Order number 1533174369 placed on 10th October, it's now the 19th and nothing has moved. Items cancelled/out of stock and no idea when the rest might show up. I have tried to cancel the order online a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
To be honest I'm sick of maxi zoo, they are constantly out of things my dog likes, the small bagels with sesame seed been one, my dog won't eat any other brand and maxi zoo is constantly out of them,... もっと見る
企業が回答しました
We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... もっと見る
企業が回答しました
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... もっと見る
企業が回答しました
企業情報
当該企業による記述
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
連絡先
2.6
期待以下
427件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 95％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Online shopping not worth it
Online shopping with Maxi Zoo is a disaster. Ordered 28 April, two emails so far saying items are out of stock. Remainder of the order still not received. I chanced making the change to Maxi Zoo as some items were cheaper. I’ll stick with my old shop as paying a bit more for relaible delivery is worth it
2026年4月28日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Sarah Donovan,
We are very sorry to hear about your experience and the difficulties you faced with your order.
This does not reflect the level of service we aim to provide, and we regret that your concerns were not handled as they should have been.
If you are willing, please contact us at online-shopping@maxizoo.ie and include your order number, so we can review your case and assist you further.
Once again, we sincerely apologise for the inconvenience.
Kind regards,
Your Maxi Zoo Customer Team
I have been using Maxi Zoo for the last…
I have been using Maxi Zoo for the last 3 years for their dry dogfood. So far I have received excellent service & value for money. I mostly purchase online and the range, value and fast free delivery delivery are great. I have never been let down by them. Also, when I have dropped into their local store I have always been happy with the polite efficient and knowledgeable service I received and the store was well stocked . organised and clean.
BC
2026年4月26日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Customer,
Thank you very much for your kind feedback.
We’re glad to hear that you’ve been satisfied with our service both online and in your local store over the past three years. It’s great to know that our product range, prices and delivery, as well as the service from our team, have met your expectations.
We truly appreciate your support and the time you took to share your experience.
We look forward to welcoming you back to Maxi Zoo.
Kind regards,
Your Maxi Zoo Customer Team
Lots of stock not available
Lots of stock not available. Sandpaper. Egg crumb. Canary seed etc. Staff all seem so unhappy and stressed. Manager is really nice and helpful though. As are most of the staff. Staff turnover is constant. Always new staff and they last short time and they are gone to new jobs. Maxizoo management must be dreadful to work for. 😣
2026年4月29日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Michelle Feeney,
Thank you very much for sharing your feedback with us. It is extremely important to us, as it helps us improve and provide a better customer experience.
We are very sorry to hear about your experience and the frustration it caused.
We would appreciate the chance to review your case and assist you further.
If you are willing, please reach out to us at online-shopping@maxizoo.ie and include your order number. We will gladly look into the matter.
Kind regards,
Your Maxi Zoo Customer Team
Delivery always on time
Delivery always on time. Great products and prices. They always have bulks I need for my seven kitties.
2026年5月1日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Eliza Anna Zuzanna,
Thank you very much for taking the time to share your feedback. Your feedback is extremely valuable to us.
We are very happy to hear that you are satisfied with our products and services. We hope to welcome you back soon in our online shop or in one of our stores.
Have a nice day!
Your Maxi Zoo Customer Team
Their online system is a disaster
Their online system is a disaster. I’ve had multiple orders cancelled, with no email to explain or forewarn, for items still available on the site. I’ve had an order cancelled, then they sent 1 item from the order & were well able to email then to ask me to put through payment for the product they cancelled. The final straw is them not sending tracking info & incorrectly sending cat nuts when I urgently needed the kitten milk formula I’d ordered last week. Took days to respond & requested the incorrect items be sent back at my own inconvenience. I’m not holding my breath that I’ll receive the replacement (corrected!) order as, again, no tracking provided. I won’t be buying from them online again.
2026年4月27日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Customer,
Thank you for taking the time to update your review and for sharing your experience.
We are very sorry to hear about the repeated issues with your online orders, including the lack of communication, incorrect item sent, and the stress this caused—particularly given the urgency of needing kitten milk formula. This is certainly not the standard we aim to provide, and we fully understand why this has been so disappointing.
We would very much like the opportunity to review your case in detail and understand exactly what went wrong, so we can address the issue properly and learn from it.
