Mark Warner Holidays レビュー 388

I’d start by saying that Leah the resort manager is a star, Mark Warner and that resort would be lost without her! She is very friendly, efficient, helpful, great fun and also an amazing tennis coach!
The hotel is beautiful - comfortable, lovely grounds which are beautifully maintained, great food and peaceful.
However, we were there for 2 weeks and the second week was completely different to the first. A corporate company called Mackolic came for 3 days and completely took over the Tiki bar on the beach. An enormous stage was built and extremely loud music was regularly played -booming around the whole resort. At night it peaked and went on until 1:30am. One night a large group of young men were jumping in the pool chanting football type chants at 2:30am, this was directly outside our room in the main hotel and the hotel staff did nothing to stop it. Not did they do anything about the endless excessively loud music despite a lot of complaints from Mark Warner clients. Leah had to take a lot of flack from her guests and did her best to speak to the hotel management but they clearly didn’t care. These Mackolic clients also took over the pool one afternoon for 2 or 3 hours getting louder and louder whilst playing water polo followed by volleyball. It was impossible to swim and definitely not relaxing!! Once again the staff did nothing. It was fantastic when they finally left but sadly this was then followed by a wedding and another private party - also with excessively loud and late music.
We had paid extra to have a superior room in the main hotel building but that turned out to be one of the noisiest places including hearing the reception staff in the middle of the night with a radio playing at 3:30 am and using machinery at 12:30 to clean the floor. We missed early morning classes and cycle rides on several occasions due to lack of sleep. It was a very very noisy and annoying week.
We went to the resort at the same time last year and choose these weeks as they are the first after the school holidays. We expected peace and quiet and that is not at all what we got!
We will not be returning there unfortunately. As I said we love Leah, she is absolutely brilliant and we feel sorry that the hotel management don’t support Mark Warner as well as they should. We understand that they need to fill the rooms and that it is a shared resort but they need to uphold certain rules with regard to noise after midnight.

everything from the start (booking) to the return journey was excellent. Well organised and lovely people at the resort

We had a very successful holiday, it worked extremely well for our multi generational family with plenty to keep everyone happy. We were a group of 12 ranging in age from 3 to 70+ and were celebrating a golden wedding. Staff, accommodation, and food were all excellent. Range of activities was wide and varied. Child care worked well for all ages keeping children occupied and happy

A lovely location, great people, and a fantastic water sports team. First package holiday since pre Covid, and such a pleasant reintroduction to travel.

Excellent staff, range of activities and food outstanding. Cleanliness of the rooms on arrival could be improved

Appalling and most upsettingly disappointing holiday ever! Scammed by this company! False pictures, filthy hotel, puts profits over guests health and safety!

The sailing area and bay,the whole island really is why we always love Lemnos! The Greek staff are so lovely and welcoming and the food is great. We have been coming here a couple of times a year for about 9 years bar a couple of trips to MW in Corsica and Rhodes. My family are sailors and windsurfers and my husband loves the Sunset challenge and the Big Race-dont know how many certificates he has received over the years!
After being there in June this year we came back with the family on 6 September. We were disappointed that the hotel was so much more busy than usual-due to MW now fully operating it and bringing in other non-Mark WArner guests. Food ran out at breakfast and seating was difficult. The staff were run off their feet.
Even the beach was over crowded.
The waterfront mark warner staff seemed disengaged and the kit area seemed very squashed up and messy. Safety boats were right in front of the new bed area-I guess to accommodate more guests!
We found the waterfront staff to be off-hand and unhelpful-not what we have ever experienced before! And in a couple of instances vey rude-I was shouted at across the beach after expressing concern that my son an experienced windsurfer looked like he was struggling a bit in very stormy conditions near shore but with no safety around. My probably unfounded concern was summarily dismissed in a way which upset me.
Safety was a worry too-power boats driven very fast to beach on shore,no buoyancy aids or rash vest on staff. My son mentioned to the Beach boss on the day of the Big RAce that the staff member running it on the water had no buoyancy aid on and the reply was basically so what “what’s your agenda?” he said. Not how I’d expect a member of staff to speak to a concerned guest. Loud music was played in Ops with clashing music playing from a speaker on a boat near the water.
Altogether I felt it was not a relaxing experience. We still enjoyed sailing paddle boarding and windsurfing but I am a sad that I have felt I needed to write this. I hope things are back to normal next year. Sorry!

The yoga instructor, Diane Lee, was absolutely amazing. She adjusted poses to each individual’s abilities, and somehow managed to erase a long standing sore hip!
The food was very good and the rooms spacious and clean.
The resort is very neat and tidy (perhaps a little sterile?) and the flight going out was too early, requiring an additional stay at Gatwick the night before.

