Order number 1533174369 placed on 10th October, it's now the 19th and nothing has moved. Items cancelled/out of stock and no idea when the rest might show up. I have tried to cancel the order online a... もっと見る
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To be honest I'm sick of maxi zoo, they are constantly out of things my dog likes, the small bagels with sesame seed been one, my dog won't eat any other brand and maxi zoo is constantly out of them,... もっと見る
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... もっと見る
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Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... もっと見る
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企業情報
当該企業による記述
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
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We had such a great experience at Maxizoo Clearwater Finglas
We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was due to stay with a dog minder the following day, as we were going on holiday. Kelly was absolutely fantastic. She took the time to look at Milly and helped us find the perfect strap-on nappy in the right size. She was patient, knowledgeable, and incredibly kind, which really put us at ease during a stressful situation. Outstanding customer service – thank you so much, Kelly, for going above and beyond. You're a credit to the team!
2026年6月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Elaine Smyth,
Thank you so much for sharing your wonderful experience at Maxi Zoo Clearwater Finglas. We’re delighted to hear how Kelly supported you during such a stressful moment. It’s fantastic to know she took the time to look after Milly, helped you find exactly what you needed, and made you feel at ease with her kindness, patience, and expertise.
Feedback like yours means a great deal to us, and we’re thrilled that Kelly’s outstanding customer service made such a positive impact. She truly is a credit to the team, and we’ll make sure your kind words reach her.
Thank you again for taking the time to write this. We’re so glad you left the store feeling reassured and well looked after.
Kind regards,
Your Maxi Zoo Customer Service
Maxizoo sligo
I used to shop here regularly, things have changed now , the atmosphere is drab.
We loved bringing Codi in to have a sniff around , the girls were always so lovely in there and would go the extra mile even giving him treats etc. Now all we face is rude unpleasantness and no interest whatsoever in our dog and no one there to welcome us in. Will probably avoid in future
2026年6月13日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Isabel Mullane,
Thank you very much for sharing your feedback with us.
We sincerely regret that your recent experience in our store did not meet the standards you were previously accustomed to.
It is concerning to hear that the welcoming atmosphere you and Codi once enjoyed has changed, and that you encountered unpleasant behaviour during your visit. Please accept our sincere apologies for this. Every customer — and every pet — should feel appreciated and warmly received in our stores.
We will address this matter with the team to ensure that the level of service reflects the high standards we strive to uphold.
Please contact us directly at online-shopping@maxizoo.ie or +35 321 601 94 83, so that we can assist you in a more suitable and efficient way and resolve the inconvenience you experienced.
Kind regards,
Your Maxi Zoo Customer Service
The staff in maxizoo Dundalk Co.Louth …
The staff in maxizoo Dundalk Co.Louth are absolutely fantastic. The service I received was excellent.
2026年6月30日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Customer,
Thank you so much for your wonderful feedback!
We truly appreciate your kind words about the Maxizoo Dundalk team. It’s great to hear that you received excellent service, and we’re delighted that our staff made such a positive impression.
If there’s anything else we can assist you with, we’re always happy to help.
Kind regards,
Your Maxi Zoo Customer Service
I have been ordering from Maxi Zoo for…
I have been ordering from Maxi Zoo for years but recently in the past few months every order has had something wrong. On two occasions I was sent the wrong item, other times they did not send the complete order. For my latest order even though everything arrived, one of the items a large bag of cat litter was torn open and looked to be sealed up with cellotape which did not hold and it spilled all over the box.
2026年6月18日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Rose Toolan,
Thank you for your message. We are very sorry to hear about the repeated issues with your recent orders, especially after being a loyal customer for years.
We will review your case carefully and make sure the matter is resolved. Unfortunately, we did not find any notification from you regarding your latest order, but we will contact you to find a suitable solution to ensure your satisfaction.
Issues that involve a third party, such as packaging or delivery partners, will also be investigated so we can prevent similar problems in the future.
Thank you very much for your understanding, and once again we sincerely apologise for the inconvenience caused.
Kind regards,
Your Maxi Zoo Customer Service
Took my Dog to the Finglas Maxi Zoo for…
Took my Dog to the Finglas Maxi Zoo for Grooming & a De-shead . I don't know why I bothered I paid €90 for NOTHING , maybe a Brushing. I ll rang several times was Finally given an appointment to bring him back , when I arrived the was nobody in the Groomer's it was Closed. Someone who works there in Store said we are not on the list to be seen. As she had to cancel all appointments, she explained there would be no Groomers till next Friday. She reassured me the following Friday someone would contact me in relation to this , & the mistake would be resolved. Tried to call to resolve this matter, got no answer, no call back , I want this delt with ASAP.
