Order number 1533174369 placed on 10th October, it's now the 19th and nothing has moved. Items cancelled/out of stock and no idea when the rest might show up. I have tried to cancel the order online a... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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To be honest I'm sick of maxi zoo, they are constantly out of things my dog likes, the small bagels with sesame seed been one, my dog won't eat any other brand and maxi zoo is constantly out of them,... もっと見る
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... もっと見る
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Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... もっと見る
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企業情報
当該企業による記述
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
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2.6
期待以下
427件のレビュー
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grooming
My partner brought our Springer Spaniel into the Drogheda store today for a full groom. We asked for a tight trim and specifically said not to cut off her fringe.
We were honestly in shock when we collected her. She had been completely shaved, including her ears and whiskers. A good trim would have been absolutely fine but they have taken off so much more than we asked for and her fringe is completely gone. Her nails weren’t trimmed either.
My partner definitely did not ask for her to be shaved this short. If there was a reason they felt she needed to be shaved, I would have expected them to let us know first.
I really don’t like leaving bad reviews but I’m just so upset with the whole experience. €60 for a groom that was nothing like what we asked for and her nails weren’t even done. Definitely would not recommend the grooming service.
2026年9月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Niamh McHugh,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us improve the service we provide to both our customers and their pets.
We're sorry to hear that your dog's grooming appointment at our Drogheda store did not meet your expectations. We understand how disappointing this must have been, especially after clearly discussing your preferences in advance.
Please be assured that we have shared your feedback with the Store Manager and the grooming team so that the matter can be reviewed internally and appropriate follow-up actions can be taken.
If you would like us to investigate this further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting any relevant details. We would also be happy to arrange a call-back. If preferred, please provide your phone number and two suitable time slots.
We sincerely apologise for your experience.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Order placed over 8 days ago and no…
Update: as you can see from there reply it’s either warehouse issues or large volumes of orders. I would avoid this company at all costs. Order placed over 8 days ago and no sign of delivery even though they claim 2-3 day delivery. Emailed them, and they replied with the same lies I'm seeing they seem to repeat to every customer, like warehouse or stock issues. They have cancelled two of my products today and still no delivery in sight. At this point this has to be the standard way they operate, which is fraudulent. This is my second time buying from them and it was the same the first aswell fair to say there won’t be a third. Submitting a chargeback claim with my bank by the end of the week if the refund is not there
2026年8月24日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Christine,
Thank you for taking the time to leave a review. We are sorry to learn that your recent experience has caused such frustration and has impacted your confidence in our service.
Please accept our sincere apologies for the delay and the cancellation of two items from your order. We understand how disappointing this must be, particularly as this is not the first time you have experienced delays with us.
After reviewing the matter, we can confirm that your order has been affected by operational issues within our warehouse. We understand that this is frustrating and falls short of the service you expected from us. Your feedback has been shared with the relevant teams and is currently being reviewed internally.
If you would like us to investigate your order further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number and, if available, your ticket number. We would also be happy to arrange a call-back if you provide your phone number and two suitable time slots.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Fraudulent company
Order placed 20/08. It is now 30/08 and not a single update, even though they claim 2-3 day delivery. Emailed them, and they replied with the same lies I'm seeing they seem to repeat to every customer, like warehouse or stock issues. At this point this has to be the standard way they operate, which is fraudulent. Submitting a chargeback claim with my bank by the end of the week if the refund is not there.
2026年8月20日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Aidan Egan,
Thank you for taking the time to share your experience and for bringing this to our attention. We appreciate your feedback, as it helps us improve our service.
We are sorry to hear about the delay with your order placed on 20 August. We understand your frustration that your order did not arrive as quickly as you expected.
After reviewing the matter, we can confirm that the delay is related to an issue at our warehouse, which has affected the processing of your order. We would like to assure you that the information provided by our Customer Service team reflects the updates we receive from the relevant departments.
Your feedback has been shared internally, and the matter is being reviewed.
If you would like us to investigate your specific order further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483 and provide your order number. We would also be happy to arrange a call-back if you share your phone number and two suitable time slots.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
They’re getting worse
Made an online order on 19th August, didn’t receive any notification of shipping so followed up yesterday, received an email apologising and told there were warehouse delays, was given a €10 voucher! Checked my maxi zoo account today for an update and the order is cancelled, I haven’t received an email or confirmation that a refund is being processed; their customer service is honestly the worst!
