Maxwell Properties レビュー 40

Maxwell Properties からの回答

2025年3月26日

Dear Monica,

Thank you so much for your kind and thoughtful review!

We’re genuinely delighted to hear that your experience with Maxwell Properties stood out, especially after a previous disappointment. It means a great deal to us that you appreciated our efficiency, communication, and attention to detail throughout the process.

Our team takes pride in delivering high-quality service, so we're thrilled that everything from marketing your property to securing a tenant and assisting with the handyman, has met your expectations. Going the extra mile is at the heart of what we do, and it’s wonderful to know that it made a real difference for you.

Thank you again for your trust and recommendation, it truly means the world to us.

We're always here if you need anything in the future.

Maxwell Properties からの回答

2025年4月15日

Dear Simon,

Thank you so much for your kind words and for taking the time to leave such a thoughtful review.

We're truly pleased to hear that your experience with us has stood out among your years of renting in London. Our team works hard to provide a responsive, professional service, and it’s incredibly rewarding to know it’s appreciated.

Wishing you all the best in your new home, and please don’t hesitate to reach out if we can assist you again in the future.

Warm regards,
A Sumovskij

Maxwell Properties からの回答

2024年12月16日

Dear, Mr Sanjay Paul,

Thank you so much for your thoughtful review! We’re thrilled to hear that our thorough due diligence process and commitment to professionalism have provided you with peace of mind as a landlord.

It’s especially rewarding to know that both landlords and tenants appreciate our dedication, transparency, and attention to detail. Your kind words truly mean the world to our team!

We’re grateful for your trust and recommendation and look forward to continuing to deliver the high standards you’ve come to expect.

Regards
Maxwell Team

Maxwell Properties からの回答

2024年12月16日

Dear, Mr Robert Munene,

Thank you for your kind words! We’re delighted to hear you had a great experience renting with us.

If you ever return to the UK and need assistance finding a new home, please don’t hesitate to reach out—we’d be more than happy to help you again.

Best regards,
Maxwell Team

Maxwell Properties からの回答

2024年12月13日

Thank you so much for a great review! We're thrilled to hear that Esmyra and Archie made your experience smooth and enjoyable. Clear communication and easy processes are exactly what we aim for, so it’s wonderful to know we hit the mark for you.

We’re also glad the minor issues have been sorted or are on their way to being resolved – it’s all part of making sure you feel at home.

Your 5-star rating means the world to us, and we’ll be sure to pass your kind words on to the team. If there’s anything else we can do for you, you know where to find us. 😊

Maxwell Properties からの回答

2024年11月27日

Dear Mr Fehmi,

Thank you so much for taking the time to share your experience with us. We are delighted to hear that you are pleased with the service we provided and the outcomes we achieved for your properties.

Our team is committed to ensuring a seamless and professional process, and we’re thrilled that our use of a third-party referencing company gave you the confidence and peace of mind you deserve. Providing detailed insights on tenants is a key part of our service, and it's wonderful to know it has been valuable to you.

It’s always a pleasure working with you, and we look forward to continuing to assist you in the future. If there’s ever anything more we can do, please don’t hesitate to let us know!

Maxwell Properties からの回答

2024年12月5日

Thank you for sharing your feedback. However, we must firmly state that your claims are misleading and appear to be an intentional attempt to damage the reputation of our company. After thoroughly reviewing our records, we cannot find any evidence to support the situation you described, nor any interaction with a client matching the details you provided.

At Maxwell Properties, we pride ourselves on maintaining a transparent and professional process for all clients. We ensure compliance with industry regulations and remain committed to upholding the highest standards of service. If you are genuinely dissatisfied, we urge you to contact us directly with verifiable information so that we can address your concerns properly.

Posting fictitious or unfounded reviews not only undermines the integrity of genuine feedback but also negatively impacts the trust we work hard to build with our clients. We kindly request that you cease any further attempts to misrepresent our business.

Maxwell Properties からの回答

2024年12月5日

Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction, but we feel it is important to clarify the circumstances surrounding your experience.

Prior to accepting a holding deposit, we thoroughly discussed and agreed upon the entire process with you. This included the offer agreed with the landlord, as well as the requirements for your application to proceed. It is also important to note that once the referencing process begins, your application is handed over to a third-party company for unbiased processing, ensuring fairness and objectivity in the assessment.

Unfortunately, before the reservation of the property or the referencing process, both of you (Mohammad and Shokoofe) failed to disclose critical financial information, including returned direct debits and an exceeded overdraft limit, which rendered the guarantor unsuitable. Despite this, we worked diligently on your behalf to negotiate a viable solution with the landlord. This included offering the option to demonstrate financial credibility by paying six months' rent in advance. However, you chose not to proceed with this arrangement.

Throughout the process, we maintained full transparency and communicated clearly with all parties involved. Additionally, we addressed your concerns through internal channels and in compliance with the guidelines set by the Ombudsman, responding promptly at every stage.

We understand your frustration, but we must respectfully highlight that the process and requirements were explained to you before reserving the property. Your decision to proceed without adhering to these guidelines ultimately led to this outcome.

We value fairness and professionalism in all our dealings, and we kindly request that you refrain from posting inaccurate or misleading statements. Furthermore, we ask that you stop encouraging friends, colleagues, or others to post false reviews, as this misrepresents the facts and undermines the integrity of genuine feedback. We would also like to point out that this is the second time we are responding to your review, as we have noticed you have posted it again from a different account.

Maxwell Properties からの回答

2024年11月27日

Dear Mr Kelman,

Thank you so much for your kind words and for sharing your positive experience with us. We are thrilled to hear that you are extremely happy with the service we provided and the support throughout the HMO process.

