i2 holder warranty concern - still no response to an email I sent over two weeks ago. I’ve also tried reaching out through the chat and sent a follow-up email from another address, but have yet... もっと見る
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I played a lot more ice hockey in life, but when I moved to an area with very limited rinks I switched over to Roller Hockey. The movements of a traditional hi-lo skate is a lot stiffer in movement... もっと見る
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Köpte ett par re-used marsblade inlines i våras, älskade dem, så det fick bli ett par Marsblade I2 KIT DLC från Hockeystore också till mina CCM Jetspeed. Alltid velat prova Marsblade på is och jag m... もっと見る
企業が回答しました
I'm a huge admirer of both the Marsblade R1 and the I2. They're exceptional products, and I can't speak highly enough of them. Unfortunately, the merchandise associated with them isn't up to par.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Each century a few new product innovations enter a market to completely change the industry. Like when the carbon fiber hockey stick was launched or when Apples iPhone changed how we see mobile communication. It’s now time for the skating and skiing industry to take the next technology leap. The human body is developed to move with smooth movements to be as energy efficient, fast and powerful as possible. However, the traditional rigid ice and inline skates as well as ski bindings limits the ability to a natural movement pattern. The rocking motion of Flow Motion Technology allows you to get your natural maneuverability back, maximizing performance as well as your skating comfort. Just like there’s no going back to the old wooden hockey stick or the old mobile phone, there’s no going back after trying Flow Motion Technology, trust us. Or, don’t trust us, try our products and find out for yourself.
連絡先
Storgatan 30, 83130, Östersund, スウェーデン
- sales@marsblade.com
- marsblade.com
4.6
優良
1263件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast response and delivery of pruduct
Fast response and delivery of pruduct. Bought a pre used product and the wear and tare were minimal - up to expectations and more.
2024年4月29日
Marsblade からの回答
Hi Anders,
Thanks for taking the time to share your great experience with the skates!
We're confident the skates will come to great use 🙌
Best regards,
Axel & the Marsblade team
Customs Charges and Sizing makes the purchase difficult - UPDATED
The product is nice and seems to be of good quality. We chose to go get my child fit for a Bauer skate boot at the sales person said that would be the best way to make sure it was a proper fit. And although they do fit, they don't have near the amount of extra space we were looking for. I think there is a sizing difference between Swedan and North America that isn't being captured properly. I was also caught off gaurd with a large customs charge that I wasn't expecting.
I was contacted after the original purchase by customer service, and they were more than willing to help us get the original purchase exchanged. They made the process extremely easy, and we got the roller blades sent back and the updated size shipped to us some days later.
The second fit is substantially better, using the American shoe size method appears to be the best way for my child to get the proper fit.
He has already been skating with them quite hard, his transitions and turning are uncomparable to his tradional style of roller blades, it is very smooth and looks fluid and natural compared to his on ice skating. He will continue to use them during the summer to work on his development. Much more conventient than running to the rink.
Thanks Marsblade for being so willing to help us.
2024年5月8日
Marsblade からの回答
Hi Daniel, thanks for letting us know.
We are so sorry to hear that the skates didn't fit. We do have our own size guide so that may be the reason the Bauer skates fits a little bit different.
But great news! We do offer free exchanges so don't worry about that. Also, you can have the import fees refunded for the returned parcel, no problem at all.
I have sent you an email to help you out with this further!
Best regards,
Axel - Marsblade
Marsblade からの回答
Hi Adriano,
Great to hear that you are enjoying your new Marsblades!
Keep up the good work 👊
Best regards,
Axel & the Marsblade team
Marsblade からの回答
Hej Leo,
Vad kul att höra att du gillar dina nya Marsblades!
Kör hårt och ha kul! 🙌
Med vänliga hälsningar,
Axel - Marsblade
No sizes available that I require
No sizes available that I require. I was told the sizes wont be available for months. I've decided to buy Bauer skates.