2026年8月28日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Sarah Arrowsmith,
Thank you for taking the time to share your experience and bring this matter to our attention. Your feedback is very important to us and helps us improve our service.
We're sorry to hear about the issues you experienced with your recent order.
After reviewing the case, I can confirm that your order was delayed due to warehouse issues and, unfortunately, one of the items was later found to be unavailable, resulting in the partial cancellation of the order.
We also understand your frustration at not receiving timely updates regarding the cancellation and refund.
Your feedback has been shared with the relevant department for review.
If you would like us to look into your case further, please contact us at online-shopping@maxizoo.ie or +353 21 601 94 83 with your order number.
We would also be happy to arrange a call-back if you provide your phone number and two suitable time slots.
I would like to sincerely apologise for the inconvenience caused.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
AWOID ORDER ONLINE !!!
AWOID ORDER ONLINE !!!!
I try order for my Rabbit food and hay cuz I was running low and dont have chance to travel to another city to get it so I ordered online cuz delivery 1-3 working days looks good on Page !!!!
Well no ordered Tuesday morning currently is saturday and nothing happened I contact them via email thursday been told they have warehouse issue and bla bla by Tibor and I realised same thing happend years back when I try order food for my rabbit and dame thing happened got same email by Tibor about warehouse problems really ??
So Awoid online shopping by maxi zoo only if you have time to wait for your food othervise your pets will be starwing till you get some food from maxi zoo.
AwOID !!!!!!!!!!!!!!!!!!!!!
2026年8月18日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Saymona,
Thank you for taking the time to share your experience. We are very sorry to hear about the delay with your order and understand how frustrating this must be, especially when purchasing essential food and hay for your rabbit.
We sincerely apologize for the inconvenience caused. Unfortunately, we have recently experienced operational challenges in our warehouse which have affected the processing of some orders. We understand that this explanation does not lessen the impact on you, and we regret that your expectations were not met.
Please be assured that we take your feedback seriously and are continuously working to improve our service and prevent similar delays in the future.
If your order has still not arrived, please contact our customer service team with your order number so that we can review the status of your shipment and assist you further. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Kind regards
Franziska
Your Maxi Zoo Customer Service
My order arrived promptly and all items…
My order arrived promptly and all items were correct. I am very satisfied. I use regularly and recommend. My last order had incorrect items but customer service resolved the issue satisfactorily
2026年8月13日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Joanna Clarke,
Thank you for your kind words! We’re happy to hear that you’re satisfied with our service and that we were able to resolve the issue for you. If there’s anything else we can help you with, please don’t hesitate to let us know.
Thank you.
Kind regards,
Tibor
Maxi Zoo Customer Service
I am a very regular customer at Maxi…
I am a very regular customer at Maxi Zoo leopardstown with my little dog Minnie. I have always found the staff to be friendly and welcoming . After getting a new puppy (8 months old) I decided to get him groomed. Rachel the groomer was very nice & actually gave me a cancellation appointment.
I received a call to pick up Teddy and was told that Teddy had been very difficult and that they could only groom his body but couldn't complete his legs, face, tail or eyes ! To my surprise when I went up to collect him their was a manager called Leanne at the desk. She told me I should have gotten a puppy appointment before grooming (this was never explained to me on making the appointment). She suggested making an appointment for wash & blow dry in 2 weeks & then again two weeks after. Why would I do that when my dog didn't even get half a groom ! I felt she was quite abrupt and as a very frequent customer I was surprised by her tone. I was also charged FULL price for a partial groom !
Sorry Maxi Zoo but I will no longer be returning as feel a manager should have excellent customer service skills but alas this was not the case !
2026年8月13日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Customer,
Thank you for taking the time to share your feedback.
We sincerely apologise for the experience you and Teddy had during his grooming appointment. We’re sorry that the puppy grooming requirements were not clearly explained beforehand and that you felt uncomfortable with the communication on the day. We also understand your disappointment regarding the charge for a partial groom.
We appreciate you bringing these concerns to our attention. We'd like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number.
If you would prefer a call-back, please let us know your phone number and two suitable time slots, and we'll be happy to arrange this.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Outstanding Customer Service – A Wonderful Team
I cannot speak highly enough of the team at Maxi Zoo. The level of customer service I consistently receive is exceptional, from management right through to every member of the retail team.
The staff are incredibly professional, knowledgeable and genuinely helpful. They are always happy to offer advice, take the time to help me find the right products, and make returns or exchanges completely straightforward whenever necessary.