If you are willing, please contact our online customer service team directly at online-shopping@maxizoo.ie or call us on +353 21 601 9483, available Monday to Friday from 12:00 PM to 4:00 PM.
Your feedback is taken seriously, and we truly regret the inconvenience you experienced. Thank you again for bringing this to our attention.
Kind regards,
Your Maxi Zoo Customer Team
Puppy shop
Just had the most fantastic visit to maxi zoo with the very helpful and lovely staff member Alan.
Guided us through the basic bits that we need for our new puppy to food and care also what we would need further down the line. We came away with great information and of course lots of fantastic toys and cuddles for our new puppy.
Would highly recommend maxi zoo bray for any first time pet owners.
2026年4月25日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Tanya,
Thank you very much for taking the time to leave such a wonderful review.
We are delighted to hear that you had a fantastic visit to Maxi Zoo Bray and that Alan was able to support you so well in preparing for your new puppy. It’s great to know that his guidance on food, care, and what to expect as your puppy grows made your experience such a positive one.
We wish you and your new puppy many happy moments together and truly appreciate your recommendation. We look forward to welcoming you back to Maxi Zoo again soon.
Kind regards,
Your Maxi Zoo Customer Team
WORST experience ever
WORST experience ever! Do not EVER buy from this website in your life!
All that can go wrong happens here:
- Maxizoo and Revolut have a partership, if you buy a maxizoo product through revolut you will earn extra revpoints. I did not receive the extra points.
- They promise 10% off on your first online purchase, but as you can imagine it did not apply to my first purchase!
- My purchase was NOT delivered yet and DPD seem to not be able to deliver my purchase. I had another thing delivred from DPD to my house yesterday, therefore this is not an issue with my address. This is something between MAXIZOO and DPD.
- You ring maxizoo customer service on a Friday 11am and there's nobody to answer the phone!!!
I sent an email asking for order cancellation and when they reply to your email they tell you that this cannot be canceled. Now I have no idea when it will be delivered (or if it will) and have neither the product or my money!
NEVER EVER again!
2026年4月17日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Vinicius,
Thank you for taking the time to share your experience — I’m genuinely sorry to read how frustrating this has been for you.
Please accept our apologies for the disappointment caused by the missing promotions, the delivery delay, and the difficulty reaching us by phone. This is certainly not the experience we aim to provide, especially for a first online order.
Regarding delivery, we understand how concerning it is when a parcel is delayed, particularly if other DPD deliveries have reached you without issue. Unfortunately, once an order has been handed to the courier, there can sometimes be delays outside of our direct control — but that doesn’t make the situation any less frustrating, and we’re sorry for the inconvenience caused.
We’re also sorry for the confusion around order cancellation and for the lack of immediate support when you tried to contact us. Due to high volumes at certain times, response times can be longer than usual, but that is not an excuse, and we appreciate your patience.
We would very much like the opportunity to look into your order, delivery status, and the promotional issues properly and help reach a resolution. Please contact our customer service team directly via email (online-shopping@maxizoo.ie) with your order details, and we’ll be happy to review the case in detail.
Thank you again for your feedback — it’s important to us and helps us improve.
Kind regards,
Your Maxi Zoo Customer Team
ordered dried dog food on the 2/04/2026…
ordered dried dog food on the 2/04/2026 received email this morning stating that Unfortunately, some products from your recent order are currently out of stock, and we do not have a confirmed restock date from our supplier. 6 DAYS later to find out that they are out of stock! not very professional WONT BE ORDERING FROM THEM AGAIN, very disappointed as i wanted to buy from an Irish company
2026年4月7日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Peter,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand how frustrating it is to be informed at such a late stage that an item is out of stock.
Unfortunately, due to an unexpected surge in order volumes combined with staff shortages caused by illness, the processing of some orders took longer than usual. During this delay, the item you ordered unfortunately sold out before it could be finalised. We fully appreciate that this falls short of the standard of service you expected, and we sincerely apologise for the inconvenience and disappointment caused.
We would like the opportunity to look into your order in more detail and see how we can assist further. Please don’t hesitate to contact our customer service team at +353 21 601 9483 or via email at online-shopping@maxizoo.ie, quoting your order details.
Kind regards,
Your Maxi Zoo Customer Team
Groom room Blackpool cork
I have been bringing my dog to Maxi Zoo Blackpool for over 6 years and have always been thrilled with the service from Stephanie. She consistently went above and beyond, truly caring for my dog’s well-being and knowing exactly how to handle his groom.