2026年5月29日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Andy,
Thank you for your feedback.
Please accept our apologies for the inconveniences. We could not locate any ticket of this issue, therefore we are kindly asking you to contact us via e-mail (online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Kind regards,
Your Maxi Zoo Customer Service
Expect very long time to get you items
Almost every time I do an order, I receive one or more mails saying the items are sold out. I did the last order one week ago, I received two mails about sold out items and the parcel has not been sent yet.
2026年6月19日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Claudia,
Thank you for your feedback. Please accept our apologies for the inconveniences.
We could not locate the ticket or your order, therefore we are kindly asking you to contact us via e-mail (online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Kind regards,
Your Maxi Zoo Customer Service
The maxi zoo in Mahon cork had quite a…
The maxi zoo in Mahon cork had quite a disgusting aquarium section and had many dead fish that had even mould growing on the dead fish alongside with live fish in the same tanks. The plants were nice and all but the amount of dead fish was very off putting.
2026年6月19日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear ARAN MCFALL,
Firstly, we would like to thank you for taking the time to contact us, and we would also like to apologise for the experience you described.
Please be assured that we take your concerns very seriously.
We kindly ask you to contact us directly at online-shopping@maxizoo.ie or +35 321 601 94 83, and to provide the ticket number if you have already reported this case to us, so that we can assist you in a more suitable way.
Kind regards,
Your Maxi Zoo Customer Service
No sign of delivery and items out of stock
We ordered 7 days ago, only this morning were we told that 2 thirds of our order was out of stock and they would be refunding us. No mention of when the order will actually arrive. When you try to sign in the page turns to German. Would give zero stars if possible, rubbish service.
2026年6月15日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your feedback. Please accept our apologies for the inconveniences. We could not locate your order, therefore we are kindly asking you to contact us via e-mail
(online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Maxi zoo support is completely useless
Maxi zoo promises to deliver a package in 2-3 days, which is the only reason I bought there because it would arrive faster that where I usually shop (zooplus). And they managed to get my package delivered to another neighborhood (that I have never been to before). I contacted them as soon as I found out it was delivered to the wrong place, they said they’d call the delivery partner and try to get them to retrieve the package and deliver it to me on the same day and send me an email about it. They didn’t do anything, I didn’t receive any email. I then raised a ticket on the website. They also didn’t reply. I called again today and the guy just said he’s sorry and that I have to have patience and didn’t give me any dates of when the food is expected to arrive or anything. It’s my cats food we’re taking about. He needs to eat. I’m traveling tomorrow and now I have to go out of my way to go to a pet shop to get his food, which was precisely why I wanted to avoid when I ordered it online. I asked for the cancellation of the order and an refund and he didn’t let me cancel it. Now I don’t have my package, don’t have my money back and will have to go out to buy it. Contratulations to your support system, you’re completely useless. I’ll never shop with maxi zoo again.
2026年6月12日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your feedback. Please accept our apologies for the inconveniences. We could not locate the ticket, therefore we are kindly asking you to contact us via e-mail
(online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Terrible experience with my recent…
Terrible experience with my recent order (#1530966317). Placed on June 3, 2026, but immediately faced delivery delays due to warehouse issues. On June 11, I was informed that items were out of stock. With nothing dispatched by June 14, I emailed to request a full cancellation. Despite my request, I received an invoice for the order later that same day. Extremely frustrating and poor communication. I would not recommend shopping here
2026年6月14日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your feedback. Please accept our apologies, as it was no longer possible to cancel the order.
Once you receive the package, you may either refuse delivery or return the item to us. In both cases, you will receive a full refund for your order. We contacted you in e-mail. Feel free to let us know if there is anything else we can do for you. Thank you for your understanding.
Shocking online service
Shocking online service, waited 9 days for my to stuff to arrive, only to find out that my whole order was cancelled on day 9.
Stay away!
2026年6月11日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your feedback. We apologise for the inconveniences. We are kindly asking you to contact us via phone +35 321 601 94 83 or e-mail online-shopping@maxizoo.ie, so that we can help you solve the issue. Thank you for your cooperation in advance.
Very disappointing customer experience
Very disappointing customer experience. I ordered cat food on 1st June and as of now I still even have not recieved a tracking number. Bogus promises by customer service. Contacted multiple times but nothing substantial out of the conversation. The customer service in my last call promised that the item will be delivered to me maximum by Tuesday 9th June but I did not even get a valid tracking. I have to collect the kitten tomorrow and I am not ready yet with food. Very unprofessional.