What makes this store particularly special, however, is the warmth of the staff. They are always friendly and welcoming and genuinely look forward to seeing my little dog when we come in. If I arrive without him, they immediately ask where he is and tell me they miss seeing him! That personal touch means a great deal and makes every visit such a positive experience.
Excellent customer service starts with good management, and that is very evident in this store. There is a consistently welcoming, respectful and helpful atmosphere throughout the entire team.
A huge thank you to the management and staff for the wonderful service you provide. It is an absolute pleasure to shop here, and I wouldn't hesitate to recommend this Maxi Zoo store Coolock
2026年8月14日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Customer,
Thank you so much for your feedback. We’re delighted to hear that our team at Maxi Zoo Coolock consistently provides such a positive and welcoming experience.
Your kind words mean a great deal to the entire team, and we’re especially happy to hear that your little dog is part of the Maxi Zoo family.
Please let us know if there is anything we can help you with . You can contact us at online-shopping@maxizoo.ie or feel free to make a call +353 21 601 94 83.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Same as many other customers here
Same as many other customers here. It says on the website that the package will be delivered in 1-3 days. I ordered on Sunday and it is currently Thursday. I rang their office today and I was told that they are currently having issues in their warehouse and that they will update me on Monday.
Maxizoo, remove your 1-3 day policy because its clearly not working. I now have to buy more pet food and I dont even know whether i will recieve the food i had ordered after calling your office.
2026年8月13日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Conor,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be, especially when you’re waiting for products for your pet. We’re currently experiencing delays due to an unexpectedly high volume of orders, and we sincerely apologise that this has affected your experience with us.
We’d really like the opportunity to look into your specific order and see how we can help.
Please contact our Customer Care team at online-shopping@maxizoo.ie or +35 321 601 94 83, ideally including your order number and ticket number if available. We’ll be happy to check the latest status of your order and provide you with a more specific update.
Once again, we’re sorry for the inconvenience and appreciate your patience and understanding.
Kind regards,
Franziska
Your Maxi Zoo Customer Service
better delivery in 2 dys rather large…
better delivery in 2 dys rather large box for 4pkts of worming tabs could have been put in a padded bag
2026年8月6日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Linda,
Thank you for your review. We’re pleased to hear that your order arrived quickly and that you were happy with the delivery service.
We appreciate your feedback regarding the packaging. We understand your point that a smaller padded bag may have been more suitable for this order, and we will share your comments with our warehouse team.
Thank you again for your valuable feedback and for choosing to shop with us. We hope to have the opportunity to provide you with another great experience in the future.
Kind regards,
Johanna
Your Maxi Zoo Customer Service
I had the worst online shopping…
I had the worst online shopping experience with Maxi Zoo.
I placed two separate orders, a couple of days apart. While waiting for my deliveries, I never received any shipping confirmation, delay notification, or any other update. The only way I found out something was wrong was by logging into my Maxi Zoo account, where I discovered that **both orders had been cancelled** without any notice or explanation.
Two days later, I finally received an email saying that some of the products were out of stock. However, instead of cancelling the entire orders without informing me, they could have contacted me and asked whether I wanted to receive the remaining items or choose an alternative. That's what good customer service looks like.
I understand that they have had some special offers recently, but my orders were placed before those promotions, so that is not a valid excuse for such poor communication and service.
If you need pet supplies delivered reliably, I cannot recommend ordering from Maxi Zoo online. Cancelling paid orders without notifying customers and leaving them to discover it themselves is simply unacceptable. Based on my experience, I would not trust their online store again.
2026年7月29日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Sir/Madam,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been to discover that both of your orders had been cancelled without any direct notification.
We understand that this does not meet the level of communication you expected, and we sincerely apologize.
We would like the opportunity to review your case in detail and find a suitable solution.
As a gesture of goodwill, we would be pleased to offer you a €20 voucher for the online shop once you get in touch with us.
Please contact us directly by email at online-shopping@maxizoo.ie or +35 321 601 94 83, providing the order numbers and, if possible, the ticket number so that we can assist in a more suitable way.
We hope to hear from you soon so we can assist you personally.
Kind regards,
Johanna
Your Maxi Zoo Customer Service
I have honestly never had an experience…
I have honestly never had an experience like this. I ordered items for delivery ( 3 in total). The delivery was 1 to 3 days. After 3 days 1 item was cancelled. Then 3 days later the 2nd. Finally on day 9 the final item cancelled. Multiple emails promised resolution. All items were available in stores. No reason, no rationale other than being told there was a system glitch. In the end had to go to a physical store to get my puppy food. Absolutely shocking experience. On top of this, coupon systems on app do not work.