Unfortunately, my experience this past Thursday, April 2nd, was very disappointing. After learning Stephanie is no longer there, the new team looked up his notes and I explicitly requested a "short and tight" cut. Despite being told this was no problem, the result was not what I asked for.
My dog came out looking unfinished. His legs and belly are uneven, and his face looks largely untouched—he even still had goop and debris in the fur by his eyes from his tear stains. To top it off, he wasn't ready at the promised 90-minute mark and I had to wait further.
I didn’t have the heart to tell the two groomers in the moment, but as a loyal customer of 6 years, I expected the high standard to continue.
It is a real shame to see the quality slip so significantly; I shouldn't have to wonder if my dog has even been groomed after a professional appointment.
2026年4月2日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Grace,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about your recent experience at our Maxi Zoo Blackpool grooming salon, especially after being a loyal customer for over six years.
We truly appreciate your kind words about Stephanie and understand how disappointing it must have been to see such a noticeable change in quality, particularly when you clearly communicated your expectations for your dog’s groom.
The issues you’ve described — including the uneven finish, incomplete facial grooming, and the delay beyond the advised time — are not the standard of service we aim to provide.
Please rest assured that your feedback has been escalated to store and grooming management so it can be fully reviewed with the team involved. We take concerns regarding pet care very seriously and see this as an opportunity to address training and quality standards.
If you are comfortable doing so, you are more than welcome to send photos of the groom along with your contact details to online-shopping@maxizoo.ie, and we will ensure this information is passed on to the relevant management for further review.
Once again, we sincerely apologise for the disappointment caused and hope we can restore your confidence in our grooming services.
Kind regards,
Your Maxi Zoo Customer Team
The online service is so bad you get a…
The online service is so bad you get a confirmation that your order is on its way when it doesn’t arrive and you contact them they say there was a glitch on the website same excuse every time I contacted the company and asked to speak to manager this time I was informed due to GDPR I couldn’t make contact with them! I explained this was my write and the person hung up on me I will never order from this company again
2026年3月25日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Angela,
We’re truly sorry to hear about your experience and for the frustration caused when contacting our customer service team.
This is certainly not the level of service we aim to provide, and we regret that you felt your concerns were not handled appropriately.
We would like the opportunity to review your case in detail and assist further.
If you’re happy to do so, please contact us at online-shopping@maxizoo.ie, including your order number, and we would be glad to arrange a callback and look into this matter properly.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind regards,
Your Maxi Zoo Customer Team
Martin being helpful!
Martin in customer service was so helpful when he helped us to locate a food storage box, which came free with Leader Dog Food purchase, despite there being none left in the shop in Mullingar. He organised for it to be delivered to site where we picked it up. The staff are always so friendly there as well. Thank you Martin!
2026年3月17日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your feedback! We are happy to hear that our colleague helped you solve the issue and that you are satisfied. We are forwarding your praise to Martin. Thank you for your feedback again, we really appreciate it!
Going round in circles
Going round in circles with Maxi Zoo. Placed an order but they sent the wrong product - won't arrange to pick it up, I have to get a 16kg box to the post office with no car as I don't drive. Explained I would be happy to keep the product if they give me a discount - can't do that either according to customer service. So I'm stuck with a product I didn't order which they won't collect or discount. Several emails and phone calls later issue still ongoing, waiting for another person to call me back. Would not use this company again - second issue I've had with them.
Update: managed to get €21.00 refund from them. Not good enough in my opinion as the product cost €53.00 and it was their mistake but better than nothing. I won't be using them again.
2026年3月23日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Deborah,
Thank you very much for taking the time to share your feedback.
We are truly sorry to hear about the difficulties you experienced with your order and for the inconvenience caused by receiving the incorrect product. This does not reflect the experience we want our customers to have.
We completely understand how challenging it can be to return a parcel without access to a car. For this reason, our team offered a home collection service to make the return process easier for you. While this option was available, we fully understand that it may not have been convenient for you, as DPD was unable to provide a specific collection time window.
As you preferred to keep the incorrect item and requested a refund of the price difference, we were happy to accommodate your request and initiated the credit note for the difference on the same day.
Your feedback is extremely valuable to us, and we will review this case internally to improve our processes and help prevent similar situations in the future.
Once again, please accept our sincere apologies for the inconvenience, and thank you for bringing this matter to our attention.