2024年4月26日
Marsblade からの回答
Hi Garth, thanks for letting us know.
We are so sorry to hear about this. We do have all sizes available except of size youth 1D and 2D available. However, if you are lucky, some of our retailers may have them!
Use our store locator to find out if some retailer close to you have them in stock: https://www.marsblade.com/store-locator
Also, we will for sure let you know once time for restocking the size you are looking for!
Best regards,
Axel & the Marsblade team
Sending a right size of skate
Sending a right size of skate. You send me a size 12. And when I made the order the skate boot should of been 10.5
2024年4月26日
Marsblade からの回答
Hi Kelly, thanks for letting us know.
The biggest skate size we are producing is skate size 11.5D. With that said, it's impossible that we should have been able to send you an size 12D skate.
Regardless, I have sent you an email to sort this out further.
Best regards,
Axel & the Marsblade team
It was not clear on the customs costs…
It was not clear on the customs costs and a surprise to pay an additional $60 to UPS. In countries like Canada this needs to be much clearer. If I knew that upfront it changes the price point and willingness to purchase
2024年4月26日
Marsblade からの回答
Hi Geoff, thanks for letting us know.
We're sorry to hear the information regarding import fees passed you by, as that is not our intention. We mention these fees at our checkout before you place the order!
When importing goods to Canada from Sweden, your order will be subject to the Canadian Harmonized Sales Tax (HST).
This tax is charged by your border agency due to Canadian customs regulations. The tax rate varies depending on province, though this can be calculated via the CBSA, as it is based on the value of the imported goods.
If you have any questions, do not hesitate to reach out to customerservice@marsblade.com!
Best regards,
Axel & the Marsblade team
Prompt service and great product
Prompt service and great product backed by excellent how-to support on the web.
2024年4月23日
Marsblade からの回答
Hi Steve, thank you for taking the time to share your experience with us.
We are happy to hear that you had such a great experience with us all around!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Did not realize going to a tariff…
Did not realize going to a tariff charge or what ever its called, but great to deal with other then the extra $57
2024年4月24日
Marsblade からの回答
Hi, thanks for letting us know.
Great to hear that you are happy with us all around!
However, we're sorry to hear the information regarding import fees passed you by, as that is not our intention. We mention these fees at our checkout before you place the order!
When importing goods to Canada from Sweden, your order will be subject to the Canadian Harmonized Sales Tax (HST).
This tax is charged by your border agency due to Canadian customs regulations. The tax rate varies depending on province, though this can be calculated via the CBSA, as it is based on the value of the imported goods.
If you have any questions, do not hesitate to reach out to customerservice@marsblade.com!
Best regards,
Axel & the Marsblade team
Excellent customer service
2024年4月24日
Marsblade からの回答
Hi Richard, thank you for leaving this review.
We take pride in keeping our customer services as sharp as our skates!
Have fun and skate safe 👊
Best regards,
Axel & the Marsblade team
Company really cares about their customers and product
Company really cares about their customers and product. Great customer support.
2024年4月23日
Marsblade からの回答
Hi Aaron, thank you for taking the time to leave this review.
We take pride in keeping our customer services as sharp as our skates! 😎
Best regards,
Axel & the Marsblade team
Amazing customer service
Amazing customer service. I ordered the wrong size by accident and they were able to clean up the mistake before shipping. Also, skates a great. Very impressed.
2024年4月22日
Marsblade からの回答
Hi Brandon, thank you for taking the time to leave this review.
Glad to hear that we managed to sort it out before the skates were sent out!
We are also happy to hear that you are enjoying the skates 🙌
Best regards,
Axel & the Marsblade team
we purchased after talking in person…
we purchased after talking in person with someone at the MN Meltdown tournament. The personal interaction was the best part of the experience, and just hearing how the skates can be used to help an athlete progress was beneficial. There was a deal too that made the purchase more doable at the time.