2026年6月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Ishan Kaul,
Thank you very much for taking the time to share your experience with us. We are truly sorry to learn about the difficulties you have faced, particularly at such an important moment as preparing for your new kitten.
Due to an exceptionally high volume of orders, delays unfortunately occurred, and we would like to extend our sincere apologies for this. Please rest assured that we have taken every possible measure to ensure that your parcel reaches you as quickly as possible. Your complaint was forwarded immediately to the responsible teams, and the shipment has been prioritised accordingly.
We have now successfully identified your case. Your parcel is already on its way to you, and it is expected to be delivered today. An email containing the relevant delivery information has also been sent to you.
Once again, we are very sorry for the inconvenience and frustration this situation has caused. Your feedback is extremely valuable to us, and we remain committed to improving our processes to prevent similar issues in the future.
Thank you sincerely for your patience and understanding.
Kind regards,
Your Maxi Zoo Customer Service
Unacceptable
Like many reviewers here I’m appalled by the th service on the website. It states 1-3 working days for delivery but one week later and still not even a despatched email. The order was initially cancelled at the time it was too late to call then the order was partially cancelled due to an unavoidable item. Called today, and still no clear answer, I can’t wait any longer and I need to get the products in person so I requested a cancellation and refund only to be told it’ll be “looked into” which I have very little hope for. I had said I just won’t shop on their site but this is so beyond unacceptable at this point I won’t be shopping there at all.
2026年6月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Sinéad Grant,
Thank you very much for reaching out and for sharing your concerns with us. I am truly sorry to hear about the difficulties you have experienced with your recent order, and I completely understand how upsetting and inconvenient this situation has been for you.
Please accept my heartfelt apologies for the delay, the unexpected changes to your order, and the lack of clear communication throughout the process. This is certainly not the standard of service we strive to provide, and I regret that your experience has been so disappointing.
I have forwarded your case to the responsible teams with high priority so that your cancellation and refund request can be reviewed and processed as quickly as possible. We will keep you updated, and you will receive confirmation as soon as the refund has been finalised.
Once again, I am very sorry for the inconvenience and frustration this has caused. Your feedback is extremely valuable to us, and we are committed to improving our internal processes to prevent similar issues in the future.
Thank you sincerely for your patience and understanding.
Kind regards,
Your Maxi Zoo Customer Service
MAXIZOO IRELAND-APPALLING ONLINE SERVICE
Appalling online service from MAXIZOO IRELAND. It takes in excess of five days to recieve goods (though the website says they deliver in 3 days). Deliver from Dublin/ Cork to Galway for heaven sake! The wrong number of cans were despatched...yes, you can guess, minus one can! Inability to count in the warehouse perhaps🤔 Then to top it all, 11 of the 17 cans of dog food that were delivered were dented. Wholly inadequate packaging. Finally, no comminucation from DPD to say they were on the way (the website says I would be contacted on dispatch). The DPD driver said Maxizoo did not forward my mobile number to them! So disappointed.
G. Fleming
2026年6月6日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Mr. Ger Fleming,
Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience.
We have located your case in our system, and I would like to assure you that we have already responded to you by email. As mentioned there, we have issued a refund for the missing item as well as for the damaged products.
Please accept our sincere apologies for the inconvenience caused by the delayed delivery. We fully understand how disappointing this must have been.
We are also sorry for the lack of communication from the courier. We have forwarded your comments to both our warehouse and our logistics partners so that the issues you experienced can be thoroughly reviewed and addressed.
Thank you again for bringing this to our attention. Your feedback is extremely valuable to us, and we are committed to improving our service.
Kind regards,
Your Maxi Zoo Customer Service
I will now be a repeat customer
I have ordered from Maxi Zoo cat & dog food at least twice over the past few months & will definitly use them again -no issues with purchase or delivery
2026年5月1日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Joan O'Toole,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve ordered from Maxi Zoo several times and that everything has gone smoothly each time. Knowing that you’re happy with our service and plan to shop with us again truly means a lot to us.
We look forward to welcoming you and your furry friends back again soon!
Kind regards,
Your Maxi Zoo Customer Service
Very poor service from Maxie zoo
Very poor service from Maxie zoo
They got the delivery address wrong, and after waiting a week I still have no dog food and no refund. I was promised a callback on Thursday, but nobody contacted me. I ended up having to ring four or five times myself.
