We're very pleased to hear you are happy with the service, and it means a lot to us that you've taken the time to provide feedback. We really appreciate it.
If there is anything we can do to up our rating to 5-stars next time, please let me know.
Looking forward to seeing you next time - if there's anything you need between now and then, please let us know and we'll be happy to help.
Many thanks,
Maran Cleaning
Marans Window Cleaning からの回答
Thank you so much for this great 5-star review, Elaine!
We're delighted to hear you are so pleased with the service and it means a lot to us that you've taken the time to provide feedback.
Looking forward to seeing you again next time, thank you once again!
Maran Cleaning
Considering how awkward house this is…
Considering how awkward house this is he did really well.
2024年4月15日
Marans Window Cleaning からの回答
Thank you so much for the great review, John!
We're really pleased to hear you are happy with the cleaning, and it means a lot to us that you've taken the time to leave us your feedback.
We specialise in hard-to-reach areas and are very pleased to hear Tom did such a good job.
If there's anything else we can do to up our rating to 5 stars please let us know, we'll be very happy to help.
Looking forward to seeing you next time,
Maran Cleaning
Fantastic service
Fantastic service. Great communication when coming and when the work is complete. Great service and they do a wonderful job. Massive thanks
2024年4月15日
Marans Window Cleaning からの回答
Thank you so much for the 5-star review, Mark!
It means a lot to us that you've taken the time to leave us your feedback and we couldn't be happier that you're pleased with the service.
We take great pride in our work and it's great to hear that this is being recognised, we really appreciate you letting us know.
Thank you once again, looking forward to seeing you next time.
Maran Cleaning
If you open the gate to the property…
If you open the gate to the property could you please shut it when you have finished. My puppy nearly ran out on to the road today
2024年4月12日
Marans Window Cleaning からの回答
Hi Ruth,
Thank you for taking the time to leave us your feedback. We're very sorry to hear about your puppy - our policy is to always shut gates on our departure and I've made a note on your account to ensure this doesn't happen again.
Please do reach out to us directly at info@marancleaning.com if there is anything you need and we'll always be happy to help.
Many thanks,
Lydia
Maran Cleaning
Really good service as usual.
Really good service as usual.
Only complaint (again) The bathroom window was left closed, so my cat was shut in all day
2024年4月8日
Marans Window Cleaning からの回答
Thank you so much for the 4-star review, Claire!
It means a lot to us that you've taken the time to leave us your feedback, and we couldn't be happier that you're pleased with the service.
I'm very sorry about the window being closed again. This has been noted as a priority on your account - I'll chase up with the team to make sure everyone is aware to keep it open for next time. My apologies for the inconvenience caused.
Thank you once again, looking forward to seeing you next time.
Maran Cleaning
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