It was our second year at Lemnos with Mark Warner and sadly felt the resort had lost some of its charm and sparkle from last year. The kids club had just 3 members of staff (versus 6 last year) and the child to adult ratio felt unsafe. This is by no means detrimental to the team looking after the children who did their best and worked tirelessly. But it’s clear Mark Warner need to pull their finger out and get employing. Staff generally seemed a lot more relaxed and happier last year.

The rooms are fine and we couldn’t fault the cleaning team. Food is varied and the earlier kids meal is an excellent idea. No WiFi in the room this year (we had it last year) which was shrugged off by reception. Whilst the resort is a beautiful location it is certainly not 5 star.

The chosen airline Enter Air are appalling. We had broken and damaged luggage/buggy on return and flight delays both years. I think for this reason alone we will be taking a break from Mark Warner next year.

Food was good but lids left open (maybe by Turkish) and so got cold...
Clean everywhere and good rooms.
Boats were very poor condition, lack of maintenance especially on catamarans. Left with jibs flapping at night..had to mend ourselves before sailing them as only 1 out of 4 availabile.
Beach staff said they were too busy to repair but we saw lack of enthusiasm and knowledge from them. Why only 1 tennis coach? Lack of fun games no wonder pickleball was so popular.
Evening entertainment good.
Fitness/yoga girls good.
Not good value for money any more.

Lovely resort, comfortable air-conditioned accommodation, clean, lovely Greek English speaking staff & English staff, delicious food, beautiful surroundings. Disappointed in the quality of bike maintenance and lack of wind in the bay, but appreciate the latter is not down to MW. Even when the wind does blow in the afternoon the bay seems ideal for beginners and as an intermediate hoping to improve my technique, I left disappointed. I feel the beach could be cleaner as the sand contains quite a bit of debris. The pools are beautiful and the bay gorgeous to swim in. Thoroughly pleased with the experience. I did feel the price of €4.50 for a bottle of 250ml ice tea was high, ouch! Drank a lot of water. Thank you MW.

The reception was welcoming.
Room spacious and comfortable (family room).
Management, George Vervilus was excellent. Clearly experienced, people friendly, communicative, present and on the ball! Runs a tight ship! But to your credit. Nothing was too much trouble. His staff were well briefed in their areas. Relaxed and helpful. Food was lovely, entertainment was fun. Great family atmosphere.
The Terrace bar staff could do with a bit more help. Service early evening was very slow. Don't wish to be critical, but it was an issue.
Snack Bar options lovely but limited. Portions very generous though.
Breakfast was great.
Was not overly busy.
Sports equipment good.
My husband loved the cycling and bikes especially and have ignited his reason to return.
We had a relaxing, but active week.
Thank you all!

We stayed for 7 nights at Kamari Beach, Rhodes.

The wide range of activities, great facilities, staff, catering, evening entertainment and the social aspect are second to none and these are what we keep coming back to MW holidays for.

Re evening entertainment, we particularly enjoyed the live bands, music quizzes and especially the social tennis night - so much fun.

The catering was incredible! So much choice, all beautifully presented and different food on the grill each night. It's half board at Kamari but a lovely Greek taverna adjoined to the hotel and also the snack bar meant we didn't go hungry.

The Waterfront team were top notch - they're experts and always patient and helpful.

Our room in the family annex had a few faults. There were ants in the shower, water kept coming up from the drain in the bathroom and our terrace was constantly flooded which I guess suggests a fault with the air-con, but we spent so little time in the room, we didn't complain.

We holidayed with our 2 daughters. Unfortunately our youngest child was on the receiving end of some very unkind behaviour from other children in the club, which seemingly went unnoticed by the nanny. It was resolved after we intervened but that should never have been allowed to happen. Also, the kids are happiest in the pool or the sea, so was surprised to see the majority of activities for them were land based and often card or board games that they might play at home. For example, Boggle, Monopoly, Jenga, Uno. They're there to try to new things and have a bit of an adventure, so that was a bit disappointing.

Otherwise we had a brilliant holiday and will recommend to others.

Excellent holiday with my 4 year old son. The pool area and hotel was brilliant. He enjoyed the few hours he was in club and the activities they played were well thought out and chilled so that i didn't feel guilty.

The food and staff in the general hotel area were lovely and the Mark Warner staff couldn't have been kinder or more welcoming. Particularly Niamh in the mini club, Ariana on the Waterfront. The staff work hard and long hours from what I've seen so deserve a lot of kudos.

My one star removal is the Spa area. Disappointingly I had reached out to the receptionist to book a massage and was told due to the time requested to email. I did so, got a confirmation email yes, that's fine for 15mins after you drop your son off at club.

Arrived at stated time and was aggressively accused of being late, and then told now you'll have less time for your massage.. there goes my relaxing Spa time. I was then barraged with the fact that the manager doesn't always tell the person or consult with them.. erm.. not my issue.. so i proved to this person that yes i had booked for the time I'd arrived.. and I'd arrived 5mins early too.. I was told if i paid cash i would be charged for a 50mins massage, not wanting to drag this out further I agreed.

