i2 holder warranty concern - still no response to an email I sent over two weeks ago. I’ve also tried reaching out through the chat and sent a follow-up email from another address, but have yet... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I played a lot more ice hockey in life, but when I moved to an area with very limited rinks I switched over to Roller Hockey. The movements of a traditional hi-lo skate is a lot stiffer in movement... もっと見る
企業が回答しました
Köpte ett par re-used marsblade inlines i våras, älskade dem, så det fick bli ett par Marsblade I2 KIT DLC från Hockeystore också till mina CCM Jetspeed. Alltid velat prova Marsblade på is och jag m... もっと見る
企業が回答しました
I'm a huge admirer of both the Marsblade R1 and the I2. They're exceptional products, and I can't speak highly enough of them. Unfortunately, the merchandise associated with them isn't up to par.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Each century a few new product innovations enter a market to completely change the industry. Like when the carbon fiber hockey stick was launched or when Apples iPhone changed how we see mobile communication. It’s now time for the skating and skiing industry to take the next technology leap. The human body is developed to move with smooth movements to be as energy efficient, fast and powerful as possible. However, the traditional rigid ice and inline skates as well as ski bindings limits the ability to a natural movement pattern. The rocking motion of Flow Motion Technology allows you to get your natural maneuverability back, maximizing performance as well as your skating comfort. Just like there’s no going back to the old wooden hockey stick or the old mobile phone, there’s no going back after trying Flow Motion Technology, trust us. Or, don’t trust us, try our products and find out for yourself.
連絡先
Storgatan 30, 83130, Östersund, スウェーデン
- sales@marsblade.com
- marsblade.com
4.6
優良
1263件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing Company
Amazing Company. My son loves these. He says they are the best feeling skates he has ever worn. He is able to turn better and smoother on these. Customer service was awesome and fast with response. Super fast shipping!
2024年4月17日
Marsblade からの回答
Hi Andrea, thank you for taking the time to share your experience with us.
That’s what we want to hear!
Also great to hear that you had such a great experience with us all around!
Tell your son to have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Great overall experience.
Punctual processing, delivered on time, appears to be an excellent product, 100% satisfied.
2024年4月17日
Marsblade からの回答
Hi Doug, thank you for taking the time to write this review.
We're glad that you had such a great experience with us all around!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Marsblade からの回答
Hi Aaron, thank you for taking the time to leave this review.
Great to hear that you are happy with the shipping times! Hope the skates will come great to use.
Have fun and skate safe 🏒
Best regards,
Axel & the Marsblade team
Perfect Condition!
Perfect Condition
I received my Marsblades within 2 weeks of ordering. When I opened the box the rollerblades were in mint condition and looked amazing. I couldnt wait to try them on. I took them for a skate and I have to say that they were so smooth and skating backwards really felt like skating on ice. It blew my mind and my daughter who was biking said that I was skating like I do on ice. Truly amazing skates.
Only one minor thing which is really my fault. I have size 7 ccm skates (which I like snug!), I tried some rollerblades in some shops around town and realized I was a 7.5 in rollerblades (Marsblade tech also said 1/2 size bigger than skates) but realistically I should have gotten a size 7 but meh I won't return them cause they are AMAZING!
2024年4月15日
Marsblade からの回答
Hi Fabio, thank you for taking the time to leave this review.
That's what we strive for - offering an excellent alternative to ice for those looking to improve or maintain their skating skills all year around!
And great to hear that the skates works fine even if they are a little bit too big..
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Marsblade からの回答
Hi Brian, thank you for taking the time to leave this review.
Great to hear that you are enjoying your new Marsblade O1 Elite skates! We strive to provide the best equipment out there so this is an confirmation on that we are on the right way!
Have fun and skate safe 🏒
Best regards,
Axel & the Marsblade team
Amazing customer service!
Axel and the team at Marsblade have been amazing to deal with. We were having issues with my son's wheels coming loose and Axel continued to assist us until a solution was found. Great customer service!
2024年4月14日
Marsblade からの回答
Hi Brodie, thanks for letting us know.
When looking at your tracking link, I can see that delivery of your parcel is scheduled for tomorrow.
However, I have sent you an email to sort this out further.
Best regards,
Axel - Marsblade
Marsblade からの回答
Hi, thank you for taking the time to leave this review!
We are thrilled to hear that as bridging the gap between on and off ice skating is a main goal of ours!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Marsblade からの回答
Hi Niko,
We're glad that you had such a great experience with us all around! 🙌
Best regards,
Axel & the Marsblade team
Outstanding customer service
Awesome contact with customer support, quick and a great help. Skates delivered on time and just as described!
2024年4月15日
自発的なレビュー
Marsblade からの回答
Hi, thank you for taking the time to leave this review.