I’ve wasted at least half an hour on the phone trying to sort out an order that should have been straightforward. They took my payment in seconds, but a week later I’m still waiting for both the dog food and the refund of around €30–€40.
Overall, a very frustrating experience. I wouldn’t bother ordering from them again.
2026年5月12日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Glenn Kearney,
Thank you for taking the time to share your feedback. We have carefully reviewed your concern.
After reviewing your case, we found that the delivery could unfortunately not be completed due to an incorrect Eircode provided with the order. As soon as we became aware of the issue, our team contacted the shipping provider to try to resolve the situation; however, the address could no longer be changed at that stage.
Please note that we have already issued a full refund to your original payment method. In addition, as a gesture of goodwill and apology for the inconvenience caused, we have also provided a voucher for your next order.
We truly regret that this experience did not meet your expectations and appreciate your feedback, as it helps us improve our service.
Should you have any further questions, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email online-shopping@maxizoo.ie or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
Maxi Zoo Customer Care
Never have any issues!
Never have any issues ordering from Maxi zoo. I can never find the dog food my dog loves anywhere else. Happy to continue ordered from them. Thank you
2026年5月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Fiona,
Thank you very much for your kind review and your continued trust in Maxi Zoo.
We are delighted to hear that you can always find your dog’s favorite food with us and that you are happy with our service. Your support means a lot to us.
Thank you again!
Kind regards,
Your Maxi Zoo Customer Service
Terrible website, woeful customer service, no delivery
MaxiZoo, you really need to sort out the website and not allow customers to order unavailable items. What I'm more annoyed about is that I received an email that one lot of cat food was out of stock and you went ahead and cancelled the entire order and then marked it as being a return by me.
The only reason I shop with you at all, given the constant out of stock and delivery issues, is because no other store carries the Moments cat food brand. I never encounter these kinds of problems with Petstop, and Zooplus at least have an amazing customer support team in the event of any issues.
Please do not respond to this saying, "We would like to apologise for this issue as this is not the service we strive to provide to our customers." This is not the first time I've had delivery issues with you, and looking at the latest reviews here, it's obvious there's a pattern of poor customer service so I'm not quite sure what exactly you are striving to provide.
Edit to respond to reply: I'm not sure if I'm just being a bit obtuse, but I did in fact contact that email address on May 15th and the customer care rep told me that he was "forwarding the case to our debitor team so that we can reply to your question", you're talking about, "investigating the matter thoroughly and offering appropriate support" - how is it so difficult to provide a straight and timely answer on why an order was cancelled?
2026年5月15日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Rebecca,
Thank you very much for taking the time to share your feedback with us. We truly appreciate it, and we are sorry to hear about the difficulties you experienced with your orders.
We understand how frustrating this situation must have been, especially given the repeated issues with availability and delivery. Please rest assured that your comments have been forwarded to the relevant teams so we can work on improving our processes and prevent similar cases in the future.
To assist you in the most suitable and efficient way, we kindly ask you to contact us directly at online-shopping@maxizoo.ie or by phone at +35 321 601 94 83, providing your order number and, if possible, the ticket number. This will help us investigate the matter thoroughly and offer you the appropriate support.
Thank you again for your feedback — it genuinely helps us improve.
Kind regards,
Your Maxi Zoo Customer Service
5 stars
On The 11th of may around 13:50pm I had such a fantastic experience, Eric Store Supervisor helped me pick the correct food and treats for my little cutie. His knowledge and professionalism was excellent, looking forward towards getting my next bag.
2026年5月11日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Sandra McCormack,
Thank you for sharing your feedback. We are pleased to hear that you had a positive experience in our store and that our colleague was able to assist you in selecting the appropriate products. We appreciate your review and look forward to your next visit.
Of course, we will forward your compliment to the relevant colleagues.
We wish you a pleasant day!
Kind regards,
Your Maxi Zoo Customer Service
Attempted to purchase harness
Attempted to purchase harness, would not accept my Irish Address or Eircode..So shopped elsewhere..Avoid
2026年5月6日
自発的なレビュー
MAXI ZOO IRELAND からの回答
We are sorry to hear about the difficulty you experienced while trying to place your order in our online shop.
When entering your Eircode, please make sure to add a space after the third character, followed by the remaining four characters. This should resolve the issue.
If the problem persists, we kindly ask you to contact us by phone at 021 601 9483 (available Monday to Friday, 12:00 PM – 4:00 PM) or by email at online-shopping@maxizoo.ie so that we can assist you further.
We apologise for the inconvenience caused and thank you for your understanding.
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