It’s always our goal to make the journey as stress-free and seamless as possible, and we’re delighted that our assistance with setup, compliance, and securing excellent tenants—especially those providing upfront payments—met your expectations. Helping you achieve a smooth and successful outcome ahead of the festive season was truly a pleasure.

We are so grateful for the opportunity to work with you and look forward to building a long and successful relationship. Please don’t hesitate to reach out if there’s anything else we can assist you with in the future.

Maxwell Properties からの回答

2024年11月20日

Dear Tvtv Tvian,

Thank you for sharing your feedback. However, we are unable to locate any record of your details in our system, nor do we have any transactions or correspondence with you.

At our agency, we pride ourselves on maintaining the highest standards of professionalism and transparency. All holding deposits are processed in strict accordance with the law, and we provide full support to all our clients throughout their journey with us.

If you believe this review was posted in error or if there is a genuine concern, we kindly ask you to contact us directly so we can address your concerns appropriately.

We also encourage you to verify your claims before posting reviews, as inaccurate statements can be harmful and misleading.

Thank you for your understanding, and we remain committed to assisting our genuine clients with the highest level of service.

Maxwell Properties からの回答

2024年10月23日 に更新

Dear , S Mosavinik,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, and I would like to address some of the concerns you’ve raised.

First and foremost, I would like to clarify our process regarding holding deposits and reference checks. Unlike many other agents, before the official paperwork is created, we negotiate on your behalf with the landlord to ensure all terms are agreed upon. We do not require a holding deposit at this stage in order to have your offer agreed preliminarily. Only after the landlord has confirmed the offer, subject to references, do we prepare a detailed “Breakdown Structure” for you to review.

At this point, we ensure that you have the opportunity to thoroughly go through the “Breakdown Structure” to make sure everything is clear and fully understood before you sign the document, pay the holding deposit, and commence the referencing process. This approach is designed to ensure complete transparency and to give you confidence in the process.

For reference checks, we work with FCC Paragon, one of the oldest, if not the oldest, established companies in this field, founded in 1996. We outsource all our references to this professional company to ensure impartiality in the process and to provide a fair and unbiased outcome. You are provided with all of their contact details initially, and from that point onward, you are directly engaged with a representative from FCC Paragon until the conclusion of the referencing process. You can verify their credentials and reputation yourself by visiting their website or checking their registration.

In this instance, a refund is not available as the references provided were unsuccessful, which is part of our standard procedure outlined in the “Breakdown Structure.” This policy is communicated to all applicants at the start of the process to avoid any confusion.

We have been established for nearly a decade, and many of our staff members have been with us since the company's inception. We take pride not only in providing excellent service to our clients but also in looking after our team members, which has allowed us to maintain a low staff turnover, unlike many other firms. This continuity in staffing allows us to maintain high standards and consistency in the service we provide.

We acknowledge your dissatisfaction; however, we are concerned by the additional negative reviews submitted from your party. This platform is designed for genuine, constructive feedback, and the submission of multiple reviews from the same party compromises the integrity of the review process. Therefore, we will be addressing this issue with Trustpilot to ensure the platform is used fairly and in line with its guidelines.

Furthermore, we have received additional correspondence from you directly and will be responding privately to address your concerns fully.

Kind Regards

Management Team

Maxwell Properties からの回答

2024年11月20日

Dear Mohammad,

Thank you for sharing your feedback. However, we are unable to locate any record of your details in our system, nor do we have any transactions or correspondence with you.

If you believe this review was posted in error or if there is a genuine concern, we kindly ask you to contact us directly so we can address your concerns appropriately.

We also encourage you to verify your claims before posting reviews, as inaccurate statements can be harmful and misleading.

Thank you for your understanding, and we remain committed to assisting our genuine clients with the highest level of service.

Maxwell Properties からの回答

2024年11月20日

Hello Shalli,

Thank you for your feedback. We take all reviews seriously, and while we value constructive criticism, we are unable to locate any record of you as a client in our system. This raises concerns about the authenticity of this review.

For clarification:

Fees and Process Transparency: Our referencing process is conducted by a reputable third-party referencing company, and fees are clearly outlined and agreed upon in advance. At no stage do we charge £403 for a reference check.

Thorough Referencing: The referencing process adheres to industry standards, including verification of income, employment, and landlord references. Rejections are based on specific criteria provided by the referencing company, not subjective opinions.

Refunds Policy: Holding deposits or referencing fees are only non-refundable in cases where applicants fail to meet referencing requirements or withdraw from the process, in accordance with clearly communicated terms and conditions.

If you believe there has been a misunderstanding, please contact us directly with details of your application so we can investigate further. Providing false or misleading reviews can harm businesses unfairly and is against Trustpilot’s guidelines.

We remain committed to delivering a transparent and professional service to all our clients and encourage open communication to resolve any genuine concerns.

Maxwell Properties からの回答

2024年4月4日

Dear Andrei,

Thank you so much for taking the time to share your experience with us! We're delighted to hear that your move-in process was smooth and hassle-free. Providing excellent support to our clients is a top priority for us, and we're thrilled that you found our services satisfactory.

We greatly appreciate your kind words about Tatjana. She's an invaluable member of our team, and we'll be sure to pass along your compliments to her. It's wonderful to know that her prompt responses and assistance made a positive impact on your experience.

Should you ever have any further questions or concerns, please don't hesitate to reach out to us.

Once again, thank you for choosing Maxwell Property Ltd.

Maxwell Properties からの回答

2023年11月27日

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It has truly been a pleasure having you as a tenant.

Wishing you all the best in your future endeavours, and if you ever need assistance again, don't hesitate to reach out.