Finally we got to the massage which was cut by 20mins and throughout it i was uncomfortable as it felt rushed. There was nothing under my legs so my knees were being pressed into the table constantly. After I was done, i was rushed out 3mins earlier than the so-called renewed time and told if i wanted to book further to go to this person direct. I was then emailed by the manager first offering 30mins free in the Spa area, or a 30min free massage from the same masseuse.. really? then i got another email telling me I'd already had a discount applied to the amount i paid.. which was a blatant lie as i'd seen the price list and both reception of the hotel and spa. What a terrible experience.. gone was the treat of feeling pampered and instead i was left feeling completely and utterly ripped off having paid 60 euro for the privilege of being stressed out and in pain.

Mark Warner should consider the type of individuals they have offering treatments in their hotel. Never would i use this service again and never would i recommend it.

Fabulous resort and staff. Lovely local town of Paleros a short walk away. Love this place x

I don't often give feedback but I really wanted to this time as I have just had a fantastic week at the Kamari Beach Resort in Greece with my daughter and grandson. Three generations who had the best time.

I joined the Classic Tennis Course which was superb, I learnt so much all down to the fabulous coach Neil, we had a great group and had such a laugh. The whole tennis team were great. I joined in with the afternoon social tennis which was fun and well organised. I also entered the tournament which again was great fun and well run. I certainly wasn't the best player but the great thing was everyone was really friendly and welcoming.

My grandson age 6 loved the kids club and had a wonderful time making lots of friends and having lots of fun (really sorry can't remember the name of the leader but she was great)

The food and cocktails (we had a few of these!!!) were delicious. George Virillis is a fabulous Resort Manager who we spoke to as my daughter and I remembered him from your old San Ag Resort over 15 years ago.

We will definitely be back, thank you
Debby

We stayed at Lemnos Village Hotel and having previously used Neilson previously it’s difficult not to compare. Overall we had a lovely holiday - the activities on offer with tennis, water sports and cycling will keep any sports nut busy for the whole week (my husband and son both waterski and the instruction was excellent!). Equally if you want to flop in the sun with a wonderful sea view and some epic sunsets you won’t be disappointed. Myrina town is lovely to visit with lots of pretty boutiques and restaurants. It’s a short (but hilly) cycle or a 10 EUR taxi ride away. It was less glossy and less structured than our previous Neilson holidays (Messini and Lemnos) and perhaps a bit more relaxed. It was also £1k cheaper for 3 people for a week at the end of August.

The kids club have a big variety of activities to keep all age groups busy, however the week we stayed (last week of summer hols) our 10 year old son struggled as it was only girls in his age group that attended (despite a mix signing up). They decided to merge with the age group above eventually but friendship bonds had already been made between the gang of boys and he never really settled with them despite being open and friendly (it’s not an issue we’ve had before). Guess it’s just luck of the draw but he was disappointed. Also at 10 they are able to sign themselves out when they please so there was often a group of tween kids unsupervised in the pool while their parents were down at the beach or doing activities, and there is no lifeguard present.

The breakfasts were good with plenty of variety. Lunch could be taken in “the taverna” which was the best food we had there (pizza, pasta, meze, burgers, salad etc) or the beach and pool bars did baguettes or toasties (but limited). The evening buffet was ok but the food was quite “saucy” - ie pasta already mixed in sauce and salads already mixed and dressed. I yearned for a plain salad bar with all the different salad vegetables with dressings on the side. I would also have liked to see a small “kids corner” for the children that too old for the 5pm kids tea.

Overall we had a good holiday. Would we go back? Yes for the activities and the location but I’d really like to see the evening food offer improved. I get that the kids club experience was just unlucky - although perhaps if they had kept the age 10-13 groups together rather than splitting further into 3 there would have been a bigger mix of kids from the outset.

Resort was great and as good as other Mark Warner sites. Food was good quality and hotel clean and staff super friendly. The Mark Warner staff were also very friendly and a good mix of activities. Freddie was excellent on the bikes but had his work cut out as the only staff rider. Only slight improvements could be better Wi-fi, better evening entertainment and possibly an extra Paddle court. At least the drinks prices were not as high as have been at other MW resorts in recent years.

Good food. Good beach side activities and staff.
Too hot. Bikes and tennis should be open earlier in the day to allow activity in the cooler hours.

We stayed at Rhodes in Aug 2024z

Some things are fantastic - the childcare sessions were the best kids club we’ve experienced- real variety in activities. Loved the water sports and all the staff.good food.

The rooms were basic and run down (broken furniture, ants etc) which would be ok if we paid 2/3 star prices but certainly not worthy of the 4 star rating. Room not ready when we arrived at 7 so after a long days travel we had 10 mins to throw stuff in room and make welcome presentation. spa mixed up bookings and was not great.