If you need further assistance, please contact us with your order number. You can reach us at: online-shopping@maxizoo.ie or 021 601 9483
Have a nice day!
Your Maxi Zoo Customer Team
MAXI ZOO IRELAND からの回答
Hi Christy,
Thank you so much for your wonderful review!
We’re delighted to hear that we’re your favourite pet shop and that you’re happy with our fast and efficient delivery.
We truly appreciate your support!
Thanks again for taking the time to share your experience!
Have a lovely day,
Your Maxi Zoo Customer Service Team
Reorder, Reorder and Reorder!
I have placed many orders with this company for the past few years and have never been disappointed. In particular, they carry a dog food brand which is not easily sourced and one on which my dog thrives. Good, reliable, company.
2026年3月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you so much for your wonderful 5‑star review!
We truly appreciate you taking the time to share your experience. It means a lot to hear that you’ve been ordering with us for years and have consistently been satisfied. We're especially glad that we can offer the dog food your pet thrives on — that’s exactly what we aim for.
Thank you for your trust and your loyalty. We look forward to continuing to support you and your four‑legged friend in the future!
Kind regards,
Your Maxi Zoo Customer Service Team
Adam in Tralee manor was absolutely…
Adam in Tralee manor was absolutely outstanding he couldn’t have done more for us and gave us fantastic advice and went out of his way to help us, management should be incredibly proud to have such a wonderful young man working for them.
2026年3月14日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Vinnie,
Thank you so much for your wonderful review! We’re delighted to hear that Adam in our Tralee Manor store gave you such outstanding service. We’ll make sure your kind words are passed on to him and the management team — they will be thrilled.
Thanks again for taking the time to share your experience!
Have a lovely day,
Your Maxi Zoo Customer Service Team
I buy Sheba cat food from Maxi Zoo and…
I buy Sheba cat food from Maxi Zoo and even paying for postage, it costs less than at my local supermarkets.
I am very happy with the delivery times and would recommend Maxi Zoo.
2026年3月10日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Heather,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you’re happy with our prices and that your Sheba cat food orders always arrive promptly. It’s great to know that our delivery service and value for money make a difference for you.
We truly appreciate your recommendation and look forward to welcoming you back to Maxi Zoo soon!
Have a lovely day,
Your Maxi Zoo Customer Service Team
Poor customer service/assistance
I visited the Mullingar store on Thursday morning (March 5th, approx. 9:45 am) with my two-year-old to buy a 12kg bag of dog food. Because I had my toddler with me, I asked an assistant for help carrying the heavy bag to the till.
I was disappointed that the assistant didn't mention the current promotional offer for a free food bin at any stage; I had to enquire about it myself. Once I did, I was simply pointed toward a stack of unassembled bins. The moment I paid, the assistant disappeared instantly.
I was left to struggle to the car with a 12kg bag of food, a bulky unassembled bin, and a two-year-old in tow. While I appreciated the initial help to the checkout, the lack of follow-through and the fact that I had to "find" the promotion myself made for a very stressful experience. A little extra customer care would have gone a long way.
2026年3月5日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Gemma,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience during your recent visit to our Mullingar store.
This is certainly not the level of customer care we aim to provide, and I completely understand how stressful the situation must have been — especially while managing a toddler and carrying heavy items.
I have already escalated your feedback to the store manager for further review, so we can look into what happened and ensure it does not occur again.
So that we can follow up with you directly, could you please contact us at online-shopping@maxizoo.ie? We would appreciate the opportunity to address this properly and make things right.
Thank you again for bringing this to our attention, and we truly apologise for the inconvenience caused.
Kind regards,
Your Maxi Zoo Customer Service Team
Fast efficient and good value 😻
2026年2月27日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your positive feedback, we really appreciate it! Please let us know if there is anything we can do for you.
The product I purchased was…
The product I purchased was competitively priced. It was despatched soon after being ordered and arrived in a very short time.
2026年2月16日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your positive feedback! We are happy to hear about your good experience. If there is anything else we can do for you, please let us know.
Goods arrived in perfect condition and…
Goods arrived in perfect condition and on time. This order had all items included and nothing missing. I didn't need to contact customer service with any issues ehich wad great. How online shopping should be!
2026年2月23日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for sharing your positive feedback with us! We are happy to hear you are satisfied with our service. Do not hesitate to let us know if we can support you.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。