We are glad that you had such a great experience with us all around! Keep up the good work 🏒
Best regards,
Axel & the Marsblade team
Meh Skates, good CS
I really dislike the skates and support stopped responding to me after their first email, after offering to do a credit back or exchange.
EDIT 1: Marsblade got back to me with Support and provided an exchange for credits to the store. Thanks to Axel for helping out. I want to rate 5* and will if I can get a pair of skates that I like.
2024年4月7日
Marsblade からの回答
Hi Brandon, thanks for letting us know.
Our support is closed during the weekends but I answered your email this morning (Swedish time).
Also, sorry to hear that you didn't like the skates.. I will send you a separate email and do my best to find a solution for you!
Best regards,
Axel - Marsblade
Beyond Expectations!
Great product. Quality is unparalleled in rollerblades. Bought for my son and I to use together. From the box right down to the product we are very happy!
2024年3月8日
Marsblade からの回答
Hi Nathan,
Thanks for taking the time to share your great experience with the skates! We are glad to hear that you are enjoying our product together with your son!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Marsblade からの回答
Hi Gabriel,
We are happy to hear that you are enjoying your new Marsblade O1 Prospect skates!
Keep up the good work 🏒
Best regards,
Axel & the Marsblade team
Marsblade からの回答
Hi Mark, thanks for letting us know.
We're sorry to hear the information regarding import fees passed you by, as that is not our intention. We mention these fees at our checkout before you place the order!
When importing goods to Canada from Sweden, your order will be subject to the Canadian Harmonized Sales Tax (HST).
This tax is charged by your border agency due to Canadian customs regulations. The tax rate varies depending on province, though this can be calculated via the CBSA, as it is based on the value of the imported goods.
If you have any questions, do not hesitate to reach out to customerservice@marsblade.com!
Best regards,
Axel & the Marsblade team
Marsblade からの回答
Hi Mark,
It's great to hear that you seem to be as happy with the design and performance as we are!
Have fun and skate safe 👊
Best regards,
Axel & the Marsblade team
Topnotch customer support
Ordering and shipment went very smooth. My first order unfortunately contained skates that did not fit me but the help and responsiveness from the service department was top notch. Sending back and getting correct sized skates was very easy and relative fast considering the distance the UPS truck had to travel (Sweden to Netherlands).
2024年4月9日
Marsblade からの回答
Hi, thank you for taking the time to leave this review.
Great to hear that the new size fits well!
We are confident the skates will come to great use!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Both product and buyer experience was…
Both product and buyer experience was good. My son had the O1 Kit last year and installed them on a pair of Bauer boots and loved it. He used it everyday last Spring/ Summer and liked the Marsblade more than his Bauer inline skates from the year before. He said the rocker does make it feel more like skating on ice. So when he outgrew his Bauer skates with a Marsbkade installed, it was an easy decision to get another Marsblade. We decided to get the O1 Team boots this year as it saved us a bit of money when you look at the kit + boot + install. Since the O1 Team boots have arrived my son has not taken them off. They fit good so he didn’t think they needed to be baked. My only complaint is the need to pay for customs was not clear during the purchase. UPS sent an email and a text to tell me about the payment. This could have been explained on clearer on the site. Other than that we were happy with the product and how quick the product came.
2024年4月9日
Marsblade からの回答
Hi Michael, thank you for taking the time to share your experience with us.
Lovely to hear that your son has been enjoying Marsblade and the patented Flow Motion Technology for a couple of years now!
We are highly appreciative of the support and commitment from customers like yourself. You help us bring the game forward!
Best regards,
Axel & the Marsblade team
Je n’ai rien à dire sur l’achat et la…
Je n’ai rien à dire sur l’achat et la réception. Maintenant je dois faire un échange de grandeur. On va voir si tout va bien se passer.
2024年4月8日
Marsblade からの回答
Hi Maud,
I can see that your returned pair has been processed and that your new size will be delivered very soon.
Fingers crossed for that the new size will fit better!
Best regards,
Axel & the Marsblade team
Good communication when ordering and…
Good communication when ordering and then meeting the delivery date of the goods.
2024年4月8日
Marsblade からの回答
Hi Jozef,
We're glad that you had such a great experience with us all around!
Have fun and skate safe!
Best regards,
Axel & the Marsblade team
Timely response time to questions?
2024年4月8日
Marsblade からの回答
Hi, thanks for letting us know!
Our vision is to always answer within 24 hours. If you have sent an email but never heard back, please send us an new email since your original email must never have reached us.
Best regards,
Axel & the Marsblade team
More people need to try these
More people need to try these. I've never felt stronger in corners.
2024年2月28日
Marsblade からの回答
Hi Nick, thank you for taking the time to leave this review.
We're happy that you are reaping the benefits of the technology!
Keep up the good work 🏒
Best regards,
Axel & the Marsblade team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。