These guys were amazing and cooperative throughout. They worked with me at super short notice and turned out shoes that looked amazing and are sure to make our special day that much more memorable! Th... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Matt and his team worked with us on the design through several iterations and produced it exactly to spec and with care. We were able to specify what base shoe which really differentiated him from any... もっと見る
企業が回答しました
Arrived at Trafford centre at 6pm to sort, says open until 8. Give up as no one was there. Changed weekend plans to return the Saturday, arrived 11:45 as opened at 12. Still waiting at time of review... もっと見る
企業が回答しました
This is my fourth pair of customs from the team at MattB. They never disappoint, great quality as advertised and awesome service! I will be buying more
企業が回答しました
企業情報
当該企業による記述
MattB Customs was established in May 2014. We are an exclusive footwear customisation brand, creating unique designs and adding vibrant enhancements to classic silhouettes that can't be purchased on the high street or anywhere else.
連絡先
4.4
優良
402件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Although I love their designs on the…
Although I love their designs on the display, additionally the professionalism from the team and customer service - the customized LD I purchased were not ideally what I was expecting. The item is likable, but I don’t love it. The color was truly off.
2023年2月17日
Mattbcustoms からの回答
Thanks for your review Tiffany, we’re sorry to hear you’re unhappy with your customs! We colour matched the colourway to the image you sent over, but as that image was taken in high level lighting it will appear differently under different light. If you’re unhappy with them, we’re more than happy to amend them for you, please drop a message to us and we can discuss the process! We hope we can get this sorted for you!
Mattbcustoms からの回答
Thanks for your review man! So glad you love your Cactus Joggers!
Everything Amzing
Everything, great communication, great service. Price was very very fair !! Products are perfect, great workmanship.
Highly recommend
2023年2月17日
Mattbcustoms からの回答
Thanks so much for your review bro! Glad you're happy with both pairs!
Matt is a really good custom artist
Matt is a really good custom artist.
I’d highly recommend you shop at his store.
2023年2月6日
Mattbcustoms からの回答
Thanks for your review Bradley! So glad you're happy with your customs!
PERFECT "Re-Custom"
2 x pairs of MBC's so far and PERFECT! Most recent pair was an act of Pure Customer Service. Customer Service is much used but MBC took a pair of shoes & "re-customed" making them AMAZING! We will definitely be back. Updates received all the time, super quick turnaround. Excellent service and deserves 6 stars. Good luck to your team!
2023年2月6日
自発的なレビュー
Mattbcustoms からの回答
Thanks so much for your review Murt! So glad you were happy with both pairs and can't wait to work on more together in the future!
Excellent products order 2 pairs or…
Excellent products order 2 pairs or personalised trainers and they are stunning. Always kept me updated and will definitely be ordering again
2023年1月17日
Mattbcustoms からの回答
Thanks so much for your review Katy! So glad you're happy with your customs!
Garbage! Scam
Absolutely horrific customer service. It took 1 month for my order to arrive and when it was the wrong size they wouldn’t consider replacing them. Complete trash. I spent $400 on shoes I cannot wear.
2023年1月17日
自発的なレビュー
Mattbcustoms からの回答
Hi,
Due to no fault of our own we are unable to offer you a refund or exchange. If we had made any error on size or design, we would always amend this. As you ordered the wrong size and only realised once they arrived with you in Switzerland we will not exchange this. Size guides are provided all across our website to ensure customers are confident in their sizing. We also note that if you are unsure of your size you should try on a pair in a store before purchasing. Your order was created and turned around in 2 weeks (our website does state orders can take up to 30 days to be shipped), and due to the delays with the UK and Swiss customs you didn’t receive the shoes for another 2 weeks. Of your £290 order, you were then hit with customs and import charges, as you can understand this is out of our control and something we do warn customers of on our website. As you’re aware, the customs charges in Switzerland are particularly high. To avoid this issue, we do state on our website that we don’t offer refunds or exchanges on any of our products. We do this to ensure that customers are confident in ordering their correct size and EU customers are aware of import taxes.
Mattbcustoms からの回答
Thanks for your review man! Glad you love your new customs!
Nike tech tracksuit
Second time purchasing from here really Good quality no faults or lose threads the fact it’s all done by hand to is worth the price would defiantly recommend
2023年1月7日
Mattbcustoms からの回答
Thanks so much for your review Rosemary! So glad you're happy with your custom Tracksuit!
World class service
These guys done an absolutely phenomenal job on my shoes! From start to finish communication was clear and they'd check what precisely I wanted with regards to the design of my shoes throughout the designing process. Delivery was a let down from dpd who messed up my order but MattB Customs chased them up on it instantly and my delivery came through fairly quick after the mess up. Would recommend and will definitely come back to order some more in the future!
2023年1月11日
自発的なレビュー
Mattbcustoms からの回答
Thanks so much for your review Jagraj! So happy that you love your customs! Apologies once again for the issues with delivery, but so glad they got to you. Looking forward to working on your next pair with you!
I LOVE my shoes!
I LOVE my shoes! The team have done an incredible job in bringing to life the designs for my sneakers. They look exactly as I wished them to and all done through a seamless and professional service by Matt. These guys are world class! Highly, highly recommend!
2022年12月28日
Mattbcustoms からの回答
Thanks so much for your review Mehdi! So glad to hear you were happy with your customs! We hope to work on some new pairs with you in the future!
Mattbcustoms からの回答
Thanks so much for your review Duncan! Enjoy your new customs!
Custom AF1
Fantastic customer support from design to delivery, a real collaborative process. I wouldn't hesitate to use this company again
2022年12月22日
Mattbcustoms からの回答
Thanks so much for your review Mark! So glad you're happy with your customs!
Fast delivery services and authentic…
Fast delivery services and authentic product as ordered on the website.
2022年12月21日
Mattbcustoms からの回答
Thanks for your review Leyti! Glad they got to you in time!
Mattbcustoms からの回答
Thanks so much for your review Vince! Enjoy your new customs!
Brilliant brilliant brilliant!!
Brilliant product and fantastic custom service. Exceeded my expectations. Highly recommend!
2022年12月24日
Mattbcustoms からの回答
Thanks for your review Agi! So glad you're happy with both your pairs of customs!
Very quick to answer questions and the…
Very quick to answer questions and the finished product was phenomenal!
2022年12月23日
Mattbcustoms からの回答
Thanks for your review Daniel! Enjoy your new customs!
I have received no information on my…
I have received no information on my order. No information on shipment and no tracking numbers. However the shoes were recieved in 10 days and appear to be as ordered and very well done.
2022年12月17日
Mattbcustoms からの回答
Thanks for your review Jason! So pleased you're happy with your customs! Apologies that you did not receive any information, you should have received a confirmation email when you placed your order as well as a confirmation email when they shipped with the tracking code! These can sometimes end up in spam, but we will look into this.
MattB Customs
The shoes came out amazing, quality is on point. Came just in time for the holidays.
2022年12月19日
Mattbcustoms からの回答
Thanks so much for your review Carlos! We made sure to get them to you in time for Christmas! Enjoy your new customs!
No me llegaron los zapatos
2022年12月21日
Mattbcustoms からの回答
Apologies for the late reply, the studio has been closed for Christmas! We have just tracked your order that was placed in October 2022 and we were unaware that you had not received your customs as you hadn't contacted us about this. We will investigate this for you now!
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