2024年4月22日
Marsblade からの回答
Hi Jeff, thank you for taking the time to leave this review.
We are happy to hear about this and we are confident the skates will come to great use!
Looking forward to hear what you think 🙌
Best regards,
Axel & the Marsblade team
Flawed wheel spacing - Excellent customer support
Box arrived in decent shape. The skates look nice and the wheels have good grip. The skates felt good after initial baking to fit following the provided instructions. The skates feel reasonably stiff and the inner liner is comfortable. The tongue feels cheap compared to most other hockey skates I’ve used. It appears as a traditional felt tongue, but really is very thin and the inside feels like it’s stuffed with plastics sheets. The rocker of the flow motion technology can be felt, but not as much as I was hoping for. Definitely a little different than regular inline skates, but not like my ice hockey skates. The back 80mm wheels on both skates touch each other, which inhibit their ability to spin properly. Perhaps this may go away with time as the wheels wear down, but that should not be the case as I would expect skates to come ready to go out of the box. It’s annoying and a bit dangerous to skate with the rear wheels rubbing against each other and drag on the ground because they can’t turn properly. I find this to be unacceptable considering how much these skates cost, and the main reason for a 2 star review.
UPDATE:
Marsblades was nice to reach out and offered replacement parts which had the proper wheel spacing. Excellent customer service to correct the issue.
2024年4月22日
Marsblade からの回答
Hi Richmond, thanks for letting us know.
We are sorry to hear that you are disappointed in your new R1 Elite skates and will of course see to that immediately.
I have sent you an email to help you out in best possible way.
Best regards,
Axel - Marsblade
Marsblade からの回答
Hi, thank you for taking the time to leave this review.
We're happy that you are reaping the benefits of the technology!
Keep up the good work 🙌
Best regards,
Axel & the Marsblade team
Just the company should have a good…
Just the company should have a good idea of brokerage fee.
It was the taxes plus another 30$ of brokerage fees.
When site indicates taxes customs and 10$ brokerage fee.
2024年4月11日
Marsblade からの回答
Hi Joe, thanks for letting us know.
We're sorry to hear the information regarding import fees passed you by, as that is not our intention. We mention these fees at our checkout before you place the order!
When importing goods to Canada from Sweden, your order will be subject to the Canadian Harmonized Sales Tax (HST).
This tax is charged by your border agency due to Canadian customs regulations. The tax rate varies depending on province, though this can be calculated via the CBSA, as it is based on the value of the imported goods.
If you have any questions, do not hesitate to reach out to customerservice@marsblade.com!
Best regards,
Axel & the Marsblade team
Game-Changing Upgrade
These Marsblades aren't just flashy and good-looking; they're also incredibly comfortable, turning my lackluster hockey game into something that looks surprisingly good. Who knew an old has-been could still rock the rink in style?
2024年4月18日
Marsblade からの回答
Hi Brandon, thank you for taking the time to leave this review.
We are so glad that the experience of the entire skates has been to your satisfaction 🙌
Keep up the great work!
Best regards,
Axel & the Marsblade team
Nice work by Marsblade
Good to have an option to buy demo or returns at a discount, quality and communication on order are good
2024年4月18日
Marsblade からの回答
Hi Al,
Glad to hear that you're happy with the product, keep up the training! 👊
Best regards,
Axel & the Marsblade team
When I looked at tracking info I…
When I looked at tracking info I thought no way this was going to get here for the birthday. It, of course it did. Thanks.
2024年4月18日
Marsblade からの回答
Hi David, thank you for taking the time to leave this review.
Great to hear that the skates made it in time for the birthday!
Hope they will come great to use 🙌
Best regards,
Axel & the Marsblade team
Marsblade からの回答
Hi Patrick, thank you for taking the time to leave this review.
That’s exactly what we strive for!
Have fun and skate safe 🏒
Best regards,
Axel & the Marsblade team
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