2026年7月30日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Gerard,
Thank you for taking the time to share your feedback. We're sorry to hear that your shopping experience did not meet your expectations and understand your disappointment.
We appreciate you bringing these concerns to our attention. We'd like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your order number and, if available, your ticket number.
If you would prefer a call-back, please let us know your phone number and two suitable time slots, and we'll be happy to arrange this.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
I love the products of maxi zoo and was…
I love the products of maxi zoo and was excited to do a big order online of items I haven’t found in shops before, however when it arrived everything was thrown around a huge box with all individual boxes opened and bashed up. Disappointed that there isn’t better care taken with packaging when spending a lot of money on an order
2026年7月23日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Niamh Lanigan,
Thank you for sharing your feedback. We are delighted to hear that you love Maxi Zoo products.
At the same time, we are sorry to learn that your order arrived in poor condition and that the packaging did not meet your expectations.
We understand your disappointment, and we agree that products should arrive in excellent condition.
We appreciate you bringing this to our attention. Your feedback will be shared with the relevant team to help us improve our packaging and handling processes.
Should you wish us to investigate this further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number and, if available, your ticket number.
Thank you for your patience and understanding.
Kind regards,
Letizia
Your Maxi Zoo Customer Service Team
MAXI ZOO IRELAND からの回答
Dear Alistair Martin,
Thank you very much for your kind words and positive feedback.
We are delighted to hear that you were satisfied with our service.
Positive feedback such as yours is always wonderful to receive, means a great deal to our team, and motivates us to continue providing the best possible service to our customers.
Thank you for choosing Maxi Zoo. We look forward to welcoming you back again soon.
Kind regards,
Letizia
Your Maxi Zoo Customer Service Team
Beware of certain batches of Select Gold cat food
I recently placed two orders with MaxiZoo. Delivery was fast but for some reason I wasn't notified on both occasions about dispatch or any delivery dates. Parcels just arrived without any notification.
I ordered amongst other things Select Gold cat food - sachets and tins. Two sachets of the 12 ordered were missing and the sachets were just thrown loosely in the box so I didn't notice at first. I decided not to make a fuss over them upon discovering they weren't there. My cat loved this food, until this batch.
He's not a fussy cat at all, but he struggled with with this food and then completely refused it. I noticed the two products had the same batch no. as the different food I bought for him from another shop and he refused that one too. It took me only few minutes to find lots of reports online from cat owners complaining about this specific factory and how their cats were getting sick after eating food made there. At least other pet food stores acknowledge there may be a problem with this batch and offer partial or full refund, MaxiZoo does not.
2 stars are because other branded food was still good.
2026年7月14日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Aga,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the concerns regarding the cat food you purchased. The quality and safety of our products are extremely important to us.
Please be assured that we have a dedicated specialist department responsible for investigating and reviewing product batches whenever quality concerns are reported.
To allow us to assist you more effectively, please contact us directly at online-shopping@maxizoo.ie, quoting your order number and ticket number.
Once we receive these details, we will be happy to investigate the batch in question and review your case further.
We also sincerely apologize for the missing items and the lack of delivery notifications. We understand how frustrating this can be and appreciate you bringing it to our attention.
We look forward to hearing from you and hope to resolve this matter as quickly as possible.
Should you have any further questions, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
p.p. Johanna
Your Maxi Zoo Customer Service
DO NOT ORDER!!!
DO NOT ORDER!!!
this is not an Irish website, products come from Germany and will not take 1-3 days as they state on their website.....
When you contact customer care (if they even bother to reply that is) they will LIE and tell you your parcel is with DPD , your parcel is not with DPD...... They will try to send you a credit note without telling you for an amount less than what you paid for the products!!
Avoid this company, you will regret it.
There are far better + Irish companies based in Ireland you can order from .
2026年7月15日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear B. Byrne,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We would like to sincerely apologise for the issues you experienced with your order and for the frustration and disappointment this has caused.
We would also like to clarify that our Customer Care team always aims to provide accurate information based on the latest updates available from our logistics partners.
Your order was dispatched from our warehouse in Cork in two separate parcels. Unfortunately, due to a technical error, one of these parcels was incorrectly returned to our warehouse. This subsequently resulted in a partial cancellation of your order.
Regarding the partial cancellation and refund, please be assured that any reimbursement issued is calculated strictly in accordance with the value of the affected item(s). If you believe there is any discrepancy, we would be more than happy to investigate the matter further and provide a detailed explanation.
To allow us to assist you more effectively, please contact us directly at online-shopping@maxizoo.ie, quoting your order number and ticket number.
Alternatively, you may reply to the email we have sent you if you would prefer a call back from our manager. In that case, please provide two suitable time slots, and we will do our best to arrange a call at a time that is convenient for you.
We value all customer feedback, as it helps us identify areas where we can improve our service. Once again, we sincerely apologise for the inconvenience and thank you for bringing your concerns to our attention.
Kind regards,
Johanna
Customer Service Team
Maxi Zoo Ireland
maxi zoo in Ashbourne
Went over to maxi zoo in Ashbourne to buy a dog bed, the sales girl Patricia was so very helpful and pleasant, she helped me fill out the app part in my phone to get my discount and I was very pleased. Such a nice young girl. She must be new because we get our dog food there and have never seen her before.
2026年7月13日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Trina,
Thank you so much for taking the time to share your feedback about your recent visit to our Ashbourne store.
We are delighted to hear that Patricia provided such helpful and friendly service while assisting you with your dog bed purchase and helping you set up the app to receive your discount.
Going the extra mile to ensure our customers have a positive shopping experience is exactly the level of service we strive for.
We will be sure to pass your kind words on to Patricia and her store manager.
Thank you again for your lovely review and for choosing us for your pet's needs. We look forward to welcoming you and your dog back to our Ashbourne store again soon.
Should you have any further questions, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
p.p. Johanna
Your Maxi Zoo Customer Service
So impressed by the staff in Mullingar
So impressed by the staff in Mullingar, warm and caring experience when purchasing a hamster cage and then having to return it. Thanks so much guys, keep up the great work.
2026年7月11日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Tracy,
Thank you so much for your review.
We're delighted to hear that our team provided you with a warm and caring experience, both when purchasing your hamster cage and when you needed to return it.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
We truly appreciate your support and hope to welcome you back again soon.
Should you have any further questions, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
p.p.Johanna
Your Maxi Zoo Customer Service
Very disappointing experience
I placed an order, received the confirmation email and waited for delivery. When it seemed to be taking longer than usual, I logged into my account only to discover that Maxi Zoo had cancelled the order. No email. No notification. Had I not checked, I would have waited forever.
Cancelling an order is understandable. Not informing the customer is not. After years of buying food and supplies for my dog and cat from Maxi Zoo, I'll be taking my business elsewhere.
2026年7月6日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Monica,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration caused by the cancellation of your order and for the lack of communication regarding this matter.
We fully understand how disappointing this must have been, particularly as a valued customer who has supported Maxi Zoo over the years.
We appreciate your feedback — whether it is a complaint or a compliment.
We would welcome the opportunity to review your experience further and assist you in a more suitable way.
Please contact us directly at online-shopping@maxizoo.ie or +353 21 601 9483, providing your order number and, if possible, the ticket number.
Alternatively, we can arrange a call-back. If you would like us to call you, please provide your phone number and suggest two suitable time slots.
Thank you in advance.
Kind regards,
p.p. Letizia
Your Maxi Zoo Customer Service
Top marks to Megan in Cork
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters.
The store was spotless, staff were very friendly, and there was a couple of dogs paying a visit.
There is a Maxizoo APP that Megan helped me download onto my phone which gave 10% discount off my first purchase.
I will definitely be back.
2026年7月6日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Anne Twohig,
Thank you very much for your wonderful feedback regarding your recent visit to our Maxi Zoo store in Ballincollig.
We are delighted to hear that you had such a positive experience with us.
It is especially pleasing to know that Megan was able to assist you in finding the right products for your needs, as well as helping you download the Maxi Zoo App and benefit from the 10% welcome discount.
We are proud of our team members who go the extra mile to support our customers, and we will be sure to pass your kind comments on to Megan.
We are also delighted that you found the store clean, welcoming, and friendly.
Creating a pleasant environment for both pets and their owners is very important to us, so it is lovely to hear that this was reflected during your visit.
Thank you once again for taking the time to share your experience.
We truly appreciate your support and look forward to welcoming you back to Maxi Zoo in the near future.
Kind regards,
p.p. Letizia
Maxi Zoo Customer Care Team
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